Kia Soul Complaints (2014)

905 consumer complaints on file.

#11459335April 2, 2022
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
A loud bang was heard while driving approx. 35 MPH on a clear day. The vehicle lost all power, smoke started coming from the hood area and the cabin began to fill with smoke. Driver pulled over, opened the hood and discovered the entire engine compartment in was engulfed in flames. Passersby tried to extinguish the flame with fire extinguishers, but it kept reigniting. The fire department arrived and put out the flames. This could have been life threatening if the driver did not get out of the vehicle. Amica Insurance's claims processors and an independent forensic investigator engaged by Amica Insurance have concluded the engine fire was the result of catastrophic engine failure. The forensic investigator noticed an outward bump in the oil pan and indicated this was likely the result of a separation of crankshaft and or piston rod elements. The investigator indicated he sees about 10 of these engine fires each month. Kia's special unit that addresses their engine fire problem has been notified and are dragging their feet. We have not heard anything from them after filing a claim on or about 3/22/2022. There were no warning signs prior to this catastrophic failure event. Gauges and warning systems were all normal. The engine and the engine compartment are a complete loss. Other damage occurred as the fire department worked to extinguish the fire. The forensic investigator and Amica's claims processor have declared the car a total loss.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11459351April 2, 2022
ENGINE
Complete engine failure at 120,000 miles. Engine will need replaced. Old engine will be sent back for core charge. The car went in for repairs at a local car repair shop. Kia dealership has done all the recalls on vehicle. No warning lights or noise prior to failure. Getting on the interstate and the vehicle started misfiring. Car went into limp mode and had to take the next exit to get to a safe spot to pull over. Got towed to local repair shop. They pulled the heads off and found gray gritty material sitting on the cylinders. There was also metal dust in oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459045March 30, 2022
ENGINE, UNKNOWN OR OTHER
I had my car “recall” checked out at a dealership. They preformed a software update but I have had problems ever since. I’ve replace the catalytic converter twice. Had to replace spark plugs after the dealership blew them all and only decided to fix one. I’ve had engine misfires and burning smells and have had those issues fixed multiple times. The car is not safe to drive. They won’t do anything because there’s no active recalls, but I am having these issues continuously. The engines either going to blow up or stall and someone including me is going to get hurt. Kia needs to be help responsible for this. I’ve had regular maintenance and oil changes my entire time owning the car. I shouldn’t be having to replace coil packs, ignition coils, spark plugs and catalytic converters every 4 months. My car is also burning oil like no other.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458857March 29, 2022
ENGINE AND ENGINE COOLING
The contact's sister-in-law owns a 2014 Kia Soul. The vehicle had previously been serviced under NHTSA Campaign Number: 19V120000 (Engine and Engine Cooling) and passed the catalytic converter test. The contact stated that while driving at an undisclosed speed, the vehicle shuddered and would not accelerate above 25 MPH. The vehicle was taken to the dealer where it was diagnosed with catalytic converter failure. The dealer informed the contact that the catalytic converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer advised the contact to take the vehicle to a dealer for diagnostic testing. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458284March 25, 2022
ENGINE
The contact owns a 2014 Kia Soul. The contact stated that while driving approximately 60 mph when the vehicle's engine was making a grinding sound then it started making a winding noise as if it was revving up. The contact stated they noticed that something had dropped from underneath the hood of the vehicle. Smoke began to come from underneath the hood of the vehicle. The contact pulled over and used a fire extinguisher to put out the fire. The fire department arrived however the contact was unsure if a report was made. There were no injuries or medical attention needed. The vehicle was towed to the dealer who had not officially diagnosed the vehicle. The vehicle had not been repaired. The manufacturer was made aware of the issue and a case was open regarding the matter. The approximate failure mileage was 96,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11456085March 10, 2022
ENGINE, UNKNOWN OR OTHER
I recently had the engine related "recalls" done to my 2014 kia Soul car. The dealership made no mention of my bad engine noises on the service invoice or when he called me to come pick up the car that had "passed" the engine test and the ecu update. My faint engine noise is escalating greatly following the recall completion. After speaking a second time with the service advisor at Kia, he did admit the noise was present and said it was not my fault but, no coverage was available for me. My car was already over the extended warrantee mileage cap back when I received the initial recall notice so it seems I was always to be out of any engine repair coverage by Kia. I have a nice car in which I have overspent effort and money maintaining the engine better than the manufactures recommendations and it is basically junk now due to the engine prematurely breaking down. It sits in the street and I am without my car and I am far from alone as a Kia Soul owner. A car that is worth many thousands of dollars to me running is now worth only about $200. to the junk man. You can't find a good, affordable car to replace it with today. My question is: Why would the 2.0 Kia Soul owners not have the same, unlimited mileage warrantee on their engines which the other Kia and Hyundia owner's engines have received for these defective engines? I think it is criminal, literally stealing money from people by selling a defective item and not compensating the owners for that defect. this action also forces the customer to spend more money on another vehicle, way before the time it should be necessary to do so. I could have easily put 50-75K more miles on this Kia Soul car if it were not for the bad engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455810March 9, 2022
ENGINE
The contact owns a 2014 Kia Soul. The contact stated that the engine and oil warning lights illuminated. The vehicle then emitted smoke from the front-end and rear-end of the vehicle began to smoke. The vehicle then shut completely off. The contact had the vehicle towed. The dealer diagnosed that a rod edge shot through the engine causing the failure. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 126,000. Vin is invalid.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11455439March 6, 2022
EXTERIOR LIGHTING
2014 Kia Soul: Noticed some pretty dim headlights. In checking them out the lens over the headlight has orange peal cracking. On the inside. Took it to Kia dealer where I bought it with a 10 year bumper to bumper insurance policy. They told me it is not covered. To go ahead and call myself and find out. Still waiting for an answer. This is a definite safety issue. I only have 35,112 miles on it. Not happy...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454652March 1, 2022
ENGINE
Check engine light came on trouble code P050A
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454437February 28, 2022
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2014 Kia Soul. The contact stated that her check engine light had been illuminated on her instrument panel. The contact initially took the vehicle to a dealer where the check engine light was reset; however, the light returned the next day. The contact then took the vehicle to an independent mechanic where the battery was replaced; a week, the contact stated that corrosion had formed on the battery and that her vehicle had stalled while traveling at 45 MPH. She stated that several warning lights illuminated the instrument panel as the failure occurred. The contact restarted the vehicle and return home; the next day, the independent mechanic came to her home and performed another battery replacement. Despite the second replacement, the stalling failure persisted. The manufacturer was notified of the failure and informed her that there were zero recalls on the vehicle. The vehicle had yet to be repaired. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452830February 18, 2022
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I am unaware of what is able to be inspected of the vehicle at this time due to the amount of damage. My own and other drivers’ safety was at risk when my car began smoking and eventually caught fire. Nothing has been reproduced, inspected, or confirmed by any manufacturer, dealer, or independent contractor. I had my car in park for 2 hours before I began my trip. When I started the car up in the parking lot, the engine ran for about 10 minutes before I left. Within 2 miles of driving, the check engine light came on and the engine started smoking. I pulled the car over as soon as I could do so safely, put the car in park, turned off the ignition, and evacuated the vehicle. Soon after, the car ignited into flames under the hood and I called 911. The fire department extinguished the fire and reported to me that it was an electrical fire.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11451704February 12, 2022
ENGINE
I have notice that there is a burn smell or melting smell coming in my vent. Has happened several times it’s been a month so I reported to Kia dealership. They tested and said there is nothing wrong. It’s been two weeks since they did the test. The car is acting weird and not wanted to speed and it’s shaking. I’m aware of other problems to other Kia’s but my car is presenting same issues. No lights has pop indicating there is something wrong. I need help with my car or this will be a bigger law suit for the Kia manufacture. You don’t want to put peoples life in danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451405February 10, 2022
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
The contact owns 2014 Kia Soul. The contact stated that while driving at unknown speeds, the front driver’s side tire pressure monitoring system would erroneously remain activated although the tire pressure was correct. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure. The approximate failure mileage was 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451462February 10, 2022
STEERING
Power Steering went out .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451008February 8, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2014 Kia Soul. The contact stated that while driving at approximately 55 MPH, an abnormal sound was heard coming from the front end of the vehicle. The contact stated that no warning lights were illuminated until the vehicle was stopped and at that time the check engine warning was illuminated. The vehicle was turned off for approximately 10 minutes and upon restarting the vehicle no issues occurred until about 10 minutes into the drive when the abnormal noise started again. The contact stated that the vehicle was inspected by an independent mechanic who stated the vehicle failure was engine-related. The independent mechanic also confirmed the vehicle was included in the NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) and advised the contact to take it to the KIA dealer. The contact stated that the vehicle was taken to the dealer where the failure was diagnosed as the engine pistons. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that a product improvement update needed to be completed. The contact stated that the manufacturer and the dealer informed him that the update could not be completed by the Kia dealer and no further assistance was offered. The approximate failure mileage was 142,111.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451059February 8, 2022
ENGINE
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450818February 7, 2022
ENGINE
Driving car at normal speed suddenly car would not accelerate. had severe loss of bower with no warning. engine stalled and would not start. towed to mechanic and was told engine needed to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449737February 1, 2022
ENGINE
The contact owns a 2014 Kia Soul. The contact stated that while driving the vehicle, the oil pressure warning light would remain illuminated. The vehicle was taken to the local dealer who performed an oil consumption test however, the failure persisted. The manufacturer was not yet notified of the failure. The VIN was not available. The failure mileage was 67,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449339January 29, 2022
ENGINE
I noticed my 2014 kia soul 2.0 not taking off when accelerating and hearing a high pitched screeching sound coming from the engine almost like metal was rubbing against metal. My vehicle also has been burning a lot of oilsince I purchased it in 2018 (1 quart every 2 weeks). I have taken my vehicle into kia for 2 other recalls and mention the oil burning and was told it was normal. On January 20th, 2022, I took my vehicle to the Kia dealership because of the acceleration issue and was told it may need an engine replacement but now I'm being told the engine doesn't need replacing but it needs a catalytic converter and that this may be a result of the car leaking oil into the catalytic converter causing it to become completely clogged. This will definitely be considered a safety issue because this could cause a fire or make the vehicle stall therefore causing an accident. The engine and catalytic converter for 2014 soul+ 2.0 needs to be recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449292January 28, 2022
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:HYDRAULIC:HOSES, LINES/PIPING, AND FITTINGS
Brakes completely failed. It turned out that the brake line for the rear wheels rusted through where it bends near the rear wheels and all of the brake fluid was lost. I had just completed a 400 mile trip (New Hope, PA to Wash DC and back) and it was just my good fortune that the failure occurred in my driveway and not on I95
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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