Kia Soul Complaints (2018)

223 consumer complaints on file.

#11524680May 31, 2023
ELECTRICAL SYSTEM, ENGINE
My 2018 kia soul EV has had a significantly decreased range, inconsistent charging, and a check EV light illuminating periodically. All of these are symptoms of the recall. Kia is not only not giving a timeline to diagnose and repair the problem, they are also charging me a "diagnostic" fee for the recall. I cannot just be without a car indefinitely while Kia figures out the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523866May 25, 2023
ENGINE
I bought my kia soul with about 86000 miles on it. It used to be a rental before. It was well maintained, oil changes when needed, new tires, etc. I was driving back from my family's going about 70 up and down mountains when the engine made a ticking sound and it started to slow. We were still about 2 hours from home. We did make it back due to using the manual drive. We were planning on taking the car in the following weekend for an oil changed. When Tuesday came around my partner had the car and he was driving 70 on the freeway when it started to slow again and he made it to an off ramp where it shuddered, shot smoke out the back and died. We got a tow to pep boys and they let us know that it ran out of oil (althought we checked before me left my family's) and the engine no longer works and to replace the engine was going to be $15,000. There were no warnings at all to this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522503May 17, 2023
POWER TRAIN
Bought this vehicle used with 32k miles. Have experienced a judder when accelerating since we purchased it. This a known issue with Kia. I sent it to a dealership and they replaced a fuel injector and said that was the problem, it's not. Got the car back and it is still malfunctioning. This issue was reported on this vehicle previously when it was brand new. I need this issue fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520473May 4, 2023
ENGINE
While driving on the highway… engine ceased and went on fire. Safety was at risk I could have died…. The vehicle has been inspected. I know it is from an engine defect, but believe they are dragging their feet. There was no warning
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11517494April 17, 2023
ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
The contact owns a 2018 Kia Soul. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer and the contact was unsure what part was replaced on the vehicle; however, the check engine warning light became illuminated again. The vehicle was taken to the dealer and the dealer stated that the ECU was updated. The manufacturer was not contacted. The failure mileage was 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516947April 13, 2023
ENGINE
I was driving down the interstate at 72mph on my way to a funeral when I suddenly lost power. Cars began to swerve around me while I tried to make my way to the emergency lane. Once the car died, it would not restart. It had to be towed to a dealer where it has sat for over 5 weeks. They are claiming the engine has completely failed in spite of the fact it has been regularly maintenance and was, in fact, running low on oil and was having to have oil replaced every 1000 miles and had the oil changed just days before the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515381April 4, 2023
ELECTRICAL SYSTEM:IGNITION:COIL, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2018 Kia Soul. The contact stated while driving at an undisclosed speed, the vehicle sputtered and stalled without warning. The contact stated that the failure was intermittent. The contact vehicle was taken to the dealer and the contact was informed that the vehicle was consuming an abnormal amount of engine oil. The mechanic performed an oil consumption test and determined that the coil packs, spark plugs, and battery needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was returned to the dealer and the dealer decided to not conduct another oil consumption test. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514026March 27, 2023
ENGINE
Engine is consuming excessive amounts of oil. The oil light will come on before the next scheduled oil change. Took to dealer and did a engine oil consumption test. The engine consumed 3/4 of a quart after 985 miles. The dealer said this is normal and within limits allowed. This issue started to occur at 40000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509196February 26, 2023
POWER TRAIN
Code P0507 Keep causing engine light to turn on. Replaced air filter, MAP sensor, and had throttle body relearned. Also, Alternator was said to not be working after car stalled. Alternator is not working again 1 month after proper replacement of alternator and serpentine belt. Put at risk due to stalling. Available for inspection upon request Vehicle has not been inspected at the dealership due to no appointment slots available until may 2023 No warning prior to engine light coming on and incident happened multiple times prior to engine light coming on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507013February 13, 2023
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2018 Kia Soul. The contact stated that after the vehicle received an oil change by an independent mechanic, his wife was driving at an undisclosed speed, and the vehicle lost motive power with the check engine warning light illuminated. The contact stated that a connecting rod had gone through the engine block and fallen out underneath the vehicle. The vehicle failed to restart and was towed to the residence. The vehicle was then towed to an independent mechanic, where it was diagnosed that the engine needed to be replaced. The contact was made aware of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); however, the VIN was not included in the recall. The vehicle remained with the independent mechanic awaiting the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506691February 10, 2023
ENGINE
The contact’s fiancé owns a 2018 Kia Soul. The contact stated that while the vehicle was idling at a stop light, the check engine warning light illuminated. The contact’s fiancé then depressed the accelerator pedal and the vehicle stalled. The contact stated that he pushed the vehicle to a nearby parking lot where it was towed to an independent mechanic. The contact was informed that the vehicle was included in an unknown engine recall and that the engine rod bearings needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the customer was responsible for keeping contact information up to date, but no further assistance was provided. The failure mileage was approximately 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503974January 27, 2023
ENGINE
I have a 2018 Kia Soul that I bought from a car rental place. When I bought it, it had 30,000 miles on it. It has always burned oil and each year I had my oil changed at least twice a year. I had my oil changed about two months ago and last week my oil light started flicking. I topped off the oil and brought it to my mechanice who told me that the engine is about to fail. He did another oil change and told me to call the Kia dearlership to see if they will do an oil consumption test. They stated that I would have to pay for it. I should note that I did have the Knock Sensor Software Update done and that extends my engine warranty for 150,000 miles. The dealership said that they cannot help me as I have to wait for the engine to fail before they could do anything. I do not feel safe driving a car that is definitely going to have an engine fail soon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503520January 24, 2023
ENGINE
While driving down the highway, the engine began misfiring and making a grinding noise. The car started to die in the center of the highway and was losing engine power. This was incredibly dangerous as it was in the middle of the highway during a busy commute. The Kia dealership inspected it and said it was a defect with the engine, but they couldn't do it under a recall because they didn't update the firmware on the engine first. There were no warning signs, the car just died out of no where. The car had great engine upkeep before then.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503521January 24, 2023
ENGINE
While driving down the highway, the engine began misfiring and making a grinding noise. The car started to die in the center of the highway and was losing engine power. This was incredibly dangerous as it was in the middle of the highway during a busy commute. The Kia dealership inspected it and said it was a defect with the engine, but they couldn't do it under a recall because they didn't update the firmware on the engine first. There were no warning signs, the car just died out of no where. The car had great engine upkeep before then.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502189January 17, 2023
ENGINE
We were driving the car along the highway at 70 MPH when the engine started making an odd sound and this went on for about 3 minutes before we found the nearest exit and pulled into a rest stop and as soon as we pulled onto the rest stop exit ramp the engine seized and the car shut down. The rod bearing failed. It is available for inspection upon request as it is currently sitting in a dealership repair shop waiting for repairs. Yes, my safety and the safety of others was put at risk. There was absolutely no warning that the engine was about to seize (no safety lights) and if we hadn't pulled over then the engine could have seized while we were going 70 MPH and we could have gotten hit by a truck and caused a horrible accident. The vehicle has only been inspected by the dealership service shop. No, there were NO warning lamps, messages, or ANY symptoms before the engine completely seized.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501058January 10, 2023
ENGINE
In early October of 2022, the engine failed in our 2018 Soul. We deposited the vehicle at the dealership service center and we’re told the engine failure was due to a recall issue. They placed an order to replace our engine and to this day, the engine has still not arrived, nor can the dealership inform us on when the engine is due to arrive. We have been passed around from department to department with Kia Consumer Affairs, and we cannot get any assistance. We cannot afford a rental and we are still financially responsible for our Soul.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499923January 3, 2023
ENGINE
In august on 2022 I noticed my oil light started to flicker while breaking. I took my car to Jiffy Lube as I always have and they said it was very little oil. So I got an oil change even though it was not time to get one. Sept of 2022 Samething happened again. I took my car in again and they stayed again that it had very little oil. The did a top off for free because it was under 3k miles. This has happened every month since August. On December 2, 2022 I got an oil change and by December 19 I had to get a top off ( 2 quarts) because the light came on again. On 12/31/2022 the light came on again so I had to buy 2 quarts of oil and put in car. I check dealer recall with my vin number and there are no recalls list for my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496329December 6, 2022
ENGINE
Yellow check engine light came on. Next day was not on. Next day on again. Brought to local repair shop for diagnostic. They reported engine was completely empty of oil and a knocking sound was a chain. Said engine needed to be replaced. This is at 74k miles. No oil light was ever on. Safety inspection was completed three months prior when the car was purchased used from a dealership. Then took it to a Kia dealership after putting some oil in the engine. While driving there it stalled at every red light. Kia service inspected. Reported engine needs to be replaced and not covered under Powertrain warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495602December 1, 2022
AIR BAGS
There is a recall on the airbag sensor or something. Since I was notified earlier this year, NONE of the KIA dealers are trying to correct the problem. I have been getting the run around about them fixing the problem. Excuses ranges from a 6 month wait to make an appt. to we don't have the part and when it comes in we will schedule an appt. but it has been 11 months and the RECALL hasn't been fixed on my car to this date. Called the manufacturer and they never called me back after waiting on hold for an hour.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494710November 23, 2022
ENGINE
car began knocking noise on highway, heard a loud boom, and coasted to the shoulder. the repair facility determined there was a hole in my engine that was caused by the knocking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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