Kia Soul Complaints (2013)

668 consumer complaints on file.

#10605256June 25, 2014
EXTERIOR LIGHTING, INTERIOR LIGHTING, STRUCTURE
2013 KIA SOUL. CONSUMER WRITES IN REGARDS TO PROBLEMS ON THE DASH BOARD INVOLVING THE LIGHT INDICATOR FOR THE HEAD LIGHTS AND PARKING LIGHTS. *SMD THE CONSUMER DID NOT KNOW, HIS HEADLIGHTS WERE NOT ON. HE DISCOVERED THE INDICATOR DISPLAYED THE SAME PICTURE FOR THE PARKING LIGHTS AND THE HEADLIGHTS. THE CONSUMER STATED THE SECOND TIME, AS HE ENTERED HIS PARKING SPOT, IT BECAME OBVIOUS THE HEADLIGHTS WERE NOT ON, YET THE DASH BOARD INDICATED THERE WERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605698June 24, 2014
SERVICE BRAKES
THE VEHICLE HAS BEEN MAKING SCRAPING NOISES WHEN THE BRAKE IS APPLIED. MY MECHANIC ASSUMED IT WAS THE FRONT BRAKES ALTHOUGH IT ONLY HAS 14K MILES ON IT. THE FRONT BRAKES AND ROTORS ARE FINE BUT THE BACK ROTORS HAVE GROOVES THROUGH THEM AND THE BRAKES THEMSELVES ARE MOTTLED LOOKING. CONCERNED THAT THIS IS A MECHANICAL PROBLEM AND THE CAR IS STILL UNDER WARRANTY, THE MECHANIC TOLD ME TO CONTACT THE DEALER. I TOOK IT TO THE DEALER WHO SAID #1-HE COULD NOT HEAR THE SCRAPING AND #2-THE BRAKES ARE FINE WITH PLENTY OF WEAR LEFT ON THEM. WHEN I QUESTIONED WHY THE BACK ROTORS WOULD WEAR BEFORE THE FRONT AND WHY THEY WOULD BE WORN AT ALL WITH ONLY 14K HE HAD NO ANSWER. SINCE THERE WAS ENOUGH WEAR REMAINING ON THE REAR ROTORS THERE WAS NO ACTION REQUIRED BY THEM. MASTER CYLINDER? E-BRAKE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596227June 4, 2014
SERVICE BRAKES
I BOUGHT A KIA SOUL 2013 USED WITH 12,400 MILES ON IT SATURDAY MAY 31, 2014. WEDNESDAY JUNE 4, 2014 I WAS TAPPING ON MY BRAKES TO STOP FOR A LIGHT WHEN I HEARD A CLICKING SOUND NOT VERY LOUD BUT A CLICK. THE KIA SOUL DID NOT STOP. I PRESSED ON THE BRAKES A LITTLE HARDER MY CAR DID NOT STOP FOR ANOTHER FOOT OR TWO. THANK GOD THERE WAS NOT ANOTHER CAR IN FRONT OF ME OR I WOULD HAVE HIT THE OTHER CAR FOR CERTAIN. I AM SCARED TO DRIVE MY CAR. THE KIA SOUL IS ALSO PULLING TO THE RIGHT I TOOK THE CAR IN TUESDAY JUNE 3, 2014 HAD THE CHECK OUT WAS TOLD THE ALIGNMENT WAS GOOD THE REASON FOR PULLING WAS BECAUSE EACH TIRE HAD DIFFERENT PRESSURE, WAS TOLD THAT ALL TIRES WERE THE NOW THE SAME PRESSURE. DRIVING THE CAR TO WORK TODAY THE KIA SOUL AGAIN STARTED PULLING TO THE RIGHT. I AM ALSO HAVING A PROBLEM FINDING OUT TO REGISTER THAT I BOUGHT A USED KIA SOUL 2013 THAT STILL IS UNDER MANUFACTURE WARRANTY. I DID NOT BUT THE KIA SOUL FROM A KIA DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594247May 27, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE ATTEMPTING TO STOP, THE BRAKES MALFUNCTIONED CREATING AN EXTENDED STOPPING DISTANCE. THE CONTACT INDICATED THAT DURING THE INCIDENT THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS AND THE BRAKES APPEARED TO BE SKIPPING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588798May 16, 2014
ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT THE INSTRUMENT PANEL FAILED TO ILLUMINATE WHEN THE VEHICLE WAS POWERED ON. ADDITIONALLY, THE CONTACT MENTIONED THAT THE GEAR SHIFTER WOULD NOT MOVE OUT OF PARK WITHOUT THE CONTACT PUSHING THE GEAR RELEASE BUTTON. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584218April 22, 2014
STEERING
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE ERRONEOUSLY VEERED LEFT AND RIGHT AND CAUSED THE CONTACT TO CRASH INTO A GUIDE RAIL. THE CONTACT SUSTAINED NECK, BACK, AND WRIST INJURIES, A BROKEN FINGER, AND MINOR BRUISING. THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 14,000. THE VIN WAS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10575704March 30, 2014
TIRES, WHEELS
I WAS DRIVING ON A HIGHWAY WHEN, WITHOUT ANY PROVACATION, THE TWO TIRES ON THE DRIVERS SIDE BLEW OUT THE SIDEWALL. HOLE WAS THE SIZE OF A 50 CENT PIECE. THIS HAPPENED AGAIN ON MARCH 26, 2014. WE WERE DRIVING ON A HIGHWAY AND THE REAR TIRE ON THE DRIVER'S SIDE BLEW OUT THE SIDEWALL AGAIN. MILEAGE WAS 36,646. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575071March 27, 2014
AIR BAGS
I WAS SECOND IN LINE AT A STOP SIGN AND WAS HIT BY 2006 FORD F150 TRAVELING ABOUT 50 MPH IN THE DRIVERS FRONT QUARTER PANEL. THE ONLY 2 AIRBAGS THAT DEPLOYED WERE THE STEERING WHEEL AND THE FRONT PASSENGER AIR BAG. THE 2 IN THE PILLARS COMING DOWN ALONG THE WINDSHIELD DID NOT DEPLOY, NEITHER DID THE ONES ON THE DOOR. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10563423February 7, 2014
LATCHES/LOCKS/LINKAGES
OUR 2013 KIA SOUL ONLY HAS ONE MANUAL DOOR LOCK WHICH IS LOCATED ON THE DRIVER DOOR. WHEN THE TEMPERATURE IS BELOW FREEZING, THE KEY BECOMES EXTREMELY HARD TO TURN OR WON'T TURN AT ALL. IF THE KEY BREAKS WHILE SOMEONE IS ATTEMPTING TO OPEN THE DOOR, THERE IS NO OTHER LOCK TO ALLOW THE PERSON TO ENTER THE VEHICLE WITH A SECOND KEY. THIS IS THE ONLY CAR WHICH I HAVE KNOWN TO ONLY HAVE ONE MEANS OF UNLOCKING THE DOORS TO THE VEHICLE, THAT IS, THE DRIVER SIDE DOOR LOCK. THE CAR SHOULD BE REQUIRED TO HAVE AT LEAST TWO LOCKS SO THAT IF ONE PERSON BREAKS THE KEY WHILE TRYING TO OPEN THE LOCK IN FREEZING CONDITIONS A RELATIVE CAN USE A SECOND LOCK AND SPARE KEY TO OPEN THE OTHER LOCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561029January 22, 2014
ELECTRICAL SYSTEM
CAR HAS PROBLEMS PLAYING MP3S IN WHICH I HAVE USED AUDACITY TO SPLIT UP INTO MULTIPLE TRACKS. THERE IS FREQUENTLY CRACKING/POPPING SOUNDS FROM THE AUDIO, AND WHEN TURNING ON THE CAR (AFTER HAVING LISTENED TO SAID MP3S ON THE PREVIOUS TRIP), SOMETIMES THE RADIO DISPLAY SCREEN IS BLACK. NO BUTTONS WILL TURN IT ON. IT'S COMPLETELY DEAD. I HAVE DISCOVERED THIS ONLY HAPPENS WITH FILES THAT I'VE HAD RUN THROUGH AUDACITY AND SPLIT UP INTO SEPARATE TRACKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560216January 16, 2014
AIR BAGS, STRUCTURE:BODY
WAS MAKING A LEFT HAND TURN INTO A PARKING SPOT NEXT TO CAR THAT WAS ALREADY PARKED, WAS BARELY MOVING WHEN ALL OF A SUDDEN THE CAR TAKES OFF HITS THE CURB AND HITS THE WALL OF A BUILDING, AIR BAGS DEPLOYED. WE HAD BEEN DRIVING THAT MORNING WITH NO PROBLEM UNTIL THAT TIME. FRONT END WAS TOTALED WITH POSSIBLE DAMAGE TO THE WHEELS/AXLES DUE TO THE IMPACT WITH THE CURB. COUPLE OF DAYS LATER NECK PAIN PROBABLY DUE TO WHIPLASH, GLASSES WERE KNOCKED INTO THE BACK SEAT - WIFE JUST JAMMED HER PINKY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10560123January 15, 2014
VISIBILITY/WIPER
I WENT TO MY CAR ON A COLD MORNING IN JANUARY AND FOUND A CRACK ACROSS THE WINDSHIELD AT THE LEVEL OF THE REARVIEW MIRROR. I DO NOT RECALL HEARING A ROCK CHIP PRIOR THE CRACK FORMING. I CONSIDER THIS CRACK A SAFETY ISSUE WITH THE WINDSHIELD CRACKING POSSIBLY BECAUSE OF REARVIEW MIRROR LOADING OR UNUSUALLY CRACK PRONE WINDSHIELD GLASS. NOTE: THE AFFECTED PARTS PULL-DOWN IN THIS FORM IS NOT WORKING. I WOULD HAVE SELECTED THE WINDSHIELD AND THE REARVIEW MIRROR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558634January 6, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT AN ABNORMAL NOISE WAS HEARD FROM THE VEHICLE WHEN THE BRAKES WERE APPLIED. ADDITIONALLY, THE BRAKE PEDAL SEIZED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 35.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558106January 1, 2014
CHILD SEAT:LATCH STRAP, CHILD SEAT
HI MY NAME IS [XXX], I HAVE A REGISTERED EVENFLO DISCOVERY/ NURTURE INFANT CAR SEAT. THIS CAR SEAT HAS THE SAFETY LATCH THAT LATCHES TO THE NEWER MODEL VEHICLES AND THEN THE BASE. THEN THE CARSEAT LATCHES TO THE BASE. THE CARSEAT BASE AND ALL THEN MOVES FROM SIDE TO SIDE A GREAT AMOUNT OF DISTANCE AND I ALSO HAD AN OFFICER CHECK IT OUT AND HE SAID IT IS A DEFAULT FROM THE MANUFACTURE AND I COULD BE FINED. I WOULD LIKE A REFUND PLEASE OR AT THE LEAST A NEW WORKABLE SAFE NONE MOVING CARSEAT. I APPRECIATE EVENFLO MOST EVERYTHING WITH MY BABIES BUT THIS CARSEAT IS A FLUKE AND THANK YOU. (RELATED VEHICLE INFORMATION: MODEL YEAR=2013, MAKE=KIA, MODEL=SOUL) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555115December 6, 2013
AIR BAGS, STRUCTURE:BODY, ELECTRICAL SYSTEM
AIRBAG EXPLODED ON IMPACT WITH GAPING HOLES WITH HEAVY SMOKE COMING OUT WITH HOT HEAT CAUSING REDNESS TO MY CHEST AND REDNESS TO MY HANDS AND A BLOW TO MY WRIST THAT CAUSED FRACTURE TO MY LEFT WRIST. *TR
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10553062November 20, 2013
ELECTRICAL SYSTEM
AFTER OWNING THIS VEHICLE FOR A MONTH OR SO, I NOTICED THAT WHEN I TURN ON THE VEHICLE THE RADIO SCREEN WAS HALF FADED OR GONE. THIS IS THE SCREEN THAT ALLOWS YOU TO USE THE HANDS FREE DEVICE ALSO. I TOOK VEHICLE TO DEALERS AND THEY STATED THAT THE RADIO WOULD HAVE TO BE REPLACED. I WAS A BIT CONFUSED AS TO HOW THIS COULD HAPPEN TO A NEW CAR BUT... STUFF HAPPENS. I REALLY ENJOY THIS CAR AND HAVE HAD NO OTHER ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551899November 12, 2013
AIR BAGS
AN ACCIDENT OCCURRED WHERE OUR 2013 KIA SOUL HIT THE REAR OF ANOTHER CAR. EXCESSIVE DAMAGE OCCURRED TO OUR CAR TO THE POINT WHERE IT WAS NOT DRIVEABLE. THE AIR BAGS DID NOT DEPLOY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10550499November 1, 2013
SERVICE BRAKES
AT STOP LIGHT, BRAKE PEDAL WENT TO FLOOR AND VEHICLE STARTED TO MOVE FORWARD INTO INTERSECTION. THANKFULLY NO VEHICLES WERE AT THAT INTERSECTION AT THAT TIME! AFTER FIVE OR FEWER SECONDS THE BRAKES CAUGHT AND I WAS ABLE TO STOP THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545701September 27, 2013
SERVICE BRAKES
MY BRAKES MAKE THIS SCREECHING SOUND WHEN BACKING UP, AFTER HAVING ONLY 2 MONTHS. THEY WOULD ALSO NOT HOLD SOMETIMES. THE 3 MOST FRIGHTENING WAS 1. ALMOST RAN OVER A PERSON, 2. RAN OUT INTO INTERSECT WITH ENTIRE FAMILY IN CAR B 4 STOPPING 3. WITH MY BOYS IN CAR ON WAY TO SCHOOL GOING DOWN HILL BRAKES WON'T CATCH. I CALLED DEALERSHIP IT TOOK THEM ALMOST A WK TO GET ME IN SHOP TO SAY THEY CAN'T FIND ANYTHING WRONG.DIDN'T DRIVE IT THOUGH. THE PERSON THAT YOU AS TO CALL AND GET ME IN WAITED TIL MON TO CALL. I HAD CALL CORP. OFFICE AND WAS TOLD TO BRING IN SAT B 4 THAT. WASN'T OFFERED A RENTAL OR ANOTHER CAR TIL WHAT WAS WRONG WAS FIXED. THE BRAKE ISSUE HAS BEEN GOING ON OFF AND ON FOR MONTHS. I BOUGHT THIS SOUL NEW OFF SHOW ROOM FLOOR. AFTER MONTHS OF GOING BACK AND FORTH WITH THIS, CORP SENT TO ANOTHER LOCATION THAT TOLD ME BRAKES DO THIS CAUSE CAR OUTSIDE CONDENSATION CAUSING IT. THIS NOT FIRST NEW CAR NEVER HAPPENED B 4, AFTER OTHER DEALERSHIP KEEPS A WEEK THEY COULDN'T DUPLICATE PROBLEM, I HAVEN'T DRIVEN MY CAR MUCH GOT IN IT OTHER DAY CREEP TO STORE BACKED UP AGAIN BRAKES DIDN'T HOLD RAN INTO SHRUBBERY AND A WALL. CALLED BBB TO FILE COMPLAINT UNDER LEMON LAW. WANT DIFFERENT VEHICLE. JUST SAW TO THAT KIA DOING A RECALL OVER THERE BECAUSE OF BRAKES, THEY KNOW SOMETHING WRONG WHY NOT JUST TAKE THE CAR BACK & LET ME GET ANOTHER THIS IS JUST BAD BUSINESS. IF I RUN OVER SOMETHING, SOMEONE OR INJURY MYSELF THEY'RE GOING TO B OUT OF MORE. THEY GOT RIGHT PERSON NOT GIVING UP TIL WRONG MADE RIGHT. THE KIA SOUL BRAKING SYSTEM IS SUBSTANDARD. THEY ALL KNOW THIS TOO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537912August 29, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE CHECK WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER FOR A DIAGNOSIS. THE TECHNICIAN STATED THAT THE WIRING CODING WAS SOY BASED AND THAT ANIMALS WERE EATING THE WIRES. AS A RESULT, THE WIRING HARNESS AND THE EMISSION WIRING NEEDED TO BE REPLACED. THE CONTACT MENTIONED THE SAME SOY BASED CODING WIRING WAS USED TO REMEDY THE DEFECT AND HE WAS CONCERNED THAT THERE WOULD BE A RECURRENCE IN THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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