Kia Soul Complaints (2014)

905 consumer complaints on file.

#11143075October 27, 2018
SERVICE BRAKES, ENGINE
ENGINE WAS BURNING IN THE INSIDE HAD TO RETURN TO JIFFY LUBE EVERY 3TO4 DAYS TO CAP OFF OIL DIP STICK WAS BURNT AND ENGINE CAP HAD BURNED UP. KIA OF ELMHURST SOLD ME A CAR WITH BAD ROTARY FRONT AND REAR THE BRAKE PEDAL RUBBER FELL OFF WAS DRIVING ALMOST HAD AN ACCIDENT FOOT SLIDE OFF THE BRAKE LOOK DOWN AND THE RUBBER PROTECTOR WAS OFF TOOK IT BACK TO SERVICE AND BUT IT BACK ON AND A WEEK LATER IT FELL OFF AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142651October 25, 2018
SEAT BELTS
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING 10 MPH, THE CONTACT'S VEHICLE WAS INVOLVED IN A CRASH WITH ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELT FAILED TO SECURELY RESTRAIN THE CONTACT. THE CONTACT SUSTAINED WHIPLASH AND MUSCLE STRAINS, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT WAS INFORMED BY THE INSURANCE ADJUSTER THAT THE SUBFRAME WAS BENT AND THE CHASSIS WAS FRACTURED DUE TO THE CRASH. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE WAS NOT DIAGNOSED. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11142200October 23, 2018
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING 25 MPH, THE CONTACT SMELLED A BURNING ODOR AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA ACTION NUMBER: DP18003 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO NEMET KIA (153-03 HILLSIDE AVE, JAMAICA, NY 11432, 718-523-1145) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY WOULD CALL THE CONTACT BACK. THE FAILURE MILEAGE WAS APPROXIMATELY 64,000. *DT*JB *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11141727October 22, 2018
EXTERIOR LIGHTING
AFTER RUNNING VEHICLE THE DRIVER'S SIDE REAR RUNNING LIGHT GOES OUT. THE TAIL LIGHT ASSEMBLY WAS CHECKED AND FULLY FUNCTIONAL, TURN INDICATOR WORKS, BRAKE LIGHT WORKS, HAZARD LIGHT FLASHES. THIS IS THE FACTORY LED VERSION OF THE TAIL LIGHT ASSEMBLY. THIS HAPPENED 6 MONTHS AGO. THEN I FLIPPED THE FUSE AND IT CAME BACK ON. NOW IT HAS GONE OFF AGAIN AND THE FUSE FLIP IS NOT REMEDYING THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141839October 22, 2018
ENGINE
DAUGHTER DRIVING IN LOCAL TRAFFIC 30 MPH. BLUE SMOKE AND ENGINE NOISE THEN TOTAL LOSS OF POWER. TOWED TO MECHANIC AND SAID THERE IS A HOLE IN THE ENGINE AND METAL SHARDS THAT CAME OUT THE HOLE. ALL OIL SPILLED OUT. TAKING TO KIA DEALER FOR REVIEW. ENGINE IS LOST. 67,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140629October 16, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHEN HEADLAMPS ARE IN AUTOMATIC MODE, THEY WILL SOMETIMES FLICKER ON/OFF, OR TURN OFF COMPLETELY UNTIL HEADLAMP CONTROLS ARE MANIPULATED (BY TURNING HEADLAMP POWER SWITCH DIAL BACK AND FORTH OR BY PULLING/PUSHING LOW/HIGH BEAM CONTROL). THIS IS EXACERBATED BY DRIVING ON AN UNSTABLE ROAD (I.E. A ROAD WITH POTHOLES OR BUMPS), WHEN ACTUATING SIGNAL LIGHT CONTROLS, AND WHEN STOPPING. THIS HAPPENS MOSTLY WHEN THE VEHICLE IS GOING AT SPEEDS OVER 40 MPH, BUT HAS HAPPENED IN CITY STREETS AT VELOCITIES AS LOW AS 5 MPH. THIS HAS HAPPENED SEVERAL TIMES OVER THE COURSE OF THE LAST MONTHS, BEGINNING AROUND AUGUST 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140337October 15, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT SMELLED EXHAUST FUMES AND BURNING WIRES INSIDE THE VEHICLE. THE INSTRUMENT PANEL LIGHTING WAS ALSO FLICKERING. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 69,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11140471October 15, 2018
UNKNOWN OR OTHER
ON 4 OCTOBER 2018 ABOUT 1/4 MILE (ON FREESTONE COUNTY ROAD) FROM OUR HOME THE CHECK ENGINE LIGHT APPEARED, THE VEHICLE LOST FORWARD MOTION AND DIED. IMMEDIATELY THICK BLACK VOLUMINOUS SMOKE EMITTED FROM PASSENGER SIDE UNDER HOOD AND WITHIN SECONDS FLAMES DISCHARGED. MY WIFE, MYSELF AND OUR DOG EXTRICATED OURSELVES IMMEDIATELY AND STARTED WALKING TO NEIGHBORS HOUSE FOR FIRE EXTINGUISHER TO MITIGATE DAMAGE. WITHIN APPROXIMATELY ONE MINUTE THE FIRST OF SEVERAL EXPLOSIONS BEGAN AND ERUPTION OF ENGULFING FIRE BEGAN TO CONSUME THE VEHICLE. WE HAD STOPPED ON THE SIDE OF THE ROAD AND THE GRASS CAUGHT FIRE. 911 WAS CALLED AND WHEN THE MEMBERS OF TWO LOCAL VOLUNTEER FIRE DEPARTMENTS ARRIVED THE CAR WAS TOTALLY EVOLVED IN FLAMES. A LIQUID (PROBABLY WATER) WAS USED TO EXTINGUISH THE FIRE. CONTACTED FARMERS INSURANCE COMPANY. NO POLICE REPORT REQUIRED RE: NO COLLISION. WE WERE DILIGENT IN HAVING ROUTINE MAINTENANCE PERFORMED ACCORDING TO SCHEDULE AND ATTENTION TO VEHICLE RECALLS. TIRES WERE REPLACED WHEN WORN AND RXP GAS ADDITIVE USED. INSURANCE ADJUSTOR STATED VEHICLE WAS SO BADLY BURNED IT WAS IMPOSSIBLE TO DETERMINE CAUSE OF FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11140498October 15, 2018
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
4 TIMES WILE DRIVING THE ENGINE STARTED TO SMOKE SO BAD THE CARS BEHIND HAD TO STOP. THE VERY FIRST TIME WAS 6 WEEKS AFTER WE BOUGHT THE CAR. TOOK IT TO THE KIA DEALER THEY RECREATED THE ISSUE AND SAID THAT THE PROBLEM WAS A FLAW IN THE ENGINE HEAD. KIA SAID I HAD TO WAIT TILL THEY MAKE A RECALL. 3 MONTHS AFTER THAT ISSUE IT HAPPENED AGAIN, WE WERE SITTING IN AN INTERSECTION WHEN A TRUCK WAS GOING TO HIT US. I FLORED THE GAS AND A BUNCH A SMOKE CAME OUT IT BOGED BUT WE GOT OUT OF THE WAY IN TIME. KIA TOOK THE VAULVE COVER OFF AND IT LOOKED LIKE TAR. HOW CAN THAT BE POSIBLE WHEN IT WAS NOT EVEN DRIVEN THE FIRST 3,000 MILES FOR THE OIL CHANGE??? WE ARE PAYING FOR A CAR THAT HAS BEEN SITTING IN MY DRIVE WAY FOR OVER A YEAR NOW. TO SCARED TO DRIVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140125October 13, 2018
ENGINE
SO AT 106000 MILES ENGINE BLOW UP. COME TO FIND OUT THIS ENGINE IS THE SAME ENGINE BEING RECALLED ON OTHER KIA MODELS FOR SAME THING. KIA WOULD NOT HELP ME WITH THE REPAIR. THIS ENGINE NEEDS TO BE RECALLED ALSO. IT BLOWS BECAUSE THE HOLD FOR THE PISTONS WHERE CUT WRONG. I WAS TOLD THIS BY THE KIA DEALER THAT FIXED MY CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139460October 10, 2018
EXTERIOR LIGHTING
HEADLIGHTS GO OUT OR FLICKER WHENEVER I USE TURN SIGNAL WHEN I'M STOPPED AND PUT TURN SIGNAL ON OR WHEN I'M DRIVING AND PUT THE TURN SIGNAL ON. I'VE ONLY NOTICED THIS WHEN DRIVING ON LOCAL ROADS, FREEWAYS IN MY AREA ARE WELL LIT SO I HAVE NO IDEA IF THIS HAPPENS ON THE FREEWAY WHEN CHANGING LANES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139006October 8, 2018
EXTERIOR LIGHTING
WHEN THE MULTI-FUNCTION SWITCH CONTROLLING THE HEADLAMPS IS IN AUTOMATIC MODE, THE HEADLAMPS WILL SWITCH OFF UNEXPECTEDLY. THIS SOMETIMES HAPPEN WHEN TURNING ON A BLINKER WHILE TURNING, BUT SOMETIMES JUST DRIVING DOWN THE ROAD. THIS IS EXTREMELY DANGEROUS, I HAVE BEEN DRIVING AT NIGHT OR IN THE EARLY MORNING HOURS ON MULTIPLE OCCASIONS, AND THE LIGHTS GO OFF LEAVING ME DRIVING BLIND FOR SEVERAL MOMENTS ON THE ROAD. THE LIST OF BAD THINGS THE COULD HAPPEN IS ENDLESS: HIT A PEDESTRIAN OR CYCLIST ON THE SIDE OF THE ROAD; HAVE SOMEONE PULL OUT NOT SEEING ME COMING, VEER OR BRAKE UNEXPECTEDLY DUE THE SHOCK OF THE LIGHTS GOING OFF, YOU NAME IT. KIA APPEARS TO HAVE ISSUES A SERVICE BULLETIN ON THE TOPIC CONCERNING DEFECTIVE LIGHTING CONNECTIONS, BUT, THE DEALERSHIP I CALLED SEEMED UNAWARE OF IT. MULTIPLE POSTS ON LINE SHOW THE SAME OR SIMILAR ISSUES WITH THE VEHICLE AND SEVERAL STATE KIA WILL NOT ISSUE A RECALL AND WILL ONLY PAY FOR A BULLETIN ITEM IF THE VEHICLE IS STILL IN WARRANTY, WHICH MINE IS NOT. THIS IS A HIGHLY UNSAFE SITUATION AND SHOULD BE SUBJECT TO A RECALL TO BE PAID BY THE MANUFACTURER. THIS ONLINE ARTICLE DETAILS THE ISSUE: HTTPS://WWW.CARS.COM/ARTICLES/2014-2015-KIA-SOUL-HEADLIGHT-ISSUE-1420683403693/ KIA NEEDS TO ISSUE A RECALL BEFORE SOMEONE GETS KILLED, IF THEY HAVEN'T ALREADY. PLEASE ADVISE. THANKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11138766October 6, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHTS KEEP RANDOMLY FLICKERING OFF AND ON WHILE DRIVING. STARTED OUT JUST WHEN I HAD MY LIGHTS ON AUTO AND HAD THE TURN SIGNALS ON. LAST NIGHT THEY WENT OUT ON THEIR OWN WHILE I WAS DRIVING DOWN A DARK ROAD FOR SEVERAL SECONDS. THIS IS VERY DANGEROUS AND SEEMS TO BE A COMMON PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132344September 30, 2018
ELECTRICAL SYSTEM
DASH LIGHTS FLICKER ON AND OFF. HEADLIGHTS FLICKER AND SHUT OFF. HAS HAPPENED WHILE DRIVING AT NIGHT WITH KIDS HAD TO STOP MIDDLE OF ROAD. WEIRD NOISE (ELECTRIC BUZZ) SOUNDS LIKE IN SPEAKERS. WHILE DRIVING BACKROADS. HAS HAPPENED NUMEROUS TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132375September 30, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHTS FLICKER ON AND OFF WHEN I FIRST TURN ON THE HEADLIGHTS. THERE IS NO RHYME OR REASON TO WHEN IT HAPPENS. IT IS USUALLY FAST ON/OFF FLICKERING. THIS IS VERY DANGEROUS AND HAPPENS WITHOUT WARNING. MOST TIMES THE CAR IS IN PARK BUT I AM CONCERNED THAT THIS WILL BECOME WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131980September 27, 2018
EXTERIOR LIGHTING
HEAD LIGHT BULBS ON BOTH SIDE KEEP BURNING OUT OR WILL GO OUT WHEN DRIVING DOWN THE ROAD AT NIGHT. PIG TAIL TO THE LIGHTS HAD TO BE REPLACED IN ORDER TO FIX THE ISSUE. WAS NOT COVERED UNDER WARRANTY AND COST ME TO HAVE IT FIXED WHEN IT IS APPARENTLY A RE-OCCURRING PROBLEM. THIS OCCURS DURING STATIONARY MODES AND TRAVELING MODE. ON BACK ROADS WITH NO LIGHTING THIS IS VERY DANGEROUS AND COULD CAUSE AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130311September 20, 2018
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT HEARD AN ABNORMAL KNOCKING NOISE COMING FROM THE ENGINE COMPARTMENT. IN ADDITION, THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS NO OIL IN THE VEHICLE. THE CONTACT WAS CONCERNED THAT THERE WAS NO WARNING INDICATOR TO ALERT THEM OF THE OIL LEVEL. THE VEHICLE WAS ALSO TOWED TO CRAIN KIA OF BENTONVILLE (2901 MOBERLY LN, BENTONVILLE, AR) WHERE THE FAILURE WAS CONFIRMED. THE DEALER RECOMMENDED THAT THE ENGINE BE REPLACED. THE OIL ALERT FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128515September 10, 2018
ENGINE
MY 2014 KIA SOUL COULD HAVE KILLED MY KIDS WHEN IT BLEW A ROD AT 120,000 MILES. MY 18 YEAR OLD SON WAS DRIVING (MY 21 YEAR OLD DAUGHTER WAS A PASSENGER) MY CAR IN A BUSY 4 LANE TRAFFIC IN UTAH WHEN THE CAR LOST ALL POWER! I AM JUST GRATEFUL THAT MY CHILDREN DID NOT DIE. I BOUGHT THIS CAR BECAUSE KIA'S ARE SUPPOSED TO RUN FOREVER. I DID REGULAR MAINTENANCE ON MY CAR AND NOW I AM LOOKING AT $5,000 TO REPAIR MY CAR! I CALLED KIA HEADQUARTERS AND THE ONLY THING I GOT WAS TREATED BADLY! HOW COULD THIS BE MY FAULT? AN INTERESTING THING IS THAT A CO-WORKER OF MINE HAD A 2014 KIA THAT DID THE EXACT SAME THING AT 110,00 MILES! SHE ALSO HAD TO PAY THE MONEY AND KIA TREATED HER BADLY AS WELL. I NEED HELP TO PAY FOR THE REPAIRS FROM KIA IT IS THEIR FAULT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128210September 8, 2018
EXTERIOR LIGHTING
WHEN DRIVING THE HEADLIGHTS WILL FLICKER AND GO OFF DOME TIMES THEY COME BACK ON AND SOME TIMES THEY STAY OFF ALSO HAVE HAD THE DASH LIGHTS GO OFF WITH IT IT HAS HAPPENED ON SIDE STREETS AND ON THE HIGHWAY IT HAS HAPPEN STOPED AT A STOP SIGN I HAVE HAD IT TO THE KIA DEALER BUT THEY CAN'T FIND A THING WRONG WITH IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124244September 4, 2018
AIR BAGS, ENGINE, STEERING
RECALL 17V608 DID NOT FIX PRIOR RECALL 14V332 AND 15V736 PROBLEMS, CAUSED FAILURE OF STEERING, AIRBAGS, AND ENGINE. ACCIDENT ENSUED. VEHICLE WAS DRIVEN ON CITY STREET AT SPEED UNDER 40 MPH. DRIVER WENT TO CHANGE LANES AND STEERING WOULD NOT WORK. REAR-ENDED VEHICLE IN FRONT. AIR BAG DID NOT GO OFF, CHANGE LANE INDICATOR WAS NOTED ON AT SCENE. DRIVER STATES VEHICLE WOULD NOT MOVE INTO LANE TO THE RIGHT AND, THEREFORE, REAR-ENDED VEHICLE. SEVERE DAMAGE TO FRONT END OF KIA SOUL NOTED. KIA WAS CONTACTED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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