Kia Soul Complaints (2013)

668 consumer complaints on file.

#11386417January 4, 2021
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED WHILE DRIVING 75 MPH, THE CRUISE CONTROL BECAME INOPERABLE AND THE VEHICLE FAILED TO MAINTAIN A SPEED OF 45 MPH. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT P0302 (CYLINDER 2 MISFIRE) AND P0420 (OXYGEN SENSOR) WERE RETRIEVED. THE VEHICLE WAS TOWED TO SANTA FE KIA (1701 ST MICHAELS DR, SANTA FE, NM 87505, (505) 982-1957) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS REPAIRED HOWEVER, THE FOLLOWING DAY THE FAILURE RECURRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 176,000. INVALID VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386421January 4, 2021
STEERING, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED WHILE DRIVING 50 MPH, THE BATTERY LIGHT ILLUMINATED. THE CONTACT STATED THAT THE ALTERNATOR FAILED TO OPERATE AS DESIGNED. DUE TO THE ALTERNATOR FAILURE, THE VEHICLE LOSS POWER STEERING FUNCTIONALITY. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 185,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386160January 2, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I HAVE A 2013 KIA SOUL, I HAVE BEEN PAYING MY LOAN ON THIS CAR SINCE 2016. I TAKE CARE OF IT AND ROUTINELY DO OIL CHANGES ON IT AND UP KEEP. OVER THE COURSE OF THE PAST FOUR MONTHS I NOTICED MY CAR ACTING UP, I HAD TAKEN IT TO SHOPS AND NONE COULD FIND A PROBLEM. MY CAR WAS NOT STARTING UP, I WOULD HAVE TO JIGGLE MY WHEEL TO MIRACULOUSLY GET THE VEHICLE TO START. THEN ONCE IT STARTED IT WOULDN'T ACCELERATE AND WOULD SLOWLY GO INTO NEUTRAL. PROGRESSIVELY IT GOT WORSE, MY CAR WOULD TURN OFF IF I WAS PARKED OR AT A STOP SIGN OR WHEN GOING 20MPH OR LESS. ON 12/24/2020 AS I WAS DRIVING MY CAR ON A MAJOR HIGHWAY I SAW SMOKE COMING FROM MY CAR. I TURNED THE VEHICLE OFF AND THEN AS I RESTARTED IT, THERE WAS A LOUD CLANGING AND THE CAR WAS JUMPING. I IMMEDIATELY TURNED IT OFF AND GOT IT TOWED. I AM AT A LOSS AND COMPLETELY AT RISK WITH THIS VEHICLE PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383902December 17, 2020
STEERING
2013 KIA SOUL IS MAKING A CLICKING NOISE WHEN I TURN MY STEERING WHEEL. IT MAKES ONE CLICK NOISE ONCE I START TURN THE WHEEL. WHEN I STOP MOVING IT AND TRY TO MOVE IT AGAIN IT CLICKS. VEHICLE MILEAGE: 63,667
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383499December 15, 2020
ENGINE
BOUGHT THIS CAR FOR MY TEENAGE DAUGHTER. ROD BROKE, PUNCTURED THE ENGINE BLOCK, WHICH CAUSED THE OIL LEAKED OUT AND IT CAUGHT FIRE WITH MY DAUGHTER AND HER FRIENDS IN THE CAR.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11383522December 15, 2020
ENGINE
ENGINE BEGAN MAKING TICKING NOISES WHILE STATIONARY AND WHILE DRIVING AND ENGINE CHECK LIGHT CAME ON. TOOK IT TO DEALER; DEALER CHANGED OIL & FILTER AND SAID PROBLEM WAS BAD OIL FILTER CAUSING LOW OIL PRESSURE. ENGINE CHECK LIGHT CAME ON AGAIN A FEW WEEKS LATER. RETURNED TO DEALER; TECHNICIAN HAS FOUND METAL SHAVINGS IN THE OIL AND EXPECTS COMPLETE ENGINE FAILURE IN THE FUTURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383184December 12, 2020
STEERING
THE STEERING COLUMN WOULD POP AND MAKE NOISES WHILE DRIVING . THE STEERING WAS VERY LOOSE AND EVERY TIME YOU HIT A BUMP THE STEERING WHEEL WILL WOBBLE EXTREMELY BAD ALMOST UNCONTROLLABLY. THE STEERING COUPLER WAS BAD . COULD NOT GO OVER 55 MPH CAUSE IT WOULD CAUSE THE STEERING WHEEL TO WOBBLE BAD .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382821December 10, 2020
STEERING
WHEN TURNING MY WHEEL AT LOW SPEEDS MY STEERING CLUNKS IN THE COLUMN AND FEELS LIKE IT IS GOING TO COME APART. I AM SCARED I AM GOING TO LOOSE STEARING CONTROL. THIS HAPPENS ALL THE TIME AT LOW SPEEDS OR WHILE IN A PARKING LOT. IT STARTED A MONTH AGO AND IS GETTING WORSE. I SAW A RECALL ON THIS BUT MY CAR IS NOT AFFE TED AND SHOULD BE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378002December 5, 2020
ENGINE
ENGINE LOSING POWER ENGINE STALLS LOW OIL FOR THE LAST YEAR TAPPING SOUND FROM ENGINE.MY FAMILY AND I FEEL VERY UNSAFE DRIVING THIS CAR IT'S PARKED IN THE GARAGE.WE'VE HEARD ABOUT THE FIRES ABOUT THE BREAKDOWNS THE CAR FREEZING UP AND WE WILL NOT DRIVE IT. WE NEED HELP GETTING THIS ISSUE RESOLVED. 101,000 MI ON THE CAR. PLEASE REACH OUT TO US IF YOU CAN. [XXX][XXX]THIS IS [XXX] FATHER I'M TRYING TO HELP HER GET THIS CAR REPAIRED [XXX] THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377951December 4, 2020
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED WHILE DRIVING 55-60 MPH, THE VEHICLE WAS SHAKING AND FAILED TO ACCELERATE. THE CHECK ENGINE WARNING LIGHT WAS FLASHING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THERE WERE GROOVES IN THE ENGINE BLOCK. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377368December 1, 2020
ENGINE
AFTER SC176 RECALL REPAIR THE VEHICLE STILL DID NOT RUN CORRECTLY. AFTER ESCALATING FOR A VP, KIA REPLACED THE CATALYTIC CONVERTER. I ASKED FOR THE PARTS BUT KIA SAID THE PARTS WERE THEIRS.THE ENGINE SEEMED TO BE RUNNING CORRECTLY BUT FAILED IN NOV. 2020. I WENT ABOUT A MILE WITH THE CAR AFTER IT WAS SITTING FOR 2 DAYS AND THE CHECK ENGINE CAME ON AND BLINKED AND ENGINE RAN ROUGH. I HAD IT TOWED TO THE KIA REPAIR. KIA SAID I NEEDED A NEW ENGINE, WITH PARTS AND LABOR WOULD BE 6K TO INSTALL. I TALKED WITH 2 MECHANICS BESIDES KIA AND BOTH SAID THAT THE CAR AGE AND MILES IT SHOULD NOT HAVE FAILED AND THAT IT HAD TO BE AN OVER HEATING ISSUE BUT IT NEVER OVERHEATED. I FOLLOWED MAINTENANCE SCHEDULE FOR MOST OF THE LIFE OF THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377055November 30, 2020
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AS THE VEHICLE DECREASED IN SPEED. THE CONTACT VEERED TO THE EXIT RAMP IN ORDER TO EXIT THE HIGHWAY. THE CONTACT THEN ENTERED A GAS STATION AND WAITED FOR A COUPLE OF MINUTES BEFORE ATTEMPTING TO DEPRESS THE ACCELERATOR PEDAL WHICH FAILED TO ACCELERATE THE VEHICLE PAST 50 MPH. THE VEHICLE THEN STALLED AS ALL WARNING LIGHTS ILLUMINATED. THE CONTACT MENTIONED THAT AN ODOR APPEARED FROM THE EXHAUSTED PIPE. THE VEHICLE WAS TOWED TO THE CONTACT RESIDENTS, THEN TOWED FROM HER RESIDENT TO THE DEALER EVERGREEN KIA 9205 S WESTERN AVE, CHICAGO, IL 60643 (773) 779-4281 WHERE IT WAS DIAGNOSED THAT THE OIL CONSUMPTION DAMAGED THE PISTON RODS AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT NO RECALLS WAS UNDER THE VIN. THE FAILURE MILEAGE WAS APPROXIMATELY 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377130November 30, 2020
UNKNOWN OR OTHER
RUBBING OF KNOCK SOUND AND SMOKE FROM EXHAUST THAT SMELLS BAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374809November 16, 2020
ENGINE
RECALL #176: ACCORDING TO THE RECALL, THERE CAN BE PISTON DAMAGE FROM THE OVERHEATING AND MISFIRING AS RESULT OF A BAD ECU. I RECENTLY HAD THIS RECALL REPAIR COMPLETED BUT THE DEALER IS UNWILLING TO ACKNOWLEDGE THE POSSIBLE ENGINE DAMAGE AND CHECK DEEPER. CURRENTLY, I AM BURNING ABOUT 1 QUART OF OIL EVERY 200 MILES. OBVIOUSLY, THIS IS A PROBLEM. MY CONTENTION IS THAT THE CAUSE MAY BE FROM PISTON DAMAGE ORIGINATING FROM THE ORIGINAL RECALL AND I AM CURRENTLY STILL AT RISK OF SEVERE DAMAGE AND/OR DANGER. I DO NOT KNOW THE NEXT STEPS IN GETTING THE DEALER TO INVESTIGATE THE CAUSE OF INCREASED OIL CONSUMPTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374229November 12, 2020
ENGINE
AT 97000 MILES THE ENGINE BEGAN A TICKING NOISE. ALL FUEL AND OIL LEVELS WERE APPROPRIATE. LESS THAN 2 WEEKS AFTER THAT NOISE BEGAN BEFORE I COULD GET INTO A SERVICE APPOINTMENT, I WAS DRIVING DOWN THE HIGHWAY, THE TICKING GOT LOUDER THEN MADE A POOF NOISE AND THE CAR DIED. NO INTERNAL OR EXTERNAL LIGHTS, NOTHING. I COASTED TO THE SHOULDER. I HAD IT TOWED TO A SHOP WHERE THEY STATED THAT A ROD HAD COME APART AND THE ENGINE NOW HAD A HOLE IN THE SIDE AND WOULD NEED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373687November 8, 2020
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
STALLED WHILE ON THE INTERSTATE. WILL NOT START BACK UP SINCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372443October 30, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED WHILE DRIVING AT 65 MPH, THE VEHICLE STARTED SHAKING AND SMOKE WAS DETECTED FROM THE HOOD AND THE VEHICLE STALLED. THE ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO BILL BYRD KIA (2435 15TH ST, PANAMA CITY, FL 32405 (850) 872-0444) WHERE IT WAS DIAGNOSED THAT THE BATTERY AND ENGINE NEEDED TO BE REPLACED. THE CONTACT REPLACED THE BATTERY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 133,937.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11366767October 27, 2020
STEERING
STEERING HAS PLAY AND MAKES A CLUNKING NOICE WHEN TURNED LEFT OR RIGHT WHILE MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365188October 19, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT SHE CHECK THE OIL LEVEL A MONTH AFTER AN OIL CHANGE WAS PERFORMED AND BECAME AWARE THAT THE OIL LEVEL WAS LOW. KIA ATLANTA SOUTH (7310 JONESBORO RD, MORROW, GA 30260(770) 968-3400) INFORMED THE CONTACT AT THE TIME OF THE OIL CHANGE THAT THE PISTON RINGS MAY NEED TO BE REPLACED. THE OIL LEVEL WARNING LIGHT RECENTLY ILLUMINATED AND THE DEALER RECOMMENDED THAT THE ENGINE BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364892October 18, 2020
STEERING
WHEN IN MOTION THE STEERING MAKES A CLUNKING SOUND MOVING EITHER LEFT OR RIGHT . WHEN ENGINE IS NOT IN MOTION IT DOES NOT . THE SYMPTOM APPEARS TO BE THE SAME AS THE RECALL DONE FOR 2014 MODEL KIA SOULS ... I BELIEVE MY CAR SHOULD BE IN THE RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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