Kia Soul Complaints (2015)

908 consumer complaints on file.

#11251966August 28, 2019
ENGINE
I BOUGHT MY 2015 KIA SOUL + BRAND NEW. I DID ALL MY OWN SERVICE WORK AND KEPT UP WITH MAINTENANCE AS REQUIRED. AT AROUND 100K THE MOTOR STARTED USING ABOUT 1 QUART OF OIL EVERY 1,000 MILES. AT 122K, WHILE DRIVING AT 40MPH ON A HIGHWAY THE ENGINE BECAME VERY LOUD AND AND AS I DECELERATED, THE OIL LIGHT FLICKERED ON. I SHUT IT OFF AND CALLED A TOW TRUCK. THE OIL LEVEL WAS LESS THAN A QUART LOW AT THAT POINT. WE CHECKED CODES AND THEY WERE CAM AND CRANK SENSORS OUT OF ALIGNMENT. WE PULLED THE VALVE COVER AND FOUND A VERY LOOSE CHAIN. TO BE SAFE WE ALSO PULLED THE HEAD. NUMBER 3 CYLINDER PISTON WAS LOOSE. THE ROD BEARING WAS DESTROYED (MELTED RIGHT TO THE CRANK), ALL OTHER BEARING LOOKED VERY GOOD, WITH LITTLE WEAR. CALLED KIA AND WAS TOLD IT WAS OUT OF WARRANTY. SPENT OVER $3,000 FOR A NEW SHORT BLOCK WITH NO HELP FROM KIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246650August 27, 2019
ENGINE
2015 KIA SOUL 2.0 L ENGINE. ENGINE FAILURE AT 83,000 MILES. DRIVING HOME FROM WORK THE ENGINE STARTED TICKING, WITHIN 1 MILE IT STARTED KNOCKING. I WENT TO PULL OVER IN A SAFE SPOT OFF OF THE ROAD. BEFORE I COULD PULL OFF THE ROAD THE ENGINE STALLED. I PUT THE VEHICLE IN NEUTRAL AND COASTED OFF OF THE ROAD. IT WOULD NOT RESTART AS THE ENGINE WAS SEIZED. THE VEHICLE WAS TOWED TO A KIA DEALERSHIP IN LONGVIEW TEXAS - PELTIER KIA. THE VEHICLE HAS BEEN WELL MAINTAINED WITH ALL SERVICE AND OIL CHANGES PERFORMED AT MANUFACTURER SPECIFIED INTERVALS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11251884August 27, 2019
ENGINE
PURCHASED USED WITH APPROX 30K MI FROM KIA DEALER. HAD OIL CHANGED APPROX EVERY 4K MI. HAD OIL CHANGED AT 131,157 MI ON 5/9/2019. ON 6/28/2019, WAS DRIVING ON INTERSTATE AND ENGINE STARTED MAKING TERRIBLE NOISE WITH SEVERE SYNCOPATED VIBRATIONS AND SAW SOME SMOKE/STEAM COMING FROM RIGHT (PASSENGER) SIDE OF HOOD/ENGINE. PULLED OVER AT IMMEDIATELY AVAILABLE OFF RAMP. MILEAGE WAS 135,191. MECHANIC SAID ENGINE NEEDED TO BE REPLACED AND PROBLEM WAS LIKELY CAUSED BY SOME ASPECT OF THE VARIABLE VALVE TIMING NOT ACTUATING IN ORDER TO PROPERLY TENSION THE TIMING CHAIN. TOWED VEHICLE TO KIA DEALERSHIP AND THEY CONFIRMED ENGINE NEEDED TO BE REPLACED. WE DROVE THE CAR REGULARLY FOR 100,000 MI WITH NO MECHANICAL PROBLEMS AT ALL, MAINTAINED IT FAITHFULLY, AND IT FAILED INSTANTANEOUSLY. THAT INDICATES A DESIGN FLAW. IF I HAD BEEN TRAVELING IN TRAFFIC, THE SUDDEN LOSS OF POWER COULD HAVE BEEN INJURIOUS OR FATAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246212August 24, 2019
EXTERIOR LIGHTING
THE HEADLIGHTS FLICKERED ON AND OFF REPEATEDLY AND THEN REMAINED OFF. THIS HAPPENED SEVERAL TIMES, INITIALLY WHILE THE VEHICLE WAS MOVING AND THEN PARKED. THIS OCCURRED IN AN APARTMENT PARKING LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245678August 22, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT'S SON STATED THAT THE ENGINE MADE AN ABNORMAL KNOCKING AND CLUNKING NOISE, WHICH WAS A DISTRACTION. THE VEHICLE WAS TAKEN TO SONS KIA (100 SONS DR, MCDONOUGH, GA 30253, (678) 619-1393) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245864August 22, 2019
TIRES, TIRES:TREAD/BELT
TL* THE CONTACT LEASED A 2016 KIA SOUL EQUIPPED WITH NEXEN TIRES, TIRE LINE: CP671, TIRE SIZE: 205-60-R16(NA), DOT NUMBER:021320S2WR2. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE PASSENGER SIDE FRONT TIRE EXPERIENCED A BLOWOUT. THE CONTACT TEMPORARILY LOST CONTROL OF THE VEHICLE AND STRUCK THE CURB THREE TIMES BEFORE THE VEHICLE CAME TO A HALT. THERE WAS NO INJURIES SUSTAINED. THE SPARE TIRE WAS PLACED ON THE VEHICLE AND THE VEHICLE WAS TAKEN TO MICHEL TIRE PLUS (750 NW WASHINGTON BLVD, HAMILTON, OH 45013, (513) 454-6724) TO HAVE A NEW TIRE REPLACED. THE CONTACT WAS INFORMED THAT THE STEEL BELTS ON ALL THE REMAINING TIRES WERE SEPARATED AND ALL THE TIRES NEEDED TO BE REPLACED. THE CONTACT STATED THAT TWO TIRES WERE REPLACED. JEFF WYLER FAIRFIELD-CADILLAC KIA NISSAN (5815 DIXIE HWY, FAIRFIELD, OH 45014, (513) 682-2500) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER KIA WAS CONTACTED AND INFORMED OF THE FAILURE AS WELL AS A COMPLAINT WAS FILED ON KIA'S WEBSITE. THE APPROXIMATE FAILURE MILEAGE WAS 22,337.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11244378August 16, 2019
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE VEHICLE WOULD RANDOMLY STALL HOWEVER, MOMENTS LATER THE VEHICLE WOULD RESTART. THE CONTACT ALSO, STATED THAT THE VEHICLE HAS FAILED TO START ON SEVERAL OCCASIONS. IN ADDITION, AN ELECTRICAL BURNING ODOR WAS PRESENT INSIDE THE CABIN AS WELL AS A HUMMING AND A CLICKING SOUND WAS AUDIBLE COMING FROM THE DASHBOARD. NO WARNING LIGHTS WERE ILLUMINATED. THE BATTERY WAS REPLACED BUT THE FAILURES CONTINUED TO OCCUR. THE VEHICLE WAS TOWED TO THE LOCAL DEALER SUN TRIP KIA (6263 SOUTH LUMBER BLVD, ST. LOUIS, MO.) BUT THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11244408August 16, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE ENGINE WAS FAULTY. WHILE DRIVING, THE VEHICLE DECELERATED AND LOST POWER. THE CONTACT PULLED THE VEHICLE OVER ONTO THE ROAD SHOULDER AND COULD NOT RESTART THE ENGINE. IN ADDITION, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT A NEW ENGINE NEEDED TO BE INSTALLED. A NEW ENGINE AND CATALYTIC CONVERTER WERE INSTALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 122,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243904August 14, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE, DRIVING UP HILL AT 65 - 70 MPH, THE VEHICLE OVERHEATED AND SMOKE EMERGED FROM THE HOOD. THE CHECK ENGINE WARNING INDICATOR LIGHT WAS FLICKERING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THERE WAS DEBRIS IN THE ENGINE. THE VEHICLE WAS THEN TOWED TO GARDEN GROVE KIA (13731 HARBOR BLVD, GARDEN GROVE, CA 92843) WHERE IT WAS DIAGNOSED THAT THERE WAS A HOLE IN THE SIDE OF THE ENGINE BLOCK BUT, WAS NOT REPAIRED. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS CONTACTED WHO STATED THAT THE VEHICLE WAS NOT COVERED UNDER THE WARRANTY NOR THE RECALL NOTICE RECEIVED. THE FAILURE MILEAGE WAS 118,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11243222August 12, 2019
ENGINE
2015 KIA SOUL WITH 2.0 NU MOTOR. GOT A CALL BACK FROM DEALERSHIP AND 1 1/4 QUART IS NORMAL CONSUMPTION ACCORDING TO KIA. FILED A COMPLAINT WITH BBB AND THE REPLY WAS THE TYPICAL FROM WHAT I HAVE SEEN. THEY WILL BE HAPPY TO TALK TOO ME. IT'S THE TYPICAL RUNAROUND AND I FEEL THEY ARE WAITING FOR NHTSA TO GIVE FINDINGS OF INVESTIGATION BEFORE THEY DO ANYTHING. FAST FORWARD. MY WIFE AND I PURCHASED A 2019 KIA OPTIMA EX. ONLY WITH THE HELP OF THIS WEBSITE FINE OUT THERE IS NOW AN INVESTIGATION INTO THE AIRBAGS WHICH WAS INTIMIDATED BEFORE THE PURCHASE OF THE VEHICLE. THE DEALERSHIP SHOULD LET THE OWNER KNOW OF THE INVESTIGATION AND LET THE CONSUMER DECIDE AFTER THAT. AT THIS POINT I WILL NEVER PURCHASE ANOTHER VEHICLE FROM KIA. THEY HAVE DECEPTIVE BUSINESS PRACTICES AND WARRANTY. THIS INCIDENT HAPPENED IN LATE JULY OR FIRST PART OF AUGUST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242806August 9, 2019
ENGINE
I HAVE ALWAYS TAKEN EXCELLENT SERVICE CARE OF MY KIA SOUL, NOW IT HAS ABOUT 72K MILES ON IT. I WAS DRIVING AND HEARD SOME KNOCKING NOISES, A WHOOSHING SOUND, AND THE ENGINE WARNING LIGHT CAME ON. I PULLED OVER AND CHECKED THE OIL, AND IT WAS ABOUT 2.5 QUARTS LOW WITH NO APPARENT LEAKS. I HAD THE CAR TOWED TO OUR INDEPENDENT MECHANIC. HE INSPECTED THE CAR FOR REPAIR NEEDS AND SERVICE ESTIMATE. FOUND THE VEHICLE HAD DROPPED A VALVE, HAD A BROKEN PISTON, AND A ROD BEARING WAS SPRUNG ON THE CRANKSHAFT. HE IS GOING TO TRY TO REPAIR, BUT STATED IF HE COULDN'T REPAIR THEN WE WOULD NEED A NEW ENGINE. HE STATED HE HAD CHECKED WITH KIA, AND THEY WERE NO LONGER MAKING ENGINES FOR THIS PARTICULAR YEAR/MODEL, SO WE'D HAVE TO FIND A USED MOTOR. OF COURSE, I'M UPSET BECAUSE THERE DOES NOT SEEM TO BE ANY CAUSE AS TO THIS FAILURE. I DID SOME ONLINE SEARCHING AND FOUND RECALL SC176 WHICH STATED THAT THE ENGINES INVOLVED WITH THIS RECALL MAY EXPERIENCE INTERNAL DAMAGE TO THE PISTONS AND CONNECTING RODS DUE TO A CONCERN WITH EXHAUST TEMPERATURES. IF SO, THAT WOULD EXPLAIN THE OIL LOSS/BURN. HOWEVER, MY CAR VIN IS NOT BEING INCLUDED IN THIS RECALL. AGAIN, I'M VERY UNHAPPY BECAUSE, UNTIL THIS HAPPENED, I'VE NOT HAD ANY PROBLEMS WITH THE CAR. IF I HAD DRIVEN THE CAR ANY MORE, IT COULD HAVE CAUGHT ON FIRE OR STALLED OUT, OR BOTH, AND I COULD HAVE BEEN IN AN ACCIDENT. WOULD SOMEONE PLEASE LOOK IN TO THIS? I THINK THE RECALL SC176 NEEDS TO BE EXPANDED TO INCLUDE 2015 KIA SOUL + WITH THIS ENGINE. THANKS IN ADVANCE FOR GETTING BACK IN TOUCH WITH ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241504August 8, 2019
ENGINE
2015 KIA SOUL. CONSUMER WRITES IN REGARDS TO ISSUE WITHIN THE ENGINE COMPARTMENT WHICH RESULTED IN A VEHICLE FIRE. *LD THE CONSUMER STATED THE VEHICLE SAT UNTOUCHED, ON THE DEALERSHIPS PARKING LOT, AWAITING ENGINE REPLACEMENT FOR 2 DAYS WHEN IT SUDDENLY ERUPTED IN FLAMES. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242004August 6, 2019
ENGINE
WENT TO KIA DEALERSHIP FOR OIL CONSUMPTION TEST ON 2015 KIA SOUL. VEHICLE HAS USED 1 1/4 OF OIL IN ABOUT 3500 MILES. FIRST TIME THE KIA TECH SAID TO CHECK PCV VALVE WHICH WAS FINE. AT THIRD TIME WITH 3/4 CONSUMPTION KIA DIDN'T SAY TO CHECK ANYTHING ELSE. ASKED WHAT WAS GOING TO BE DONE BECAUSE THE MOTOR WILL NOT FIX ITSELF ON 8/1/19. AS OF TODAY CALLED THE DEALERSHIP AND NO ANSWER, KIA IS NOT HONORING THERE ALLEGED 10 YEAR 100,000 WARRANTY. I FEEL THEY HAVE TOLD THERE DEALERSHIPS NOT TO DO ANY MOTOR WARRANTY WORK UNTIL INVESTIGATION IS DONE LEAVING CONSUMER IN LIMBO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240622July 30, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL PLUS. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE EXPERIENCED LOSS OF POWER JERKING AS WELL AS SMOKE COMING FROM THE ENGINE WITH THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE CONTACT IMMINENTLY VEERED TO THE SHOULDER OF THE ROAD TURN THE VEHICLE OFF AND OPEN THE HOOD NO FLAMES. THE CONTACT MENTIONED THAT THE TEMPERATURE GAUGE DID NOT INCREASE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE WITH THE PISTON CONNECTING ROD FAILED AND DISTORTED THE STARTER AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT NEEDED TO TAKE THE VEHICLE TO A KIA DEALER FOR A DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS 84,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11240280July 29, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. AFTER THE VEHICLE HAD BEEN PARKED FOR AN HOUR, THE CONTACT NOTICED A LARGE OIL LEAK UNDERNEATH THE VEHICLE AND IT WAS INOPERABLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS THEN TOWED TO AN UNKNOWN KIA DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,078.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240244July 29, 2019
ENGINE
KIA NOT HONORING ALL THE RECALL FOR 2015 SOUL- KIA SERVICE DEPARTMENT STATED MY CATALYTIC CONVERTER NEEDED WORK LAST YEAR. WHEN I TOOK MY CAR TO THE SAME SERVICE DEPARTMENT THAT HAS WORKED ON MY CAR FOR YEARS FOR THE RECALL (UPLOADING MY RECEIPT), MY CAR WOULD ONLY GO UP ABOUT 1 TO 2 MPH, AND NOW THEY ARE STATING NOTHING'S WRONG WITH THE CATALYTIC CONVERTER. MY VEHICLE TOWED TO A SECOND KIA SERVICE DEPARTMENT, AND THEY NEVER CHECKED THE CATALYTIC CONVERTER SAYING IT'S THE FUEL INJECTION, NOT THE CATALYTIC CONVERTER. ALSO, THEY GAVE AN ESTIMATED 600 TO 900 DOLLARS TO FIX IT. I HAD THE CATALYTIC CONVERTER PULLED BY A LICENSED MECHANIC SHOP, AND THAT STATED IT IS THE CATALYTIC CONVERTER AND THE PART ALONE IS 1100 DOLLARS. I'M UPLOADING A PICTURE OF THE CATALYTIC CONVERTER PULLED OFF MY CAR IT HAS GRAY LOOKING DUST AND IS CLOGGED. I NEED MY CAR; DO I PAY FOR THIS SHOP AND FIGHT FOR MY MONEY BACK? I STILL OWE 15,000 DOLLARS ON THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234240July 23, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT TOOK THE VEHICLE TO JENKINS KIA OF OCALA (2305 SW COLLEGE ROAD, OCALA, FL 33471) TO BE DIAGNOSED BECAUSE IT WAS CONSUMING AN EXCESSIVE AMOUNT OF OIL AND MADE A KNOCKING SOUND. THE DEALER WAS UNABLE TO FIND ANY FAILURES. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND HAD BEEN THERE EVER SINCE JULY 13, 2019 TO HAVE THE ENGINE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233797July 22, 2019
EXTERIOR LIGHTING
THE HOUSING UNIT FOR THE LEFT HEADLIGHT MELTED CAUSING THE HEADLIGHT NOT TO FUNCTION. THE LIGHT IS NOT BURNT OUT. THE LIGHT IN THE HOUSING IS THE ORIGINAL FACTORY LIGHT. THE KIA DEALERSHIP WILL NOT RECOGNIZE THIS AS EQUIPMENT MALFUNCTION. TH DEALERSHIP STATED THERE HAS ONLY BEEN A RECALL ON THE SORENTO MODEL FOR THAT PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233877July 22, 2019
AIR BAGS
TL* THE CONTACT OWNED A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT ABOUT 65 MPH, THE VEHICLE CRASHED INTO THE REAR PASSENGER'S BUMPER OF THE VEHICLE IN FRONT WHICH STOPPED ABRUPTLY. NONE OF THE AIR BAGS DEPLOYED. THERE WAS NO WARNING. THE CONTACT SUSTAINED INJURY FROM THE SEAT BELT STRAP ON THE LEFT SHOULDER. THE CONTACT WENT TO AN URGENT CARE THE NEXT DAY. THERE WAS NO POLICE REPORT. THE CONTACT STATED THAT ONE PASSENGER IN THE OTHER VEHICLE SUFFERED A WHIPLASH. THERE WAS NO FURTHER DETAIL ON THE INDIVIDUAL. THE VEHICLE WAS TOTALED AND WAS TOWED TO A BODY SHOP. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS CALLED BUT THE CONTACT WAS NOT CALLED BACK. THE FAILURE MILEAGE WAS APPROXIMATELY 97,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11233085July 18, 2019
SEAT BELTS
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE PASSENGER SIDE SEAT BELT SEIZED AND WAS INOPERABLE. LEITH AUTO PARK KIA (LOCATED AT 5330 ROLESVILLE RD, WENDELL, NC 27591, (919) 200-0560) WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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