Kia Soul Complaints (2012)

516 consumer complaints on file.

#11610164August 22, 2024
ENGINE, STRUCTURE:BODY, UNKNOWN OR OTHER
To Whom It May Concern, I need a Recall Letter send to me to get my 2012 Kia Soul repaired. My Catalytic Converter needs to be replace, and my engine is leaking oil and that will need to be replace, and the Pillars on the front of my car, on the right & left side, needs to be replace, they flew off my car while I was driving on [XXX]. I looked up the information on the computer, that the vehicle emission warranty extends beyond the manufacturer's. along with others emission control devices, Federal Law requires to replace a defective Catalytic Converter & Engine for up to 15 years or 150,000 miles, the miles on my car is 128, 684. I took my vehicle to get check by Brake World , on [XXX] they said I needed a CRankshaft Position Sensor & a new Catalytic Converter. I have the printed out receipt from Brake World. I did get my Crankshaft Position Sensor replace with a shop call ECONOMICAL AUTO CARE LLC. Do I get a refund for that, the price was 182.73, I got it done on [XXX}, I do have my receipt for that. I did take my vehicle to Kia Auto on 735 South Military Trial #C, West Palm Beach, Fl 33415, on [XXX]. I had a Recall Letter for the HECU, and the Dealer Al told me I needed my Catalytic Converter replace, but he did not put it on the receipt when I pick my car up & he did not let me know it was a recall on it, until I looked it up. My car was making a loud knocking noise & would cut off when I stopped at a red light and I had to keep on starting my car up every time and my vehicle would jerked and shake and the Engine Light comes on. So when I got the Catalytic Converter Sensor on it, the loud knocking noise stop, but the Engine Light stills comes on. But I still needs the Catalytic Converter replace on my car. So Please send me the Recall Letters for I can get my vehicle completed. Thank you & God Bless. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606003August 1, 2024
UNKNOWN OR OTHER
a few months after buying the car (the car was bought used), the "check engine" icon appeared on the instrument panel, I immediately went to the car workshop, the employee said after checking that he did not see any problems. the icon disappeared from the dashboard. after a while the icon reappeared on the instrument panel. after that, I received a recall letter from the car manufacturer Kia, which stated that the car had a defect that could cause the car to catch fire. after that I contacted the dealer with this letter, the dealer informed me on the day of the application that there were no spare parts, they needed to be ordered, I asked them to order spare parts for me and agreed to wait a month. after a month on the appointed day - I contacted the dealer, but they did not solve my problem, informing me that the Kia manufacturer did not send spare parts. After some time, I wrote a letter to the car manufacturer Kia, and received a reply. I was asked to describe the problem (I described the problem during the application, clearly indicated all the details, the time when I applied, the location of the dealership, the problems with which I applied). it has been more than three weeks since I sent the follow-up letter and I have not been contacted by any Kia representative. Currently, I do not have the opportunity to operate another car. Every time I use this car, I put myself and my passengers, as well as those around me, and other cars at risk. I believe that the car manufacturing company significantly exposes me to danger, it is under threat. please help to solve this problem with an unscrupulous car manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604542July 25, 2024
ENGINE
The contact owns a 2012 Kia Soul. The contact stated that while her daughter was driving approximately 60 MPH, the check engine warning light illuminated, and the vehicle stalled. The contact stated that her daughter was able to pull over, restart the vehicle, and drove back to her residence. The contact stated that the vehicle was no longer able to be started. The contact called a dealer who requested that the vehicle be towed to the dealer for diagnostic testing. The vehicle was not diagnosed and was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603816July 22, 2024
STEERING
Steering wheel clunks and has "PLAY" when turning left and right. I consider this to be a problem if it gets worse, possible loss of steering completely. Have looked on internet and found this problem is talked about. There are no warning lights or lamps displayed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603216July 18, 2024
ENGINE, FUEL/PROPULSION SYSTEM
I got the recall SC284AM - HECU FUSE REPLACEMENT Done. As soon as I started the engine at the Kia dealer thick smoke started coming out of the exhaust pipe. When I showed it to the dealer they said it has nothing to do with the fuse replacement. The car was perfectly fine before the fuse was replaced. To check out the reason for this the dealer is asking $300. It’s definitely the result of the fuse replacement. Need help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598673July 3, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted, and the contact was informed that an appointment could not be scheduled until September 2024. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact called the manufacturer, but the call was forwarded to an automated system. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597540June 28, 2024
SERVICE BRAKES, HYDRAULIC
The contact owned a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) and would like to be removed from the recall distribution list because she no longer owns the vehicle. The dealer and the manufacturer were not contacted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596578June 25, 2024
ENGINE, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Vehicle first started to have issue with the blower motor relay, unknowingly at the time, that was the issue I had brought it to numerous mechanics, told it’s my blower motor itself, then took it to Kia and was told it’s not and they put my old one back in and didn’t solve any issue, on my way home my check engine light came on, driving on the HWY at 70mph. I get off on my exit slow down to the speed of 40Mph stop at the red light and then my vehicle starts to stall, refused to go faster then 40mph and was fighting it, at 7rpms. Local shop said it was some sort of sensor, had another mechanic look at it and found that KIA hadn’t put my Cars Computer back on my vehicle, so it was just flapping around, once he reconnected it the issue disappeared. Following this I have had a ticking engine for 2/3 years. Local mechanic said it was my Engine lifters, so we replaced all 18. The noise never stopped. I brought it back and was told I need a replacement engine the long block specifically, I couldn’t afford to replace it, years later it’s still making this noise at start up, in idel and when driving and becomes louder when I accelerate. I have had a hard time getting my vehicle to accelerate to HWY speeds at an efficient and safe level, having to use hazard lights. My car has had a gas fuel leak, repaired. I had to get a rental car. The blower motor relay has to be replaced every 3/4 months since it failed the first time years ago in order for my AC/heat to work, I’m a single mother, who is disabled with a special needs child, and a very low fixed income, this is a major safety concern on top of the HECU recall, I have asked for a buy back or a refund or replacement vehicle and have been denied, or at least reimbursement for the costs associated. Kia is negligent and obviously doesn’t seem to care whatsoever about their customers or their safety. If I could afford it I would sue them. Fire hazard, engine fire, stalling, ect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593671June 11, 2024
SERVICE BRAKES, HYDRAULIC, ENGINE
The contact owns a 2012 Kia Soul. The contact stated while at a complete stop, the vehicle stalled. The contact stated that the failure also occurred while slowing down with the brake pedal depressed. The contact was able to restart the vehicle. The contact stated that the vehicle was experiencing unintended downshifts. Additionally, the vehicle hesitated to respond and was sluggish while driving and depressing the accelerator pedal. The local dealer was notified of the failure and informed the contact a diagnostic test needed to be performed and the repairs would be out-of-pocket. The vehicle was not diagnosed or repaired. The check engine, the electronic parking brake warning light, and several unknown warning lights were illuminated. Additionally, the contact became aware of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 122,746. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593081June 7, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588570May 13, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Soul. The contact stated while driving at undisclosed speeds, the vehicle lost motive power and stalled with an audible alarm. The vehicle was taken to an independent mechanic however, the cause of the failure was not yet determined. The contact stated that the failure recurred intermittently, and the interior lights were independently turning on. The manufacturer was not made aware of the failure. The contact received notification of NHTSA Campaign Number: 23V652000 (Service s Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 130,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587631May 8, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587215May 6, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated there was a burning odor inside the cabin of the vehicle. There were no warning lights illuminated. The contact stated that the battery had become completely drained from not driving the vehicle due to the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 150,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585871April 29, 2024
VEHICLE SPEED CONTROL
The contact owns a 2012 Kia Soul. The contact stated while driving approximately 40 MPH, the contact attempted to accelerate; however, the vehicle failed to exceed 40 MPH before inadvertently decelerating to 20 MPH. There was no warning light illuminated. The vehicle was taken to a dealer but was not diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585049April 24, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V65200 (Services Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584442April 22, 2024
STEERING
No warning but the steering is shaking a going out on turns. It almost didn't turn properly in oncoming traffic with children in the car. Kia refused to fix the "star flexible coupling" from their recall: WTY013 or CHAO74Revision2 or the MDPS flex coupling replacement was not done by by Kia as the allowed owners get a free repair. We didn't get notice and now the Kia dealers refuse to fix this. Kia refuse to fix it or help. For the steering going out because the steering is shakey and is not stable, its unsafe, risky and my children are in the car. The repair notice was not received at the previous owner and we bought car and moved to FL. I want to complain that Kia will not honour its recall and fix this. I want to use Kia of Ft. Walton Beach, FL for the repair. Kia company has my case number [XXX] on [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582802April 13, 2024
FUEL/PROPULSION SYSTEM, ENGINE
I was driving and my check engine code went on , I got it checked by autozone and it was for the catalytic converter. My car has since ran horribly, there feels like a lag in acceleration and it makes a hissing/air noise that comes from the catalytic converter it gets overheated and causes my car to go in limp mode and when I asked a mechanic friend they said it’s very clogged which has caused me to park my car and not drive it because I was recommended to not drive it being in this condition then I was send a recall in email. It has one owner and we have kept up with maintenance very well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582500April 12, 2024
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
So I purchased a 2012 Kia Soul A few months ago and since I got it the car has been having issues with accelerating the car delays to respond and I have had many closed calls specifically when entering a freeway the car losses power and I have to really press on the pedal for the vehicle to respond then the check engine light started to come on showing Code P0420 Catalyst operating below minimum threshold. I looked up online and all Kia souls starting from 2012 have a recall regarding the Catalyst converter and because of the issue my vehicle is having a weird rattling or knocking sound on the engine I looked up online and this is what I found Kia Motors America (Kia) is voluntarily recalling 2012–2016 Kia Soul vehicles with 1.6L Gasoline Direct Injection (GDI) engines due to high exhaust gas temperatures that may damage the catalytic converter. This could cause abnormal engine combustion, damage to pistons, and possibly failed piston connecting rod. Recall consequence Piston damage may result in an engine stall, increasing the risk of a crash. A broken connecting rod may puncture the engine block allowing engine oil to escape. The leaking oil may contact the exhaust, increasing the risk of a fire. So at this point I’m not felling safe driving this vehicle anymore and I need my vehicle because I need it for work and to move my family around and the worst thing is that all this is cutting back on my income because I purchased this car for Uber & Lyft rides but I can’t do it I wouldn’t want to put other peoples life in danger knowing that the vehicle isn’t responding like it’s supposed to so please I need assistance or guidance on what to do to get this situation resolved as soon as possible because I wasted all muy funds purchasing this vehicle and at this point I can’t afford to pay someone to make any repairs my own vehicle pls don’t disregard my situation I’m out of options at this point thank you and have a great day Date 04-11-24 Sincerely [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF IN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582254April 10, 2024
STEERING
My Kia Soul started having play in the steering and sounding clunky when driving. I took it in today to Jeff Eyler Kia on Mitchell Ave Cincinnati Ohio to do recalls and to check this out. They said I should replace the whole steering wheel. Online there are many complaints about this steering problem yet you have not made Kia to recall. It seems that it is a plastic part coupler yet the Kia dealer service is trying to get me to replace the whole column. What is being done about all these complaints. I see on the complaint website there has been 6 accidents and 2 deaths. Please do something.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581300April 5, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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