Kia Soul Complaints (2015)

908 consumer complaints on file.

#11337347July 3, 2020
ENGINE
CHECK ENGINE LIGHT CAME ON THIS MORNING. AUTO PARTS STORE RAN THE CODE, WE WERE INFORMED IT WAS JUST THE GAS CAP. TIGHTENED THE GAS CAP, AND THEY RESET THE CODE. ABOUT 3 HOURS LATER THE OIL LIGHT STARTED FLASHING, WE PROMPTLY ADDED MORE OIL. SEVERAL HOURS LATER WE WERE GOING TO LUNCH AND THE ENGINE IS KNOCKING VERY LOUDLY. VEHICLE IS NOT RUNNING PROPERLY, AND WE WERE TOLD IT SOUNDS LIKE A ROD OR BEARING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337096July 2, 2020
ENGINE
ON JUNE 12TH OR 13TH CAN'T RECALL WHAT DAY AROUND 9 AM ON MOJAVE ROAD IN PARKER AZ, I WAS DRIVING BACK TO MY GRANDMOTHERS HOME ABOUT 2 MILES AWAY FROM MY FRIENDS HOUSE WHEN ALL OF A SUDDEN I STARTED HEARING A KNOCKING SOUND COMING FROM UNDER MY HOOD. I MADE MY DAD CHECK WHERE IT WAS COMING FROM AND HE SAID FROM MY ENGINE. I HAVEN'T DROVE MY CAR SINCE BECAUSE I'M AFRAID I'LL MAKE MORE DAMAGE TO IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337168July 2, 2020
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
2015 KIA SOUL + HAS JUST BEEN CHECKED BY OUR DEALERSHIP SERVICE DEPARTMENT FOR NOT ACCELERATING AND SHIFTING PROPERLY. DEALER PERFORMED TRANSMISSION SERVICE AT 106,768 MILES ON JUNE 30, 2020, AND THIS DID NOT CLEAR THE ISSUES, 2ND SERVICE INSPECTRION ON JULY 1, 2020 RESULTED IN SERVICE DEPARTMENT SAYING THE ISSUES ARE WITH A PLUGGED CATALYTIC CONVERTER, WHICH HAS BEEN A POTENTIAL CONTRIBUTOR TO THE ONGOING NHTSA INVESTIGATION OF ALL KIA SOUL MODELS WITH THE 2.0L NU ENGINE. WE ALSO NOTED EXCESSIVE OIL CONSUMPTION TO THE SERVICE DEPARTMENT ON MULTIPLE OCCASIONS, BUT THEY HAVE DECLINED STARTING AN OIL CONSUMPTION TEST. NEITHER THE DEALER NOR EXTENDED WARRANTY COMPANY WILL COVER REPAIRS, AND ALLOWED US TO LEAVE THE DEALERSHIP WITH THE VEHICLE IN POTENTIALLY UNSAFE CONDITION, WITH NO REMEDY OTHER THAN US PAYING FOR PARTS AND LABOR TO REPLACE THE CATALYTIC CONVERTER. I WANT TO HAVE MY COMPLAINT ADDED TO THE ONGOING INVESTIGATION, AND CAN PROVIDE AND ENCOURAGE OTHER KIA SOUL OWNERS TO ALSO ADD THEIR SIMILAR ISSUES,M WHICH ARE WELL DOCUMENTED ON LINE IN FORUMS AND SOCIAL MEDIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337247July 2, 2020
ELECTRICAL SYSTEM
WHEN TURNING ON THE IGNITION NOTHING HAPPENS. THE DASH LIGHTS GO ON BUT THE CAR DOESN'T START. AFTER A FEW TRIES IT WILL START. SOMETIMES A SHORT HESITATION, OTHER TIMES IT WILL TAKE SEVERAL TRIES. I HAVE A NEW BATTERY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331417June 29, 2020
FUEL/PROPULSION SYSTEM
COLD IDLE SENSOR WILL CAUSE THE CAR TO REC AT A HIGH RPM. KIA HAS STATED THEY ARE AWARE OF THE ISSUE AND HAVE NO KNOW FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331526June 29, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) HOWEVER THE FAILURE RECURRED. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED HOWEVER, THERE WAS AN ABNORMAL SOUND COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO KIA STORE ELIZABETHTOWN LOCATED AT 1501 N DIXIE HWY ELIZABETHTOWN, KY 42701, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331287June 28, 2020
ENGINE
CAR WAS AT 73,000 MILES AND I HAD ONLY HAD IT FOR ABOUT A YEAR AND DURING THIS TIME I HEARD A TICKING NOISE, RATTLING FROM THE ENGINE SO I GOT A OIL CHANGE. THE NOISE CONTINUED AND GOT LOUDER. ONE DAY ON THE FREEWAY THE NOISE GOT EXTREMELY LOUD THEN I HEARD A LOUD POP AND DIDN'T KNOW AT THE TIME BUT MY CAR BEGAN SMOKING AND SOMEONE THANKFULLY FLAGGED ME DOWN. I GOT OUT OF THE VEHICLE TO SEE ALL THE OIL COMPLETELY CAME OUT MY CAR WAS COMPLETE EMPTY OF OIL. MY ENGINE BLEW. I TOOK MY CAR TO A DEALERSHIP WHERE THEY JUST SENT A BILL $5000+ AND DIDN'T CHECK TO SEE THE REASON ON MY ENGINE BLOWING I BELIEVE IT'S PART OF THE RECALL EVEN THOUGH IT'S NOT SPECIFIC FOR MY VIN SINCE I LITERALLY JUST GOT THE VEHICLE IT'S ONLY 5 YEARS OLD THE ENGINE SHOULD NOT HAVE BLOWN UP LIKE THAT. I COULD HAVE BEEN SERIOUSLY INJURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331167June 26, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
CAR WAS IN MOTION GOING DOWN STREET THEN ENGINE STOPPED FROZE SHUT OFF WHILE DRIVING THROUGH MIDDLE OF INTERSECTION. TRIED TO RESTART CAR ONCE IT STARTED AGAIN ENGINE BEGAN A LOUD GRINDING NOISE LIKE PISTONS WERE READY TO EXPLODE. I DROVE HOME WITH THE ENGINE MAKE THE LOUD GRINDING NOISE AND STALLING CREATING UNSAFE DRIVING CONDITION. I SEE THAT THERE IS A 2015 KIA SOUL RECALL FOR GDI ENGINES BUT THE KIA HEADQUARTERS ARE SAYING THERE IS NO RECALL. THE CAR IS AT THE KIA SERVICE CENTER NOW AND THE FIRST THING THEY SAID IS THAT WE MAY NEED A NEW ENGINE. I FEEL THAT THIS IS A VERY UNSAFE IN THIS CAR AND I AM AFRAID OF KNOWN KIA SOUL ENGINE DEFECTS COULD PUT MY LIFE IN DANGER WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330780June 25, 2020
ENGINE
I WAS DRIVING AT APPROXIMATELY 55 MPH ON A LOCAL HIGHWAY AND THE CAR SHUTTERED. IMMEDIATELY AFTER THE SHUDDER THERE WAS A LOUD KNOCKING NOISE COMING FROM THE ENGINE. I CALLED RENALDO KIA IN SHELBY NC AND WAS ABLE TO DRIVE THE CAR THERE. ABOUT TWO MILES FROM THE DEALERSHIP THE CHECK ENGINE LIGHT CAME ON AND WAS ALERTED BY THE INTERNAL SYSTEM THAT THERE WAS AN ABNORMAL FAULT IN THE ENGINE. THE CAR HAD LESS THAN 78K MILES. THE SERVICE CENTER REP SAID THAT 2015 KIA'S WERE CONSTANTLY IN HER SHOP AND THERE WAS IN FACT 2 IN FRONT OF MINE FOR THE EXACT SAME ISSUE. I WAS TOLD THAT BOTH OF THESE CARS HAD MILEAGE EXCEEDING 100K MILES BUT THAT THIS WAS NOT A UNIQUE ISSUE FOR THIS MAKE AND YEAR. MY CAR'S ENGINE IS CURRENTLY BEING TORN APART AND I DO NOT KNOW EXACTLY WHAT THE FAILURE MODE WAS BUT WAS ADVISED BY THE SERVICE DEPARTMENT ITS MOST LIKELY GOING TO RESULT IN A REPLACED ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329995June 22, 2020
ENGINE
MY MOTOR ENGINE STARTED MAKING A KNOCKING SOUND AND START TO STOP MOVING TOOK IT NAPPA MECANICH AND WAS TOLD IT WAS NOT FIXABLE THE PART THAT IS THE PROBLEM HAS BEEN RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330153June 22, 2020
STEERING
THIS USED CAR WAS SOLD TO ME WITH UNFIXED RECALL. RECALL WAS NOT DISCLOSED AT TIME OF PURCHASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329583June 18, 2020
ENGINE
I PURCHASED MY VEHICLE CERTIFIED USED FROM ENTERPRISE RENT A CAR. A LITTLE OVER 30,000 MILES I BEGAN HAVING ENGINE OIL BURN ISSUES IN WHICH I WAS LOSING ENGINE OIL QUICKLY AND WITH NO DISCERNIBLE LEAKS AFTER BRINGING IT TO A MECHANIC. I HAVE LEARNED FROM RESEARCHING OTHER COMPLAINTS ONLINE THAT THIS IS A PROBLEM MANY WITH THIS MODEL VEHICLE ARE EXPERIENCING AND THAT DEALERSHIPS ARE OFTEN TELLING CONSUMERS WHO VOICE THEIR CONCERN THAT THEY MUST NOT HAVE HANDLED MAINTENANCE CORRECTLY. I HAVE SINCE BEEN KEEPING OIL ON HAND TO REFILL MY OIL SOMEWHAT REGULARLY AND CHECKING THE OIL MORE FREQUENTLY AS THIS ISSUE APPARENTLY MAY CAUSE AN ENGINE TO SEIZE WITH LITTLE WARNING AND NO OIL WARNING LIGHT, AS MINE DOES NOT GO OFF WHEN IT OTHERWISE SHOULD WHEN I AM RIDICULOUSLY LOW. THE RATE OF BURN IS INCONSISTENT AND I JUST HAD ANOTHER SURPRISE TO THAT EFFECT AND I AM WORRIED THAT WHILE I STILL OWE MONEY ON THE VEHICLE I MAY NOT BE ABLE TO AFFORD REPLACING THE ENGINE MYSELF AND AM INTERESTED IN WHY THIS HASN'T RESULTED IN A MANUFACTURER RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329556June 18, 2020
ENGINE
ON MAY 11, 2018, WE PURCHASED A USED 2015 KIA SOUL FOR USE BY OUR DAUGHTER, WHO WAS IN COLLEGE IN AT THE TIME. IT CAME WITH A MANUFACTURER'S WARRANTY, WHICH WE WERE ADVISED EXPIRED ON APRIL 27, 2020. WE PURCHASED AN ADDITIONAL EXTENDED CNA NATIONAL WARRANTY CORP. WARRANTY FROM THE DEALER, CARMAX. THE CAR HAS BEEN REGULARLY MAINTAINED, AND HAS BEEN SERVICED FOR ALL RECALL ITEMS THAT WE HAVE BEEN NOTIFIED OF BY KIA. ON MARCH 1, 2020, OUR DAUGHTER MOVED TO SAN FRANCISCO, AND HOUSED THE VEHICLE AT OUR HOME IN PETALUMA, CA. DUE TO BEING SHELTERED IN PLACE DURING THE PANDEMIC, THE CAR SAT IDLE AND WAS NOT USED AGAIN UNTIL SHE RETRIEVED IT IN MAY. ON MAY 10, 2020, ON HER WAY BACK FROM PETALUMA TO SF, WHILE TRAVELING SOUTH ON HIGHWAY 101 A 'CHECK ENGINE' LIGHT WENT ON AND SHE BEGAN TO EXPERIENCE A LOSS OF POWER IN THE VEHICLE. IT WOULD NOT ACCELERATE PAST 40 MPH, AND SO SHE EXITED THE HIGHWAY AND CALLED AAA. THE CAR WAS TOWED TO OUR LOCAL AUTO REPAIR SHOP IN PETALUMA. THE COST OF THE TOW WAS $276. WHICH WAS NOT COVERED BY EITHER AAA OR THE WARRANTY. AN INSPECTION OF THE VEHICLE, PERFORMED BY OUR MECHANIC ALONG WITH THE WARRANTY INSPECTOR, DISCLOSED THAT 3 OF 4 OF THE CONNECTING ROD BEARINGS HAD BROKEN AND THE CAR WAS NO LONGER OPERABLE. DUE TO RESULTING DAMAGE TO THE ENGINE, THE ENTIRE ENGINE ASSEMBLY HAD TO BE REMOVED AND REPLACED. WE RECEIVED A REBUILT ENGINE PER THE TERMS OF THE EXTENDED WARRANTY, NOT A NEW ENGINE. THE CAR WAS IN THE SHOP FOR OVER A MONTH WHILE THE INSPECTION, WHICH NEEDED TO BE PERFORMED WITH THE WARRANTY INSPECTOR PRESENT, COULD BE ARRANGED AND A REPLACEMENT ENGINE COULD BE FOUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329387June 17, 2020
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE SOUNDED WITH A LOUD BANG WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE BLOCK CRACKED AND THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 156,000. *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329093June 16, 2020
ENGINE
THERE WAS A RECALL, TOOK IT TO A LOCAL DEALER IN ROCKY MOUNT NC. WAS TOLD IT NEEDED CATALYTIC CONVERTER REPLACED. KIA HAD IT FIXED. ABOUT TWO MONTHS LATER CHECK ENGINE LIGHT BEGAN FLASHING AND CAR WOULD NOT ACCELERATE PASS 60. AGAIN I TOOK IT TO THE DEALERSHIP IN ROCKY MOUNT NC. WAS TOLD THEY DIDN'T KNOW WHAT THE CODES WERE,AND THAT THEY COULD RESET THE COMPUTER. AFTER DOING SO I RELOCATED TO HIGH POINT NC AND UPON ARRIVAL, IT BEGAN TO DO THE SAME. MY CAR HAS NOW BEEN AT THE DEALERSHIP HERE IN HIGH POINT OVER A MONTH. THEY JUST CALLED STATING MY ENGINE WAS BLOWN. THAT IT WOULD COST 3633.94 FOR AN ENGINE. KIA WOULD PAY HALF. LABOR WOULD BE 2399 AND THAT'S ALL ON ME. I STILL OWE 8 GRAND AND DON'T HAVE THAT KIND OF MONEY. THOUGHTS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329123June 16, 2020
EXTERIOR LIGHTING
DRIVING AT NIGHT WHEN SUDDENLY MY KIA SOULS HEADLAMPS IN LOW BEAMS STARTED FLICKERING ON AND OFF IN FRONT OF A POLICE CAR NO LESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329139June 16, 2020
ENGINE, FUEL/PROPULSION SYSTEM
I WAS DRIVING WHEN A PUFF OF SMOKE CAME FROM MY ENGINE. MY CAR BEGAN TO STALL AND I PUT THE CAR IN PARK AND WAS ABOUT TO MAKE A PHONE CALL TO MY WIFE WHEN TWO JOGGERS NEARBY YELLED THAT MY CAR WAS ON FIRE. I LEFT THE VEHICLE AND RAN ACROSS THE STREET. THE TOW JOGGERS HAD CALLED 911. THEY TOLD ME THAT MY CAR FIRE WAS STARTED UNDERNEATH MY VEHICLE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11328963June 15, 2020
ENGINE
TL* THE CONTACT OWNED A 2015 KIA SOUL. THE CONTACT STATED WHILE DRIVING A PUFF OF SMOKE WAS SEEN COMING FROM THE HOOD AS IT STARTED TO STALL. THE CONTACT STATED THAT NO WARNING LIGHTS WERE ILLUMINATED. THE CONTACT STATED THAT A JOGGER ALERTED HIM OF FLAMES COMING FROM UNDERNEATH THE VEHICLE. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. A FIRE DEPARTMENT REPORT WAS FILED. THE CONTACT WAS THE ONLY PERSON IN THE VEHICLE. NO INJURIES WERE SUSTAINED. THE CONTACT STATED THE VEHICLE WAS TOWED TO A TOWING LOT AND DEEMED A TOTAL LOSS. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11328476June 12, 2020
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE VEHICLE LOSS MOTIVE POWER AND JERKED WITH THE OIL PRESSURE AND BATTERY WARNING LIGHTS ILLUMINATED. THE CONTACT COASTED TO THE SHOULDER OF THE ROADWAY AND RESTARTED THE VEHICLE HOWEVER, THE VEHICLE FAILED TO OPERATE AS DESIGNED. KINGS KIA (9600 KINGS AUTO MALL RD, CINCINNATI, OH 45249, (888) 460-0461) WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED NOR MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327810June 8, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT SEVERAL WARNING LIGHTS WERE ILLUMINATED INDICATING A MISFIRE ON SEVERAL ENGINE CYLINDERS. THE VEHICLE WAS TAKEN TO HEALEY KIA (114 NY-17K, NEWBURGH, NY 12550, (845) 565-7033) WHERE THREE OUT OF FOUR COIL PACKS WERE REPLACED. THE CONTACT WAS INFORMED THAT CYLINDER #4 SHOWED LOW COMPRESSION. THE CONTACT WAS ALSO INFORMED THAT THE ENGINE NEEDED TO BE REPLACED DUE TO THE RESULT FROM THE COMPRESSION TEST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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