Kia Soul Complaints (2014)

905 consumer complaints on file.

#11288793December 13, 2019
ENGINE
KIA SOUL ALL OF SUDDEN HAD ENGINE LIGHT ON AND ACCELERATION STARTED TO DECREASE FOR 5 MINUTES. CAR THEN WENT BACK TO NORMAL BUT ENGINE HAD KLANKING SOUND. AFTER SLOWING DOWN OFF HIGHWAY, CLACKING SOUND WAS LOUDER AND ENGINE STARTED TO SPUTTER AND STALL OUT. WHEN CAR TURNED ON IT ENGINE HAD LOUD CLANGS. ONCE TOWED TO DEALER, DEALER SAID METAL SHAVINGS WAS FOUND IN OIL FILTER AND REQUIRED A NEW ENGINE BE INSTALLED FOR 12K. THIS HAPPENED AT 115,000 MILES JUST OUTSIDE THE POWERTRAIN WARRENTY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288798December 13, 2019
ENGINE, POWER TRAIN
BEEN GETTING REGULAR OIL CHANGES ON TRACK. AND ON TIME. LAST 2 OIL CHANGES I BEEN NOTICING OIL LEVELS DROPPING LOW AFTER 1000 TO 1500 MILES DRIVEN. NO LEAKS NO BURNING SMELL. ENGINE WOULD BE BURNING THE OIL. TWICE KIA NEVER NOTICED ANYTHING WRONG. NOW DRIVING DOWN HIGHWAY ENGINE LIGHT CAME ON. HEARD KLACKING AOUND AND SLOWED DOWN. CAR LOST ACCELERATION FOR 5 MINUTES. AFTER PULLING OUT THE HIGHWAY IT STARTED SPUTTERING ACTING LIKE IT WAS GOING TO STALL OUT LIKE IT HAD LOW OIL. AGAIN IT WAS LOW. ADDED OIL. THIS WAS AFTER 800 MILES DRIVING. STILL NO LEAKS. TOWED IT TO KIA GARDEN GROVE CALIFORNIA. THEY SAID I NEEDED NEW ENGINE. OIL FILTER HAD METAL SHAVINGS SAID IT SOULD BE ALREADY IN ENGINE. QUOTED ME 12K. CAR IS 2014 AND HAS 115K MILES. IT'S WORTH 6K. LOOKING AT EVERYONE'S ELSE CO PLAINED YOU CAN CLEARLY SEE AN OIL ENGINE PROBLEM THAT MIGHT PRODUCE FIRES OR ENGINE BREAKING. POSSIBLE LUBRICATION ISSUE AROUND 75K MILES AND ON. THERE SHOULD BE A RECALL ON THE ENGINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288159December 10, 2019
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHEN THE VEHICLE WAS IN USE, THE RPMS ACCELERATED TO 4 WITHOUT WARNING UP 48.897 MILES. THE CONTACT ALSO NOTICED AN ABNORMAL FUEL ODOR COMING FROM THE VENTILATION INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO BILL DORATY KIA (2925 MEDINA RD, MEDINA, OH 44256, (888) 628-4559), BUT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V123000 (VEHICLE SPEED CONTROL). THE FAILURE MILEAGE WAS APPROXIMATELY 48,000.*DT *TR *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288266December 10, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING); HOWEVER, THE FAILURE CONTINUED AFTER THE RECALL WAS REMEDIED. WHILE DRIVING VARIOUS SPEEDS, THE OIL AND CHECK ENGINE INDICATORS ILLUMINATED. THE CONTACT TOOK THE VEHICLE BACK TO ARCHER KIA (11614 SOUTHWEST FWY, HOUSTON, TX 77031, (888) 879-5194) AND WAS INFORMED THAT OIL HAD BEEN BURNING INSIDE THE ENGINE. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287449December 6, 2019
ENGINE
I HAVE A 2014 KIA SOUL PLUS AND THE CATALYTIC CONVERTER SEEMS TO HAVE FAILED AND HAS BEGAN TO CAUSE ENGINE DAMAGE. THE DEALERSHIP DID NOT POINT TO THE CONVERTER BUT ONLY SAID THAT MY ENGINE NEEDED REPLACED. ON SECOND AND THIRD OPINIONS, IT HAS BEEN DETERMINED THAT IT WAS IN FACT MY CATALYTIC CONVERTER. KIA NEEDS TO TAKE RESPONSIBILITY FOR THIS ISSUE AND RECALL THE 2.0L CATALYTIC CONVERT JUST AS THEY DID THE 1.6L.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281932November 23, 2019
ENGINE
MY KIA SOUL HAS THE 2.0 L ENGINE WHICH HAS RAN GREAT UNTIL 4 MONTHS AGO. I STARTING HEARING LIFTER NOISES LIKE WHEN YOU GET BAD GASOLINE. THEN ON THE HIGHWAY, IT STARTING LOSING POWER AND FINALLY, THE ENGINE QUIT. NOW MECHANIC SAYS REPAIRS WILL BE $2100 OR MORE IF ENTIRE ENGINE IS NEEDED. I DO HAVE AROUND 188000 MILES ON THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281751November 22, 2019
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
MY 2014 KIA SOUL EXCLAIM WOULD NOT SHIFT GEARS CAUSING DECELERATION. I TOOK MY CAR TO KARP KIA WHERE I PURCHASED IT. IT TOOK KARP KIA 1 WEEK TO REPLACE THE CATALYTIC CONVERTER. 3 WEEKS LATER I BROUGHT MY CAR BACK TO THE DEALER BECAUSE OIL WAS NOT STAYING IN THE CAR BUT LEAKING ONTO THE ENGINE. KARP KIA WILL NOT HONOR MY WARRANTY NOR MY EXTENDED WARRANTY BECAUSE I CAN'T GET ALL OF MY MAINTENANCE RECORDS DESPITE THE ENGINE RECALL. I BOUGHT THE CAR IN 2017 AND THE CAR HAS LESS THAN 60000 MILES AND NEEDS A NEW ENGINE. I AM LEGALLY DISABLED AND TRYING TO FIND A WAY TO MAKE THEM HONOR THE RECALL/WARRANTY THAT THEY WANT ME TO PAY FOR BECAUSE I DON'T HAVE ALL OF MY OIL CHANGE RECEIPTS. PLEASE HELP ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281053November 19, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SHOULDER, WAITED A FEW MINUTES UNTIL THE ENGINE COOLED OFF, AND DROVE TO THE RESIDENCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 132,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280238November 15, 2019
ENGINE
I WAS DRINK TO WORK GOING 30 MPH WHEN THE OIL LIGHT CAME ON AND I CHECKED IT OUT AND THERE WAS NO OIL IN IT. DEALER WAS NOT CALLED, BUT I GET OIL CHANGES REGULARLY AND I'M SCHOOLED THERE'S NO OIL IN MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278384November 6, 2019
ENGINE
WHILE DRIVING MY 2014 KIA SOUL ON A COUNTRY ROAD, WITHOUT WARNING, A KNOCKING SOUND BEGAN. I PULLED OVER AND CALLED MY HUSBAND, WHO PROMPTED ME TO CHECK THE OIL. I HAD NEVER MISSED AN OIL CHANGE, THERE WERE NO LEAKS, NO SMOKING AND EVERYTHING WAS TIGHT AND CLEAN. I WAS SHOCKED TO FIND THERE WAS NO OIL AT ALL. THE OIL LIGHT HAD NEVER COME ON. I CALLED THE DEALERSHIP AND THEY PROMPTED ME TO ADD OIL AND BRING IT IN IMMEDIATELY. IT DIED NEAR THE CORNER OF THE DEALERSHIP AND WAS PUSHED INTO THE SERVICE CENTER WHERE I WAS TOLD IT NEEDED A NEW ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278350November 5, 2019
ENGINE
DRIVING DOWN THE HIGHWAY WHEN OIL LIGHT STARTED FLICKERING OUT OF NOWHERE. I EXITED THE NEXT EXIT ABOUT A 1/4 MILE.TURNED DOWN A STREET AND WENT OVER A SPEED BUMP AND CAR DIED. SO TRIED TO START UP NOTHING HAPPENS. . NEXT DAY TOWED IT TO DEALER THEY SAID THEY RESET BATTERY AND STARTED UP THE ENGINE WAS KNOCKING SOUNDED LIKE A BROKEN CONNECTING ROD WHICH IS AN ISSUE WITH ALL KIAS. HE SAID THE ENGINES CONNECTING RODS ARE BREAKING AND PUNCTURING THE ENGINES CAUSING FIRES. I TOLD HIM I JUST GOT A OIL CHANGE 3200 MILES AGO AND CHECKED IT LAST WEEK CAUSE I JUST GOT MARRIED AND TRAVELED OUT OF TOWN. THE DEALERS WONT TOUCH IT NOW FOR RECALL BECAUSE IT'S A 2.0 LITER SO NOW I HAVE A CAR THAT I PAY FOR THAT DOESNT RUN. I PICK MY CHILDREN UP IN THIS VEHICLE AND THEY COULD HAVE BEEN INJURED IS THE SCARY PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277257October 31, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING APPROXIMATELY 55 MPH, FLAMES WERE PRESENT UNDER THE HOOD OF THE VEHICLE. AFTER STOPPING THE VEHICLE, THE FIRE DEPARTMENT WAS CALLED TO THE SCENE AND EXTINGUISHED THE FLAMES. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. A FIRE REPORT AND A POLICE REPORT WERE FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11277333October 31, 2019
ENGINE, FUEL/PROPULSION SYSTEM
VEHICLE RENDERED INOPERABLE DUE TO A THROWN ROD. ENGINE CONNECTING ROD FAILURE. VEHICLE WAS IN MOTION AT APPROXIMATELY 55 MPH AND WITHOUT WARNING POPPED AND FAILED. THE VEHICLE WOULDN'T RUN CORRECTLY AFTERWARD AND REQUIRED A TOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277021October 30, 2019
ENGINE
NO INCIDENT YET, BUT VEHICLE BURNS AT LEAST A QUART OF OIL PER WEEK. THE CAR HAS JUST OVER 80,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277172October 30, 2019
ENGINE
WE CHANGE OUR OIL REGULARLY WITH THE SAME SHOP FOR YEARS. WE NOTICED THE OIL LIGHT STARTED APPEARING FASTER THAN USUAL AND WELL UNDER THE 3000 MILE STICKER. WE HAD TO CHANGE THE OIL 3 TIMES IN ONE MONTH. THE SECOND TIME WE ASKED THEM TO CHECK FOR LEAKS OR FILTER. THEY SAID THERE WAS NO LEAK AND FILTER WAS CLEAN. WE TOOK UT TO AN AUTO SHOP AND WAS TOLD IT WAS THE ENGINE. SPECIFICALLY THE PISTON AND HE RECOMMENDED A WHILE NEW ENGINE. WAS COMPLETELY SHOCKED. WE JUST HAD THE CAR INSPECTED LAST MONTH WITH NO PROBLEMS. PLEASE HELP IF POSSIBLE. WE HAVE AN APPOINTMENT WITH THE DEALERSHIP TOMORROW AND BOUGHT VEHICLE 3 AND A HALF YEARS AGO. WE ARE WORRIED THEY WON'T FIX IT. IT ONLY HAS 92225 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271730October 28, 2019
ENGINE
I GET REGULAR OIL CHANGES ON MY CAR. HAD ONE DONE 30 DAYS AGO. FOUND OUT THIS MORNING THE CAR WAS WITHOUT OIL BUT SHOWED NO SIGNS OF A LEAK, FUMES, BURNING OF OIL. NOTHING!!! WAS DOING 55 MPH ON THE HIGHWAY WHEN IT SIMPLY DIED. THE GAS PEDDLE TIGHTENED UP AND THE CAR TURNED OFF. NO WARNING LIGHTS. UPON STARTING IT I NOTICED A BASEBALL CARD IN THE WHEEL OF A BIKE NOISE. I THOUGHT MY BELT WAS GOING BAD. NOT THE CASE. AFTER STALLING OUT ON THE HIGHWAY I HAD TO HAVE IT TOWED TO A SHOP. THEY DIAGNOSED THAT THERE IS A DESTROYED BEARING IN THE ENGINE DUE TO IT LOOSING ALL OF ITS OIL. THEY TOLD ME THAT A FIRE COULD HAVE HAPPENED DUE TO THIS ISSUE. THEY HAVE INFORMED ME I NEED A NEW ENGINE AND THE CAR IS NOT DRIVE-ABLE. I JUST BOUGHT IT 7 MONTHS AGO. THE WARRANTY IS UP. AND I'M GOING TO MAKE PAYMENTS ON A CAR I CAN'T DRIVE. 2014 KIA SOUL WITH A 2.0 ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271618October 28, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING 15 MPH, THE VEHICLE HESITATED AND STALLED IN THE MIDDLE OF THE ROAD. MULTIPLE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS ABLE TO RESTART, BUT THE FAILURE RECURRED WHILE DRIVING HOME. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THERE WAS AN INTERNAL ENGINE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED BY A DEALER. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271277October 27, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I HAVE A 2014 KIA SOUL. I AM HAVING AN ISSUE WITH THE EXTERIOR LIGHTS. WHILE DRIVING, WHETHER ON HIGHWAY DOING 70 MPH OR IN THE CITY DOING 10 TO 45 MPH. THE LIGHTS GO OUT FOR 30 SECONDS WILL FLICK BACK ON AND DO THIS REPEATEDLY SEVERAL TIMES. NO CHECK ENGINE OR OTHER LIGHTS ARE ILLUMINATED. IT HAPPENS MORE OFTEN WHEN USING MY BLINKER SIGNALS. THIS HAS BECOME DANGEROUS. DRIVING WITH MY NEWBORN BABY IN CAR AND THIS HAPPENED ALMOST CAUSING A SEVERE ACCIDENT. I HAVE BEEN PULLED OVER AS WELL DUE TO THIS ISSUE. IT HAS GOTTEN TO THE POINT I DO NOT FEEL SAFE DRIVING AT NIGHT TIME WHICH CAUSES SEVERAL ISSUES. WHY IS THERE NO RECALL ON THIS ISSUE? THIS STARTED AFTER TAKING MY VEHICLE IN TO FIX TWO RECALLS A FEW MONTHS AGO AND HAS CONTINUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270574October 24, 2019
ENGINE
I JUST PURCHASED A 2014 KIA SOUL EXCLAIM AND IT IS IN PERFECT CONDITION UNTIL I STARTED HEARING KNOCKING NOISE COMING OUT OF THE ENGINE. I PULLED ON THE SIDE OF THE ROAD AND CALLED TOWING COMPANY TO GET IT TOWED TO CLOSET KIA DEALERSHIP, I WAS TOLD IT WASN'T UNDER A RECALL AND THAT THE OTHER KIA SOUL(BASE) IS THE ONE UNDER THE RECALL. WHICH I HAVE TO PAY AROUND 10K TO GET IT FIXED! WITH A NEW ENGINE. CAR IS WELL TAKEN CARE OF AND THAT ISSUE JUST CAME OUT FROM NOWHERE. I STRONGLY BELIEVE THAT NHTSA RECALL CAMPAIGN NUMBER 19V120000(ENGINE) CATALYTIC CONVERTER TEMPERATURE SHOULD BE APPLIED TO THE 2014 KIA SOUL PLUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270378October 23, 2019
ENGINE
TL* THE CONTACT OWNED A 2014 KIA SOUL. WHILE DRIVING 70 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND BLACK SMOKE APPEARED UNDER THE HOOD. THE VEHICLE CAUGHT FIRE. THE CONTACT WAS NOT SURE IF POLICE AND/OR FIRE REPORTS WERE FILED. THERE WERE NO INJURIES. THE LOCAL FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE VEHICLE WAS TOWED TO A LOCAL TOW YARD WHERE IT WAS CONSIDERED A TOTAL LOSS. THE VEHICLE WAS CURRENTLY BEING TOWED TO THE INSURANCE COMPANY LOT FOR DIAGNOSTIC TESTING. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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