Kia Soul Complaints (2010)

135 consumer complaints on file.

#10523758July 8, 2013
SEAT BELTS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 KIA SOUL. THE CONTACT STATED THAT THE MIDDLE REAR SEAT BELT RETRACTOR FAILED AND THE BRAKES MADE A NOISE WHEN DEPRESSED, CAUSING THE BRAKES NOT TO ENGAGE AT A NORMAL STOPPING DISTANCE. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURES HOWEVER, THE DEALER DID NOR PERFORM A DIAGNOSTIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522081June 27, 2013
POWER TRAIN
MANUAL CLUTCH DEFECTIVE AT ONLY 13,300 MILES. CHECKED ONLINE, MANY PEOPLE HAVE HAD THE SAME PROBLEM WITH KIA, MANY WITH EVEN LESS MILES. APPARENTLY KIA KNOWS THE CLUTCH IS DEFECTIVE AS THEY HAVE REPLACED SEVERAL (6) OF THE CLUTCHES PARTS IN THE FOLLOWING YEAR'S MODEL BUT THEY REFUSE TO HONOR THEIR WARRANTY BECAUSE THE CLUTCH IS A "WEAR AND TEAR ITEM". I HAVE NEVER HEARD OF A CLUTCH WEARING OUT AT ONLY 13,300 MILES. MY LAST MANUAL VEHICLE (JEEP) HAD 89,000 MILES WHEN TRADED IN AND STILL HAD THE ORIGINAL FACTORY CLUTCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509260April 23, 2013
EQUIPMENT, ELECTRICAL SYSTEM
THE FACTORY PROVIDED KEYS FOR THE CAR ARE INTEGRATED REMOTE WIRELESS ENTRY KEY FOBS AND CONCEALED IGNITION KEY. TO REVEAL THE KEY, A BUTTON ON THE FOB IS PRESSED AND A SPRING LOADED ARM ROTATES THE KEY OUT OF THE FOB SO IT CAN BE INSERTED INTO THE STEERING COLUMN MOUNTED IGNITION SWITCH. ON THE DAY OF THE INCIDENT, AFTER PARKING THE CAR I WENT TO TURN OFF THE IGNITION BY ROTATING THE KEY FOB COUNTER CLOCKWISE. WHEN I DID THE ARMATURE THAT HOLDS THE KEY SNAPPED OFF LEAVING THE KEY IN THE IGNITION AND THE ENGINE RUNNING. AS ONLY A SMALL PORTION OF THE KEY REMAINED EXPOSED, IT WAS VERY DIFFICULT TO TURN THE ENGINE OFF AND I WAS NOT ABLE TO RESTART THE CAR AS NOT ENOUGH OF THE KEY PROJECTED TO APPLY ROTATIONAL FORCE TO. IT WOULD SEEM THE ABILITY TO TURN OFF THE CAR IN EMERGENCIES IS CRUCIAL TO SAFETY AND I FEEL THERE SHOULD BE A RECALL INVESTIGATION INITIATED. (FILED ON BEHALF OF MY WIFE, [XXX]) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483259November 3, 2012
AIR BAGS
IN THE MIDST OF RUSH HOUR TRAFFIC, I HAD TO SUDDENLY STOP. I APPARENTLY DID NOT STOP QUICK ENOUGH AND REAR ENDED THE CAR IN FRONT OF ME. THE AIR BAGS DID NOT DEPLOY. MY LEFT ARM TOOK PART OF THE SHOCK. I WAS TRAVELING ABOUT 40 - 45 MPH. THE FRONT END OF MY CAR COLLAPSED, TO A POINT THAT THE DRIVER SIDE DOOR WOULD NOT FREELY OPEN. AT LEAST TWO OF THE AIRBAG SENSORS SHOULD HAVE BEEN AFFECTED. I HAVE PICTURES. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10477423September 28, 2012
VISIBILITY:WINDSHIELD
MY CAR IS 2 YRS OLD IT HAS OVER 15 CHIPS AND CRACKS IN WINDSHIELD. DEALERSHIP WILL NOT REPLACE WINDSHIELD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476786September 24, 2012
SERVICE BRAKES, WHEELS
DEALERSHIP CHANGED MY BRAKES ON SEPT 18. ON SEPT 19, WHILE DRIVING ON HIGHWAY, ALL FOUR BRAKES ACTIVATED WITHOUT BRAKES BEING PRESSED. VEHICLE DECELERATED FROM 65MPH TO 30 MPH AND DRIVERS SIDE FRONT BRAKE CAUGHT ON FIRE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10473297September 2, 2012
AIR BAGS
2010 KIA SOUL WAS HIT BY PLYMOUTH NEON AS NEON WAS EXITING HIGHWAY I-70 WESTBOUND AT ZUMBEHL RD IN ST CHARLES, MO. NEON FAILED TO EITHER STOP AT RED LIGHT OR YIELD RIGHT OF WAY TO MY KIA SOUL. THE SOUL WAS HIT ON THE RIGHT FRONT COMPLETELY TEARING OFF THE FRONT BUMPER. THE SOUL WAS SPUN COUNTER CLOCKWISE AND HIT A SECOND TIME IN THE RIGHT SIDE REAR PASSENGER DOOR. THE IMPACT SENT THE SOUL ACROSS 2 TRAFFIC LANES AND ACROSS AN APPROXIMATELY 6 INCH HIGH MEDIAN CURB INTO THE PATH OF ONCOMING TRAFFIC. NEITHER THE FRONT AIRBAGS, NOR THE SIDE AIRBAGS DEPLOYED AND THE FRONT PASSENGER IMPACTED THE SIDE INTERIOR CAUSING INJURIES. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10467694July 25, 2012
AIR BAGS
WHILE DRIVING ON A RURAL HIGHWAY, MY SON SWERVED TO AVOID A DEER WHICH HAD ENTERED HIS PATH. FAILING TO REGAIN CONTROL OF THE VEHICLE, HE ENTERED A ROADSIDE DITCH WITH A STEEP EMBANKMENT. THE VEHICLE STRUCK THE OPPOSITE SIDE EMBANKMENT ON THE LEFT FRONT QUADRANT WHICH RESULTED IN SEVERE DAMAGE TO THE VEHICLES FRONT END. (THE DAMAGE CAUSED IS NEARLY IDENTICAL TO THE CRASH TEST PROVIDED ON THE IIHS'S WEBSITE IN WHICH THE DRIVERS SIDE AIRBAG DEPLOYED). OUR DRIVERS SIDE AIRBAG FAILED TO DEPLOY. UPON STRIKING THE OPPOSITE EMBANKMENT AND RECEIVING THE FRONT END DAMAGE, THE VEHICLE ROLLED COMPLETELY AT LEAST ONE TIME. (ACCORDING TO THE KIA WEBSITE, THE SIDE/CURTAIN AIRBAGS SHOULD HAVE DEPLOYED), HOWEVER, THAT FAILED TO HAPPEN AS WELL. FORTUNATELY MY SON WAS WEARING HIS SEAT BELT, AND WALKED AWAY WITH MINOR INJURIES. THE VEHICLE WAS PURCHASED DUE TO IT'S SAFETY RATING. NO AIRBAG DEPLOYMENT IN A KIA SOUL FRONT END/ROLLOVER ACCIDENT! *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10467543July 24, 2012
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TL* THE CONTACT OWNS A 2010 KIA SOUL. THE CONTACT STATED THAT WHILE ATTEMPTING TO ADD AIR TO THE TIRE, THE VALVE STEM BECAME DETACHED FROM THE WHEEL. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR INSPECTION AND WAS ADVISED THAT THE STEM COULD NOT BE REPLACED WITH OUT REPLACING THE ENTIRE VALVE AND TRANSMITTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WAS NOTHING THAT COULD BE DONE TO ASSIST. THE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459791May 27, 2012
POWER TRAIN
WHEN PUTTING THE VEHICLE INTO REVERSE AND RELEASING THE CLUTCH OUT TO START MOVING THE VEHICLE MAKES A LOUD METALLIC MOANING SOUND. THE TRANSMISSION HAS BEEN REPLACED TWICE AND GETTING READY TO MORE THAN LIKELY BE REPLACED A THIRD TIME. THE ENTIRE TRANSMISSION HAS BEEN REPLACED EACH TIME AND THE PROBLEM KEEPS HAPPENING. THE VEHICLE HAS LESS THAN 19K MILES ON IT NOW, AND KIA NORTH AMERICA HAS BEEN CONTACTED EACH TIME AND THE REGIONAL ADVISOR HAS ALSO BEEN NOTIFIED. THERE IS STILL NO MENTION OF WHAT THE ACTUAL PROBLEM IS WITH THE TRANSMISSION AND THEY ARE BULKING AT BUYING THE CAR BACK OR COMPLETELY REPLACING THE VEHICLE. THE VEHICLE HAS ALSO BEEN HARD TO PUT INTO REVERSE FROM A STAND STILL AT TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455803April 19, 2012
TIRES, TIRES:SIDEWALL
TL* THE CONTACT OWNS A 2010 KIA SOUL WITH HANKOOK OPTIMO TIRES H426, LINE SIZE P205/55/R16. THE CONTACT STATED THAT THE FRONT AND REAR PASSENGER SIDE TIRES DEVELOPED A BULGE ON THE SIDE WALLS. THE VEHICLE WAS TAKEN TO A DEALER WHO STATED THAT THE TIRES NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE TIRES WERE REPLACED. THE FAILURE MILEAGE WAS 30,000 AND THE CURRENT MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448986February 22, 2012
POWER TRAIN
SOLID REAR AXLE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444813January 22, 2012
POWER TRAIN
MY WIFE AND I JUST PURCHASED A USED 2010 KIA SOUL ON 01/21/2012. SHE WAS DRIVING IT TO THE CAR WAS AND AS SHE WAS TRYING TO MAKE HER WAY TO THE ENTRANCE SHE WAS PULLED UP TOO CLOSELY. SHE BACKED UP THEN SHIFTED INTO FIRST GEAR AND AS SHE BEGAN TO DRIVE THE VEHICLE THOUGHT IT WAS STILL IN REVERSE AND BEGAN TO MOVE BACKWARD. SHE THEN PUT THE CAR IN NEUTRAL THEN SHIFTED INTO FIRST AGAIN AND THE SAME PROBLEM OCCURRED, THIS TIME CAUSING HER TO HIT THE PAY BOX FOR THE CAR WASH AND CAUSING DAMAGE TO THE DRIVER SIDE FENDER, MIRROR AND DOOR. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10443285January 10, 2012
AIR BAGS
I WAS HIT RIGHT IN FRONT OF THE DRIVER'S SIDE DOOR BY A DRIVER THAT RAN A RED LIGHT GOING ABOUT 40 MPH AND THE IMPACT SPUN MY CAR COMPLETELY AROUND. NOT ONE AIRBAG DEPLOYED! THEN ON APRIL 30, 2011, RIGHT AFTER GETTING MY CAR BACK FROM BEING REPAIRED, MY FRIEND WAS DRIVING IT AND REAR ENDED A CAR THAT SLAMMED ON THEIR BRAKES QUICKLY. NOT ONE AIRBAG DEPLOYED FOR A SECOND CRASH! *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10442593January 5, 2012
WHEELS, TIRES
I HAVE MY KIA SOUL 2010 SINCE OCTOBER 2009. APPROXIMATELY IN MARCH 2010 I SAW ONE OF THE FRONT HANKOOK TIRES HAD A BIG BUBBLE. THEN FOR ABOUT 3 MONTHS LATER; ANOTHER TIRE IN THIS CASE A REAR TIRE HAD A BUBBLE TOO. I SPOKE WITH MAINTENANCE DEALER IN PUERTO RICO AND THEY TOLD ME IT WAS ABUSE OF MY PART AND NEED TO REPLACE THEM. IN AUGUST 2010 THE THIRD TIRE; IN FRONT HAD APPEAR WITH A BUBBLE TOO. I AM DRIVING THIS CAR WITH THESE 3 TIRES WITH BUBBLES; I FEAR FOR MY SAFETY AND ONE DAY ONE OF THEM COULD BURST IN THE HIGHWAY AND CAUSE AN ACCIDENT AND LOST MY LIFE. ITS WEIRD A TIRE HAVE THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441698December 29, 2011
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:WIRING
DAUGHTER WAS DRIVING CAR ON SIDE STREET WHEN SHE NOTICED SMOKE AND THEN FIRE COMING FROM PASSENGER SIDE SPEAKER/LIGHT AREA. SHE WAS FORTUNATELY NOT HURT AND WAS ASSISTED BY BYSTANDER IN PUTTING OUT FIRE. INSIDE OF DOOR AROUND SPEAKER MELTED. APPEARS TO BE SAME PROBLEM THAT KIA RECALLED 2010 KIA FOR (REF 10V388000 AUG 30 2010). CAR WAS SUPPOSEDLY FIXED UNDER RECALL NO. 10V388000 AT FULLERTON KIA (NO LONGER IN BUSINESS AT THE FULLERTON LOCATION). TO DATE KIA HAS ACCEPTED NO RESPONSIBILITY FOR THE PROBLEM. I WANT TO MAKE SURE THAT CAUSE IS INVESTIGATED BEFORE CAR IS REPAIRED, AND REASON IS DESTROYED AS IT APPEARS RECALL FIX WAS UNSUCCESSFUL AND THERE MAY BE 1000'S OF CARS ON THE ROAD WITH SAME PROBLEM. *TR UPDATED 03/06/12 *BF UPDATED IVOQ 03/13/12 *KB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10430517October 17, 2011
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
I WAS HAVING PROBLEMS WITH THE ELECTRICAL SYSTEM IN THE KIA, AFTER THAT WAS FIXED THE CAR WAS STILL NOT RUNNING RIGHT, IT WAS SLUGGISH AND USING A LOT OF GAS. THE HEAD WAS CRACKED, AND SEVERAL OF THE VALVES WERE MESSED UP AND EVENTUALLY THE WHOLE ENGINE HAD TO BE REPLACED, THE WHOLE PROCESS TOOK APPROXIMATELY 2 1/2 MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429655October 12, 2011
ELECTRICAL SYSTEM
BACKING OUT OF PARKING SPACE AND DRIVERS SIDE DOOR STARTED TO SMOKE. MAIN SMOKE WAS COMING FROM SPEAKER AREA. WINDOWS WERE DOWN. EXITED CAR IN PARKING LOT AND BY THIS TIME, DOOR STARTED TO MELT. SOON THEREAFTER, DOOR CAUGHT ON FIRE. CAR WAS STILL NEAR OTHER VEHICLES AND PEOPLE IN BUSY PARKING LOT. WAS TOLD BY BYSTANDER'S THAT VEHICLE NEEDED TO BE PUSHED FURTHER AWAY FROM BUSY AREA. ENTERED VEHICLE VIA PASSENGER SIDE DOOR, LEANED ACROSS WITH RIGHT HAND TO PRESS DOWN BRAKE PEDAL AND USED LEFT HAND TO PUT INTO NEUTRAL. RIGHT HAND BURNED DUE TO HEAT FROM DRIVERS SIDE BLAZING FIRE WHILE PRESSING DOWN BRAKE. EXITED VEHICLE AND PUSHED VEHICLE TO FURTHER AREA IN PARKING LOT. FIRE COVERED MELTING PLASTIC FALLING FROM DRIVERS SIDE DOOR AS VEHICLE WAS PUSHED. HAD TO PUSH VEHICLE FURTHER AS FIREY PLASTIC WAS UNDER GAS TANK AREA. ENTIRE DRIVERS SIDE DOOR ENGULFED IN FLAMES. FIRE DEPARTMENT ARRIVED AND PUT OUT FIRE. DRIVERS SIDE DOOR DEMOLISHED AND SEATS DAMAGED. SMOKE DAMAGE THROUGHOUT VEHICLE. MELTED PLASTIC AND MELTED TIRES CAUSED CONCRETE IN PARKING LOT TO BE SIGNIFICANTLY BURNED/MELTED. BLISTERS TO RIGHT HAND, PHYSICIAN VISIT OCCURRED TO ADDRESS SKIN DISCOLORATION AND ENSURE INFECTION WAS NOT PRESENT. BLISTERED SKIN WAS CUT AWAY. KIA MOTORS STANCE IS TO REPAIR THIS VEHICLE AND PLACE BACK INTO THE MARKET. VEHICLE WAS PURCHASED NEW ON 9-17-10. MANUFACTURER'S REPORT DATE REGARDING THIS RECALL WAS 8-30-11. RECALL DATE WAS 9-13-11. NO NOTIFICATION WAS RECEIVED FROM MANUFACTURER OR DEALER REGARDING THIS FIRE SAFETY RECALL, SC083. *KB
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10425456September 14, 2011
TIRES, TIRES:SIDEWALL
TL* THE CONTACT OWNS A 2010 KIA SOUL EQUIPPED WITH HANKOOK RADIAL TUBELESS TIRES, LINE SIZE P225/45/R18 TIRES AND DOT NUMBER: 5MWKELH. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN HE NOTICED BUBBLING ON THE SIDEWALLS OF THE FRONT PASSENGER SIDE TIRE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE BUBBLING WAS DUE TO A ROAD HAZARD. THE TIRE WAS REPLACED. THE MANUFACTURER OF THE VEHICLE WAS NOTIFIED AND REFERRED THE CONTACT TO THE TIRE MANUFACTURER. THE TIRE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417042August 4, 2011
TRACTION CONTROL SYSTEM
THE TRACTION CONTROL LIGHT KEEPS COMING ON IN MY 2010 KIA SOUL AND WHEN I TOOK IT TO THE DEALER FOR REPAIRS THEY CLAIM IT IS DUE TO A FENDER BENDER THAT OCCURRED ON THE REAR RIGHT BUMPER AND REFUSE TO REPAIR IT UNDER WARRANTY AND THEY ALSO SAID THAT THERE WAS A MESSAGE ON THE COMPUTER ABOUT THE BRAKE SENSOR LOCATED UNDER THE BRAKE PEDDLE THAT WOULD NOT BE COVERED UNDER WARRANTY BECAUSE SOMEONE STEPPED ON THE BRAKE PEDAL TO HARD PROBABLY WHEN IT WAS REAR ENDED AT A LOW SPEED WHICH CAUSED THE DAMAGE. FUNNY BUT I THOUGHT THAT WAS WHAT THE BRAKE PEDAL WAS FOR IF YOU WANTED TO STOP IN AN EMERGENCY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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