Kia Soul Complaints (2011)

194 consumer complaints on file.

#10790082November 12, 2015
AIR BAGS
AIRBAG DID NOT DEPLOY IN SERIOUS FRONTAL IMPACT - A TRUCK PULLED OUT IN FRONT OF ME AND I HIT IT AT APPROXIMATELY 45-50 MPH, 5 LANE BUSINESS HWY *CN
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10786436October 27, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SOUL. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND IT ROLLED OVER THREE TIMES AND CRASHED IN AN EMBANKMENT. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED A MINOR CUT THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. THE VIN WAS NOT PROVIDED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10782866October 16, 2015
STRUCTURE:BODY, VISIBILITY/WIPER, WHEELS
3 PROBLEMS :#1 THE WHEEL PRESSURE LIGHT STAYS ON WHEN IDLE AND WHEN I'M DRIVING IT BUT, MY TIRES ARE AT THE SAME PSI. MAKES ME KEEP THINKING SOMETHING IS WRONG. #2 IN THE WINTER TIME THE RUBBER MOLDING AROUND DOORS STICKS BAD AND STARTS TO PULL ITSELF AWAY FROM THE GLUE KEEPING IT ON. #3 DURING THE WINTER MY WINDSHIELD KEEPS ICING UP REALLY BAD (ON THE INSIDE !). I CAN ACTUALLY USE MY ICE SCRAPER ON IT. I EXPECT THIS ON THE OUTSIDE OF A CAR BUT, I HAVE NEVER HAD A CAR DO THIS ON THE INSIDE, DID THEY FORGET TO SEAL IT CORRECTLY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10775907September 24, 2015
SERVICE BRAKES, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 KIA SOUL. WHILE DRIVING 72 MPH, THE BRAKE LIGHTS WOULD NOT ILLUMINATE, THE BRAKES SEIZED, THE FRONT DRIVER AND PASSENGER WHEELS SMOKED, THE BRAKE SHIFTER INTERLOCK FEATURE WOULD NOT TAKE VEHICLE OUT OF PARK, AND THE CRUISE CONTROL WOULD NOT DEACTIVATE EVEN WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS PREVIOUSLY REMEDIED UNDER NHTSA CAMPAIGN NUMBER: 13V114000 (EXTERIOR LIGHTING, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10765183September 18, 2015
WHEELS, POWER TRAIN, UNKNOWN OR OTHER
A BAD BEARING, CAUSED AIR PRESSURE IN LEFT TIRE TO INFLATE TO A DANGEROUS PSI, THAT COULD BLOW TIRE, CAUSING AN ACCIDENT AT HIGH SPEED AND DEATH. THE VEHICLE WAS BEING USED TO DRIVE 525 MILES, FROM DALLAS TO KANSAS CITY, MO. DRIVING CONDITIONS WERE DRY, WITH 85 DEG OUTSIDE TEMP. AFTER DRIVING 200 MILES, THE LEFT TIRE HEATED UP TO A DANGEROUS 45PSI, CAUSING THE TIRE INDICATOR LIGHT CAME ON. WE STOPPED TO CHECK TIRE AND AIR PRESSURE, FOUND DANGEROUS PSI AND RELEASED AIR TO SAFE 32PSI. AFTER 150 MILES, THE LEFT TIRE AGAIN RE-INFLATED TO DANGEROUS 44PSI AGAIN. WE IMMEDIATELY PULLED INTO WALMART, REPLACED TWO FRONT TIRES, THINKING IT WAS A WORN LEFT TIRE, BUT TIRE WAS GRADED AT A #4, HALF WEAR. BOTH NEW TIRES WERE AT PROPER INFLATION. AFTER 175 MILES, LIGHT CAME ON AGAIN, DRIVING ON TURNPIKE, AT 65MPH. AIR PSI WAS 46PSI ON THE LEFT TIRE, AGAIN. WE REMOVED 14 PDS OF AIR AND DROVE 50 MILES HOME. AFTER TAKING IT TO A CERTIFIED KIA SERVICE GARAGE, THEY SAID IT WAS THE BEARING AND REPLACED THE LEFT BEARING, AT NO CHARGE, SAYING IT WAS UNDER WARRANTY. THE VEHICLE WAS NOT IN AN ACCIDENT NOR WAS THE BEARING DAMAGED IN ANY SERVICE REPAIR PROCESS, INDICATING ONLY REASON FOR FAILURE OF BEARING AS POOR MANUFACTURING AND/OR INSTALLATION. BEARING IS EITHER MADE WITH INFERIOR MATERIAL OR NOT PROPERLY LUBED/PACKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761178September 3, 2015
EXTERIOR LIGHTING
2011 KIA SOUL BRAKE LIGHTS DO NOT ILLUMINATE WHEN ENGAGED BY PEDAL. TESTING LIGHTS SHOWS THAT ALL OTHER LIGHTS ARE IN WORKING ORDER. VEHICLE VIN WAS NOT INCLUDED IN THE STOP LAMP SWITCH RECALL ISSUED BY KIA IN 2013; HOWEVER, THIS APPEARS TO BE THE SAME PROBLEM AND IN NEED OF THE STOP LAMP SWITCH REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745568August 1, 2015
AIR BAGS, SEAT BELTS
MY SOUL WAS INVOLVED IN A SIDE IMOACT ROLL OVER CRASH IM WHICH THE PASSENGER SEAT BELT UNLATCHED AND THEEE WAS NO AIR BAG DEPLOYMENT O WAS TRAVELING AT APPROXIMATELY 60 MPH AND THE TRUCK THAT STRUCK THE DRIVERS SIDE WAS TRAVELING AT APPROXIMATELY 30 MPH...UPDATED 08-06-15 *BF
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10736109July 23, 2015
SUSPENSION
AFTER A ROUGH WINTER IN PA. STARTED HEARING A LOUD THUNKING NOISE IN REAR OF CAR. NEVER COULD FIGURE OUT WHAT WAS GOING ON. THIS YEAR 2015 WHEN GOING FOR A INSPECTION, MY MECHANIC TOLD ME THE REAR TRAILING ARM BUSHING WAS COMPLETELY WORN AWAY. HE WAS VERY SUPRISED FOR THE MILEAGE ON THE CAR FOR THIS TO OCCUR. WAS MORE SUPRISED THERE WASNT A RECALL FOR THIS ITEM. WAS VERY COSTLY TO REPAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733034July 9, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT THE FUEL GAUGE FAILED. THE FUEL GAUGE WAS SLOW TO REGISTER THE CORRECT FUEL LEVEL. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE. THE DEALER REPLACED THE FUEL SENDER ASSEMBLY PUMP HOWEVER, THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR FURTHER INSPECTION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724707June 11, 2015
ELECTRONIC STABILITY CONTROL (ESC)
ESC HAS ENGAGED AT 50 MPH ON DRY ROADS RAPIDLY SLOW THE CAR DOWN TO 15 MPH. THIS IS THE THIRD OCCURRENCE IN A MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694248March 14, 2015
ELECTRICAL SYSTEM
OCASSIONALY THE HORN WILL NOT WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694037March 13, 2015
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2011 KIA SOUL. WHILE DRIVING VARIOUS SPEEDS, A LOUD CLUCKING NOISE WAS HEARD NEAR THE REAR DRIVER SIDE OF THE VEHICLE. THE CONTACT INDICATED THAT THE FAILURE OCCURRED WHILE DRIVING OVER BUMPS IN THE ROAD. THE CAUSE OF THE NOISE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680447February 2, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE AND SHIFTING INTO REVERSE, THE ENGINE RPM'S INCREASED TO 6000 AND THE VEHICLE SUDDENLY ACCELERATED IN REVERSE. AFTER SHIFTING TO NEUTRAL, THE ENGINE RPM'S CONTINUED TO INCREASE BEFORE SUDDENLY DECREASING TO NORMAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680481February 2, 2015
VISIBILITY:GLASS, SIDE/REAR
THE REAR WINDOW ON MY 2011 KIA SOUL SHATTERED AFTER CLOSING THE FRONT PASSENGER DOOR. THE DOOR WAS NOT SLAMMED OR CLOSED WITH ANY FORCE AND THE CAR WAS PARKED AND TURNED OFF AT THE TIME. IT WAS LIGHTLY SNOWING AND AROUND 20 DEGREES F WHEN THE INCIDENT OCCURRED. THE WINDOW WAS BROKEN FROM THE CENTER, BUT THE GLASS BOWED OUTWARD AND THE EDGES OF THE WINDOW HAD CRUMBLED AND FALLEN OUT AS WELL. THE GLASS IS VERY THIN AND LOOKS TO BE OF POOR QUALITY AND I SHOULD NOT HAVE TO WORRY ABOUT MY CAR WINDOWS BREAKING EVERY TIME I EXIT THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669856January 3, 2015
POWER TRAIN
I TOOK MY KIA SOUL IN FOR A OIL CHANGE AND TRANSMISSION OIL CHANGE. THE MECHANIC LET ME KNOW THAT THE AXLE SHAFT ON THE RIGHT SIDE OF VEHICLE WAS LEAKING AND NEEDS TO BE REPLACED. HE WAS UNABLE TO LOCATE THR PART BECAUSE MY VEHICLE IS A NEW MODEL AND THAT PART IN NOT IN CIRCULATION YET. I CALLED THE DEALER AND HE WANTED TO CHARGE ME 650.00 TO INSTALL THE NEW AXEL. THIS IS RIDICULOUS WHY THIS PART IS ALREADY WORE OUT AND THE KIA DEALER REPORTED THAT THEY WILL NOT COVER THE PARTS AND LABOR BECAUSE MY VEHICLE IS OVER THE 60,00 MILE WARRANTY. I JUST WANT TO KNOW IF OTHER VEHICLES THAT YEAR HAVE THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659085November 18, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE WAS SIDESWIPED AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A BRAIN INJURY THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE AIR BAG SENSOR WAS RESET AND THE VEHICLE WAS REPAIRED. THE CONTACT WAS INVOLVED IN ANOTHER ACCIDENT WHERE THE AIR BAGS FAILED TO DEPLOY AGAIN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 30,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10652544November 4, 2014
SUSPENSION, STRUCTURE:BODY
VEHICLE HAS SOUND COMING FROM REAR. AFTER SOME RESEARCH IT APPEARS THAT THERE IS A BOLT LOOSE ON THE SUSPENSION ACCORDING TO HTTP://WWW.KIASOULFORUMS.COM/10-SOUL-PROBLEMS/19930-CLUNKING-RATTLE-NOISE-LEFT-REAR-SOUL.HTML#/FORUMSITE/20709/TOPICS/19930 I AM A SINGLE NEW MOM AND HAVING ONLY HAD THIS CAR LESS THAN A YEAR IM HIGHLY CONCERNED DIRECTLY BEHIND ME AND U CAN FEEL IT SHIFT. HILLS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644028October 11, 2014
POWER TRAIN
ON NUMEROUS OCCASIONS (APPROX 10 DURING LAST 2.5 ) AFTER MY 2011 KIA SOUL PASSED 1-YR MARK, RPMS WILL SUDDENLY INCREASE W/NO PRESSURE ON ACCELERATOR. USUALLY OCCURS DURING REPEATED LIGHT INTERMITTENT BRAKING/LIGHT ACCELERATION DURING SLOW & GO RUSH HR TRAFFIC, SPEED RANGE APPROX 8-15MPH. WHILE JUST CREEPING FOR A COUPLE MILES AT 8-10MPH, RPMS SUDDENLY INCREASE & STICK AT ALMOST 2000RPM - MUCH LIKE A "STUCK THROTTLE" IN THE OLD DAYS WHEN A TAP ON ACCELERATOR WOULD RELEASE IT. TAP ON SOUL ACCELERATOR DOES NOT "KICK DOWN" THE RPMS, REMAIN STUCK AT HIGHER RPMS. THIS PULLS CAR FORWARD WITH NO ACCELERATOR APPLIED & BRAKE FIRMLY DEPRESSED. CAN ONLY BE REMEDIED BY TURNING CAR OFF. OK WHEN START UP AGAIN. REPORTED 2-3 TIMES TO DEALERSHIP SERVICE, THEY FIND NOTHING. VERY UNNERVING, FEELS LIKE TOYOTA UNCONTROLLED ACCELERATION PROBLEM THAT WAS BLAMED ON FLOOR MATS. KIA FLOOR MAT NOT OUT OF POSITION WHEN THIS OCCURS. I NOW DREAD/TRY TO AVOID SLOW&GO RUSH HR DRIVING FOR FEAR THE PROBLEM WILL RECUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637405September 18, 2014
AIR BAGS, STRUCTURE:BODY, WHEELS
MY SON AND I WERE IN A SEVERE CRASH. WE WERE HIT FROM BEHIND AT ABOUT 50 MPH BY TWO CARS. WE WERE KNOCKED OFF THE ROAD AND DOWN A DROP OFF. WE LANDED AND WENT OVER LARGE BOULDERS. CAR WAS TOTALED. FRONT END AND REAR END GONE. TWO WHEELS CAME OFF. NO AIR BAGS DEPLOYED. THIS IS A GREAT CONCERN FOR PEOPLE THAT MAY WANT TO PURCHASE THE SOUL. ALL OTHER VEHICLES IN THE CRASH HAD AIR BAGS THAT DID DEPLOY. I THINK IF OUR AIR BAGS WERE WORKING PROPERLY THEN MY SON AND I MAY OF NOT HAD SUCH SEVERE INJURIES TO OUR HEADS, BACKS AND NECKS. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10622514August 15, 2014
ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT THE HORN BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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