Kia Soul Complaints (2014)

905 consumer complaints on file.

#11253964September 8, 2019
ENGINE
ENGINE TICKING LOUDLY AFTER 109,000 MILES. DEALERSHIP INFORMED ME ENGINE NEEDED TO BE REBUILT, HOWEVER, CAR WAS NO LONGER UNDER WARRANTY. DEALERSHIP QUOTED $6,000 TO REBUILD ENGINE WHICH AS THE CARS VALUE. THE TICKING BEGAN UNDER NORMAL DRIVING AND OIL CHANGES WERE PERFORMED IN A TIMELY MANNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253681September 6, 2019
ENGINE, FUEL/PROPULSION SYSTEM
OUR KIA SOUL HAS 65000 MILES ON IT AND THE OIL HAS BEEN CHANGED REGULARLY, DID AN OIL CHANGE LAST WEEK AND WAS MISSING 3 QUARTS OF OIL AND FOUND METAL SHAVINGS IN THE OIL PAN. THE ENGINE LIGHT IS ON AND ENGINE KNOCKING. TOOK TO KIA AND SAID THERE IS A GDI FAILURE AND NEEDS A MOTOR AND THEY WILL NOT REPLACE UNDER WARRANTY. CAR HAS BEE VERY WELL CARED FOR AN NOT ABUSED. SYMPTOMS MATCH RELATED PROBLEMS ON KIAS SOULD WITH 1.6 LITER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253754September 6, 2019
ENGINE, POWER TRAIN, STEERING
I AM WRITING IN REGARDS TO A PREVIOUS COMPLAINT I FILED EARLIER. I WAS NEVER NOTIFIED BY THE KIA COMPANY ABOUT A RECENT RECALL ON 2014 KIA SOUL HATCHBACKS. THE RECALL FOR FAULTY CATALYTIC CONVERTERS WHICH CAN LEAD TO ENGINE DAMAGE IS WHAT IS STATED UNDER THE ADVISORY. WHEN MY KIA SOUL WAS LOOKED AT BY A LOCAL KIA DEALERSHIP IT WAS FOUND THAT THE ENGINE NEEDED TO BE REPLACED. THE REPAIRS FELL UNDER THE RECALL AT NO COST TO ME. I'M RELIEVED IT'S BEING TAKEN CARE OF, BUT DISAPPOINTED WITH KIA'S CUSTOMERS SERVICE. MY CONCERNS ARE ABOUT SAFETY. KIA NEEDS TO KNOW THAT THE KIA SOUL HATCHBACK + IS AFFECTED BY THE RECALL AND THEY NEED TO NOTIFY THEIR CUSTOMERS TO PREVENT WHAT HAPPENED TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253587September 6, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT THE ENGINE MADE AN ABNORMAL, ROUGH NOISE AND STALLED. THE NOISE WAS A DISTRACTION WHILE DRIVING AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MOTION KIA (379 US-46, HACKETTSTOWN, NJ 07840, (855) 845-1002) WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED COMPLETELY AND THE CONTACT NEEDED TO COME RETRIEVE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253422September 5, 2019
EXTERIOR LIGHTING
HEADLIGHTS GO OUT WHILE DRIVING AT NIGHT. FIRST NOTICED AROUND AUGUST 22, 2019, BUT WE RARELY DRIVE AT NIGHT. BLINK OFF AND THEN BACK ON. NOT CONNECTED WITH ANY DRIVING CONDITIONS LIKE BUMPS OR TURNS. HAPPENS ON INTERSTATE AT INTERSTATE SPEED AND TWO LANE BACK ROADS AT LOW SPEEDS. HAPPENS IN STOP AND GO TRAFFIC. DASH LIGHTS STAY ON. HAPPENS ON LOW OR HIGH BEAMS. UNKNOWN IF DRIVING LIGHTS ARE AFFECTED. LOCAL REPAIR SHOP DIAGNOSED AND COULD NOT DETERMINE PROBLEM OR REPRODUCE (INVOICE INCLUDED). LIGHTS HAVE NOT STAYED OFF LONG ENOUGH TO STOP AND EXAMINE VEHICLE. LIGHTS HAVE NOT STAYED OFF LONG ENOUGH TO EVEN TRY TO TURN OFF AND BACK ON. HAVE TRIED TURNING ON LIGHTS AND THEN MOVING THE SWITCH TO SEE IF LIGHTS WOULD GO OFF BUT HAVE NOT BEEN ABLE TO REPRODUCE THE EFFECT. THE CONSUMER STATED THE DEALER IS REPLACING THE MULTIFUNCTION SWITCH AT NO COST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253097September 4, 2019
UNKNOWN OR OTHER
INTERMITTENT NON STARTING. MY KIA RUNS GREAT WHEN IT IS DRIVING ETC, ITS THE ONCE IN AWHILE THAT IT WON'T START THAT IS THE ISSUE. MY MECHANIC CAN'T FIND THE ISSUE AND NATURALLY IT DOESN'T OCCUR WHEN ANYONE NEEDS TO SEE IT. I HAVE HAD TO HAVE IT TOWED ONLY FOR IT TO START RIGHT UP FOR THE MECHANIC. THIS ISSUE NEEDS TO BE RESOLVED, IT HAS COST ME WORK HOURS AND MONEY. MY VEHICHLE WAS PARKED AND OFF BEFORE TRYING TO START IT. I HAD DRIVEN IT THE DAY BEFORE, AND I DRIVE IT OFTEN. IT DOESN'T JUST SIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253253September 4, 2019
EXTERIOR LIGHTING
I PURCHASED MY 2014 KIA SOUL IN 2015 AND ALMOST IMMEDIATELY HAD ISSUES WITH THE LIGHTS ON THE DASHBOARD FLICKERING AND MY HEADLIGHTS TURNING ON AT NIGHT. WE TOOK IT UNDER WARRANTY TO HAVE THEM LOOK AT IT AND THEY COULDN'T FIND ANYTHING. I HAVE PERIODICALLY HAD THE SAME ISSUE BUT IT'S MOSTLY THE HEADLIGHTS FLICKERING OR DYING WHILE DRIVING...IN THE DARK. JUST THIS WEEK I WAS 20 MINUTES FROM HOME WHEN IT HAPPENED SO BAD I HAD TO PULL OVER. IT SEEM LIKE IT MAY HAVE BEEN TRIGGERED BY USING THE TURN SIGNAL. IT HAPPENED THE NEXT MORNING AFTER A NIGHT OF REST. I'VE SEEN THIS IS A PROBLEM THAT WAS RECALLED IN A DIFFERENT MODEL AND FEEL IT SHOULD BE A RECAP IN ALL KIA MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253296September 4, 2019
ENGINE
WHILE DRIVING ON THE HIGHWAY A LOAD KNOCKING SOUND OCCURRED. I WAS ABLE TO STOP WITHIN 1 MILE TO AVOID CATASTROPHIC ENGINE FAILURE THAT WOULD HAVE EITHER CAUSED A CRASH OR FIRE AS MANY KIA SOUL ENGINES HAVE CAUSED. EVEN THOUGH KIA IS RECALLING 2012 TO 2016 SOULS THEY TOLD ME MY VIN WAS NOT INCLUDED AS PER THE HIGHWAY TRAFFIC SAFETY DEPT. THE ENGINE WAS DIAGNOSED WITH FAILED ROD BEARING BY A KIA DEALERSHIP. THIS FAILURE IS THE TYPICAL FAILURE THAT SHOULD BE COVERED UNDER THE RECALL DUE TO THE NEAR MISS OF A POSSIBLE FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252991September 3, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 KIA SOUL. -HEAD LAMP (LOW BEAM ) WENT OUT WHILE DRIVING. -THE SWITCH HAD TO BE TURNED OFF/ON TO RESET -ELECTRICAL, LIGHTING TL-THE CONTACT STATED THAT WHILE ATTEMPTING A TURN TRAVELING APPROXIMATELY 20 MPH THE LOW BEAM HEAD LIGHTS WENT OUT, AFTER TURNING THE SWITCH ON/OFF THEY CAME BACK. THE FAILURE OCCURRED THREE OTHER TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR INDEPENDENT MECHANIC FOR A DIAGNOSTIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252985September 3, 2019
ENGINE, STEERING, UNKNOWN OR OTHER
AS I DROVE HOME I HEARD AN UNUSUAL SOUND COMING FROM MY ENGINE. THE OIL PRESSURE LIGHT BEGAN TO FLICKER ON AND OFF. ONCE HOME I CHECKED MY OIL LEVEL AND I HAD NO OIL SHOWING ON THE DIP STICK. I FILLED THE OIL RESERVOIR WITH THE CORRECT OIL TYPE BUT NOW THE INDICATOR LIGHT WAS SOLID AND NO LONGER FLASHING. DRIVING HOME A FEW MILES AFTER GETTING OIL MY VEHICLE WOULD NOT ACCELERATE AND I ALMOST LOST CONTROL OF STEERING TWICE. NO SMOKE WAS COMING FROM THE ENGINE BUT MY VEHICLE IS NOT SAFE TO DRIVE. I CONTACTED KIA CUSTOMER SERVICE WITH CONCERNS ABOUT THE CURRENT RECALL ON THE KIA SOUL BUT WAS TOLD THERE IS NO RECALL ON MY PARTICULAR MODEL. USUALLY I AM NOTIFIED IF MY VEHICLE IS AFFECTED BY POSSIBLE RECALLS AND THEY ARE FIXED RIGHT AWAY. I WAS NEVER NOTIFIED ABOUT THIS RECALL AND NOW MY VEHICLE MAY HAVE POSSIBLE DAMAGE BECAUSE OF IT. MY CONCERN IS THAT I WASN'T NOTIFIED AND REPAIRS MIGHT NOT BE COVERED BY KIA. I RAN MY VIN NUMBER NUMEROUS TIMES AND NOTHING CAME UP FOR A RECALL. I RESEARCHED POSSIBLE SYMPTOMS OF WHAT COULD CAUSE WHAT I EXPERIENCED. I WAS SURPRISED TO LEARN THAT POSSIBLE DAMAGE CAUSED BY THE CATALYTIC CONVERTER COULD BE WHAT HAPPENED TO MY VEHICLE. THE FOLLOWING ISSUES WERE LOSS OF ACCELERATION, LOSS OF OIL, LOSS OF CONTROL IN STEERING. THANKFULLY NO ENGINE FIRE THOUGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252738September 2, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHTS FLICKER ON AND OFF WHEN USING TURN SIGNAL, SOMETIMES WHILE JUST DRIVING. SOMETIMES THEY TURN COMPLETELY OFF AND DON'T TURN BACK ON UNLESS I FLIP BETWEEN AUTO/MANUAL. THIS HAS BEEN HAPPENING FOR A FEW MONTHS NOW AND IS GETTING WORSE. THIS IS INCREDIBLY DANGEROUS AND I AM WORRIED FOR MY SAFETY IF I CAN'T GET THEM TO TURN BACK ON. I WORK AT NIGHT AND ABSOLUTELY NEED MY LIGHTS TO WORK. I DRIVE MAIN ROADS AND BACK ROADS AND ON THE BACK ROADS WHEN THEY GO OUT I CAN'T SEE ANYTHING. UNTIL I GET THIS SORTED OUT I'VE RESORTED TO NOT USING MY TURN SIGNALS AT NIGHT, WHICH IS DANGEROUS IN ITSELF/ILLEGAL AND THERE'S ALSO THE FACT THAT THEY TURN OFF/FLICKER OCCASIONALLY WHILE NOT USING THE TURN SIGNAL. THOUGH THAT SEEMS TO BE THE MOST COMMON TRIGGER. I HAVE NO IDEA WHAT IS CAUSING THIS BUT IT SEEMS TO BE EXTREMELY COMMON IN 2014 KIA SOULS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252745September 2, 2019
ENGINE
MY VEHICLE IS HAVING IDENTICAL ISSUES TO NHTSA CAMPAIGN NUMBER: 19V120000 WHICH LED TO RECALL SC176 BY KIA WHICH ONLY COVERS THE 1.6L MODELS, NOT THE 2.0L WHICH IS THE VEHICLE I DRIVE. WE ARE EXPERIENCING A LOSS OF POWER WHILE DRIVING IN ALL CONDITIONS (HIGHWAY, CITY STREETS, ETC.) AND GEARS NOT SHIFTING AT THE RIGHT TIMES (SUCH AS WHEN TRAVELING UPHILL AT HIGHWAY SPEEDS IT WILL DOWNSHIFT FROM 6TH TO 3RD LEADING TO THE RPM'S SPIKING INTO THE 5,000 RANGE AND THE TEMPERATURE GAUGE WILL BEGIN TO CLIMB OR WHEN TAKING OFF FROM A START IT WILL QUICKLY MOVE FROM 1ST TO 2ND TO 3RD GEAR WHILE THE VEHICLE MOVES VERY SLOWLY BEFORE PROVIDING THE EXPECTED MOVEMENT [THIS BEING WITH A LIGHT PRESS OF THE PEDAL])) AS WELL AS A LOSS OF OIL THAT MY MECHANIC HAS BEEN UNABLE TO LOCATE THE SOURCE OF. FROM MY RESEARCH INTO THIS ISSUE THESE SYMPTOMS LINE UP WITH WHAT THE AFFECTED VEHICLES EXPERIENCED BEFORE THEY WERE RECALLED. THE LOSS OF POWER AND SHIFTING DIFFICULTIES WERE FIRST NOTICED ON 9/1/19, WHILE THE DROP IN OIL LEVEL WAS FIRST FOUND ON 6/16/19 WHERE IT HAS BEEN MONITORED CLOSELY SINCE AND A LEAK WAS LOOKED FOR BUT NOT ABLE TO BE FOUND DURING TWO SEPARATE OIL CHANGES SINCE THEN. I WANTED TO SEE IF THIS CASE COULD BE LOOKED INTO AGAIN TO SEE IF THE SCOPE OF THE RECALL DID NOT COVER ALL VEHICLES POTENTIALLY AT RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252542August 31, 2019
ENGINE
JULY 212019 WHILE DRIVING...HEARD A TICKING/,PINGING SOUND PULLED OVER. OIL DRY IN ENGINE. OIL CHANGE EVERY 3.000 MILES...RECORDS TO PROVE...FILLED OIL THEN ENGINE FAILED ON HIGHWAY. CONTACTED KIA CASE #13292943 . IMMEDIATELY ASSIGNED CASE MANAGER CHARLES. UPON RETURNING MY CALLS TOLD NOT COVERED AS POWERTRAIN WARRANTY OVER.SHORT BLOCK NEEDS REPLACING. ALSO TIMING CHAIN AND PUMP PER RECOMMENDATION BY MY MECHANIC BECAUSE OF DAMAGE TO ENGINE AND POSSIBILITY OF CHAIN STRETCHING.. KIA OLD SAYBROOK CT REPLACING BLOCK. 145,000 MILES..NOT TOLD WHERE REPLACED SHORT BLOCK HAS COME FROM.DEARLERSHIP SAID JUST "FROM KIA" . EXCELLENT MAINTAINENCE RECORD. COPIES IS ALL OIL CHANGES. TOLD NO WAY OF INDICATION OF THIS TO HAPPEN. LABOR IS BEING CHARGED..$1,500.00 READ MANY ISSUES WITH 2014 KIA SOUL BUT NOT RECALLED AND SHOULD BE AT NO COST TO CONSUMER!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252245August 29, 2019
VEHICLE SPEED CONTROL
NO DESPEGA MAS DE 50 MILLAS POR HORA Y NO REBULUCIONA MUY VIEN SE SIENTE MUY FORSADO. TENGO 3 DIAS QUE NO LO MUEBO YA ME AL DILER Y ELLOS DICE QUE LA GARANTIA YA SE ACABO CON ELLOS. QUE TAMARA ALA COMPANIA QUE LOS ASE POR QUE ES DEFECTOR DE FABRICA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252303August 29, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE WAS USING AN EXCESSIVE AMOUNT OF OIL AND THERE WAS AN ABNORMAL KNOCKING AND TAPPING NOISE COMING FROM THE VEHICLE. THE VEHICLE LOST A QUART OF OIL AND ADDITIONAL OIL WAS ADDED. IN ADDITION, THE CHECK ENGINE AND LOW OIL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO HANSON KIA (2300 CARRIAGE LOOP SW, OLYMPIA, WA 98502, (360) 943-2120) AND AN OIL CONSUMPTION TEST WAS PERFORMED. THE DEALER DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 79,000. *TR CONSUMER STATED I CONTINUED WITH MY OIL CONSUMPTION TESTS AND I WAS USING 1/2 QUART OF OIL EVERY 500 MILES. KIA FINALLY AGREED TO TAKE THE NEXT STEP IN FIXING THE PROBLEM. THEY ARE REPLACING MY ENGINE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246637August 27, 2019
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING VARIOUS SPEEDS, THE PASSENGER SIDE HEADLIGHT WENT OUT. THE VEHICLE WAS TAKEN TO FRED BEANS KIA OF LANGHORNE (1801 LINCOLN HWY, LANGHORNE, PA 19047, (855) 998-2259) WHERE THE CONTACT WAS INFORMED THAT THE CONNECTOR WAS BURNT AND THE FUSE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11251829August 27, 2019
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING 55 MPH, THE CONTACT WAS ALERTED THAT THE FRONT DRIVER'S SIDE HEADLIGHT WAS OFF. THE CONTACT'S FRIEND CHANGED THE LIGHT BULB AND NOTICED MELTING IN THE AREA. THE VEHICLE WAS TAKEN TO JONES JUNCTION (LOCATED AT 1508 BELAIR RD #2000, BEL AIR, MD 21014, (410) 879-6400) WHERE IT WAS DIAGNOSED THAT THE FRONT DRIVER'S SIDE LIGHT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 64,282.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11251867August 27, 2019
ELECTRICAL SYSTEM
WHILE DRIVING AT NIGHT THE HEADLIGHTS AND INSIDE PANEL LIGHTS FLICKERED OFF AND ON. AT ONE POINT ON A RURAL ROAD THE HEADLIGHTS WENT COMPLETELY OFF FOR A FEW SECONDS I COULD NOT SEE THE ROAD! THIS IS VERY DANGEROUS AND IS A SAFETY ISSUE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246299August 25, 2019
ENGINE
2014 KIA SOUL 2.0L GDI NU. 34,000 MILES. DRIVING HOME FROM WORK AND NOTICED A SLIGHT TICKING SOUND FROM ENGINE. SOUND WAS GETTING LOUDER AND ENGINE LIGHT CAME ON AND OIL LIGHT WAS FLASHING. STOPPED CAR CHECKED OIL - WAS VERY LOW. CAR TOWED TO KIA. DIAGNOSIS - METAL IN OIL. ENGINE CONDEMNED. BROUGH CAR HOME. REMOVED OIL PAIN - 1 BEARING WAS SPUN. REPLACED BEARINGS/OIL PAN/OIL FILTER - SAME THING HAPPENED AGAIN DUE TO SOMETHING RESTRICTING OIL FLOW I SUSPECT. 5 MONTHS OUT OF WARRANTY SECOND OWNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246183August 24, 2019
ENGINE, POWER TRAIN
I OWN A 2014 KIA SOUL, PURCHASED DIRECTLY FROM THE DEALER WITH 12 MILES ON IT. CAR IS CURRENTLY AT 89,000 MILES AND I WAS INFORMED BY MY DEALER THAT THE CONVERTER HAS A BUILD UP FROM EVERYDAY USE AND MUST BE REPLACED FOR 2100.00. PREVIOUS KIA SOULS HAD A RECALL FOR THIS SAME PROBLEM PRIOR TO 2014. BASICALLY WHEN ACCELERATING I FELT AS IF THE CAR WAS STRUGGLING WHEN TRYING TO INCREASE SPEED. THE CAR WOULD KICK A LITTLE WHILE IN MOTION AS IT STRUGGLED FROM 20MPH AND UP. THE RPMS INCREASED BETWEEN 4 AND 5 AT TIMES WHEN ACCELERATING. I ALSO FELT WHEN ACCELERATING MY PEDAL WAS NEARLY ALL THE WAY DOWN JUST TO GIVE THE CAR SOME GAS. I DO A LOT OF HIGHWAY MILES AND NORMALLY HAVE TO STAY TO THE RIGHT LANE UNTIL MY CAR IS ABLE TO PICK UP SPEED. THIS JERKING WOULD HAPPEN EVERY TIME I NEED TO ACCELERATED. THE KICK BACK BECAME NOTICABLE ABOUT A MONTH AGO. IT STARTED VERY LIGHT AND HAS ONLY PROGRESSED SINCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Soul