Kia Soul Complaints (2014)

905 consumer complaints on file.

#11321939April 22, 2020
ENGINE
WHILE DRIVING OUR 2014 KIA SOUL BASE 2.0L ON THE HIGHWAY AT APPROXIMATELY 60MPH, THE ENGINE SUDDENLY STARTED MAKING A VERY LOUD KNOCKING NOISE. THE DRIVER WAS ABLE TO PULL OFF AT THE NEXT RAMP TO CHECK THE OIL. THERE WAS NO OIL ON THE STICK AND IT HAD A BURNT SMELL. THERE OIL HAD BEEN CHANGED BY THE DEALERSHIP ABOUT 6 WEEKS PRIOR, AND WE HAD NO INDICATION THAT THE OIL WAS LOW, THE ENGINE HASN'T BEEN SMOKING, AND THERE WAS NO OIL ON THE GROUND. THE SHOP HAS NEVER MENTIONED OUR OIL BEING LOW WHEN WE CAME IN FOR A CHANGE. WE HAD THE VEHICLE TOWED TO THE DEALERSHIP. THEY HAVE SINCE TOLD US THE ENGINE NEEDS TO BE COMPLETELY REPLACED. OF COURSE WE ARE JUST PAST THE WARRANTY WITH ABOUT 109,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321951April 22, 2020
FUEL/PROPULSION SYSTEM
EVERYTIME I FILL UP MY GAS TANK MY FUEL METER WILL GO BELOW EMPTY AND WILL BLINK THAT I AM OUT OF GAS. AFTER ABOUT A DAY OR SO IT WILL GO BACK TO NORMAL. I HAVE TALKED TO A FEW OTHER KIA SOUL OWNERS AND THEY ALL HAVE THE SAME EXACT ISSUE. I AM WONDERING IF THIS IS GETTING LOOKED INTO AND INVESTIGATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321712April 20, 2020
ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING MY VEHICLE, THERE WAS A KNOCK SOUND UNDER MY HOOD. THE VEHICLE STARTED TO SLOW DOWN AND STARTED TO SMOKE. I PULLED THE VEHICLE OVER AND CUT THE ENGINE. I THEN TRIED TO RESTART THE VEHICLE AND IT DID NOT RESPOND. I THEN HAD THE VEHICLE TOWED TO THE NEAREST REPAIR SHOP, WHERE THEY TOLD ME THAT THE ROD HAD PIERCED THROUGH THE ENGINE BLOCK CAUSING ALL OF THE OIL TO LEAK FROM THE ENGINE AND BREAKING THE STARTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321145April 14, 2020
ENGINE
WAS DRIVING AROUND 75MPH ON INTERSTATE WHEN ENGINE STARTED KNOCKING AND SMOKING. ENGINE LOCKED UP BUT WAS ABLE TO COAST OFF INTERSTATE. UPON FURTHER REVIEW BY MY SELF AND A MECHANIC. WE NOTICED NO OIL IN CAR IT WAS ONLY 75MILES OVER FOR A CHANGE. WORST PART IS THAT CAR WAS JUST ABOUT PAID OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321019April 13, 2020
ENGINE, POWER TRAIN
MY KIA SOUL IS BURNING OIL EVERY 1,000 EXCESSIVELY. KIA SAYS IT ISN'T BURNING THAT MUCH. MY DEALER THINKS IT IS. MY CAR HAD THE OIL LIGHT COME ON IN DECEMBER. RECEIVED AN OIL CHANGE. FEBRUARY COMES TO START MY CONSUMPTION TESTS. MY DIPSTICK READS LOW LEVEL. I STARTED 3 TESTS AND THEY ALL 3 CAME UP WITH DIFFERENT READINGS BUT BURNING OIL AT A RAPID RATE.I DID TESTING EACH 1,000 MILES. THE 2ND TEST MY CAR BURNT A QUART. I DO THINK MY CAR IS BURNING AT A RAPID RATE. IT IS A 2014 KIA SOUL WITH 94,000 MILES. I BOUGHT BRAND NEW, ONLY OWNER IS ME FROM MY DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320933April 13, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE STOPPED AT A STOP SIGN, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS A HOLE IN THE ENGINE BLOCK. THE CONTACT REACHED OUT TO THE THIRD-PARTY WARRANTY COMPANY AND WAS INFORMED THAT THE VEHICLE WAS OVER 100,000 MILES AND NO LONGER COVERED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. ALLENTOWN KIA (2350 LEHIGH ST, ALLENTOWN, PA 18103 610-228-2727) AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 103,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320711April 9, 2020
ENGINE, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
AS I WAS DRIVING DOWN THE HIGHWAY, "55 MPH" SPEED LIMIT WAS 60 MPH MY ACCELERATION WENT OUT ON MY CAR AND I COULDN'T GO ANY FASTER THEN 20/25MPH. MY CAR STARTED TO SOUND LIKE A WEED EATER AND I NEVER GOT A SINGLE LIGHT FOR SOMETHING BEING WRONG. AS I PULLED OVER TO THE SIDE OF THE ROAD MY CARS ENGINE STARTED TO MAKE A KNOCKING SOUND. I HAD IT TOWED TO A SHOP CLOSE TO WERE I LIVE AND THEY TOLD ME THAT THE ENGINE HAD PIECES OF METAL FLAKES IN IT AND THAT IT WAS LOCKED. THEY ALSO SAID THAT IT WAS 3.5 QUARTS LOW OF OIL BUT I JUST HAD THE OIL CHANGE AND HAD ABOUT 3,500 MILES LEFT BEFORE I NEEDED MY NEXT OIL CHANGE. I'M WRITING ON HERE BECAUSE I CALLED KIA AND THEY TOLD ME THAT MY 2.0 ENGINE DIDN'T HAVE A RECALL ON IT, BUT AS I RESEARCH I CONTINUE TO FIND MANY PEOPLE WHO HAVE A 2.0 ENGINE HAVING THE SAME ISSUE OF THE RECALL ON THE 1.6 ENGINES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320391April 7, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL WHILE DRIVING A LOUD NOISE HAD OCCURRED SMOKE AND EXHAUST FUMES WERE PRESENT THE OWNER WAS CONCERN THE VEHICLE WOULD STALL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH A LOUD SOUND WAS HEARD COMING FROM UNDER THE VEHICLE BEFORE SMOKE AND EXHAUST FUMES WERE PRESENT INSIDE THE CABIN. THE VEHICLE WAS DRIVEN TO THE HOME AND PARKED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER ROPER KIA (320 HODGON RD, JOPLIN MO) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN THE NHTSA RECALL CAMPAIGN NUMBER: 17V120000 (ENGINE, ENGINE COOLING). THE CONTACT INDICATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11320141April 3, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE HER BOYFRIEND WAS DRIVING 60 MPH, THE VEHICLE SHUDDERED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. A MONTH AFTER THE INITIAL FAILURE, THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HEAD GASKET AND VALVES WERE REPLACED. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE ENGINE CEASED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO CHANTZ SCOTT KIA (929 E STONE DR, KINGSPORT, TN 37660), TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 110,534. *LN*JB*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319136March 24, 2020
ENGINE
THE OIL FROM THE ENGINE HAS BEEN DISAPPEARING EVER SINCE THE CAR GOT OVER 100K MILES. IT IS CURRENTLY AT 116K AND HAS ZERO OIL BUT THERE IS NO LEAK AND IT DOESN'T SMELL LIKE IT IS BURNING. THE DEALERSHIP SAYS IT IS NOT COVERED UNDER THE RECALL AND IT WILL COST THOUSANDS TO REPAIR. THIS IS EXACTLY WHAT IS DESCRIBED IN THE RECALL NOTIFICATION I GOT LAST YEAR THOUGH BUT THE DEALERSHIP SAID MY PARTICULAR ENGINE IS NOT COVERED UNDER THIS RECALL EVEN THOUGH IT'S THE 1.6L SPECIFICALLY STATED IN THE RECALL ANNOUNCEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318802March 20, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SLOWED AND STOPPED WITHOUT WARNING. THE VEHICLE WAS PULLED TO THE SIDE OF THE ROADWAY, TURNED OFF AND FAILED TO RESTART. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CATALYTIC CONVERTER OVERHEATED AND DAMAGED THE ENGINE. THE VEHICLE WAS TOWED TO THE WARNER KIA LOCATED AT (501 7TH ST, PARKERSBURG, WV 26101). THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318629March 18, 2020
ENGINE
I WAS WITH ON THE HIGHWAY AND NOTICED A NOISE THAT I HADN'T HEARD BEFORE. I WAS ABOUT 40 MILES FROM HOME SO I HEADED TOWARDS HOME AND AS 8 WAS DRIVING DOWN THE HIGHWAY, THE NOISE WAS GRADUALLY GETTING LOUDER, I HAD NO IDEA WHAT IT WAS, NOT ONE WARNING LIGHT CAME ON. SUDDENLY WHILE GOING JUST OVER 60MPH, MY CAR STALLED, WOULD NOT RESTART. WHILE CARS ZOOMED PAST ME GOING FASTER THAN I. I MADE MY WAY TO THE SIDE OF THE ROAD, LUCKILY AVOIDING GETTING HIT. STILL NO LIGHTS HAD COME ON UNTIL IT STALLED COMPLETELY. I WAS THANKFUL BUT SHOCKED TO HEAR THE NEXT DAY FROM MY MECHANIC THAT A ROD HAD COME BROKE LOOSE IN MY CAR AND BROKE THROUGH THE ENGINE. THAT I HAD A CAR THAT NEEDED A $6000+ NEW ENGINE AND THAT ENGINE REPLACEMENTS FOR THIS CAR MODEL AND YEAR ARE VERY HARD TO COME BY. I AM DISGUSTED.. I WILL NEVER BUY A KIA AGAIN IN MY LIFE. I CALLED KIA AND ASKED THEM HOW COULD MY CAR GET THIS BAD WITHOUT ANY WARNING LIGHTS? THEY SAID THEY WEREN'T SURE, IT SHOULD HAVE. THAT CERTAINLY DOESN'T HELP ME. I HAVE A 6 YEAR OLD CAR THAT IS ALMOST WORTHLESS. I STILL NEED TO FINISH PAYING IT OFF. RIDICULOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317766March 12, 2020
ENGINE
I PURCHASED A 2014 KIA SOUL FROM DOUG SMITH AUTOPLEX ON 11-19-2019. THE CAR PURCHASE INCLUDED A 3 MONTH/3,000 MILE WARRANTY I CALLED IN ON 12-12-2019 TO SCHEDULE AN APPOINTMENT WITH SERVICE TO INSPECT A NOISE FROM THE ENGINE. THE APPOINTMENT WAS SCHEDULED FOR 12-20-2019, I ADDED A QUART OF OIL TO THE ENGINE. 12-20-2019, I WENT TO THE APPOINTMENT. RICK LARSEN TEST DROVE THE CAR AND FILLED THE RADIATOR FLUID. RICK TOLD ME TO COME BACK IF THE NOISE RETURNED. RICK DID NOT RUN ANY DIAGNOSTIC TESTS. THE SCHEDULED APPOINTMENT WAS COVERED UNDER THE WARRANTY OFFERED AT THE TIME OF PURCHASE. 02-14-2020 I ADDED ANOTHER 1\2 QUART OIL AND FILLED THE WINDSHIELD FLUID. A NOISE RETURNED TO THE ENGINE ON 02-20-2020. I CALLED AT 2PM ON TO SCHEDULE AN APPOINTMENT FOR SERVICE. THE SERVICE DEPARTMENT SET THE APPOINTMENT FOR FRIDAY 02-21-2020. THE ENGINE SEIZED WITH NO WARNING LIGHTS EVER COMING ON PRIOR TO IT SEIZING 02-20-2020 EVENING ON I-15 FREEWAY SOUTHBOUND @5:40PM. THE KIA SOUL WAS IMMEDIATELY TOWED TO THE DOUG SMITH DEALERSHIP BY JOHN'S TOWING. I WAS ACCUSED BY THE SALES MGR ED OF DOING A FAULTY JOB OF AN OIL CHANGE AND THAT THE OIL HAD RUN OUT ALL OVER THE UNDERCARRIAGE. I WAS LATER TOLD BY THE SAME SALES MGR ED, THAT THE SEAL ON THE OIL PLUG AND FILTER HAD NEVER BEEN BROKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317793March 12, 2020
ENGINE
2014 KIA SOUL WITH 2.0 ENGINE (84,000 MILES) SUDDENLY STARTED KNOCKING THEN LOCKED UP GOING AROUND 60 MPH ON THE HIGHWAY. THIS WAS SO SUDDEN THAT IT CAUSED THE TIRES TO SQUEAL. IF ANYONE HAD BEEN BEHIND ME THERE IS A GREAT CHANCE IT WOULD HAVE CAUSED AN ACCIDENT. THEN IT UNLOCKED AND CONTINUED KNOCKING. AT NO TIME DID ANY LIGHTS COME ON SUCH AS THE CHECK ENGINE OR OIL LIGHTS. I PULLED OFF AND HAD THE VEHICLE TOWED. THE DEALERSHIP INFORMED ME THAT THE ENGINE WOULD HAVE TO BE REPLACED AT A COST $6,000.00 WHICH IS CLOSE TO THE OVERALL VALUE OF THE VEHICLE. I AM NOW FACING A VERY DIFFICULT FINANCIAL DILEMMA AND HARDSHIP FOR SOMETHING BEYOND MY CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317284March 10, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE EXPERIENCED OIL CONSUMPTION WITHOUT WARNING. THE VEHICLE WAS TAKEN TO RUSS DARROW KIA OF MADISON LOCATED AT (6525 ODANA RD, MADISON, WI 53719, WHERE THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316973March 9, 2020
ENGINE
I WENT TO ACCELERATE AFTER A STOP AND THE CAR STARTED TO GO WHEN ALL OF THE SUDDEN THERE WAS A TOTAL LOSS OF POWER AND THE ENTIRE CAR SHUT DOWN. THERE WAS NO INDICATION THAT ANYTHING WAS WRONG.THERE WERE NO INDICATION WARNING LIGHTS TO INDICATE A PROBLEM. ONLY WHEN THE CAR STALLED DID THEY ALL FLASH. I PULLED TO THE SHOULDER AND RESTARTED THE CAR. IT MADE A HORRIBLE CLATTERING NOISE AND HAD VERY LITTLE POWER. I UTILIZED THE MANUAL SHIFTING FEATURE AND THAT HELPED REDUCE THE NOISE, BUT IT WOULD GET LOUDER AS THE ENGINE RPMS INCREASED. THE DEALERSHIP SAID THERE WAS NO OIL IN THE MOTOR, YET IT WAS CHECKED PRIOR TO DRIVING AND THERE WAS OIL ON THE DIP STICK. THE CAR HAS ABOUT 107,000 MILES AND NEEDS A TOTAL ENGINE REPLACEMENT. ONLY AFTER THE INCIDENT OCCURRED DID WE SEE THIS IS A KNOWN PROBLEM WITH THIS MAKE AND MODEL OF CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316291March 5, 2020
ENGINE, FUEL/PROPULSION SYSTEM
THE VEHICLE SHUT OFF WHILE I WAS DRIVING, I HAD TO PUSH IT OFF THE ROAD, THE PROBLEM IS A FUEL LEAK, OTHER KIA SOULS ARE CURRENTLY ON RECALL FOR THE SAME REASON BUT THIS PLUS MODEL ISN'T SO IT'S SITTING IN MY DRIVE WAY WHILE I PAY OVER $400 A MONTH FOR THE VEHICLE ! RECALL THIS DANGEROUS VEHICLE ! THIS IS A DEFECT IN THE KIA/HYUNDAI ENGINES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316389March 5, 2020
ENGINE, FUEL/PROPULSION SYSTEM
AFTER MULTIPLE ATTEMPTS AT THE SHOP, THE KIA HAS BEEN BURNING OIL. THERE IS NO SMOKE OR LEAKS. A COMPRESSION TEST WAS NOT DONE AT THE ORIGINAL INSPECTION OF THE CAR, AND THERE IS NO OIL IN THE CAR AFTER ABOUT 500 MILES. THIS ENGINE HAS BEEN BURNING OIL SINCE 85000 MILES AND THERE IS "NOTHING" THAT KIA CAN DO FOR OUR ISSUE. THUS, IN LINE WITH OTHER COMPLAINTS ABOUT THIS ISSUE THERE SHOULD BE SOMETHING DONE FOR THE ENGINE REPLACEMENT. THIS IS A KNOWN ISSUE FOR THE OTHER ENGINES, BUT THE 2.0L ENGINE IS NOT UNDER RECALL....YET. THIS IS A VERY SERIOUS ISSUE AND A GENERAL CONSUMER SHOULD NOT HAVE TO MONITOR OIL CONSUMPTION OF AN ENGINE AT 60-80K MILES. THERE IS SOMETHING WRONG WITH THE ENGINES AND IT COULD BE A REAL CONCERN FOR SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316423March 5, 2020
POWER TRAIN
ERROR CODE PO5OA CAR WAS TAKEN IN FOR 3RD TIME AND THIS WAS THE ACTUAL RESPONSE FROM KIA ENGINEERS BOTTOM LINE THEY SOLD ME AN UNFIXABLE CAR ADVICE 1: IT IS RECOMMENDED TO CLEAN THROTTLE BODY, UPGRADE PCM GROUNDS, AND PREFORM CAP DISCHARGE, HOWEVER, UNFORTUNATELY DTC PO5OA IS BEING RESEARCHED AND WE DO NOT HAVE A RESOLUTION AVAILABLE AT THIS TIME, THERE IS NOT ETA. PLEASE RESET THE ENGINE ADAPTIVE VALUES AND RETURN THE VEHICLE BACK TO THE CUSTOMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315656March 2, 2020
ENGINE
MY DAUGHTER WAS DRIVING HER 2014 KIA SOUL AND SUDDENLY IT DECELERATED WITHOUT WARNING. IT ALSO STARTED MAKING A CLANKING NOISE SO SHE PARKED IT IMMEDIATELY. NO ENGINE OR WARNING LIGHTS, JUST RUNNING BADLY. WE HAD IT TOWED TO A REPAIR SHOP AND WAS INFORMED THAT THE NOISE WAS PISTON RATTLING AROUND AND THAT THE MOTOR WAS PRETTY MUCH SHOT. THIS MADE NO SENSE AS WE HAVE ALWAYS KEPT UP WITH OIL CHANGES AND IT ONLY HAS AROUND 87,000 MILES ON IT. WE SOUGHT A SOLUTION WITH KIA AND WAS TOLD BECAUSE SHE WAS A SECOND OWNER THAT THE WARRANTY WAS NO GOOD AFTER 60,000 MILES. OF COURSE THERE IS NO RECALL FOR HER 2.0 L MOTOR. I AM SHOCKED THAT SO MANY PEOPLE HAVE HAD SIMILAR COMPLAINTS AND YET KIA GETS AWAY WITH NO RESPONSIBILITY. WE ARE LOOKING AT $ 8,000 FOR ANOTHER MOTOR OR BUYING A NEW CAR. NEITHER IS A VIABLE OPTION, THIS CAR WAS SUPPOSED TO LAST LONGER THAN THIS. SOMETHING ISN'T RIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Soul