Kia Telluride Complaints (2020)

777 consumer complaints on file.

#11623120November 1, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
For the past year at least I've had check engine light come on and turn off before being able to get in for a diagnostic. Along with the entire engine shutting down while idling, parking, turning. Whole electrical system failure. Can't move the steering wheel. Have to restart the car and it takes a few tries. Sometimes the car will be off and will not start back up for a while.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620723October 18, 2024
ENGINE
Engine is burning oil deal ship says noting is wrong with the car so then where is the oil going if it does not have any leaks at all
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620542October 18, 2024
EXTERIOR LIGHTING
The headlights perform poorly when fully functional, one is out and when I replaced the light it still is not working and now that one is out I am scared to drive at night for fear of hitting a child or pet in my complex. And i will not allow my son to drive because he may get seriously hurt as well. This issue needs to be resolved as to why the headlights just go out and are not fixable with a bulb replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620378October 17, 2024
VISIBILITY/WIPER
One morning when I went to get into my car I noticed a large crack approximately 12in in length across my windshield. There had been no noticeable chips in the windshield prior and there was no sign of being hit of any kind. I took the car to be looked at by a family member in glass and he said the issue is a manufacturing issue and the glass is thin and unsafe. The dealer said they won’t replace because it isn’t in the date range involved in the class action lawsuit. Since this I have had several more chips and the crack now runs all the way across the glass and extends up and down
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619570October 13, 2024
UNKNOWN OR OTHER
Paint peeling from 2020 Kia Telluride. It seems to be a known issue with many Kia Telluride owners experiencing the same paint defects. This is a serious quality issue, I've had many vehicles for 10+ years and never experienced the issues I'm having with this car. The car has under 50000 miles and for it to be peeling like this seems to be a manufacture defect. Kia has refused to fix the issue as they claim its not under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619486October 12, 2024
UNKNOWN OR OTHER
The sunroof snapped when opening appears the wind deflector had broken in the corners
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618774October 8, 2024
ENGINE, POWER TRAIN
We contacted Kia US after taking the Kia Telluride to a Kia service station for an oil change.The service tech told us that they were not going to do an oil change because,”the Telluride was a ticking time bomb.” This was said in front of the Kia service Mgr.We were very nervous driving the vehicle because no one explained what that meant.Shortly after the service appointment, the Telluride’s engine caught on fire.We call Kia US that same day to open up a case.We explained all the issues we had with the Telluride (windshield issues, headlight issues, main display screen issues, luggage rack issues, sunroof, drive shaft, wiper fluid filter issues), to include the engine. After paying an attorney to provide all documents that Kia US requested from us, including every oil change receipt for the Telluride, Kia US only offered to only pay for the parts for the driveshaft/engine fire issues. To make matters worse, the Kia service department said that the 100+ parts needed to repair the engine, were on back order. Our Telluride’s engine caught fire in April and Kia US has done nothing for us, even though the issues are under 2 recalls. This is unacceptable for a manufacturer to ignore recalls, especially when it comes to the safety of people, families and children. We contacted Kia US for 6 months with no help from them. We sent registered/certified letters to Kia US executives, legal Dept, Kia Finance and the last communication from Kia US was that they are not doing anything for us- no repairs for the recalls, even though we mentioned the recalls associated with our Vin/Telluride. They are completely disregarding the entire situation. Since then, we have had to find another option for transportation since we have been without the Telluride for 6 months. Kia US needs to take back the Telluride and either provide us with a safe/working vehicle or reimburse us for what we have spent on the Telluride. Thank you for your assistance. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11618335October 6, 2024
STRUCTURE:BODY
White Pearl paint flaking off front of car above windshield
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618256October 5, 2024
UNKNOWN OR OTHER
Paint peeling off car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618084October 4, 2024
ENGINE
The contact owns a 2020 Kia Telluride. The contact stated while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,335.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617978October 3, 2024
UNKNOWN OR OTHER
Sunroof wouldn’t slide back to open, but the back of the sunroof tilted opened. Now it doesn’t close completely and dealership said can’t close it and it would be $4700 to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617791October 2, 2024
ENGINE
We purchased a new 2020 Kia telluride in late 2019. We purchased this vehicle because of its 100,000 mile warranty. We went the extra step and added the best extended warranty possible so we were covered for many miles and years. I have always done my own oil changes as I am a journeyman fitter and understand the mechanics of a vehicle. I kept every receipt from every oil and oil filter purchase for the last 5 years as well as a detailed log book. Around 75,000 miles we started noticing major oil consumption. Approximately 1 quart every months and then up to about a quart every 2 weeks. We also notice a huge loss in engine power and take off. My wife said she was having trouble pulling out onto hills and was very dangerous at intersections, because of the lack of power. We then took the Kia telluride to my main mechanic, he replaced all 6 spark plugs and said we should immediately take it to a dealer as it sounds like the timing chain maybe going bad. This was early August 2024. I made an appointment with Diehl Kia in hermitage the next day for [XXX]. After a few days the dealer called and said that they could not get the car to replicate the noise they heard when they brought it in. It sat for 2 weeks before they decided to open a claim with Kia customer service. Kia recommended they do an internal investigation at the customer cost which we approved. They said they had found some build up and Kia was requesting the oil change records which I promptly provided. Kia then recommended to do a compression test on the cylinders. Again at customer cost. Even though the vehicle has less than 100,000 miles and the warranty is still valid. We agreed to pay for the compression test as well. After a few more days the service associate called me and said that the compression test had passed to my surprise. A few more days went by and we really had no answers. After pressing the dealer for answer they finally told me that Kia was not accepting our service records.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617053September 28, 2024
VISIBILITY/WIPER
When trying to open the sunroof, the wind deflector broke and knocked the sunroof off its track. I had to remove the sunroof and get it back on the tracks to get it to close and prevent water from entering the vehicle from rain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616122September 24, 2024
SUSPENSION, ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION, PARKING BRAKE:ELECTRICAL
The contact owns a 2020 Kia Telluride. The contact stated that while operating the vehicle, the "Electronic Parking Brake" warning light remained illuminated, and the vehicle failed to properly accelerate. The vehicle was taken to the local mechanic who diagnosed that the "Parking Brake Connector" had fractured. The vehicle was not yet repaired. Additionally, while driving at various speeds, the vehicle was shaking and vibrating abnormally. The vehicle was taken to the local dealer who replaced the rear shock absorbers, rear sway bars, rear control arms, and the motor mounts. The local dealer also discovered that the oil pan and oil filter had cracked. The vehicle was repaired. The manufacturer has not yet contacted. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615122September 18, 2024
UNKNOWN OR OTHER
- Pressed the moonroof button to open and the panel misaligned and will not open or return to closed position. - With the moonroof ajar I'm am unable to drive in enucleate or raining weather - Dealership is backlogged and tells me I WOULD HAVE TO LEAVE MY CAR FOR 3 FOR A DIAGNOSIS AND WAIT ADDITION DAYS FOR THE PARTS TO ARRIVE AND REPAIR TO BE MADE - No warning messages, sounds or symptoms. First time this has happened and its locked open in misalignment
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615022September 17, 2024
UNKNOWN OR OTHER
The driver side and passenger side view mirrors are retractable. Both side view mirrors will get stuck in the closed position which affects the ability to see vehicles on the left or right.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613452September 9, 2024
UNKNOWN OR OTHER
The sunroof became stuck while attempting to open. It would not close and further inspection showed that parts of the sunroof had broken. This seems to be a bigger issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613656September 9, 2024
ENGINE, UNKNOWN OR OTHER
Vehicle started on fire and burned up while parked. Fire came from the engine compartment. Unknown from exact location in engine compartment.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11611639August 29, 2024
POWER TRAIN, SUSPENSION, UNKNOWN OR OTHER
Vehicle began having issues around 60,000 miles. Stutters and slips between 2nd and 3rd gear. When on an incline the issue is much more prevalent. On a steep incline, the vehicle is like lurching it is so prevalent and it feels as though the vehicle is going to give up. Around 45 mph, the vehicle begins vibrating; as speeds increase, the shaking (left to right) becomes increasingly violent. At times, it feels as though the vehicle is going to shake off the road. The issues I primarily when accelerating, and when the gas pedal is released, the shaking slows almost to a stop. Tires, balance, and alignment checked multiple times over the course of the issue and tires are changed seasonally. Took to dealership multiple times to be told there was no issue with the vehicle and it was operating properly. Just over 100k miles, back at the dealership and there is suddenly an issue found. Was told at dealership that passenger side front axle inner race is damaged and needs replaced. Took vehicle to local mechanic since dealership had jerked us around so much over the issues, not repairing, keeping car for extended amounts of time without a loaner vehicle, etc. Local mechanic did a lot of research. This is a common complaint of the Telluride and Kia is aware but is not doing anything about it. Mechanics recreated issue immedately said rear driveshaft had movement it shouldn't and replaced. They also serviced the transfer case and transmission. There is a TSB issued on this, but research suggests that it is not resolving the problems and kia dealerships are not acknowledging the issue until out of warranty and TSB doesn't cover the repairs even though it is faulty manufacturing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611664August 29, 2024
EXTERIOR LIGHTING
The contact owns a 2020 Kia Telluride. The contact received notification of NHTSA Campaign Number: 24V1480000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Telluride