Kia Soul Complaints (2014)

905 consumer complaints on file.

#11204482April 29, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT KIA NEW BRAUNFELS (3363 INTERSTATE 35 FRONTAGE RD, NEW BRAUNFELS, TX 78132, (830) 214-7280) FAILED TO PROVIDE THE REMEDY FOR THE RECALL CAMPAIGN BY ONLY UPGRADING THE COP ECU LOGIC TO PREVENT OVERHEATING OF THE CATALYTIC CONVERTER AND THE ENGINE ASSEMBLY. THE DEALER HAD NOT PROVIDED AN IN-DEPTH INSPECTION OF THE PARTS. THE CONTACT FELT THAT THE MANUFACTURER AND DEALER FAILED TO COMPLY WITH THE REPAIR GUIDELINES AS THE MANUFACTURER REFUSED TO REPLACE THE PARTS. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203407April 24, 2019
POWER TRAIN, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE AND REMAINED IN SECOND GEAR. ALSO, THE OIL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO BENSON KIA OF SPARTANBURG (LOCATED AT 1100 N PINE ST, SPARTANBURG, NC 29303, (864) 585-3611) WHERE IT WAS DIAGNOSED THAT AN UNKNOWN COMPUTER CODE NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE CONTACT WAS INFORMED TO DEPRESS THE ACCELERATOR PEDAL TO MANUEVER THE GEAR SHIFTER OUT OF GEAR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203520April 24, 2019
ENGINE
DRIVING ON THE HIGHWAY AND THE ENGINE JUST STOPPED. ALL LIGHTS WENT ON AND THE CAR STALLED. I HAD TO PULL TO THE SHOULDER. I WAS TOLD THERE IS A HOLE IN THE ENGINE BLOCK AND ITS 6000 TO FIX!!! I COULDVE DIED!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203215April 23, 2019
ELECTRICAL SYSTEM, ENGINE
I WAS DRIVING DOWN THE ROAD DOING ABOUT 45 MILES PER HOUR AND OUT OF NOWHERE MY VEHICLE STOPPED IN THE MIDDLE OF THE ROAD. I HAD TO ACT FAST AND GET OFF THE ROAD SO I WOULDN'T GET HIT BY THE ONCOMING TRAFFIC. I HAD THE VEHICLE TOWED AND COME TO FIND OUT MY 2.0 ENGINE HAD SEIZED. THE TOW TRUCK DRIVER FROM KIA INTERNATIONAL ROADSIDE STATED THAT THEY HAVE BEEN TOWING KIA SOULS ALL MONTH FOR BAD ENGINE PROBLEMS. I HAVE 65000 MILES ON MY VEHICLE. MY NEXT OIL CHANGE WASN'T UNTIL ANOTHER 1000 MILES. NO LOW OIL PRESSURE LIGHT CAME ON NOT EVEN THE ENGINE LIGHT, IT JUST SHUT OFF OUT OF NOWHERE. ALL THE OIL WAS SUCKED OUT OF THE ENGINE, ON TOP OF THAT I HAVE TO PAY $8,000 TO GET A NEW ENGINE. A RECALL NEED TO BE PUT UP ABOUT NO WARNING LIGHTS ON THE DASHBOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202963April 22, 2019
ENGINE
ONLY HAS 104000 MILES WITH REGULAR DOCUMENTED OIL CHANGE. BLOWN ENGINE ROD. AT TRAFFIC LIGHT AND WHEN I ACCELERATED LARGE KNOCKING WAS HEARD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196863April 17, 2019
EXTERIOR LIGHTING
WHEN DRIVING WITH HEAD LIGHTS ON FOR A WHILE LIGHTS WILL GO OFF AND ON THEN OFF FOR A WHILE UNTIL LIGHT COOL DOWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196827April 16, 2019
ENGINE
WAS DRIVING DOWN CITY STREET WHEN VEHICLE STARTED TO STALL AND MAKE A KNOCKING NOISE FROM THE ENGINE. PULLED OVER CHECKED AND ADDED A LITTLE OIL, AND WHEN WENT TO START THE CAR IT WAS SLOW TO START AND ENGINE LIGHT IS ON AND REMAINED ON. OIL IS FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196599April 15, 2019
ENGINE
THE VEHICLE IS WELL MAINTAINED AND AT 69441 MILES ON THE 2.0 LITER ENGINE, THE ENGINE SEIZED WHILE DRIVING IN HEAVY TRAFFIC ON AN INTERSTATE HIGHWAY. I HAD TO GET OUT AND PUSH IT TO A SAFE AREA OFF THE HIGHWAY. I HAD IT TOWED TO A CERTIFIED MECHANIC AND THE DIAGNOSIS WAS A SEIZED ENGINE. I CONTACTED A LOCAL KIA DEALER AND THEY WOULD NOT COVER IT UNDER ANY WARRANTY. THEY ONLY OFFERED A VERY HIGH ESTIMATE TO REPLACE THE ENGINE. I OPTED FOR MY MECHANIC TO INSTALL A USED REPLACEMENT ENGINE FROM AN AUTO RECYCLING COMPANY. INVOICE FOR THE REPLACEMENT ENGINE IS ATTACHED TO THIS REPORT. SINCE THE REPLACEMENT ENGINE CAME OUT OF THE SAME YEAR AND MODEL KIA SOUL WITH SLIGHTLY LOWER MILES ON IT, I AM CONCERNED THAT THE SAME THING WILL HAPPEN WITH THE METAL CHIP IN THE ENGINE DEFECT ISSUE RECENTLY REPORTED, SINCE I DRIVE MOSTLY HIGHWAY SPEEDS. IT IS EXTREMELY DANGEROUS TO GET OUT AND HAVE TO PUSH THE CAR OFF A BUSY HIGHWAY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196158April 14, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHETHER THE VEHICLE IS STATIONARY, IN MOTION, ON A CITY STREET OR A HIGHWAY, THE RIGHT HEADLIGHT WILL FLICKER AND THEN GO OUT. NO MATTER WHAT I'VE DONE ON MY END, NOTHING HAS SOLVED THE ISSUE, RACKING UP UNNECESSARY COSTS. ONCE IN A WHILE THE HEADLIGHT WILL STAY ON LONGER THAN EXPECTED BUT SUDDENLY TURNS OFF, MAKING IT VERY DANGEROUS WHILE DRIVING ON PITCH BLACK ROADS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196045April 13, 2019
FUEL/PROPULSION SYSTEM
LOUD POP IN THE ENGINE WHILE TRAVELING ~70 MPH. CAR BEGAN TO LOSE SPEED, CHECK ENGINE LIGHT TURNED UP, THEN SMOKE STARTED COMING FROM THE ENGINE COMPARTMENT. PULLED OVER TO MIDDLE MEDIAN ON I-75 N AND THE ENGINE COMPARTMENT STARTED ON FIRE WITH 20-FT HIGH FLAMES. THE CAR WAS FULLY ENGULFED. USAA HAS CLAIMED THE CAR AND BEGAN A FIRE INSPECTION. A/C HAD BEEN OFF AT THE TIME OF THE POP. ONLY THE RADIO WAS ON.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11195648April 11, 2019
ENGINE
WHEN DRIVING, IT STARTED TO MAKE A LOUD KNOCKING NOISE OUT OF NO WHERE HAD 2 SHOPS CONFIRM THEY HAVE TO GET INTO THE ENGINE TO SEE EXACTLY WHAT WAS INSIDE. THIS CAR WAS WELL MAINTAINED. NO REASON THE ENGINE SHOULD HAVE GONE OUT. CAR WAS 4 FEET DOWN MY STREET WHEN IT STARTED KNOCKING REALLY LOUDLY. WAS NOT EVEN RUNNING FOR A MINUTE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194667April 8, 2019
EXTERIOR LIGHTING
HEADLIGHTS FLICKER ON AND OFF OR TURN OFF COMPLETELY AFTER USING TURN SIGNAL. LIGHTS ALWAYS FLICKER OR TURN OFF AFTER TURN IS COMPLETED AND THE TURN SIGNAL GOES BACK TO NORMAL. HAPPENS AT EVERY SPEED WHETHER THERE IS A BUMP IN THE ROAD OR NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194257April 5, 2019
ENGINE, VEHICLE SPEED CONTROL
ENGINE LOSES POWER AT TIMES FOR A SPLIT SECOND. ACCELERATION SOMETIMES CAUSES A LUNGING MOTION. ALSO HAS DIFFICULTY MAINTAINING SPEED WHILE CLIMBING SMALL HILLS. OIL RUNS DRY WITHIN A WEEK OF REFILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193922April 4, 2019
ELECTRICAL SYSTEM, POWER TRAIN, EXTERIOR LIGHTING
I WAS DRIVING ALONG THE HIGHWAY WHEN I HEARD A CLICKING NOISE. AFTER THE NOISE, MY CAR STARTED TO LOSE ACCELERATION. NO MATTER HOW HARD I PRESSED THE PEDAL, IT JUST WOULDN'T GO ABOVE 5MPH AND BEGAN MAKING A LOUD NOISE. HAD IT CHECKED OUT AND IT WAS DETERMINED TO BE THE CATALYTIC CONVERTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193341April 2, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
VEHICLE IN MOTION,DRIVING IN A PARKING LOT AT APPROXIMATELY 12MPH WHEN THE ENGINE STALLED. ENGINE FAILED TO RESTART AFTER SEVERAL ATTEMPTS. INITIAL DIAGNOSIS AND REPAIR FROM KIA DEALERSHIP SAID INTERNAL DAMAGE TO FUEL PUMP. LESS THAN ONE HOUR AFTER PICKING VEHICLE UP NOTED NOISE FROM ENGINE DURING ACCELERATION AND CHECK ENGINE LIGHT CAME ON. TOOK THE CAR BACK TO THE DEALERSHIP AND DTC CODE INDICATED AN ISSUE WITH CATALYTIC CONVERTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193495April 2, 2019
ENGINE
I NOTICED A STRANGE CLICKING OR SPUTTERING OF MY MOTOR AND THEN THE ENGINE COMPLETELY CUT OFF WHILE DRIVING DOWN A CITY STREET. FORTUNATELY, I WAS ON A STREET, TURNING RIGHT AT A STOP LIGHT...AND NOT THE FREEWAY! FOUND OUT THAT THE ENGINE BLEW AND THAT ALL THE OIL WAS SUCKED UP OUT OF MY CAR. MY NEXT OIL CHANGE WASN'T DUE FOR ANOTHER 1000 MILES. I HAD NO WARNING LIGHTS! NO NOTHING OTHER THAN NON-FUNCTIONING CAR. RESEARCHED ENGINE FAILURE AND FOUND OUT ABOUT THE RECALL ON 1.6 L ENGINES (I HAVE A 2L) BUT SAME ISSUE. MY MECHANIC SAID THAT HE SEES THIS AT LEAST ONCE EVERY 2 MONTHS IN KIA'S. THE 2L NEEDS TO BE ADDED TO THE RECALL! APPARENTLY, AFTER RESEARCH ON THIS SITE, MANY PEOPLE ARE COMPLAINING ABOUT THE SAME ISSUE. PEOPLE COULD GET HURT! WHAT IF I WAS ON THE FREEWAY??? OR, MY ENGINE CAUGHT FIRE??? I'M SO GRATEFUL I'M ALIVE RIGHT NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192412March 29, 2019
ENGINE
MY MOTOR EXPLODED JUST LIKE THE 1.6 MOTORS THAT ARE BEING RECALLED BUT MINE IS A 2.0 MOTOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191173March 24, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
FOR THE PAST THREE MONTHS I'VE BEEN HAVING ISSUES WITH THE HEADLIGHTS AND BRIGHT LIGHTS ON MY 2014 KIA SOUL. I HAVE BEEN EXPERIENCING THE LIGHTS FLICKERING AND SPORADICALLY TURNING ON AND OFF UNTIL RECENTLY WHERE THEY WILL NOT COME ON AT ALL. I HAVE BEEN RESEARCHING HOW I CAN FIX THIS ISSUE BY GOING TO KIA DEALERSHIPS, AND LOOKING ONLINE FOR A SOLUTION. I HAVE COME ACROSS SEVERAL YOUTUBE VIDEOS AS WELL AS ONLINE HELP SUGGESTING THAT IT IS A KNOWN ISSUE WITH THIS CAR. IT IS SAID TO BE AN ISSUE WITH THE SWITCH AND/OR THE CONNECTOR THAT CAUSES THE PROBLEM. I'VE CHANGED THE BULB AS WELL AS THE FUSE WITH THE SAME ISSUE. I'M GETTING TICKETS DUE TO THIS BEING AN ISSUE THAT IS NOT AN EASY FIX. IT'S SCARY TO DRIVE DISTANCES WITH CHILDREN IN THE VEHICLE AND NOT KNOWING IF THE LIGHTS WILL TURN ON OR OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190586March 21, 2019
ENGINE
3/10/19 VEHICLE SHOWED FLUTTERING ENGINE LIGHT WHILE DRIVING ON RESIDENTIAL STREET (35 MPH). CHECKED, FOUND WAS 3 QTS LOW ON OIL AT 1 WEEK AFTER OIL CHANGE WHEN VEHICLE HAS SHOWN NO NOTICEABLE OIL CONSUMPTION PREVIOUSLY. MAINTENANCE RECORDS SHOW ON SCHEDULE OR BETTER SINCE PURCHASE. DEALER STATES INTERNAL ENGINE DAMAGE @84,526 MILES - SYMPTOMS MATCH RECALL 19V-120, INCLUDING OBDII CODE & CATALYTIC CONV, BUT IS DENIED BY MANUFACTURER UNTIL THE POSSIBILITY OF LEGAL ACTION & MEDIA COVERAGE IS BROUGHT UP. IS NOW BEING 'REVIEWED' BY MANUFACTURER, WHILE NO USUAL DEALER ASSISTANCE - MOST ESPECIALLY 'LOANER' VEHICLE - IS PROVIDED. IMPORTANT: AS STATED IN THE NHTSA SAFETY REPORT, KIA DOES NOT PRODUCE VINS SEQUENTIALLY, THUS THE USUAL MANUFACTURER'S VIN DATABASE METHOD APPEARS INEFFECTIVE - A VIN SEARCH TURNS UP NO RECALL FOR THIS VEHICLE, INCLUDING PREVIOUS ONES IT HAS BEEN SERVICED FOR, A RESULT REPORTED BY OTHER KIA OWNERS SPOKEN TO WHILE WAITING AT THE DEALER'S SERVICE CENTER. THIS MAY BE THE REASON FOR THE WIDESPREAD ISSUES WITH RECALL DENIAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190389March 20, 2019
ENGINE
RECENTLY FILED A COMPLAINT REGARDING MY 2014 KIA SOUL ENGINE FAILURE, MY ENGINE IS A 2.0 IT MAKES NO SENSE THAT A 1.6 LITER ENGINE IS BEING RECALLED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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