Kia Soul Complaints (2015)

908 consumer complaints on file.

#11186552March 13, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING 60 MPH, THE CONTACT HEARD A LOUD ABNORMAL NOISE AND THE VEHICLE STALLED. IN ADDITION, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER AND HAD IT TOWED TO TAYLOR KIA OF BOARDMAN (7870 MARKET ST, YOUNGSTOWN, OH 44512, (330) 886-4942). THE DEALER DIAGNOSED THAT THE ENGINE NEEDED TO BE REPAIRED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184728March 6, 2019
ENGINE, UNKNOWN OR OTHER
MY ENGINE LIGHT COMES ON AND GO OFF. MY OIL IS ALWAYS LOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184318March 5, 2019
ENGINE
ENGINE OIL IS DISAPPEARING. NO LEAKS TO BE FOUND. EXHAUST CLEAN, NO OIL BURN SMOKE. WHILE DRIVING ENGINE MADE TAPPING NOISE. CHECKED OIL DIPSTICK AN FOUND NO OIL SHOWING. ADDED 2 QTS.... I CHANGE OIL EVERY 5,OOO MILES. I CHANGED OIL AND FILTER AND CHECKED THE OIL AFTER 2K MILES AND HAD TO ADD ANOTHER QUART. CAR HAS 119K MILES NOW. I HAVE WORKED ON ENGINES OF ALL SORTS FOR 50YRS, AND THIS PUZZLES ME. I SEE NO EVIDENCE OF WHY OR HOW THE OIL IS DISAPPEARING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183465March 1, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STARTED TO VIBRATE ABNORMALLY, SMOKE BILLOWED FROM THE TAIL PIPE, AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO RALLY KIA (LOCATED AT 438 AUTO VISTA DR, PALMDALE, CA 93551, (661) 349-4639) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. A SECONDARY DIAGNOSTIC FOUND A HOLE IN THE ENGINE BLOCK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11172972January 29, 2019
ENGINE
NEED ENGINE REPLACED. USING AT LEAST 1QT OF OIL OR MORE EVERY FEW HUNDRED MILES. HAVING TO REPLACE COIL PACKS. SMELL BURNING PERIODICALLY . HAVE BEEN TOLD BY LOU SAAB KIA THAT KIA QUIT REPLACING ENGINES A FEW MONTHS AGO. THAT TELLS ME THEY HAVE A MAJOR PROBLEM WITH THE ENGINES. KNOW OTHERS WHO ARE HAVING TO REPLACE COIL PACKS & ARE BURNING OIL ALSO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171271January 21, 2019
EXTERIOR LIGHTING
RIGHT SIDE HEAD LIGHT WILL NOT ALWAYS GO ON ( I DO NOT KNOW WHEN IT IS GOING TO WORK) , I HAVE HAD IT CHECKED BY MECHANIC ALSO/ THERE IS NO SPECIFIC TIME OF WHEN MY LIGHT WILL WORK OR NOT . THIS IS NOT NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170421January 16, 2019
UNKNOWN OR OTHER
THE BRAKE PAD COVERING THE BRAKE PEDAL SLID OFF. THIS MAY IMPACT BRAKING IN SUDDEN STOP SITUATIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166258January 10, 2019
ELECTRICAL SYSTEM
KIA SOUL 2015 STALLS AT HIGHWAY SPEEDS, SERVICE CENTER BLAMES BAD BATTERY. ALSO CAR STRANDS ME BY FAILING TO START TWENTY MINUTES LATER IT STARTS FINE. I BLAME ELECTRICAL SYSTEM THAT MAY HAVE TAKEN OUT MY BATTERY. BAD BATTERY OR NOT, A CAR SHOULD NOT FAIL AT HIGHWAY SPEEDS DUE TO A BAD OR LOW BATTERY. THIS IS INCREDIBLY UNSAFE AT ANY SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164351January 1, 2019
SERVICE BRAKES
I WAS PULLING INTO A DISABLE PARKING SPACE. I PUSH MY BRAKES TO STOP THE CAR AND THE CAR DID NOT RESPOND TO THE BRAKE. THE ANTI-LOCK BRAKES DID NOT WORK MY CAR CONTINUE TO GO WITHOUT STOPPING. I PUSH MY BRAKES MANY TIMES, PUSHING IT AS FAR AS I CAN. THE ONLY WAY IT STOP IS WHEN THE CAR HIT THE FAT ROUND CEMENT POLE. I KNOW THERE HAVE BEEN PREVIOUS COMPLAINTS REGARDING BRAKES. I'M JUST HAPPY THAT I WAS NOT ON ROAD. PLEASE REVIEW, THIS A DANGEROUS ISSUE,WHICH MAY CAUSE LIVES.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11155792December 3, 2018
ENGINE
TAKATA RECALL THE ENGINE KNOCKS AFTER 60K. IT STARTED LIKE A FAN HITTING A PIECE OF PLASTIC, BUT AFTER A WEEK- ESPECIALLY WHEN I RUN THE HEAT OR AIR, IT GETS EXTREMELY LOUD). NOW IT'S LOUD ALL OF THE TIME. I GET MY OIL CHANGED REGULARLY AND THEY COULDN'T EVEN FIGURE IT OUT. MY ENGINE GETS HOT SOMETIMES I WAS WONDERING IF YOU GET A LOT OF COMPLAINTS ABOUT THAT. EVEN THOUGH I GOT THE OVERHEATING UNDER CONTROL, THE FAN STILL BLOWS SEVERAL MINUTES AFTER BEING PARKED LIKE IT'S HOT. TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154128November 26, 2018
UNKNOWN OR OTHER
WHILE DRIVING TO WORK THE CAR MADE A SOUND LIKE A BLOWN TIRE. I PULLED OVER ONLY TO FIND THAT IT WAS ON FIRE UNDER THE HOOD. THERE WAS NO WARNING, NO SOUNDS, NO CUES NO WARNING LIGHTS. TOTAL LOSS BY THE TIME FIRE DPT GOT THERE, NOTHING BUT A FRAME.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11153421November 23, 2018
STRUCTURE:BODY, ENGINE, WHEELS
ON 11/19/18 OUR 2015 KIA SOUL WAS PARKED IN DRIVEWAY AT APPROX 4:30 PM AFTER ARRIVING HOME FROM WORK, 4 HOURS LATER IN EVENING WHILE WATCHING TV AT APPROX 8:33PM WE HEARD A LOUD POP OUTSIDE, WE BOTH RAN TO FRONT DOOR TO SEE THE KIA SOUL FRONT END INGULFED IN FLAMES RISING SO HIGH HITTING ROOF OF OUR GARAGE. I CALLED 911 WHILE BACKING OUR OTHER CAR OUT OF DRIVEWAY AWAY FROM FLAMES, WHILE MY HUSBAND TRIED TO PUT OUT FIRE WITH EXTINGUSER AND WATER HOSE. THE FIREMEN ARRIVED AND FINISHED PUTTING OUT FIRE BUT KIA SOUL WAS TOTALED. KIA DEALERSHIP IN SARASOTA FL HAS NOT OFFERED ANY HELP OR ANSWERS. WE WENT ONLINE AND SEE WE ARE NOT THE ONLY ONES THAT HAVE EXPERIENCED THESE KIAS BURSTING INTO FLAMES...THE MANUFACTURER HAS TO TAKE RESPONSIBILITY! THIS IS UNACCEPTABLE! DAMAGE TO OUR HOME WAS ALSO DONE MELTING STUCCO, CHARING GARAGE DOOR AND CEMENT DRIVEWAY WHERE CAR BURNED. OUR HOME IS ONLY 1-1/2 YEARS OLD!
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11153430November 23, 2018
ENGINE
MAKING KNOCKING NOISES IT HAD BACKFIRED WHILE DRIVING DOWN THE HIGHWAY STILL MAKING KNOCKING NOISE AND VIBRATING NOISES WHILE DRIVING DOWN THE ROAD AND IN PARK KNOCKING IS GETTING WORSE AND LOUDER AND NO CHECK ENGINE LIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152031November 16, 2018
ENGINE
TL* THE CONTACT OWNED A 2015 KIA SOUL. WHILE DRIVING AT AN UNKNOWN SPEED ON THE HIGHWAY, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE AND NOTICED FLAMES UNDER THE HOOD. THE CONTACT EXITED THE VEHICLE AND, WITHIN TWO TO THREE MINUTES, THE VEHICLE WAS ENGULFED IN FLAMES. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS TOTALED AND TOWED TO AN UNKNOWN LOT. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STARTED AN INVESTIGATION. THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000. *TT*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11150915November 12, 2018
ENGINE
MY CAR STARTED MAKING A 'BUBBLING' NOISE FROM UNDER THE HOOD WHEN I ACCELERATED. I TOOK IT TO THE KIA DEALERSHIP THEY CONNECTED IT TO THE COMPUTER NO CODES THROWN. TOLD ME NOTHINGS WRONG. ON WEDNESDAY 11/7/18 THE BUBBLING NOISE WAS VETY LOUD, THEN A CHECK ENGINE LIGHT CAME ON. TOOK IT TO KIA DEALERSHIP THEY DIDN'T HAVE TIME TO LOOK AT IT. TOOK IT TO AUTOZONE THEY CONNECTED IT, IT WAS THROWING P0014. I TOLD KIA WHAT CODE IT WAS THROWING THEY TOLD ME IT WAS OKAY TO KEEP DRIVING IT TILL FRIDAY WHEN THEY COULD LOOK AT IT. THURSDAY 11/8/18 MORNING I DROVE 6.2 MILES BEFORE THE CHECK ENGINE LIGHT SHUT OFF AND THE LOUD KNOCKING IN THE ENGINE STARTED. TRAILERED SOUL INTO DEALERSHIP THEY TOLD ME IT DROPPED A VALVE BUT THE HEAD WAS FINE. THEY SAID IT WAS THROWING THE P0014 CODE WITH NO CHECK ENGINE LIGHT ON, BUT THE OCV WAS WORKING PER KIA MECHANIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151014November 12, 2018
ELECTRICAL SYSTEM
THE AIR AND HEAT STOPPED WORKING ALTOGETHER. I TOOK IT TO ARAPAHOE KIA IN CENTENNIAL, CO. THEY TOLD ME THE BLOWER MOTOR HAD FAILED. I HAD ANOTHER SHOP LOOK AT IT AND THEY TOLD ME THE WIRING TO THE BLOWER MOTOR HAD COMPLETELY MELTED. IT LOOKS LIKE THERE WAS A SHORT THAT LIT THE WIRES ON FIRE. LUCKILY, IT DID NOT IGNITE THE WHOLE CAR LIKE SOME OTHER CASES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151029November 12, 2018
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
HAD THE TRANSMISSION SERVICED AFTER HAVING VEHICLE IN MULTIPLE TIMES FOR THE ENGINE VIBRATION ON 8/18/2018. CAR CONTINUED TO VIBRATE. TOOK CAR TO ANOTHER DEALERSHIP TO HAVE IT LOOKED AT. THE RECOMMENDED FUEL INJECTION AND OIL CHANGE. I HAD THIS WORK PERFORMED IN SEPTEMBER 2018. DROVE VEHICLE AND MY OIL LIGHT CAME ON. PULLED OVER AND NOTICED CAR WAS EXTREMELY LOW ON OIL. ADDED OIL AND DROVE TO FIND A PARTS STORE TO HAVE PUT ON A MACHINE AND NEVER MADE IT. CAR STARTED HESITATING AND SQUEALING AND I PULLED OVER AND HAD IT TOWED. SERVICE MECHANIC SAID NO WAY SHOULD IT BE THAT LOW ON OIL AFTER JUST HAVING SERVICED A MONTH AGO AND THAT OIL WAS VERY BLACK EVEN AFTER HE ADDED SOME INDICATING WORK THE LAST DEALERSHIP SAID THEY DID HAD NOT BEEN PERFORMED. NOW NEEDS NEW MOTOR AND UNSURE WHERE THE OIL THAT WAS IN THE VEHICLE WENT TO. LEFT ME ON SIDE OF ROAD WITH CHILDREN AND NO HELP YET FROM KIA OTHER THAN YOU NEED TO FIGURE OUT HOW TO GET IT TO A DEALERSHIP PER THEIR CONSUMER AFFAIRS PERSON JACOB! THIS WAS ON HIGHWAY 74 EAST RIGHT OUTSIDE OF SYLVA, NC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141171October 18, 2018
UNKNOWN OR OTHER
"TAKATA RECALL" MY CAR HAS A BURNING SMELL AFTER EVERYTIME I DRIVE IT. "
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140558October 16, 2018
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE BEGAN TO SPUTTER, VIBRATE, AND A KNOCKING NOISE WAS PRESENT COMING FROM THE ENGINE COMPARTMENT. IN ADDITION, THE CHECK OIL INDICATOR FLASHED ON AND OFF. THE CONTACT STOPPED THE VEHICLE TO CHECK THE OIL AND DISCOVERED THAT THE OIL LEVEL WAS LOW AND THE OIL WAS VERY DARK. AFTER ADDING OIL TO THE ENGINE, THE FAILURE CONTINUED AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO ED VOYLES KIA (2145 COBB PKWY SE, SMYRNA, GA) WHERE IT WAS DIAGNOSED THAT THE ENGINE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140068October 12, 2018
ENGINE
ENGINE IDLES MORE ROUGH THEN WHEN WE FIRST BOUGHT IT, OUR KIA SOUL DOES NOW HAVE 30,000 MILES BUT IT JUST SEEMS TO IDLE DIFFERENTLY WHEN WE FIRST START IT IN THE MORNING WHEN IT IS COLD THE WAY IT STARTS THOUGH AND IS IDLING MAKES THE CAR SHAKE IN AWAY THAT IT DIDN'T WHEN WE FIRST GOT IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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