Kia Soul Complaints (2015)

908 consumer complaints on file.

#11268672October 15, 2019
ENGINE
2015 KIA SOUL BURNING OIL, NO OIL LIGHT COMES ON, VEHICLE HAS SHUT ENGINE OFF 2 DIFFERENT TIMES WHILE I WAS DRIVING IT. I TOOK TO DEALERSHIP THEY SAID THEY WERE HAVING TROUBLE WITH THE PISTON RINGS FAILING AND OIL BURNING. DID OIL CONSUMPTION TEST AFTER DRIVING FOR 900 MILES THE THE DIP STICK DID NOT REGISTER ANY OIL ON IT. I BOUGHT THIS AS A PRE OWNED CERTIFIED VEHICLE WITH ABOUT 600 MILES ON IT WHEN I PURCHASED IT . THE WARRANTY COMPANY THAT WARRANTS KIA PRE OWNED VEHICLES IS REFUSING TO COVER THE THE CLAIM. THE OIL BURNING PROBLEM STARTED AROUND 56,000 MILES. THE CAR STOPPED RUNNING WHILE I WAS DRIVING ON TWO DIFFERENT OCCASIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268252October 14, 2019
EXTERIOR LIGHTING
WHILE DRIVING, HEADLIGHTS WILL INTERMITTENTLY GO OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268146October 13, 2019
ENGINE
NO WARNING. NO CHECK ENGINE LIGHT. VEHICLE LOST POWER. DEALER REPORTED PLUGGED EXHAUST. OCCURED WHILE DRIVING FROM HOME TO GET ON HIGHWAY. I AM THE ORIGINAL CAR OWNER. UNSUPPORTED IN EFFORTS TO GET WARRANTIED. THE 1.6 VS 2.0 LITER WAS RECALLED. CLEARLY A ISSUE....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267949October 11, 2019
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING 25 MPH, THE CONTACT NOTICED THAT THE FRONT DRIVER'S SIDE HEADLIGHT WAS NOT ILLUMINATING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ALL STAR KIA EAST (LOCATED AT 27700 JUBAN RD, BLDG. 2, DENHAM SPRINGS, LA 70726, (225) 490-7679) WHERE IT WAS DIAGNOSED THAT THE HOUSING UNIT OF THE HEADLIGHT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000. *LN CONSUMER STATED THE ATTACHED PICTURE IS THE DRIVER'S SIDE HEADLIGHT HOUSING UNIT. THIS IS A ORIGINAL MANUFACTURER 'S PART. THE PICTURE SHOWS WHERE IT HA MELTED, NEVER HAD ANY PART OF THE HEADLIGHT BEEN CHANGED ALL PARTS ARE ORIGINAL MANUFACTURER PARTS.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267718October 10, 2019
ENGINE
WITH APPROXIMATELY 78,200 MILES ON THE ENGINE I WAS OUT AND ABOUT RUNNING NORMAL ERRANDS WHEN IT COMPLETELY STALLED OUT ON ME. DIDN'T TAKE A JUMP SO HAD IT TOWED TO MY MECHANIC. FOLLOWING MORNING IT'S STARTED ON ITS OWN BUT THE DAMAGE COULD BE HEARD. NO PREVIOUS NOISES COMING FROM THE ENGINE, OIL CHANGES UP TO DATE AND RELATIVELY ON TIME. OUT OF WARRANTY (2ND OWNER); EXCLUDED FROM RECALL EVEN THOUGH PROBLEM IS THE EXACT SAME AS WHAT WAS LISTED. KIA ONLY OFFERED $1000 OFF REPAIRS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258402September 26, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DRIVER SIDE HEADLIGHT CUTS OUT INTERMITTENTLY WHILE IN USE. UPON INSPECTION THE CONNECTION TO THE BULB SOCKET WAS FOUND MELTED AND BLACK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257805September 24, 2019
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING 65 MPH, THE VEHICLE DECELERATED AND STARTED TO SHAKE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. ALSO, WHILE DRIVING UP A HILL, THE VEHICLE DECELERATED AND HESITATED TO MOVE. THE FOLLOWING DAY, THE VEHICLE WAS TOWED TO MASTRIA KIA (1555 NEW STATE HWY, RAYNHAM, MA 02767, (508) 802-6800) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 109,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257319September 23, 2019
ENGINE
TL* THE CONTACT'S DAUGHTER OWNS A 2015 KIA SOUL. WHILE DRIVING 70 MPH, THERE WAS AN ABNORMAL KNOCKING SOUND COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT ALSO NOTICED SMOKE UNDER THE HOOD OF THE VEHICLE. THE VEHICLE WAS SAFELY GUIDED OFF THE ROADWAY. THE CONTACT INSPECTED THE VEHICLE AND NOTICED SEVERAL OIL LEAKS UNDERNEATH THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CONNECTING ROD FRACTURED AND PUNCTURED THE ENGINE BLOCK. THE VEHICLE WAS NOT REPAIRED. A LOCAL DEALER WAS NOT NOTIFIED OF THE FAILURE. AN ATTEMPT WAS MADE TO CONTACT THE MANUFACTURER, BUT THE CONTACT WAS UNSUCCESSFUL. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257355September 23, 2019
STEERING
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHEN THE VEHICLE WAS STOPPED WHILE THE ENGINE WAS RUNNING, THE CONTACT HEARD A SQUEAKING NOISE COMING FROM THE STEERING COLUMN. THE CONTACT CALLED SEELYE KIA OF BATTLE CREEK (LOCATED AT 791 W DICKMAN RD, BATTLE CREEK, MI 49037, 269-441-8800, BUT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT STATED THAT THE SQUEAKING NOISE CONTINUED WHEN THE STEERING WHEEL WAS TURNED. THE CONTACT STATED THAT THE STEERING COLUMN RECENTLY MADE A POPPING SOUND. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN WAS FAULTY, BUT COULD NOT DETERMINE THE CAUSE. THE VEHICLE WAS THEN TAKEN TO KIA OF JACKSON (LOCATED AT 3500 PAGE AVE, JACKSON, MI 49203, 571-764-4500) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR THAT WAS ATTACHED TO THE RACK AND PINION NEEDED TO BE REPLACED. THE DEALER STATED THAT THEY WOULD PERFORM A GOODWILL REPAIR PER AN UNKNOWN RECALL. THE VEHICLE HAD BEEN NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257080September 21, 2019
ENGINE
DECEMBER 2018 ENGINE LIGHT COME ON 99,000 MILES HAVE ENGINE LIGHT CHECK CODE P0420 WEEK LATER LIGHT OFF.HAD A OIL CHANGE DONE 103,37 TWO WEEK LATER ADD 3 QT OF OIL.EVERY TIME I DO A OIL CHANGE WEEK OR TWO ADD 3 QT OF OIL.TOOK IT TO KIA IN FEB THEY SAY I NEED A NEW CAT CONVERTERS.MONTH LATER I GET A RECALL ON THIS CAR.I HAVE MY OIL CHANGE RECIPE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255283September 13, 2019
ENGINE
OIL LEAK THAT RESULTED IN ENGINE KNOCKING NOISE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254781September 11, 2019
UNKNOWN OR OTHER
RADIATOR GETS DAMAGED BY ROAD DEBRIS BECAUSE OF FAULTY GUARD. CAUSES POOR VENTILATION CONTRIBUTING TO SYSTEM FAILURE AND BUILD UP OF UNVENTILATED CAUSTICS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254440September 10, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT NOTICED THE VEHICLE WAS NOT OPERATING NORMALLY. THE CONTACT CHECKED THE OIL AND NOTICED THAT SHE WAS MISSING TWO QUARTS AFTER THE VEHICLE JUST HAD AN OIL CHANGE. THE FOLLOWING DAY, WHILE DRIVING 50 MPH, THE ENGINE BEGAN TO STALL WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND HAD IT TOWED TO HER HOME. THE CONTACT'S HUSBAND REMOVED AND REPLACED THE BATTERY, WHILE ATTEMPTING TO RESTART THE VEHICLE, IT BEGAN TO SMOKE. THE VEHICLE WAS TOWED TO NAPLETON RIVER OAKS KIA (1951 RIVER OAKS DR, CALUMET CITY, IL 60409, 708-888-1069) WHERE THE CONTACT WAS INFORMED THAT THEY WOULD PERFORM A DIAGNOSTIC TEST ON THE VEHICLE. THE CONTACT WAS THEN INFORMED THAT THE ENGINE WAS LOCKED AND A REPAIR ESTIMATE WAS PROVIDED. THE CONTACT REACHED OUT TO THE MANUFACTURER AND WAS INFORMED THAT THE VEHICLE WAS NOT UNDER WARRANTY AND THAT THERE WERE NO RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 85,323.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254158September 9, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE VEHICLE LOST MOTIVE POWER WHILE DRIVING THE CONTACT WAS STRANDED THE VEHICLE HAD TO BE TOWED; DAMAGE TO THE ENGINE WHILE DRIVING AT APPROXIMATELY 65 MPH, WITHOUT WARNING THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). NEITHER THE DEALER NOR THE MANUFACTURER WAS CONTACTED OR NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253461September 5, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE VEHICLE STALLED WHILE DRIVING WITH ACCELERATOR DEPRESSED THE CONTACT WAS STRANDED UNTIL THE VEHICLE WAS TOWED THE CONTACT BELIEVES THE ENGINE WAS DAMAGED DUE TO KNOCKING SOUND THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATE 50 MPH, WHILE ATTEMPTING TO PASS ANOTHER VEHICLE, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO A SAFE LOCATION. THE CONTACT WAS ABLE TO THEN RESTART THE VEHICLE AFTER A JUMP START HOWEVER, THERE WAS AN ABNORMAL KNOCKING IN THE ENGINE. ADDITIONALLY, THE VEHICLE WAS ONLY ABLE TO BE OPERATED AT A REDUCED SPEED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TOWED TO SAFFORD KIA OF FREDERICKSBURG LOCATED AT 5204 JEFFERSON DAVIS HWY, FREDERICKSBURG, VA 22408, (540)891-7400. THE CONTACT WAS INFORMED THAT THE ENGINE EXPERIENCED A FAILURE DUE TO THE CAMSHAFT BEARING WEAR. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE, CASE NUMBER: 13339709. THE APPROXIMATE FAILURE MILEAGE WAS 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253164September 4, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING 40 MPH, THE VEHICLE BEGAN TO OVERHEAT AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED OVER AND SHUT OFF THE VEHICLE TO ALLOW IT TO COOL OFF. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DROVE TO COURTESY KIA OF BRANDON (9205 E ADAMO DR, TAMPA, FL 33619, 813-579-5942) WHERE IT WAS DIAGNOSED AND REPAIRED. THE REPAIR SPECIFICS WERE UNKNOWN. THE CONTACT PAID OUT OF POCKET FOR THE REPAIRS. SOON AFTER THE REPAIRS WERE PERFORMED, THE FAILURE CONTINUED ON MULTIPLE OCCASIONS. THE CONTACT TOOK THE VEHICLE BACK TO THE SAME DEALER APPROXIMATELY FOUR TIMES FOR VARIOUS ENGINE DEFECTS. RECENTLY, WHILE DRIVING 65 MPH, THE CONTACT HEARD NOISES COMING FROM THE ENGINE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. MOMENTS LATER, THE CONTACT HEARD A LOUD BOOM COMING FROM THE ENGINE AND THE VEHICLE BEGAN TO STALL. THE CONTACT PULLED OFF TO THE SHOULDER AND TOOK THE VEHICLE BACK TO THE SAME DEALER. THE CONTACT ASSOCIATED THE FAILURES WITH NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252703September 1, 2019
ENGINE
TAKATA RECALL THE VEHICLE WILL BE STATIONARY AND MOBILE WHILE STATIONARY THE VEHICLE WILL INCH FORWARD THEN JERK FORWARD AND WHILE I'M GOING SLOW IS WILL KEEP JERKING FORWARD. IT HAPPENS ON ANY ROAD WHETHER IT BE THE HIGHWAY OR A TOWN STREET. AFTER I GET GAS AND TRY TO TURN THE CAR BACK ON IT WON'T START BUT THE CAR WILL TURN ON AND WHEN THAT HAPPENS ALL THE WARNING LIGHTS TURN ON UNTIL I TURN THE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252638September 1, 2019
ENGINE
I CURRENTLY AM ON MY FOURTH CATALYTIC CONVERTER. MY CAR HAS 240000 MILES AND MY DEALER INFORMED ME THEY WERE TO ONLY UPDATE A PROGRAM AND REPLACE THE CONVERTER. I LET THEM KNOW ABOUT THE ENGINE NOISE AND THEY REPLACED THE CONVERTER AND IT WAS MAKING THE SAME NOISE AT 80000 MILES WHEN THEY REPLACED IT THE FIRST TIME.EVEN AFTER I LEFT THE DEALER AT THE FIRST REPLACEMENT I HAD TO RETURN THE NEXT DAY AFTER PICKING MY CAR UP FROM MORGAN AUTO GROUP. THIS RECALL HAS PERMANENTLY DAMAGED MY CAR I WAS LEAD TO BELIEVE I JUST NEEDED THE CONVERTER REPLACED AGAIN AND AGAIN. FINALLY WHEN I RECEIVED THE RECALL LETTER I WAS CONVINCED MY CAR WOULD FINALLY BE REPAIRED PROPERLY. IT WAS STATED IN THE LETTER MY ENGINE WOULD BE REPLACED IF NEED BE. THE DEALER REPEATEDLY EXPLAINED THEY WERE TO COMPLETE THE SYSTEM UPGRADE AND REPLACE THE CONVERTER AND NOTHING MORE. EVEN AFTER I HAD A DIAGNOSTIC TEST DONE THEY COULD ONLY TELL ME I HAD TO REPLACE MY FUEL INJECTORS AT A PRICE OF 1200.00 SO I HAD THEM REPLACED AND STILL MY ENGINE RUNS AS DESCRIBED IN THE RECALL WITH DAMAGE TO THE PISTONS OR ANOTHER ISSUE. I AM HOPING TO HAVE THIS ISSUE RESOLVED AS I AND MY FAMILY RELY ON MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252298August 29, 2019
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE AND WOULD NOT EXCEED 40 MPH. THE VEHICLE WAS TAKEN TO MORITZ KIA FORT WORTH (8501 WEST FWY, FORT WORTH, TX 76116, (817) 502-9181) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11251964August 28, 2019
ENGINE
DRIVING ON A CITY STREET AT ABOUT 35 MPH, THE ENGINE BEGAN RAPPING WITH NO OIL LIGHT WARNING. STOPPED THE CAR, THE OIL LIGHT FINALLY WENT ON, NO OIL WAS LEAKING, BUT CHECKING THE OIL LEVEL REVEALED THERE WAS NO OIL IN THE ENGINE. THE ENGINE IS A TOTAL LOSS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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