Kia Soul Complaints (2015)

908 consumer complaints on file.

#11302051January 31, 2020
POWER TRAIN
2015 KIA SOUL. CONSUMER WRITES SEEKING PARTIAL REIMBURSEMENT FOR VEHICLE REPAIRS. *LD THE CONSUMER STATED THE BATTERY WAS REPLACED, BUT THE FAILURE RECURRED. THE THROTTLE BODY WAS CLEANED AND THE ADAPTIVES WERE RESET. THE VEHICLE WAS REPAIRED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306256January 31, 2020
ENGINE
SEVENTEEN YEAR OLD DAUGHTER DRIVING HOME FROM SCHOOL IN 2015 KIA SOUL, WEDNESDAY, 29 JANUARY 2020. MIDWAY GOING UP A STEEP HILL ON A MAJOR BUSY HIGHWAY, THE CAR ENGINE STOPPED WHICH LEFT HER IN THE RIGHT HAND LANE OF A FOUR LANE HIGHWAY. HIGHWAY 64, FAYETTEVILLE, TN, LINCOLN COUNTY. THIS HIGHWAY IS A MAJOR ROUTE FOR LARGE TRACTOR TRAILERS. DAUGHTER TURNED ON EMERGENCY FLASHER AND EXITED THE CAR FOR SAFETY. SEVERAL PEOPLE CAME BY AND HELPED PUSH THE CAR TO THE SIDE OF THE ROAD. THIS PART OF THE HIGHWAY HAS A SMALL SHOULDER WITH GUARDRAILS DUE TO THE STEP DROP OFF. INTERNET RESEARCH DESCRIBES OTHER KIA VEHICLES WITH THE EXACT ENGINE FAILURE SYMPTOMS THAT RESULTED IN NUMEROUS RECALLS. THIS VEHICLE'S VIN DID NOT INDICATE A RECALL. MILEAGE IS APPROXIMATELY 71,000. CURRENTLY UNABLE TO GET THE ACTUAL ODOMETER READING DUE TO THE ELECTRICAL SYSTEM IS DEAD. CAN PROVIDE THE ACTUAL MILEAGE WHEN I CAN GET THE ELECTRICAL SYSTEM POWERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302624January 28, 2020
ENGINE
WHILE DRIVING OIL LIGHT WOULD FLICKER EVER SO OFTEN. WHEN THIS WOULD HAPPEN WE WOULD STOP AND CHECK THE OIL LEVEL, IT WAS ALWAYS FULL. I TOOK CAR TO STORE ABOUT 4 BLOCKS FROM HOUSE AND ON THE WAY BACK LIGHT FLICKERED BUT BEFORE I COULD DO ANYTHING ABOUT IT THE ENGINE STARTED KNOCKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302126January 26, 2020
STEERING
IN STARTING THE CAR, I HAVE HAD A DOZEN INCIDENTS WHERE THE IGNITION IS FROZEN AND I CAN NOT TURN THE KEY. I TRY WIGGLING THE STEERING WHEEL, WIGGLING THE GEARS, REMOVING THE KEY, WAITING, ETC. ON SEVERAL OCCASIONS IT HAS BEEN 5 MINUTES BEFORE I WAS FINALLY ABLE TO TURN THE IGNITION ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301143January 22, 2020
ENGINE, POWER TRAIN
IT HAS BEEN TROUBLED FOR COUPLE OF YEARS. MAIN ISSUE IS WHEN I START ENGINE RPM HIT OVER 3,000 AND ENGINE CHECK LIGHT ON. VERY FIRST TIME BRING THE CAR DEALER SHIP, THEY JUST RESET ECU BUT SAME SYMPTOM OVER AGAIN DEALER SHIP CHANGED ECU. DURING A YEAR IT WAS OKAY BUT RECENTLY SAME PROBLEM COME UP AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300700January 21, 2020
UNKNOWN OR OTHER
P0420 CODE CATALYST SYSTEM BELOW THRESHOLD IS PART OF THE RECALL SC-176. THIS WAS IN ON5-17-19 FOR THE FIX. SEVEN MONTHS LATER SAME SAME CODE BACK ON 12-30-19. THIS CAUSE THE CAR TO HESITATE WHEN MOVING OR STOPPED.I HAVE BEEN GETTING 24 MPG INSTEAD OF 32 MPG. SINCE THE CODE CAME BACK. THE CAR FEELS LIKE ITS GOING TO STALL WHEN STARTING FROM A STOP. DEALER STATES CAR IS OUT OF WARRANTY BUT THIS WAS A RECALL FROM 5-17-19.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300067January 17, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATE 40 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE AND SHORTLY AFTER THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300077January 17, 2020
ENGINE, FUEL/PROPULSION SYSTEM
PISTON SLAPPING. ENGINE IS SHUTTING OFF WHILE DRIVING AND WHILE ON A HILL IT IT WORSE. IT CHOKES STOPS RUNNING AND REFUSES TO START. THE OIL IS ESCAPING OUT OF THE ENGINE DUE TO THE HIGH HARD PISTON SLAPPING WHICH IS MAKING A GOD AWFUL NOISE! THE CAR IS UNSAFE. IT SMELLS LIKE FIRE. I SEE THE RECALLS OF THE 1.6 ENGINE BUT THIS 2.0 IS DOING THE EXACT SAME THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299795January 16, 2020
ELECTRICAL SYSTEM
CAR WOULD NOT START WHEN START BUTTON DEPRESSED. LIGHTS ON DASH AND RADIO COME ON BUT CAR WILL NOT START BY PUSHING ON BUTTON EITHER WITH FINGER OR SMART KEY. IN THE PAST, THE CAR HAS EVENTUALLY STARTED BUT NOT TODAY. DEALERSHIP HAS CHECKED CAR TWICE WITH NO CORRECTVE ACTION EVEN SUGGESTED. THEY SAY THE HAVE NO IDEA FOR REPAIRS BECAUSE CAR ALWAYS STARTS AT THE SHOP. THEY SUGGEST HAVING THE CAR TOWED TO THE SHOP WHEN FAILURE OCCURS AND HOPE THE CAR WILL NOT START WHEN IT GETS TO SHOP. THE BATTERY IS NEW. CAR WAS AT THE DEALERSHIP FOR ROUTINE MAINTAINENCE TUESDAY, IT IS THURSDAY AND THE CAR WILL NOT START AFTER MANY ATTEMPTS. ON TWO OCCASIONS I SAT THE SMART KEY IN THE CUP HOLDER AFTER A FAILED ATTEMPT AND THE CAR STARTED WITHOUT ME PUSHING THE START BUTTON OR HAVING MY FOOT ON THE BRAKE PEDAL. IT SEEMS THERE ARE SEVERAL POSTINGS ABOUT THIS ISSUE ON THE INTERNET WITH NO RESOLUTION FORTHCOMING. IT IS QUITE FRUSTRATING!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299651January 15, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
MY KIA IS BURNING OIL AND STARTED THIS HESITATION FEELING !! MY CAR SMELLS BURNT INSIDE AND OUT OF THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299425January 14, 2020
ELECTRICAL SYSTEM
MY 2015 KIA SOUL BASE MT IS HAVING TROUBLE STARTING THE KEY WON'T TURN OVER THE IGNITION. OR THE IGNITION WILL TURN AND GET STUCK TO WHERE YOU CAN JUST PULL THE KEY OUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298561January 11, 2020
ENGINE, UNKNOWN OR OTHER
WHEN DRIVING DOWN THE ROAD ON A CITY STREET GOING APPROXIMATELY 50 MPH, MY VEHICLE BEGAN TO MAKE KNOCKING NOISES AND THE SEIZED AFTER I PULLED OVER TO THE SIDE OF THE ROAD. WHEN I GOT OUT TO CHECK THE OIL IT HAD ALL LEAKED OUT ONTO THE ROAD CAUSING MY OIL TANK TO BE DRY. THE CAR NOW WILL NOT START AND KIA HAS REFUSED TO FIX IT AND SAYS I AM OUT OF WARRANTY, BECAUSE I AM NOT THE FIRST OWNER OF THE CAR EVEN THOUGH I WAS OFFERED THE WARRANTY WHEN I PURCHASED THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297130January 4, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
WHILE GETTING READY FOR A 160 MILES TRIP, A FRIEND OF MINE CHECK THE ENGINE OIL AND FOR OUR SURPRISE IT WAS OFF STICK..NO OIL BUT THE LIGHT ON THE DASHBOARD NEVER GOT ON AS A WARNING. I TOOK IT TO WALMART AND YES, THEY MADE THE OIL CHANGE WITH THE NOTE ON PAPERS THAT IT HAD LITTLE OIL ONLY...WHY THIS HAPPENED ON A KIA SOUL 2015 WITH ALMOST 50,000 MILES?..I DON'T UNDERSTAND AND WHAT MIGHT HAPPENED IF I WERE GOING INTO THE 160 MILES TRIP WITHOUT OIL?..VERY RISKY..I THINK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292343December 31, 2019
ENGINE
PURCHASED VEHICLE 4/22/2019 FROM JIM ELLIS VOLKSWAGEN KENNESAW. APPROXIMATELY 5 WEEKS LATER GOT IN CAR STARTED TO DRIVE OUT ONTO I- 515, LIGHT CAME ON, I STOPPED CAR IMMEDIATELY, OIL WAS ALL OVER BACK OF CAR, TOP OF CAR, UNDERNEATH CAR, ALL OVER UNDER THE HOOD I IMMEDIATELY STOPPED. CALLED JIM ELLIS SPOKE TO SERVICE MANAGER SAID TO GET IT TO JIM ELLIS KIA (NEXT DOOR), SO I TOWED TO KIA. SAID I HAD A FAULTY OIL FILTER. THEY CLEANED THE VEHICLE & SENT ME OFF.....A COUPLE WEEKS LATER STILL FINDING OIL UNDER THE HOOD & HAD LOSS SOME OIL. ON MAY 18,2019 ENGINE LIGHT CAME ON WHILE DRIVING. I PULLED OVER INTO AUTO STORE. I CHECKED OIL AGAIN & NO OIL (TOWED AGAIN) THEN I WAS GOING OUT OF TOWN FOR WEEKEND, JIM ELLIS KIA , DAVID SERVICE MANAGER, SAID GO AHEAD AND DRIVE IT OUT OF TOWN. I TOLD HIM AT THIS POINT I FELT UNSAFE DRIVING THIS VEHICLE. HE ASSURED ME IT WAS SAFE. THEY HAD TOLD ME TO CHECK OIL EVERY OTHER GAS FILLUP AND TOP OIL OFF, SAID TODAY SOME VEHICLES YOU JUST NEED TO TOP OIL OFF....WHILE OUT OF TOWN AS I STOPPED OFF INTERSTATE & GOT GAS I OPENED HOOD TO CHECK OIL LEVEL LIKE JASON HAD INSTRUCTED. BUT AS I OPENED HOOD I SAW THE OIL DIP STICK ZIP TIED TO THE OTHER PARTS OF ENGINE. I IMMEDIATELY CONTACTED MATTHEW (VOLKSWAGEN) & DAVID (KIA) SENT THEM PHOTOS VIA TEXT. THEY INFORMED ME THAT KIA WAS DOING A COMPRESSION TEST. NOT TO TOUCH IT, TO CALL THEM & SET APPOINTMENT WHEN WE GOT BACK. WENT IN AND OIL WAS VERY LOW THEY SAID. AFTER NUMEROUS PHONE, & TEXT, EMAILS, VISITS & TOWING, AFTER COMPRESSION TEST KIA DETERMINED IT WAS A PROBLEM WITH ENGINE, IT NEEDED REPLACED. THEN NO ONE WANTED TO FIX IT EVEN THE WARRANTY I HAD PURCHASED A TIME CAR WAS PURCHASED. I'VE HAD THEIR RENTAL NOW FOR OVER 2 MONTHS. THE WARRENTY CO. SAID KIA SAID IT WAS A LUBRICATION PROBLEM. FINALLY THEY ARE NOW SAYING IT WILL BE FIXED.COVERED..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291213December 25, 2019
ENGINE, FUEL/PROPULSION SYSTEM
MY CAR STALLED DOWN LOST PRESSURE AND WOULD NOT GO I TOOK IT CALLED THE DEALERSHIP AND TOLD THEM WHAT WAS GOING ON MY KIA SOUL 2015 THE DEALERSHIP THE DEALERSHIP SAID IT WAS NO RECALL ON MY CAR MOTOR I HAD IT CHECKED OUT AND I CALL THE 1-800 NUMBER TO SEE ABOUT MY CALL OR BACK ON MY CAR THE LADY TOLD ME TO GET THE CAR TOWED TO THE DEALERSHIP IN FAYETTEVILLE KIA I DID I PAID $120 TO GET IT TOWED IN MIKE DILLARD CALLED ME TOLD ME THERE WAS NO CALL BACK ON MY MOTOR THAT I WAS GOING TO HAVE TO REPLACE MY MOTOR THAT MOTOR WAS GOING TO COST ME $10,000 TO GET IT DONE OR GET A REFURBISHED ONE I'VE BEEN CALLED KIA MANUFACTURER AND TALK WITH THE CLAIMS ADJUSTER I HAVE A CLAIM ALREADY IN PROGRESS AND THE LADY TOLD ME TO GO AHEAD AND HAVE IT TOWED TO THEM BUT THEY'RE SENDING ME THEY WILL NOT REPLACE MY MOTOR I NEED HELP WITH THIS BECAUSE SOMETHING'S GOING, BECAUSE I'M LOOKING ON THE WEBSITE AND IT'S STATING THAT IT IS A RECALL ON MY MOTOR BUT MINE DOES NOT HAVE MY VIN NUMBER DOES IT SHOW UP ON THE RECALL I NEED TO KNOW WHAT I NEED TO DO WITH MY MOTOR MY KIA SOUL THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290929December 23, 2019
STRUCTURE:BODY, ENGINE, FUEL/PROPULSION SYSTEM
I'M AWARE OF YOUR INVESTIGATION INTO THE 2015 KIA SOUL. MINE CAUGHT FIRE YESTERDAY MORNING ON I75 IN FL. I WOULD LIKE TO OFFER IT TO YOUR ORGANIZATION FOR INVESTIGATION. IT IS LOCATED: CRICKET'S 13601 US HWY 41 SPRINGHILL FL 34610 THANK-YOU I WILL HELP IN ANYWAY POSSIBLE TO GET THIS PROBLEM SOLVED. CONTACT ME ANYTIME. I WAS DRIVING IN THE MIDDLE LANE WHEN IT HESITATED LIKE IT WASN'T GETTING GOOD GAS FLOW AND WITHIN A MILE IT MADE A HISS AND JUST GOT HEAVY. LUCKILY THERE WAS NO TRAFFIC, I GOT SAFELY OF THE ROAD AND WITHIN 10 MIN IT WAS GONE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11290060December 19, 2019
UNKNOWN OR OTHER
DRIVING ON HIGHWAY AND THE CAR EXCELERATED ALL OF A SUDDEN TO A HIGHER SPEED. THIS HAS HAPPEN SVERAL TIMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288842December 13, 2019
STRUCTURE:BODY, ENGINE, UNKNOWN OR OTHER
I WAS DRIVING MY CAR LATE AT NIGHT HEADING HOME FROM A CONCERT WHEN SMOKE STARTED COMING FROM THE HOOD. I WAS ONLY GOING ABOUT 25MPH AND APPROACHING A STOP SIGN. I IMMEDIATELY STOPPED THE VEHICLE AND NO SOONER THAN. I COULD GET MY DOOR OPEN, IT BURST INTO FLAMES. I HAD ONLY BEEN DRIVING THE CAR ABOUT 5 MINUTES WHEN THIS HAPPENED.
Crash:
No
Fire:
Yes
Injuries:
2
Deaths:
0
#11288855December 13, 2019
ENGINE
MY CHECK ENGINE LIGHT CAME ON AND IT WAS DIAGNOSED TO BE AN ISSUE WITH THE CATALYTIC CONVERTER. THERE IS A RECALL FOR MY YEAR AND MAKE OF KIA (REFERENCE NUMBER SC176) AND I WOULD LIKE ASSISTANCE TO REPAIR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287934December 9, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING 30 MPH, THE CONTACT HEARD A ROD KNOCKING IN THE ENGINE WITHOUT WARNING. THE CONTACT SPOKE WITH EVANS KIA (4580 WASHINGTON RD, EVANS, GA 30809, (706) 305-4000) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING), WHICH HE ASSOCIATED WITH THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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