Kia Soul Complaints (2015)

908 consumer complaints on file.

#11075799March 2, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING 35-45 MPH, THE MANUAL CLUTCH SLIPPED AND LOST FUNCTIONALITY WITHOUT WARNING. THE CONTACT NOTICED AN ABNORMAL ODOR PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO PITRE KIA (9640 EAGLE RANCH ROAD, ALBUQUERQUE, NM 87114, (877) 887-1633) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CLUTCH AND FLY WHEEL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11061589January 10, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE DRIVER'S SIDE HEAD LAMP ASSEMBLY PIGTAIL FAILED TO FUNCTION AS THE DRIVER'S SIDE LOW BEAM LIGHTS WERE SHORTING AND BEGAN TO FLICKER. THE CONTACT HAD TO MANEUVER THE HEADLIGHT SWITCH TO GET THE LIGHTS TO REMAIN ILLUMINATED; HOWEVER, THEY CONTINUED TO FLICKER AND SHORT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO CLASSIC KIA (902 WALTON DR, TEXARKANA, TX 75503, (903) 793-4623) WHO REPLACED THE BULB. WITHIN A WEEK, THE DRIVER'S SIDE LIGHT FAILED TO ILLUMINATE AGAIN. CLASSIC KIA WAS CONTACTED AGAIN AND WAS UNABLE TO SUPPLY THE PART. THE LIGHTS CONTINUED TO FLICKER. THE VEHICLE WAS THEN TAKEN TO CROWN KIA (2001 W LOOP 281, LONGVIEW, TX 75604, (903) 759-4667) WHO WAS ABLE TO SUPPLY THE PIGTAIL AND LIGHT, WHICH WAS REPLACED ON THE DRIVER'S SIDE A SECOND TIME. MONTHS LATER, THE LIGHTS CONTINUED TO FLICKER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFED MONTHS LATER. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055751December 20, 2017
STEERING
TL* THE CONTACT OWNS 2015 KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V608000 (STEERING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (COURTESY KIA OF BRANDON, 9205 E ADAMO DR, TAMPA, FL 33619) WAS CONTACTED AND CONFIRMED THAT THE PARTS WOULD NOT BE AVAILABLE FOR THE RECALL REMEDY UNTIL JANUARY 4, 2018. THE MANUFACTURER WAS CONTACTED AT 800-333-4542 AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055326December 18, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2015 KIA SOUL. WHILE THE VEHICLE WAS PARKED, IT CAUGHT FIRE. THE FIRE DEPARTMENT WAS NOTIFIED AND EXTINGUISHED THE FIRE. A FIRE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS INSPECTED, BUT A DEFECT WAS NOT FOUND. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE FAILURE MILEAGE WAS 20,000. *BF CONSUMER STATED THE VEHICLE WAS NOT INSPECTED. IT WAS JUST DECLARED A TOTAL LOSS. FIRE DEPT SAID IT WAS TOO BURNED TO KNOW WHAT CAUSED THE FIRE. ONLY THE MOTOR BURNED, NOT THE REST OF CAR. THE MOTOR UP TO 2 FRONT TIRES GLOVE COMPARTMENT MELTED. UPDATED 8/30/18*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11052451December 5, 2017
AIR BAGS, FUEL/PROPULSION SYSTEM, STEERING
I RECIBE RECALL FOR AIRBAGS, STERING PINION . THE FUEL SENDING LEVEL UNIT IS DAMAGE AND THE GAUGE FUEL LEVEL IS DOWN. BUT THAT REASON THE SYSTEM TURN ON THE CHECK ENGINE LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052610December 5, 2017
ELECTRICAL SYSTEM, VISIBILITY/WIPER
KIA USES SOY BASED COATING/INSULATION ON ALL THEIR WIRING & HOSES, MAKING IT SUSCEPTIBLE TO BEING DAMAGED BY RODENTS. THE WINDSHIELD WASHER HOSE ON MINE WAS DAMAGED DUE TO RODENTS. AFTER DOING MORE RESEARCH ONLINE OTHER PEOPLE HAVE COMPLAINED ABOUT MORE IMPORTANT COMPONENTS BEING DAMAGED BY RODENTS AS WELL, AND KIA STATING IT WAS NOT COVERED UNDER THE MANUFACTURES WARRANTY, AND/OR IT WASN'T THEIR FAULT. MY CAR WAS DAMAGED BY THESE RODENTS WHILE SITTING PARKED IN THE PARKING LOT OF MY APARTMENT BUILDING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052208December 4, 2017
STEERING
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V608000 (STEERING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (HELLEEN KIA IN NORTH OLMSTEAD, OH, 440-777-2424) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030161September 27, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING APPROXIMATELY 40 MPH, THE LOW BEAM HEADLIGHTS AND THE INSTRUMENT PANEL LIGHTS TURNED OFF AND CAME BACK ON APPROXIMATELY A SECOND LATER. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED EVERY TIME THE VEHICLE WAS DRIVEN AT NIGHT. OVER THE PAST TWO MONTHS, THE LOW BEAM HEADLIGHTS AND THE INSTRUMENT PANEL LIGHTS FLICKERED. THE VEHICLE WAS TAKEN TO THE DEALER (BROWNS KIA IN MANASSAS, VIRGINIA) FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,543.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021789September 6, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING, THE CONTACT NOTICED THAT THE FRONT DRIVER AND PASSENGER SIDE HEADLIGHTS FAILED WITHOUT WARNING. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THE PLUGS WERE MELTED. THE CONTACT ALSO STATED THAT THE REAR DRIVER'S SIDE TAIL LIGHT FAILED WITHOUT WARNING. THE CONTACT REPAIRED THE DRIVER'S SIDE TAIL LIGHT, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY HAD NO KNOWLEDGE OF THE FAILURE. NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 77,000. UPDATED 11/06/17*LJ *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11020955August 31, 2017
STEERING
I HAVE 2015 KIA SOUL. THE KIA HAS 34,000 SOMETHING MILES ON IT. I WAS DRIVING IT, AND WHEN I MAKE LEFT AND RIGHT TURNS IN THE KIA IT MAKES A LOUD POPPING SOUND IN THE STEERING COLUMN. I WAS DRIVING HOME TODAY FROM WORK AND WHEN I MADE A LEFT TURN IT WAS LOUD POPPING SOUND AGAIN. I'M VERY SCARED THAT IT'S GOING TO CAUSE ME TO HAVE STEERING PROBLEMS AND I HAVE WRECK LOOSING CONTROL OF STEERING. I HEARD THE POPPING SOUND WEEK AGO FROM TODAY AND IT WASN'T THAT BAD, BUT WEEK HAS GONE BY THE SOUND IS MORE THERE THEN IT WAS BEFORE WHEN YOUR DRIVING AND TURNING LEFT OR RIGHT IN THE KIA SOUL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013715August 8, 2017
ELECTRICAL SYSTEM
CONTINUOUSLY HAVING MY BATTERY GO DEAD, BUT LOCKS AND LIGHTS WORK AT THE TIME THE. ARTERY IS DEAD. WHEN YOU GO TO START THE CAR YOU HEAR A SERIES OF CLICKS,BUT WON'T TURN OVER. WHEN YOU GO TO JUMP START THE BATTERY IT TAKES ONLY 30 SECONDS TO A MINUTE TO START. THEY HAVE CHECKED MY BATTERY AND CAR OUT AND CAN FIND NOTHING WRONG WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006622July 20, 2017
UNKNOWN OR OTHER
IN DEC 2014 I LEASED A NEW KIA SOUL. I WAS REALLY HAPPY WITH THE CAR FOR QUITE SOME TIME AND THEN IT RANDOMLY WOULDN'T START AT ODD INTERVALS. THIS HAPPENED WHILE PARKED AT MY DAUGHTER'S DANCE STUDIO, HAVING DRIVEN THERE TO PICK HER UP (JAN 2016). I HAD IT JUMP STARTED THEN SO I COULD GET HOME. HAD TO HAVE IT JUMP STARTED AGAIN THE NEXT MORNING SO I COULD DRIVE KIDS TO SCHOOL AND DRIVE TO THE DEALER. DEALER CHARGED THE BATTERY AND CAR WORKED FINE UNTIL NOV 2016 WHEN I DROVE FROM HOME TO WALMART, DID SOME QUICK SHOPPING BEFORE WORK, AND THE CAR WOULDN'T START WHEN I CAME BACK OUT. I HAD KIA ROADSIDE SERVICE JUMP THE CAR, DROVE IT TO THE DEALER (WAS LATE FOR WORK) BUT THE DEALER RETURNED THE CAR TO ME SAYING THEY COULDN'T DUPLICATE THE ISSUE. AGAIN IN NOV 2016 ON THANKSGIVING, CAR WOULD NOT START IN MY GARAGE. I HAD KIA ROADSIDE SERVICE JUMP START IT AND WAS ABLE TO DRIVE TO MY MOTHER'S 2 HOURS AWAY. I PARKED THE CAR THERE AND AFTER SITTING FOR A COUPLE OF DAYS, IT STARTED FINE. TOOK IT TO THE DEALER WHO AGAIN COULD NOT DUPLICATE ANY ISSUES. AT THAT TIME I WOULD NOT TAKE THE CAR BACK WITHOUT A NEW BATTERY, FOR WHICH KIA DID REIMBURSE ME LATER. AGAIN I MARCH 2017, CAR WOULD NOT START AT HOME. HAD IT TOWED TO THE DEALER. THEY AGAIN COULD NOT PINPOINT THE ISSUE AND RETURNED THE CAR TO ME. I'VE HAD THE ATTNY GEN OF MN CONTACT KIA BUT THEY REFUSE TO REIMBURSE ME FOR ANYTHING I LOST IN TRADING THE CAR BEFORE THE LEASE WAS UP. KIA SAID (SEE LETTER ATTACHED) THAT BECAUSE NOTHING WAS FOUND TO BE WRONG WITH THE CAR, THEY ARE NOT LIABLE. I THINK THE FACT THAT THE CAR WOULDN'T START IS SOMETHING WRONG WITH IT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995540June 16, 2017
STEERING
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE THE CONTACT'S SON WAS DRIVING 50 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO FINDLAY KIA (5325 W SAHARA AVE, LAS VEGAS, NV 89146) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO FINDLAY KIA, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT HAD NOT PROVIDED ANY INFORMATION. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992957June 2, 2017
VEHICLE SPEED CONTROL
AS I WAS PULLING INTO A PARKING SPACE WITH MY FOOT ON THE BRAKE, THE CAR SUDDENLY ACCELERATED AND CRASHED INTO A CONCRETE PILLAR. I WAS DRIVING IN THE "B" MODE. I WAS ABLE TO DRIVE THE CAR HOME, BUT LATER HAD IT TOWED TO THE DEALER. UNFORTUNATELY, THEY REPORTED THAT THEY COULDN'T DUPLICATE THE PROBLEM OR FIGURE OUT WHAT CAUSED IT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10979413April 19, 2017
STEERING
LOUD CRANKING NOISE WHEN STEERING THE CAR LEFT OR RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971756April 10, 2017
UNKNOWN OR OTHER
NEXEN TIRES DO NOT PASS STATE INSPECTION AND THEY HAVE LESS THAN 23,500 MILES ON THEM, THESE TIRES ARE COMING APART GOUGES DOWN TO TELL STEEL BELTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960215March 12, 2017
SEAT BELTS
I HIRED THIS CAR FROM THRIFTY RENTAL CARS, AND WAS IN A COLLISION ON THE I80 FREEWAY, WHEREIN I HIT THE VEHICLE IN FRONT DURING STOP-START TRAFFIC, I WAS TRAVELLING WAY BELOW THE SPEED LIMIT. THE SEAT BELT DID NOT HOLD ME IN PLACE, AND I FLEW FORWARD OVER THE STEERING WHEEL, AND HIT THE WINDSCREEN. I SUFFERED MILD CONCUSSION, WHIPLASH, AND BRUISING DOWN THE FRONT OF MY BODY. I MAY HAVE ALSO PERMANENTLY DAMAGED MY NECK. I HAVE REPORTED THIS INCIDENT TO THRIFTY, BUT THEY ARE REFUSING TO TAKE ANY ACTION.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10956729February 24, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
THE VEHICLE STIBILITY CONTROL LIGHT COMES ON WHEN IT WANT , WHICH IS THE PART OF THE (ABS). THE VEHICLE HAS BEEN SEVERAL TIMES TO RESOLVE THE PROBLEM WITH NO LUCK. THE LIGHT WILL GO OFF WHEN YOU TURN OFF THE VEHICLE. I DO ALSO HEAR A CLICKING NOISE FROM TH DRIVER SIDE REAR BRAKE FOR COUPLE OF FEET BUT WENT AWAY. NO CODES PRESENT AT ALL A CORDING TO THE DEALERSHIP WHEN THEY CHECKED. DOE TO THE PHOTOS WHICH MY WIFE AND I HAVE TAKEN DURING THE PROBLEM THE DEALERSHIP DECIDED TO CHECK THE AUTO. THE WIFE AND I HAVE WAITED SEVERAL HRS. AT THE DEALERSHIP, BUT STILL NO LUCK FOR THE LIGHT OR THE CLICKING SOUND TO COME ON. THE WIFE AND I ARE VERY UNSATISFIED WITH THE RESULTS AT THIS TIME. IT SEEMS LIKE (REPLACE THE ABS) CONTROL MODEL SHOULD ELIMINATE THE PROBLRM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940026January 5, 2017
ENGINE
THE ENGINE FAILED AT 23,600 MI. I WAS SITTING IN TRAFFIC WHEN THE "OIL" LIGHT CAME ON AND THE ENGINE SEIZED UP COMPLETELY. FORTUNATELY THIS DID NOT HAPPEN ON THE HIGHWAY. THE KIA DEALERSHIP DENIED THE POWERTRAIN WARRANTY STATING THAT SINCE I DID THE OIL CHANGES MYSELF THE WARRANTY WAS VOID. I PAID A MECHANIC TO REPLACE THE ENGINE. WHEN I TOOK IT TO THE SHOP THE MECHANIC SAID THEY HAD JUST REPLACED THE ENGINE IN A 2014 KIA OPTIMA AND WHERE MORE THAN FAMILIAR WITH AN ENGINE SWAP ON A MODERN KIA. THESE CARS ARE NOT SAFE, THE GOVERNMENT SHOULD BE INVESTIGATING KIA MOTORS FOR THEIR FRAUDULENT PRACTICES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937965December 28, 2016
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION LUNGED WITHOUT WARNING. IN ADDITION, THE CONTACT OBSERVED THAT THE VEHICLE SHOOK VIGOROUSLY WHILE IDLING OR WHILE DRIVING. ALSO, THE VEHICLE WOULD SOMETIMES FAIL TO SWITCH GEARS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE MOUNT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER AGAIN WHERE IT WAS DIAGNOSED THAT THE FUEL INJECTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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