Kia Soul Complaints (2017)

290 consumer complaints on file.

#11467896June 6, 2022
ENGINE
Engine seized and the piston rod put a hole in the engine block, spilling out all the oil. There was no warning light illuminated before the incident. There were no knocking before the incident. Kia is refusing to replace the engine. Stating I did not take it in to get the safety recall campaign. However, I never received a notice about this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466736May 31, 2022
ENGINE
The contact owned a 2017 Kia Soul. The contact stated while driving at approximately 60 MPH said she heard a clicking sound coming from the engine as she depressed the accelerator. The contact heard a loud bang coming from the engine, smoke began to emit from under the hood. The contact stated no warning light was illuminated. The contact pulled off to the left side of the highway and jumped over the highway divider and twisted her left ankle. The police and fire department was not called. The contact did not seek medical attention. The contact had the vehicle towed to her residence. The contact had not taken the vehicle to a dealer. The contact's insurance provider declared the vehicle a total loss. The manufacturer had not been informed of the failure. The failure mileage was approximately 109,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11462486April 27, 2022
ENGINE
Engine failed with no warning it just stalled and started to make a loud knocking noise, loss of power. I've keep up with may car getting oil changes and the engine light never turned on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462240April 26, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
My air bag, ABS and Brake Lights all gave warnings at about the same time, as well as my speedometer going "haywire" on a cold start. I got a recall notice about my airbag (electrical problems) and took it in to Parkway Kia, and was told that the airbag was not part of the recall, and that it would cost $1000 to repair the lights, as several different sensors had gone out at the same time. Included was 5 or 6 repairs that had already been verified that I didn't need. If the dealership is using recall opportunities to push $1000s of unnecessary "maintenance" repairs on their vehicles, no one is going to trust those recalls and this is creating an unsafe driving environment for everyone. I contacted Kia corporate and they stated each shop is "independently owned and operated" and "repairs can be declined." Kia is making a farce of this process and using your agency to perpetuate fraud.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461964April 24, 2022
ENGINE
My Kia stalled it had thrown a rod there wasn’t any warning the oil had been changed routinely and there wasn’t any check engine lights on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461550April 20, 2022
ENGINE
Engine light came on, heard a loud noise. Car is using a lot of oil, there is a rattling noise, car has no power. The piston is loose and ratling causing it to lose oil and have no power. The piston rod has possibly came off due to this. The pistons were not properly sealed by manufacturer causing this problem. This is the same problem that has happened in all the other Kia's that were recalled, but this year was not for some reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461579April 20, 2022
ENGINE
The exhaust manifold with catalytic converter cracked and almost caught on fire. This after I had at a Kia dealership to diagnose why the car was smoking. They replaced an Oxygen sensor and the valve cover gasket telling me that was all that was wrong with it. It has been less than a month and there was no signs or lights that anything was wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460157April 8, 2022
AIR BAGS
Severe front end damage in accident and airbags never deployed on 4/7/2022. Airbag light was never illuminated on the dash. Never received notification of recall before accident. Both driver and passenger taken to emergency room.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11460161April 8, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING:ELECTRIC POWER ASSIST SYSTEM
Despite 22V031000 being repaired, the car randomly displays the following warnings, tire pressure, traction control, abs brake failure, check engine, power steering. The speedometer and tachometer cease to function at this point and power steering assistance becomes disabled. Balise Kia service manager Gary Lindsay states the car is safe to drive in this condition and has sent me home twice while waiting for parts. After the second attempt the issue remains.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459979April 7, 2022
AIR BAGS
The contact owns a 2017 Kia Soul. The contact received notification of NHTSA Campaign Number: 22V031000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted and made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458986March 30, 2022
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2017 Kia Soul. The contact stated while driving approximately 70 MPH, the vehicle started to decelerate. The contact depressed the accelerator and the vehicle stalled. The contact stated that several unknown warning lights were illuminated. The contact was able to safely guide the vehicle off the highway. The contact was unable to restart the vehicle. The contact had the vehicle towed to an independent mechanic where it was diagnosed that the catalytic converter had dislodged and detached from the exhaust causing a clog in the exhaust system. Additionally, the detached catalytic converter released hot exhaust against the fire wall causing the engine to stall. The vehicle was repaired. The vehicle continued to experience the failure. The contact later drove the vehicle to a dealer, where it was not yet diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 120,000. The VIN was invalid.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457008March 16, 2022
ENGINE
After dropping me off school my partner began his way home. Along the way there was a poof of smoke coming from under the hood. He pulled over to the edge of the highway and as soon as he got out the car caught on fire. Then there was a second burst. The car was completely burned. We lost our lively hood. Medical supplies that were in the car. I have since contacted kia and they are not doing anything about it.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11457015March 16, 2022
ENGINE
The contact owns a 2017 Kia Soul. The contact stated while his girlfriend was driving at 35 MPH, the vehicle started lunging, jerking, and was making abnormal sounds. The vehicle then stalled. There were no warning lights illuminated. The contact's girlfriend was able to veer to the side of the road. The contact's girlfriend was unable to restart the vehicle after several attempts. The vehicle was towed to an independent mechanic where it was diagnosed that the engine needed to be replaced. The independent mechanic referred the contact to the dealer. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that they could not assist as the contact had failed to complete an unknown manufacturer product improvement campaign on the vehicle prior to the failure. The vehicle was not repaired. The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451702February 12, 2022
UNKNOWN OR OTHER
Smoke will come from the vents and it fogs up the window to the point of no visibility while driving. The sent smell sweet
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451009February 8, 2022
ENGINE
While on the freeway the engine light suddenly came on and then immediately after that the oil light. I started to pull over immediately and BOOM!! the engine blew up. This is a 2017 Kia Soul + with only 32,000 miles. I had the oil changed every 5,000 miles but not every six months as it took forever to get to the 5,000 mile mark. I have researched this happening to other Kia Souls and found out it's not uncommon however Kia would not stand behind the warranty. I had to purchase a new engine with no support from Kia.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448840January 25, 2022
ENGINE
I was driving normal speed of around 45mph and randomly without warning engine made very loud knocking sound. I had both my children in the vehicle when this happened. We immediately pulled over. Oil was bare but there wasn't any signs of a leak, and no prior warning lights appeared. I bought oil and added to the engine, but this did not resolve the issue. Ended up having to get vehicle towed for inspection. At this time they stated engine was blown due to bad rods. With still having owed around 14,000$ trading car in or selling was not an option, so I spent over 7000$ to get engine replaced. Not even a year later engine is now blown again same scenario. There has been engine recalls on prior years for this make / model along with 2020 and 2021 engines. This needs to be included. This is not safe and nearly caused me to get into a serious accident with another vehicle on both occasions. I have all documentation, and not only am looking to get current engine replacement completed. But I also feel I'm due reimbursement for prior engine replacement that was paid out of pocket. I cant drive this vehicle. If inspection is needed the vehicle would need to be towed, and with what I've already paid I don't feel I should have to pay for another tow either.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448696January 24, 2022
ENGINE
Engine locked up at around 69,000 miles when contacting Kia about warranty the man on the phone knew the problem when told what the vehicle was and said that it is very common. There was no warning except for knock shorty before happening standing me on the interstate on January 19th 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447616January 15, 2022
ENGINE
Kia started knocking loudly and then seized while driving turnpike. Car had to be pushed off road. Unable to restart. It had blown a rod. Oil was dry but had not appeared to be leaking prior and no warning lights were on before failure. Now needs new engine but is not in any current recalls thought the engine seems to have been recalled in other models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446972January 10, 2022
ENGINE
The number 2 compressor(if I’m wording correctly) in engine failed causing the engine to be useless. When failed the engine reduced power, sputtered and began knocking. Fumes filled the cabin. We immediately pulled over and stopped driving. A repair shop did the compression test and confirmed the failure. 126,000 miles. Less than 5 years old. Just out of warranty. Car used to commute to work in metroplex only. Oil changes every six weeks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446168January 4, 2022
ENGINE
It started with stalling on hills, acting sluggish, and losing oomph. This worsened over the course of approximately one month. I did a mini engine flush and changed the oil (at a reputable shop) early, thinking maybe it just needed a little love. A week later, I was driving down the freeway (Interstate 5) at night when the car stalled - all of the dashboard lights came on and the engine disengaged. I pulled off, and turned the car off. I attempted to restart it, and it would not turn over. After waiting on the side of said highway with two children for almost 3 hours, I had it towed. Ultimately, it was taken to two different service shops - one independent and one dealership - who both diagnosed the engine had essentially "exploded"; there were metal shards everywhere, no oil pressure, and lots of knocking/misfiring. The engine needs to be replaced - this has been reported to KIA, who has yet to decide if they are going to address the issue (case number 14385039). Insurance declined to address it. Police were not called.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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