Kia Soul Complaints (2014)

905 consumer complaints on file.

#11438230October 26, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2014 Kia Soul. The contact stated while driving approximately 45 mph, when there was an abnormal knocking noise coming from the engine compartment and suddenly there was smoke as well. The contact was able to pull over and EMS were called to the scene, before fire marshals arrived on the scene the fire extinguished on its own. The contact stated no warning lights were illuminated. The vehicle was towed to a local dealer where it was not diagnosed or repaired. The manufacturer was informed of failure but was unable to assist the contact. The failure mileage was approximately 93,635.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11437436October 20, 2021
ENGINE
Engine making knocking noise, car turns off while driving, it won't start sometimes, hard hesitates when gears change, I'm mostly concerned about it turning off while driving in a high way it happened three times already to me!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436899October 15, 2021
UNKNOWN OR OTHER
The contact owns a 2014 Kia Soul. The contact stated while driving at various speeds, exhaust fumes entered the cabin causing a headache. The contact stated there was no warning light illuminated. The vehicle was not taken to a local dealer. The manufacturer was informed of the failure and was awaiting a response. The failure mileage was approximately 93,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436498October 12, 2021
ENGINE
The contact owns a 2014 Kia Soul. The contact stated while driving at 60 MPH, the vehicle inadvertently downshifted and would not go past 45 MPH. The check engine warning light illuminated. The contact was able to veer to the side of the road and turned off the vehicle. The contact was able to restart the vehicle, however, the vehicle was towed to the dealer who diagnosed that the knock sensors needed to be replaced. The manufacturer was notified of the failure and did not provide any assistance. The vehicle was repaired. The approximate failure mileage was 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435929October 7, 2021
ENGINE
The contact owns a 2014 Kia Soul. The contact received notification of NHTSA Campaign Number: 20V750000 (Engine) on 9/21/2021. The contact called multiple local dealers and was informed the closest appointment was on 11/8/2021 to have recall repairs. The contact stated on 9/24/2021 while his daughter was driving at an unknown speed, the vehicle began to decelerate its speed and the brakes pedal was hard when depressing. The contact stated no warning light was illuminated. The driver stated she saw smoke exiting under the hood and then the vehicle accelerated independently while depressing on the brake pedal. The driver was able to park on the side of the road. The vehicle was towed to his residence. The contact towed the vehicle to local dealer on 9/37/2021, where it was diagnosed with needing the engine to be replaced. The dealer informed he had a salvage title and Kia manufacturer declined to complete recall repairs. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 90,400.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11435381October 4, 2021
UNKNOWN OR OTHER
Unknown, issue is the vehicle will not accelerate or change gears properly on an incline. On level roads the acceleration is still very slow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435411October 4, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2014 Kia Soul. The contact stated while driving 70 MPH, the vehicle started sputtering then loss motive power. The check engine and oil warning lights were illuminated. The vehicle was towed to the contact's residence. The vehicle was leaking oil onto the ground. The contact inspected the engine and saw that the rod had pierced the engine block. Upon investigation, the contact related the failure to NHTSA Campaign Number: 19V120000 (Engine and Engine Cooling) which associated with the VIN. However, the contact had not received notification for NHTSA Campaign Number: 19V120000 (Engine and Engine Cooling). The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN and to pay for the vehicle to be towed to a dealer, and if deemed that the VIN was associated with the recall, then the cost for the repair would be covered. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435091October 1, 2021
ENGINE
When trying to accelerate the engine does not go into the next gear causing the speed to stay below 60 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433803September 21, 2021
ENGINE
Started experiencing engine issues around 100,000 miles/6 years with Kia Soul, including very sluggish acceleration, not shifting gears properly or when needed on Highway. A couple of different technicians/dealers looked at car and couldn’t figure it out. In June 2020 at 108,151 miles a Kia dealer/servicer determined the catalytic converter was the issue and needed replacement. Kia refused to provide a new one, as it was just outside the 6 year/100,000 mile warranty. Now in September 2021 the car is having the same problems and a Kia dealer/servicer determined the catalytic converter needs to be replaced AGAIN. Kia refused to replace, as they only give a 1 year warranty on the new one they put in June 2020 (doesn’t EPA require a 5 year warranty on new aftermarket catalytic converters?). Contacted Kia Consumer Affairs and have pending escalated claim for them to provide the catalytic converter this time. There is clearly something wrong with the engine that it is causing the catalytic converters to fail so soon. Seems very similar to the vehicles that were included in the $760 million Kia engine settlement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433602September 20, 2021
ENGINE AND ENGINE COOLING:ENGINE
The contact owns a 2014 Kia Soul. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 20V750000 (Engine) however, while pulling into the driveway the contact heard an abnormal sound coming from the vehicle. The contact inspected the vehicle and became aware that the engine oil level was low. The contact added a quart of oil to the engine. Several days later while the vehicle was started, the contact heard the same abnormal sound coming from the vehicle. Additionally, the engine temperature was elevated, and the vehicle was consuming oil. The contact reached out to an independent mechanic about the failure and was informed over the phone that the vehicle might need a new engine. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432442September 10, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2014 Kia Soul. The contact stated while driving approximately 40 mph during rainy weather conditions, the vehicle began to produce a knocking noise, decelerated, and smoke coming from the engine compartment. The contact's boyfriend opened the hood and confirmed that there was a fire. The fire extinguished itself and the vehicle was towed to a local dealer where it was currently there for diagnostics but not repaired as of yet. During the incident, the police were called but it was unknown if a police report was filed. The contact stated no warning lights were illuminated. The manufacturer was informed of failure and was awaiting a response. The failure mileage was approximately 99,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11432494September 10, 2021
UNKNOWN OR OTHER
The contact owns a 2014 Kia Soul. The contact stated that during a brakes and struts repair being performed by an independent mechanic, the mechanic informed the contact that there was oil pan leakage but could not fix the failure since the vehicle was under a recall. The vehicle was taken to the dealer and the dealer performed an oil change and updated the Knock Sensor Detection System (KSDS) software. The dealer informed the contact to drive the vehicle for 1,000 miles then bring the vehicle back. The contact drove the vehicle for 400 miles and the check engine warning light illuminated and the knock sensor went into limp mode. The vehicle was taken back to the dealer and diagnosed that the engine was damaged from the previous dealer Richland Motors (4653 Pearl Rd, Cleveland, OH 44109) having the top engine taken apart and rebuilt. The dealer also informed the contact that it was normal for Kia vehicles to consume a quart of oil every thousand miles. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431764September 4, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, UNKNOWN OR OTHER
My dash lights would flash bright and dim randomly while driving at first. A few weeks later my headlights would flicker from high beam to low beam and dash lights would still flicker. Now about a month into this my headlights still flicker but they have even turned off all while driving and I was told my brake lights go off as well ,dash lights still flicker and my a/c will not work/blow randomly so it seems to be involving electrical .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431686September 3, 2021
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
I took my 2014 soul to get recall done in San Leandro on 01APR21.No repairs done except coil that I paid for.Today 03SEP21 I took my 2015 soul in(same issue as b4 little power)and they are telling me my catalytic converter needs changing. To my understanding when I had them check the safety recall The repairs would of happened then ,Dealers will upgrade the catalytic overheating protection engine control unit logic to prevent overheating of the catalytic converter. In addition, the catalytic converter will also be replaced if it has been damaged. Depending on the extent of any damage, the engine may also be replaced. All repairs will be done for free.This was not done to my 2014 soul.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431386September 1, 2021
AIR BAGS
The contact owns a 2014 Kia Soul. The contact stated that upon placing the key into the ignition and turning the key in the on position, the passenger side curtain airbag deployed without warning. No injuries were reported. The dealer was notified of the failure and he was referred to an independent body shop for assistance. The vehicle was taken to the body shop and remained in the possession of the body shop. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431084August 30, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2014 Kia Soul. The contact stated that the vehicle failed to accelerate above 40 MPH. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed but not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V120000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 146,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430664August 26, 2021
ENGINE
The contact owns a 2014 Kia Soul. The contact stated that while at a stoplight, the vehicle stalled with an abnormal knocking sound coming from the engine. The contact was uncertain if the check engine warning light was illuminated on the instrument panel prior to failure. The contact was unable to restart the vehicle and had the vehicle towed to an independent mechanic. The mechanic informed the contact of NHTSA Campaign Number: 20V750000 (Engine) which he linked to the failure. The dealer was notified, and the vehicle was towed to the dealer. After a week, the contact was informed that because the software update was not performed on the vehicle, the manufacturer would not approve the recall repair. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired and remained in possession of the dealer. The failure mileage was 111,436.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430505August 25, 2021
ENGINE
The engine started overheating when the vehicle reached over 150,000 miles. The oil in the car is burning rapidly. I have to check the engine oil daily and when on the freeway every hour because the oil is burning rapidly. When there is no oil the engine shuts down. The engine is overheating and I am afraid of an engine fire. I am constantly putting oil in the car because it is burning out rapidly. I am not sure why. There is a recall but I am not sure if I can get it because of the mileage on my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429923August 20, 2021
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns 2014 Kia Soul. The contact stated her daughter's boyfriend was driving approximately 70 MPH with her daughter in the passenger’s seat, when they noticed smoke in the rearview mirror. The driver checked around to see if the smoke was coming from another vehicle and determined that the smoke was coming the vehicle he was driving. There were no warning lights illuminated. The contact stated that the driver pulled over to the side of the road and exited the vehicle and noticed fire coming from under the hood of the vehicle. The contact stated that the fire was extinguished with the assistance of the Fire Department. The contact stated that prior to the failure, the vehicle had been taken to the local dealer and repaired under an unknown recall. After retrieving the vehicle, the contact stated occasionally the low oil level warning light would illuminate. There were no injuries sustained. The contact did not know whether a police report was filed. The vehicle was towed to a tow lot, then it was towed to the dealer per the manufacturer's instructions. The nearest dealer declined to offer the any repairs or service on the vehicle since the vehicle was severely burned. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 105,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11429754August 19, 2021
ENGINE
Kia engine seized while driving. Check engine and check oil lights both flashed immediately before car engine failed. Car would not turn over but battery was still fully functional. It was immediately brought to a local repair shop where oil was cleared as a non factor in engine problems. I was also informed that the engine was completely seized and non operational. I contacted Kia Pride regarding engine issue and was informed that an inspection would need to be completed and would take 5-6weeks as they are having company wide issues with Kia engines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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