Kia Soul Complaints (2014)

905 consumer complaints on file.

#11429286August 16, 2021
ENGINE
The contact owns a 2014 Kia Soul. The contact stated while driving up an incline at various speeds, the vehicle would stall upon depression of the accelerator without warning. The contact also stated that the check oil light would illuminate on the instrument panel soon after an oil change. The contact then received a notification for NHTSA Campaign Number: 20V750000 (Engine). The dealer was notified of the issue however, the contact was informed that the part was not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 70,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429302August 16, 2021
ENGINE
The contact owned a 2014 Kia Soul. The contact stated that while driving at 70 mph, smoke started coming from the air vents then the vehicle was filled with smoke. The contact pulled over, exited the vehicle, and saw there was fire coming from under the hood. The fire department was able to extinguish the fire. The contact was unaware if there was a fire department report filed. No medical attention was received for the contact and his wife, who was a passenger. The vehicle was towed to a tow yard and deemed totaled by the insurance company. The manufacturer was made aware of the failure and will have the vehicle towed to an unknown dealer for diagnosis. The failure mileage was approximately 105,230.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11427898August 5, 2021
ENGINE
Had knock sensors replaced twice and engine is still knocking. Been noticing in the news and media that these cars are catching on fire and the knock sensors were designed to go into limp mode so it doesn’t catch on fire and I’m stuck with it and can’t drive it anymore because it’s in limp mode. The check engine light is flashing for the knock sensors p1326. I need help with getting Kia to get this fixed. It’s not safe to drive on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427210July 30, 2021
ENGINE
The contact owns a 2014 Kia Soul. The contact stated that while her daughter was driving at an undisclosed speed, a burning odor was detected. The check engine warning light was illuminated. The vehicle was towed to the dealer and the dealer performed a recall repair for NHTSA Campaign Number: 20V750000 (Engine). After, receiving the vehicle back from the dealer the oil warning light illuminated. The dealer was made aware of the failure and an engine test was performed and diagnosed that there was sludge in the engine from not having regular oil changes. The contact was informed that the oil needed to be changed every 2,000 miles, instead of every 3,000 miles. The vehicle was not repaired since an appointment was not available until August 25, 2021. The manufacturer was not made aware of the failure. The failure mileage was 63,363.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11426715July 27, 2021
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
The exhaust manifold failed and yes, it is available for inspection. My daughter's safety was put at risk after I was advised by Kia service center that I needed to replace the rocker cover and a fuel pump. My daughter experienced the burning smell of fuel and the vehicle would not accelerate and would not go above the speed limit of 20, when on an incline. I took my vehicle to Kia service center on July 14, 2021 following the instructions written on the NHTSA Recall # 20V750 notice I received from Kia and they advised me that I needed to replace the rocker cover and a fuel pump. I paid $405 for replacement parts and service, left the service center with the impression that the vehicle was repaired. My daughter drove the vehicle back and forth to work and everything was okay until July 22, 2021 one week and a day after the repair, the MIL illuminated. I took the vehicle back to the service center and I was then advised that I needed to replace the exhaust manifold and all four coils. I was also advised that the exhaust manifold is on national back order with no expected date. I was told to call Kia corporate and Kia corporate office has advised me that there is nothing they can do to assist me. The associate at the Kia service center said I could drive the vehicle but after a while it would cause other damage to the engine. I questioned the service center manager about why would they tell me that the repair they made on the 14th fixed the issue. He informed me that they had no way of knowing what the issue was until the MIL light came on. I informed him that it is an issue that there was no warning lamp to advise of the first two parts I paid for that they said was the issue. Kia would not afford towing to service center. Kia service center has confirmed that the problem with the vehicle now is the exhaust manifold. The vehicle/component have been inspected by Kia service center. First visit to Kia no warning lamps/messages, there was the burning smell of fuel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426142July 23, 2021
POWER TRAIN, ENGINE, VEHICLE SPEED CONTROL
The contact owns a 2014 Kia Soul. The contact stated while driving approximately 30 mph, the accelerator pedal was depressed however, the vehicle failed to exceed 40 mph. The contact stated that the check engine warning light was illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure and told the contact that the Vin was not under recall. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425775July 21, 2021
UNKNOWN OR OTHER
The lights flicker on and off making it dangerous to drive. This is an ongoing problem and did not just happen one time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425121July 16, 2021
ENGINE
Banging in engine Consuming excessive amounts of oil Oil light flickering Check engine light on Loss of power Car shakes when idle Gas/ fuel odor Brought to mechanic, valves pistons replaced. Banging stopped other stated problems continue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424919July 15, 2021
ENGINE
The contact owned a 2014 Kia Soul. The contact stated that while his daughter was driving the vehicle at an undisclosed speed, the vehicle experienced a loss of automotive power. Another driver notified her that there was smoke coming from the vehicle. After the vehicle was stopped, the driver saw flames coming from underneath the hood of the vehicle. The fire department was notified of the fire and arrived and extinguished the fire. The vehicle was towed away from the scene of the fire. A fire report was filed. The vehicle was destroyed. The cause of the fire was not yet determined. The contact mentioned that previous to the fire there were several cylinder misfires. The manufacturer and local dealer were not notified of the failure. The contact indicated that the original engine had been replaced in 2018. The failure mileage was 238,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11423363July 3, 2021
ENGINE
My vehicle started driving really sluggish and slowing down from 55 to 35 when going up a hill. It felt like it wasn’t getting the gas to make it go. I looked it up and found this recall: 2014 Kia Soul; Manufacturer photo Vehicles Affected: Approximately 379,000 model-year 2012-16 Kia Soul hatchbacks equipped with 1.6-liter gas engines The Problem: High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine’s pistons as well as possible piston connecting rod failure. Piston damage may result in an engine stall, increasing the risk of a crash. A broken connecting rod may puncture the engine block, allowing engine oil to escape that may contact the exhaust, increasing the risk of a fire. however I was told that my vehicle is a 2.0 liter engine and it’s under the recall! Drove my vehicle home after the Kia dealer told me I needed a catalytic converter, then my engine light started blinking, called Kia of America corporate to ask them and confirm it wasn’t under recall and they had me get it to the dealer and now the dealer said I need an engine!!! I don’t even have 130,000 miles on the vehicle! Just seems too coincidental that my vehicle has the same issues as the 1.6 liter engine Kia Soul does! Kia is also saying I’m completely responsible for repairs!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422496June 27, 2021
ENGINE
Car displays a check engine light. The check engine light reports an issue with the catalytic converter. Car has began to shut off randomly when coming to or at a stop (for example: at a red light).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422309June 25, 2021
AIR BAGS, SEAT BELTS
The contact owned a 2014 Kia Soul. The contact stated that while the daughter was driving approximately 40 mph the vehicle crashed into the rear end of another vehicle. During the crash, the front end sustained severe damage and the vehicle was destroyed but the driver-side air bag did not deploy and the front driver-side seat belt malfunctioned and did not secure the occupant causing the driver's head to make contact with the steering wheel. The driver sustained a head injury that required medical treatment. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined and the local dealer and manufacturer were not notified of the incident. The failure mileage was 94,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11422380June 25, 2021
EXTERIOR LIGHTING, ENGINE, ELECTRICAL SYSTEM
The vehicle had a strange smell ever since we got it a few years back. Earlier in the month, the headlight and dashlight would flicker with the turn signal. We looked it up and set up an apppointment with a local Kia dealership for recall on this issue. Then this week, the engine suddenly quit while the car was parked. The vehicle wouldn't start at all. Kia was notified and they said that there was another recall on engine SC200 on this vehicle that was just announced earlier this year. Online lookup also revealed that the smell issue can be from burning oil or a leak into catalytic converter. Other Kia cars from the same years have also said to have had these issues. Then an OBD II check showed the codes 7E8 and 7E9 which has been noted online by other customers as engine problem recall for which Kia has replaced their engine free of charge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422107June 24, 2021
ENGINE
While I was driving on the highway, I heard a loud banging coming from the front of my car. I took it to a repair shop and was told it needed a valve replacement but it was only a matter of time before I would need to replace the engine. I did have the valve job done at great expense to me. However the engine light came on and despite having each of the problems fixed generated by the codes that came up, the engine light never went off. Now I understand there is an engine recall and the problems described are exactly what is wrong with my car e.g. engine light is on, check oil light flickering on, gasoline/fuel odor. I also had the catalytic converter replaced at my expense, only to find out there was a recall on that too. I need to have my engine replaced. This is a safety issue. Kia needs to make good on its promise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422177June 24, 2021
ENGINE
While driving on the highway in cruise control, the engine suddenly went into a lower gear and lost acceleration. Since then, the car has had difficulty accelerating and struggles to get up to speeds over 60mph. I had the car checked out and was told it was a clogged catalytic converter and that it needed to be replaced. Prior to the highway incident, the oil light would come on frequently and oil would have to be added every two to three weeks. The dealer has inspected the car for the engine recall and found no issues even though the car was experiencing oil loss when it was taken to the dealer. The car has 110,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421165June 16, 2021
ENGINE
The contact owns a 2014 Kia Soul. The contact stated that the vehicle was serviced for NHTSA Campaign Number: 20V750000 (Engine) and a manufacturer's product improvement campaign software update however, the failure occurred. The contact stated that on three separate occasions while driving at 60 mph, there was a rattling sound heard then the vehicle loss motive power without warning. The instrument panel light and front driver’s and passenger’s side headlights flickered on and off. The vehicle was taken to the dealer and diagnosed that there was a rod bearing knocking code that appeared on the code reader however, there were no oil leaks found. An oil consumption test was performed which found that the vehicle consumed a quart of oil for every thousand miles. An engine test was also performed, which the vehicle passed. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no warranty coverage and advised the contact to drive the vehicle until the engine seized. The failure mileage was 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421186June 16, 2021
ENGINE
The contact owns a 2014 Kia Soul. The contact stated that the vehicle would idle when coming to a complete stop and there was a heat source coming from the floorboard. The vehicle was taken to the dealer and was serviced for a manufacturer's product improvement campaign software updates for the engine control unit and knock sensor detection system however, the failure recurred after the repair. The manufacturer was made aware of the failure. The failure mileage was 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420997June 15, 2021
EXTERIOR LIGHTING
IN THE PAST YEAR FROM FEB LAST YEAR TILL TODAY I HAVE BOUGHT 2 SET OF LIGHTBULBS. THE 1ST SET LASTED A YEAR THE 2ND SET I BOUGHT 2/1/21 AND IT JUST BURNT OUT AGAIN. I AM NOT BUYING CHEAP BULBS EITHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421069June 15, 2021
ENGINE
I was traveling back home from Dandridge, TN in July 2019. As I was going down the interstate at 70MPH, the engine made a very loud noise and the vehicle began to shake. I promptly pulled over to the shoulder and shut off the vehicle. The vehicle was then towed to Rusty Wallace Kia of Knoxville. They had the car for three months before I received a phone call in September 2019. I was on my way to Florida with a friend, and Rusty Wallace Kia informed me that the engine had “threw a rod” and cut the oil lines. The recall is related to this exact issue. Rusty Wallace Kia then replaced the engine without my written permission. They called to inform me of this about a month later. I did receive mail from Kia Consumer Affairs alerting me of the recall a few months later. I have since contacted Consumer Affairs and they let me know they would be contacting Rusty Wallace Kia of Knoxville to discuss getting the repair payed for so I can get my car back. I received an email just today (several months later) from the service manager, Allison Richard’s, saying that I am responsible for the cost of the repairs. The recall paperwork in the mail states the engine will be replaced and the KDS software updated. As of today, Rusty Wallace Kia of Knoxville is refusing to release my car back to me (which is paid in full and I have the title in hand), and Allison also stated that consumer affairs said they wouldn’t help. I am needing my car back as soon as possible, and any help is appreciated. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420851June 14, 2021
ENGINE
My car caught fire upon a drive home. Had to call fire department and extinguished it myself before fire department arrival. Took vehicle to local Kia dealership to have them check car. Documentation of charting from fire. They told me it’s because I needed new snow tires. I purchased new tires. Months later my engine started knocking and vehicle is not drivable. I have filed a national claim with Kia due to safety recall on 4/21/21. I have sent pictures and report. I leave multiple voicemails. No one is calling me back. Case number 14128806. Case manager is Jesse. Twice I’ve been told his supervisor will call me back and no one has. Fire occurred in 2018- engine blew in 2021
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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