Kia Soul Complaints (2015)

908 consumer complaints on file.

#11287100December 5, 2019
ENGINE
I WAS DRIVING ON THE HIGHWAY AND WHEN I ACCELERATED THE VEHICLE MOVED SLOWER INSTEAD OF GOING FASTER. ONCE I PARKED ON THE SIDE OF THE ROAD THE VEHICLE TURNED OFF AND WILL NOT TURN ON. THE MECHANIC SAID THAT THE ENGINE DIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11283011November 30, 2019
ENGINE
ON THE FREEWAY CAR ENGINE MADE POPPING/BANGING NOISES FOLLOWED BY THE WHOLE DASHBOARD LIGHTING UP AND CAR COMPLETELY SHUT OFF. PUT CAR IN NEUTRAL AND COASTED TO AN EMERGENCY PULL OFF AS THERE WAS NO SHOULDER ON THE LONG BRIDGE I WAS ON. CARS SWERVED AROUND ME HONKING HORNS DESPITE MY HAZARDS FLASHING. TRIED RESTARTING AND IT JUST MADE GRINDING NOISE AND SMOKE. I HAD IT TOWED TO KIA DEALERSHIP WHERE THEY SAID ENGINE NEEDED REPLACED. IT ONLY HAD 40,000 MILES ON IT. THEY COVERED REPLACING THE ENGINE UNDER WARRANTY. THE DEALER TELLS ME REPLACEMENT ENGINE HAS 12K/12MO WARRANTY BUT IF I AM OVER THAT AND AS LONG AS I GOT OIL CHANGES THRU THE DEALERSHIP THAT IT WOULD STILL MORE THEN LIKELY BE COVERED UNDER WARRANTY BECAUSE KIA KNOWS ABOUT THE ISSUES SURROUNDING THEIR ENGINES. AFTER THEY TOLD ME THAT I FEEL AS THE VEHICLE IS VERY UNSAFE AND MIGHT FAIL ON THE FREEWAY AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282007November 24, 2019
SERVICE BRAKES, VEHICLE SPEED CONTROL, STEERING
ON THE EVENING OF JULY 22,2019 I WAS LEAVING TARGETS PARKING LOT PUT MY VEHICLE IN REVERSE AND WHEN I PUT IN DRIVE MY 2015 KIA SOUL TOOK OFF. THE RPMS WERE THE HIGHEST IT COULD GO GOING 40 MILES P HOUR IN A BUSY LOT ALL I COULD WAS HONK MY HORN. I TRIED THE BREAKS PUTTING IN PARK AND TURNING THE KEY OFF. MY WIFE AND I WERE IN SHOCK. WE HIT THE CURB FLY ACROSS 3 LANES OF TRAFFIC THE MEDIAN AND HIT TWO CARS. MY WIFE WAS PINNED THERE WAS WHITE SMOKE IN THE CABIN. PEOPLE GOT HER OUT FIRE DEPT CAME. MY WIFE WAS TRANSPORTED TO UCI TRAMA AND I WENT BACK THE NEXT DAY TO CONCERNED FOR MY WIFE RATHER THAN MYSELF. WIFE HAD 8 BROKEN RIBS SEPARATED AND A BROKEN BACK MYSELF 7 BROKEN RIBS AND BLEEDING OF THE BRAIN. ONE HOUR PRIOR APPROX TO THIS ACCIDENT WE WERE NEXT STORE EATING AND WHEN LEAVING TO GO TO TARGET THE ENGINE STARTED MAKING A LOUD CLICKING NOISE I TUNED IT OFF AND WAITED A FEW MINS TRIED AGAIN AND STILL THE SAME NOISE. THEN THE 3RD TIME IT WAS FINE PROCEEDED TO TARGET. ALL MAINTENANCE HAS BEEN DONE AND ON TIME PRIOR TO THIS TERRIBLE ACCIDENT. OUR LIVES HAVE CHANGE DRAMATICALLY
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11281346November 20, 2019
ENGINE
THE VEHICLE ONLY HAS 85K MILES ON IT AND IT'S BEEN MAINTAINED VERY WELL BUT IT USES AROUND 1.5 TO 2 QUARTS OF OIL BETWEEN OIL CHANGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281436November 20, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE VEHICLE WAS SERVICED IN SEPTEMBER OF 2019 AT FUCCILLO KIA OF CAPE CORAL (404 NE PINE ISLAND RD, CAPE CORAL, FL 33909). IN OCTOBER OF 2019, WHILE DRIVING 40 MPH, A KNOCKING NOISE WAS HEARD AND THE INDICATOR LAMP ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED WITH METAL PARTICLES IN THE OIL COMPARTMENT. THE DEALER STATED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO CONFIRMED THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280748November 18, 2019
ENGINE
DRIVING ON THE HIGHWAY, THE ENGINE STARTED TICKING AND WITHIN SECONDS WITHOUT ANY WARNING LIGHTS ON THE DASHBOARD, THE CAR LOST ALL ITS ENGINE. HAD TO PULL OFF THE HIGHWAY AND BE TOWED TO LOCAL DEALERSHIP. UPON ARRIVAL TO THE DEALERSHIP, CAR WAS INSPECTED BY A TECHNICIAN WHO STARTED MY CAR IN THE PARKING LOT, WAS SURPRISED 1. IT STARTED 2. NO CHECK ENGINE LIGHT AND/OR OIL PRESSURE LIGHT WAS ON THE DASHBOARD DISPLAY. CAR HAS BEEN WELL MAINTAINED WITH REGULAR FULL SYNTHETIC OIL CHANGES - HAVE PROOF OF REGULAR MAINTENANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280485November 16, 2019
ENGINE, POWER TRAIN
WHILE DRIVING ON A SIDE STREET THE OIL LIGHT STARTED TO FLICKER INTERMITTENTLY THEN REMAINED BLANK NOT LIGHTING UP AGAIN. VERY SHORTLY THEREAFTER, WITHIN A TENTH OF A MILE, THE ENGINE SPUTTERED, COULD HERE CLICKING FROM ENGINE, VEHICLE THEN STALLED. I DRIFTED TO THE SIDE OF THE ROAD, OPENED THE HOOD AND CHECKED THE OIL AND NOTICED NO OIL REGISTERING ON THE DIP STICK. THERE WAS NO VISIBLE OIL SHOWING ON THE OUTSIDE OF THE ENGINE OR UNDERNEATH THE VEHICLE. THE OIL WAS CHANGED AT JIFFY LUBE, STORE #2375, ON EMERSON AVE., INDIANAPOLIS, IN. MILEAGE AT OIL CHANGE WAS 100,973 PERFORMED ON JULY 27, 2019 (SEE ATTACHED). NEXT OIL CHANGE DUE AT 105,973. OIL USED WAS PENZOIL SEMI-SYNTHETIC 5W20. MILEAGE ON VEHICLE AT TIME OF BREAKDOWN 105,490. HAD VEHICLE TOWED TO BECK'S AUTO SERVICE, INDIANAPOLIS, IN. WAS TOLD SOMETHING BROKE LOOSE IN THE ENGINE AND THAT ENGINE HAD TO BE REPLACED. VEHICLE IS NOW SITTING AS I STILL OWE $5,000.00 ON IT AND DO NOT HAVE THE $6,200.00 THEY TOLD ME IT WOULD COST FOR REPAIRS.*DT LICENSE PLATE XX-XXXXXXXX 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280341November 15, 2019
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHEN THE VEHICLE WAS STARTED, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO LARRY STOVESAND KIA (528 SAN DIEGO RD, CARBONDALE, IL 62902, (618) 319-4690) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 19V12000 (ENGINE, ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279409November 11, 2019
ELECTRICAL SYSTEM
CAR WON'T START WHEN COLD. IT HAPPENED WHEN IT HAS BEEN SITTING FOR LONGER PERIODS OF TIME OVER 3 OR 4 HOURS. CAN BE JUMPED TO START ,AND IF I CHARGE IT OVER NIGHT IT WILL START 2 OR 3 TIMES BUT WILL THEN NOT START. WHEN TRYING TO START IT MAKES A SERIES OF CLICKS AND THE INSTRUMENT CLUSTER WILL FLICKER. IT BEGAN THE WINTER OF 2018 AND WAS FINE ALL SPRING, SUMMER AND FALL. NOW THAT IT'S GETTING COLDER AGAIN IT IS BACK TO NOT WANTING TO START
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278922November 8, 2019
ENGINE
MY 2015 KIA SOUL IS NOW SITTING AT A SHOP, DUE TO THE FACT THAT WITHOUT ANY WARNING AS I WAS TRAVELING DOWN THE HIGHWAY IT DECIDED TO SLOW DOWN AND SHAKE THEN STALL MANAGED TO GET IT STARTED AND GET OFF THE HIGHWAY TO A STORE, CHECKED THE OIL THERE WASN'T ANY IN THE ENGINE EVEN THOUGH 2 DAYS BEFORE I HAD JUST HAD IT CHANGED. THAT WAS ON AUGUST 7 2019 AFTER DOING SOME RESEARCH IT SEEMS THAT KIA HAS LET ALOT OF PEOPLE DOWN BY SELLING DEFECTIVE CARS AND FOR ME I AM STILL STUCK WITH PAYMENTS WITH NO WAY TO EVEN SAVE FOR A REPLACEMENT ENGINE AS I HAVE BEEN TOLD IT NEEDS. I HOPE THAT THEY COME TO THEIR SENSE AND DO THE RIGHT THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278303November 5, 2019
ENGINE
DURING THE TIME OF PURCHASE, AROUND NOVEMBER OF 2018, FOR THE VEHICLE AT A KIA DEALERSHIP, I INFORMED THE SELLER TO CHECK FOR ANY RECALLS THAT WILL NEED TO BE ADDRESSED BEFORE PURCHASE. HOWEVER, THE SELLER MENTIONED TO BE THAT RECALLS WERE CHECKED, AND I DIDN'T BOTHER TO GET A WRITTEN STATEMENT FROM THE SELLER BECAUSE I GUESS I WAS TOO ANXIOUS TO DRIVE THE CAR. I WAS INFORMED VIA OUTSIDE SOURCES AND GOOGLE OF A RECALL FOR THIS VEHICLE, RELATING TO THE CATALYST SYSTEM. HAVING NO CHECK ENGINE LIGHT AND IN MAY OF 2019, I DECIDED TO TAKE MY VEHICLE TO THE KIA DEALER TO HAVE THE RECALL ADDRESSED (SEE INVOICE STATEMENT ATTACHED). THE DEALER COMPLETED THE RECALL AND RETURNED MY VEHICLE TO ME. I DROVE THE VEHICLE FOR MANY MILES AS AN UBER DRIVER PARTNER, AFTER THE COMPLETED RECALL. IN OCTOBER OF 2019, THE VEHICLE'S CHECK ENGINE LIGHT ILLUMINATED WHILE DRIVING. I IMMEDIATELY TOOK IT TO AN AUTO PARTS STORE TO SCAN THE CODE. THE SCAN DATA DISPLAYED THE CODE P0420, CATALYST SYSTEM OPERATING BELOW MINIMUM THRESHOLD BANK 1. THE CURRENT MILAGE IS 93, 700, AND IS RUNNING FINE. I AM CONCERNED ABOUT THE CODE IN PROPORTION TO THE RECALL THAT IS IN BULLETIN. I DON'T WANT TO TAKE IT TO THE DEALER WITHOUT FIRST CHECKING MY OPTIONS WITH THE NHTSA. PLEASE ADVISE, I APPRECIATE YOUR BUSINESS. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278353November 5, 2019
ENGINE
MY KIA IS BURNING ALOT OF OIL !! ALWAYS SMELLS LIKE ITS BURNING EVEN AFTER OIL CHANGES AND OIL FILTERS AND MY DIP STICK IS BURNT I HAVE HAD TO PUT OIL IN AND NO SOONER ITS BROWN BUT NOT LEAKING ON THE GROUND BUT THE EXHAUST PIPE IS COATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277685November 2, 2019
ENGINE
REGARDING OUR RECENT COMPLAINT NUMBER: 11251884. (ENGINE BLEW UP.) RECALL 19V120000 DESCRIBES THE SAME SYMPTOMS WE EXPERIENCED, ALONG WITH THE SAME YEAR AND ENGINE, BUT OUR VIN WAS NOT INCLUDED. PLEASE INCLUDE OUR VIN IN THE RECALL AND COMPEL KIA TO MAKE US WHOLE FOR THIS ENDANGERMENT. DEFECT DESCRIPTION: KIA MOTORS AMERICA (KIA) IS RECALLING CERTAIN 2012-2016 KIA SOUL VEHICLES EQUIPPED WITH 1.6L GASOLINE DIRECT INJECTION (GDI) ENGINES. HIGH EXHAUST GAS TEMPERATURES MAY DAMAGE THE CATALYTIC CONVERTER, POSSIBLY RESULTING IN ABNORMAL ENGINE COMBUSTION AND DAMAGE TO ONE OR MORE OF THE ENGINE'S PISTONS AND POSSIBLE PISTON CONNECTING ROD FAILURE. INFLUENCEDBY: ENGINE | ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR RECALLNUMBER: 19V120000 OUR COMPLAINT FOLLOWS. RECALL'S "ABNORMAL ENGINE COMBUSTION" IS BETTER DESCRIPTION THAN MECHANIC'S "VVT" GIVEN WHITE SMOKE AND LACK OF OIL PRESSURE DROP PRECURSOR TYPICAL FOR VVT PROBLEM. "PURCHASED USED WITH APPROX 30K MI FROM KIA DEALER. HAD OIL CHANGED APPROX EVERY 4K MI. HAD OIL CHANGED AT 131,157 MI ON 5/9/2019. ON 6/28/2019, WAS DRIVING ON INTERSTATE AND ENGINE STARTED MAKING TERRIBLE NOISE WITH SEVERE SYNCOPATED VIBRATIONS AND SAW SOME SMOKE/STEAM COMING FROM RIGHT (PASSENGER) SIDE OF HOOD/ENGINE. PULLED OVER AT IMMEDIATELY AVAILABLE OFF RAMP. MILEAGE WAS 135,191. MECHANIC SAID ENGINE NEEDED TO BE REPLACED AND PROBLEM WAS LIKELY CAUSED BY SOME ASPECT OF THE VARIABLE VALVE TIMING NOT ACTUATING IN ORDER TO PROPERLY TENSION THE TIMING CHAIN. TOWED VEHICLE TO KIA DEALERSHIP AND THEY CONFIRMED ENGINE NEEDED TO BE REPLACED. WE DROVE THE CAR REGULARLY FOR 100,000 MI WITH NO MECHANICAL PROBLEMS AT ALL, MAINTAINED IT FAITHFULLY, AND IT FAILED INSTANTANEOUSLY. THAT INDICATES A DESIGN FLAW. IF I HAD BEEN TRAVELING IN TRAFFIC, THE SUDDEN LOSS OF POWER COULD HAVE BEEN INJURIOUS OR FATAL." *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277207October 30, 2019
EXTERIOR LIGHTING
MY HEADLIGHTS HAVE STARTING TO FLICKER OFF WHILE DRIVING AT NIGHT (ON HIGHWAY, STREET, TURNING, ETC). I AM ABLE TO GET THEM BACK ON BY TURNING THE SWITCH BACK AND FORTH SEVERAL TIMES. THE CAR DEALERSHIP REPLACED THE HEADLIGHT BULBS, BUT PROBLEM STILL REMAINS. THOUGH THERE IS A KNOWN ISSUE WITH THE KIA SOUL HEADLIGHTS (AND KIA HAS EXTENDED THE WARRANTY TO INCLUDE THE HEADLIGHTS FOR SOME AND HAS A SERVICE BULLETIN OUT FOR IT), KIA REFUSES TO COVER MY PARTICULAR VEHICLE, THOUGH 2015 IS ONE OF THE YEARS COVERED (I CAN ONLY ASSUME THERE IS SOMETHING DIFFERENT).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271377October 27, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I WAS DRIVING HOME AND CAR WAS MAKING A NOISE.SOUNDED LIKE A TRUCK.I CHECK THE OIL AND IT WAS VERY LOW AND DARK.IT HAD RECENTLY GOT AN OIL CHANGE.I PUT IN 3 QUARTS AND THEN IT WAS AT THE RIGHT LEVEL.IT STOPPED MAKING THE NOISE.BUT I SMELL GAS FROM THE TAILPIPE.THIS WAS BEFORE IT SOUNDED LIKE A TRUCK.I STEPPED ON THEE GAS AND THE CAR BARELY MOVES.THEN THE CHECK ENGINE LIGHT SHOWED UP IT WAS MISFIRE CODES MULTIPLE CYLINDER.I HEAR A LOUD HISSING SOUND LIKE A TURBO OR SOME SORT OF EXHAUST LEAK.BAD MILEAGE BURNS A QUART OF OIL EVERY TWO DAYS.THE TRANSMISSION DOES NOT SHIFT TOO AND IT MISFIRES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271413October 27, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
THE CAR COMPUTER IS NOT REGISTERING THE CORRECT GEAR THE CAR IS PLACED INTO, THUS CAUSING THE CAR TO BYPASS CRITICAL SAFETY FEATURES. THE CAR'S POWER TRAIN, ELECTRIC SYSTEMS, AND FUEL SYSTEMS FAIL INTERMITTENTLY AS A RESULT OF FAILING NEUTRAL SAFETY INHIBITOR. THE CAR READS THAT THE GEAR IS IN DRIVE INSTEAD OF PARK AND WILL NOT TURN OVER. THOUSANDS OF OTHER KIA CUSTOMERS ARE REPORTING THE SAME ISSUES SINCE 2010 WITH NO RESOLUTION. DEALERSHIP SERVICE CENTERS HAVE NOT BEEN ABLE TO HELP THE CUSTOMERS BECAUSE THE DIAGNOSTIC TOOLS DO NOT PICK UP ON THIS SIGNAL FAILURE. THE SEND CAR OWNERS AWAY SAYING THE VEHICLE IS IN GREAT CONDITION ONLY FOR THE CAR TO STALL ON THE HIGHWAY UNEXPECTEDLY A FEW DAYS LATER. THIS IS DANGEROUS AND THE CUSTOMERS HAVE BEEN GIVEN NO OPTION BUT TO DRIVE A VEHICLE WITH SERIOUS SAFETY ISSUES. JUST CHECK OUT THE NUMEROUS YOUTUBE VIDEOS OF CUSTOMERS ALL HAVING THE SAME ISSUES ACROSS MULTIPLE KIA MODELS STARTING IN 2010.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270496October 23, 2019
ENGINE
WAS DRIVING CAR HAS BEEN RUNNING FINE, ALL SERVICING WAS DONE TO IT AT THE KIA DEALERSHIP IN MURPHY NC, HAS ONLY 70,000 MILES ON IT, HAS 1.6 LITER ENGINE, IT JUST LOST ALL POWER LOUD BANGING NOISE LIKE A BLOWN ROAD OR PISTON, ALSO NO OIL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270085October 21, 2019
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, VISIBILITY/WIPER
WHEN DRIVING SPEEDOMETER DROPS FROM. 65 TO 20 WAS TOLD CATALYTIC CONVERTER IS CLOGGED NEEDS REPLACED ONLY HAS 66,000 THE YEAR IS 2015
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269818October 20, 2019
ENGINE
WITHOUT ANY WARNING, NO WARNING LIGHTS ETC. OUR 2015 KIA SOUL ENGINE STARTED SHAKING VIOLENTLY WHILE WE WERE DRIVING. WE ACCELERATED UP A HILL AND IT JUST STARTED SHAKING LOUDLY. WE TOWED IT TO THE DEALERSHIP OVER A MONTH AGO. THEY SAID IT LOOKED LIKE IT RAN OUT OF OIL AND THAT WE NEEDED A NEW ENGINE. THIS MAKES NO SENSE TO US BECAUSE WE LOVE THAT CAR, IT IS OUR ONLY MODE OF TRANSPORTATION AND WE TAKE VERY GOOD CARE OF IT AND KEEP UP WITH MAINTENANCE. IT HAS 114,000 MILES ON IT AND WE HAVE NEVER HAD A PROBLEM. THE DEALERSHIP STILL HAS OUR CAR FOR OVER A MONTH SAYING THEY ARE WAITING ON A BACK ORDERED GASKET. I JUST FIND IT ODD THAT A WELL MAINTAINED VEHICLE JUST SUDDENLY LOSES OIL AND THE ENGINE BREAKS. THE INCIDENT HAPPENED ON A PAVED COUNTY ROAD WITHIN CITY LIMITS, SPEED WAS 45 MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268943October 16, 2019
ENGINE
STOPPED TO GET FOOD AND OIL LIGHT BEGAN FLICKERING WHEN WE WERE PARKED, WE CHECKED THE OIL AND IT HAD PLENTY. DRIVING TO THE HIGHWAY THE OIL LIGHT DIDN'T FLICKER. GOT ONTO HIGHWAY AND WE WERE GOING ABOUT 65 MPH THE ENGINE SUDDENLY STARTED MAKING A LOUD BANGING NOISE. A FEW MINUTES AFTER THE CHECK ENGINE LIGHT AND THE OIL LIGHT CAME ON. I SLOWED DOWN TO PULL OFF THE FREEWAY TO FIGURE OUT WHAT WAS HAPPENING. MY HUSBAND ASKED ME WHAT THE CAR WAS DOING, AND I TOLD HIM I DON'T KNOW. HE TOLD ME TO GO TO THE NEXT EXIT TO GET TO A SAFER AREA. I WAS REALLY SCARED, PANICKED AND SHAKING BECAUSE I DIDN'T KNOW WHAT WAS GOING TO HAPPEN. WE LUCKILY WERE ABLE TO GET TO A SAFER AREA; WE PARKED THE CAR AND OPENED THE HOOD AND IT WAS STILL MAKING A LOUD BANGING SOUND IN THE ENGINE. DURING EVERYTHING I WAS ABLE TO PLUG MY CELLPHONE INTO THE USB PORT TO USE THE UVO APP FOR MY VEHICLE. I RECEIVED TWO CODES ON POSSIBLE CONDITION WITH THE ENGINE CONTROL SYSTEM. WE CONTACTED KIA FOR TOWING AND TURNED THE CAR OFF. WHEN THE TOW TRUCK DRIVER ARRIVED, HE STARTED THE CAR TO DRIVE IT ONTO THE TOW TRUCK AND IT SOUNDED THE SAME. WE HAD THE CAR TOWED TO OUR LOCAL KIA DEALERSHIP IN OAKWOOD, GA. BECAUSE WE KNOW IT SHOULD BE UNDER WARRANTY. WE WERE ASKED TO PROVIDE THEM WITH OIL CHANGE RECEIPTS AND A FEW DAYS LATER WE WERE TOLD WE WOULD HAVE TO PAY TO OPEN THE ENGINE. IF THERE WAS NO SLUDGE IN THE ENGINE, THEN THEY WOULD PAY TO OPEN THE ENGINE AND REPLACE THE ENGINE. IT HAS NOW BEEN OVER 30 DAYS SINCE WE TOWED IT THERE AND WE HAVEN'T HEARD ANYTHING FURTHER. THIS CAR IS A 2015 KIA SOUL 2.0L WITH ONLY 65939 MILES. AFTER, I RESEARCHED THIS ISSUE EXTENSIVELY IT'S VERY CONCERNING, AND I DON'T UNDERSTAND WHY KIA REFUSES TO RECALL OR HANDLE THIS MODEL AND ENGINE. FURTHERMORE, THEIR RESPONSE REGARDING THIS MATTER HAS NOT BEEN A GOOD-FAITH EFFORT NOR A GENUINE APPROACH TO TAKE CARE OF THEIR CUSTOMERS CONCERNS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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