Kia Telluride Complaints (2020)

777 consumer complaints on file.

#11585047April 24, 2024
ENGINE
*Unknown high engine oil consumption which can cause the motor to lock up (because owners aren't aware that this is a known issue with the Kia Telluride *Since Kia has not disclosed this engine issue, the can can stall while driving. *I had a Kia service person state this is a known issues. I was told Kia has yet to do a recall on the Telluride like they've done on two other Kia vehicles with the same issue. I've also had private mechanic stating the same. He ever reported since Jan 2024, he's had 4 Kia motors lock up while people were driving. He also reports the other customers have been told that nothing will be done until the motor locks up *My vehicle is currently at the dealer *No warnings. But hind sight, I am reading this is a major issue with owners
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584042April 19, 2024
STRUCTURE:BODY
Roof of car exhibits significant peeling off the white paint in various areas.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583466April 17, 2024
UNKNOWN OR OTHER
Our sunroof which hasn’t been used much at all malfunctioned due to the tracking so they say and no it will not properly work or close all the way. This wasn’t covered under the extended warranty I purchased and we were under the 60k warranty when we reported the incident and then only over by 74 miles to which they wouldn’t cover the repair and said it would cost around $4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583475April 17, 2024
ENGINE, POWER TRAIN
The contact owns a 2020 Kia Telluride. The contact stated while driving 65 MPH, the vehicle started jerking. Additionally, the contact stated that the vehicle displayed a message "Consider Taking a Break". The vehicle was taken to a dealer where it was diagnosed that the transmission and both front and rear axles, oil pan gasket, brakes, drive train, and engine needed to be replaced. The vehicle was not repaired. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 64,826.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581503April 6, 2024
STRUCTURE:BODY
Pearl white Telluride paint chipping off with no explanation. Several body shops state that this is a well known issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581234April 4, 2024
UNKNOWN OR OTHER
White Pearl Paint peeling which I paid extra for to get this paint color / type.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581249April 4, 2024
ENGINE, SUSPENSION, POWER TRAIN
Valve cover gasket leak, coolant hose leaks, passenger side axel boot slinging grease, parasitic draw
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580009March 28, 2024
ENGINE
Excessive oil consumption
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578098March 18, 2024
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
The torque converter is malfunctioning to where I have been unable to use my vehicle for almost 2 months. It is available for inspection, but is currently at a repair shop pending inspection to get an estimate on costs to fix the issue (if it is something that can be fixed). My safety along with my family's safety were put at risk due to the inability for the vehicle to pick up speed while driving on major highways [XXX]. During this time the check engine light came on for the 1st time, the vehicle would not properly pick up speed, continuously makes a whining noise when vehicle is on whether it's being driven or not and it shakes at various speeds. A diagnostic was completed and the code listed was for the torque converter. Since that time (1st week of February), I have not been able to drive the vehicle. This is the only vehicle in my household. I am still having to make payments on it and cannot use it. KIA has had a recall in the past issued in June 2020 for a specific timeframe of vehicles produced between May 18, 2020 - May 20, 2020 for the "Automatic transmission/Torque Converter Assembly Replacement". With this recall, KIA only listed 19 VIN's to associate this major issue with. The recall also stated to complete this action prior to the sale of the vehicle to prevent customer complaints. My car was manufactured in June 2019 and I purchased it mid year 2020. If KIA has sold thousands of Tellurides since that time, how can only 19 be affected? I have attached a copy of the previous recall. Once I receive an estimate, I can also forward it. I also have copies of every/all maintenance completed since getting this vehicle to show everything has been completed on time & by a KIA dealership in my area (it doesn't let me upload this file). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575935March 7, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
There have been several times over the last couple of months when my car brakes on its own. I have not had any "extra" features on such as cruise control or lane assist. I have been driving 70 mph on the highway, my car suddenly brakes, and then I am unable to accelerate. It is absolutely terrifying. We called our nearest Kia dealership after the second time and they told us to get a car wash and since it hasn't been consistently happening, they wouldn't be able to re-create it or fix it. We have been going out of our way to keep the front sensor, and it still happens. I worry that I will be driving on the highway (again) when this happens, and the semi truck behind me won't have time to adjust to my sudden, and unwanted, deceleration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575876March 6, 2024
EXTERIOR LIGHTING
The highbeams quit working Causing poor visibility
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575605March 5, 2024
ENGINE
The motor was empty of oil after driving 2400 miles since the last oil change. The oil was changed on [XXX] at 102,220 miles. When the check engine light came on, I checked the oil and there was none on the dipstick on [XXX] at 104,884 miles. I had an oil consumption test run at the Kia dealership in Hickory, NC they stated I was only 1 quart low at 1,000 miles. This test was completed in September 2023. The dealership stated since I passed the first round of the oil consumption test that there was no issue with my Telluride. When the car is running, one can smell the oil burning from the exhaust. The dealership in Hickory refused to further investigate the issue. When I returned to the dealership on [XXX], they stated they would not do another oil consumption test because my 100,000 mile warranty was over. I told them I have an extended warranty and they told me most extended warranties do not cover oil consumption. In September, this dealership also failed to replace the housing for the oil filter properly, causing the oil to leak out tremendously after changing the oil. I had to take it to a different mechanic to figure out why there was an excessive leak. There is an oil consumption issue with my Telluride and the dealership in Hickory, NC is refusing to aid me in identifying the issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574828March 1, 2024
STRUCTURE:BODY
Body paint defect causing large sections of paint chipping off. This is a common enough issue amongst the owners community and Kia fails to acknowledge the latent defect and take action.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574738February 29, 2024
ENGINE
2020 KIA TELLURIDE 41,000 miles: Engine overheated and ceased while on the freeway. Head Gasket blew, coolant hose had a hole the size of my fist on one side and the other clean split, along with cylinder 3 and 5 misfiring. I lost power and was able to go 25 mph on the freeway and lots of white smoke coming from the hood of the car. Semi trucks were slamming on their brakes to avoid hitting me as it was a dark foggy evening. The engine failure on the freeway could have easily caused multi vehicle collisions involving semi trucks resulting in casualties and loss of life. After 2 months in the shop the dealership has approved a new engine, however they don't know when they can get it in and no time frame when I will have my vehicle back. There was no warning and dealership confirmed there would not have been a warning until after the engine failed. I have maintained all maintenance schedules. There is a Facebook group with many similar stories of engine failures
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574073February 26, 2024
SUSPENSION, STEERING, SERVICE BRAKES
The 2020 KIA Telluride was purchased with the "tow package" which included "self-leveling" rear shocks. The self-leveling rear shocks failed early and has created a safety concern with braking/handling/steering in addition to comfort in ride. Concern with the shocks began around 60,000 miles (roughly Jan 2023), but there was no indication of shock failure or leakage. Our independent service center/mechanic told us the shocks looked fine and that typically shocks should never fail this early. We just assumed the ride was rough and even after replacing tires, the ride never improved. As it progressively worsened, the local certified KIA dealership has now inspected and verified that both rear shocks have failed (leaking and rusting) and that the ride is unbearable (the vehicle is over 77,000 miles now). I believe the vehicle is unsafe to drive in its current condition and though it is out of warranty for this repair, we are having the dealership replace both rear shocks. Over the course of the past 17,000 miles, braking, steering, and cornering have certainly been compromised due to this early shock failure, putting me and my family as well as other motorists at risk. There were not any warning lamps or other obvious signs of wear other than riding in the vehicle. The ride left most passengers feeling ill, with headaches from a very rough ride even on smoot concrete.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573877February 25, 2024
EXTERIOR LIGHTING
Projector high beams not working. Tested the fuse and relay and both tested fine. Replaced headlights. No remedy other than replacing entire headlight assembly. This is a safety issue and should be recalled and repaired by dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572865February 20, 2024
EXTERIOR LIGHTING
The high beams do not work. Neither one. Bulb replacement did not fix either.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573040February 20, 2024
POWER TRAIN
Passenger front CV axle boot leaking grease causing damage estimated $1000. Seems to be a huge issue for a lot of Kia owners (as parts seem to be on back order now). No rough terrain driving. So if this is an issue driving on Minnesota roads, bad parts by Kia. I lived on a farm where you drove on uneven terrain all the time… never had a vehicle (Ford, Buick) never had this issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572830February 19, 2024
EXTERIOR LIGHTING
The high beams of the vehicle are no longer operational. Changing the light bulb does not solve the problem. As per the dealer, the entire unit must be replaced. The failure occurred while driving in the night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572463February 16, 2024
EXTERIOR LIGHTING
The hi-beam function in the headlights are inoperable. I recently purchased this vehicle and the service department at the dealership of purchase confirmed afterwards that the hi beam function does not work. I do not understand how this is not a safety recall on all 2020 Tellurides as there are many forums from individuals who have experienced the same issue. Simply replacing the faulty system kicks the bucket down the road. Unable to utilize the high beams in remote areas reduces safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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