Kia Soul Complaints (2017)

290 consumer complaints on file.

#11446084January 3, 2022
ENGINE
There has been 3 separate times the car has stalled out for no reason. Sometimes at high speeds. I have taken it to different mechanics and they can find nothing wrong with it. It's like the engine just freezes and it will not start back for some time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445270December 28, 2021
FUEL SYSTEM, GASOLINE, UNKNOWN OR OTHER
The contact owns a 2017 Kia Soul. The contact stated that while either stopped at a stoplight or while making a turn, the vehicle would lose motive power. The vehicle was taken to the dealer and diagnosed with fuel system failure due to trash in the fuel tank. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 23,000. The VIN was invalid.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443319December 10, 2021
ENGINE
What component or system failed or malfunctioned, and is it available for inspection upon request? The engine. Vehicle is currently at the dealership. No idea when we'll get it back, but we'd be more than willing for it to be inspected. How was your safety or the safety of others put at risk? Any time a car engine is at risk of dying or seizing, it's a risk. Has the problem been reproduced or confirmed by a dealer or independent service center? The dealer seems to know what the issue is and is jumping through Kia's hoops to try and get something done about it. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? By the dealership. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The problem first appeared over the Fourth of July weekend of 2021. I was alerted to the fact that there was an issue because the oil light would flicker for just a split second on sharp curves. The car had somewhere in the neighborhood of 60K miles at that point. From what I'm finding out, many of the 2017 Kia Souls have the same issue with their engines that the Kias that are under recall have. Burning copious amounts of oil, stalling, running rough to the point that it feels like it's going to die at stops. Kia is quietly replacing these engines after a long cycle of testing, but they're definitely taking their time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442791December 6, 2021
ENGINE
The contact owns a 2017 Kia Soul. The contact stated while driving at an unknown speed, the check engine warning light illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing an oil change. The dealer had the oil maintenance completed but continued to see the check engine warning and low oil level lights illuminated. The contact took the vehicle back to a local dealer who called the manufacturer and was instructed to have an oil consumption test completed. The contact took the vehicle back on 11/2/2021 to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440955November 18, 2021
ENGINE
The contact's daughter owns a 2017 Kia Soul. The contact stated that while his daughter was driving 55 MPH, she heard abnormal knocking sounds coming from the engine and the vehicle inadvertently began to stall. The check engine warning light illuminated. The contact's daughter veered to the side of the road. The vehicle was towed to the dealer who diagnosed that the engine had failed and needed to be replaced. Then the vehicle was towed to an independent mechanic who provided the same diagnosis and advised the contact to tow the vehicle back to the dealer as the failure was a safety issue. The vehicle was towed back to the dealer. The manufacturer was notified of the failure and a case was opened. The contact was still awaiting a call back from the manufacturer. The vehicle was not repaired. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440335November 13, 2021
ENGINE
Engine completely shutdown in heavy traffic. Very unsafe condition. Teenage driver unable to control the vehicle and nearly caused subsequent accident. No prior warning messages, prior to the engine shutting down, and then getting the check engine light. Had to have car towed to local dealer. Engine no longer usable and needs to be replaced. Vehicle has only 62,000 miles on it, 2000 miles out of warranty. Vehicle unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438381October 27, 2021
ENGINE
On 10/23/2021, I took my vehicle for a oil change around 10:30 in the morning, afterwards I proceeded to run errands before heading to work. While on my way to work my vehicle started to make a rattling noise from the engine bay. So I decided to drive to the dealership to see if my oil change was done incorrectly on the way to dealership my vehicle rattling grew louder and started to sound like a freight train I made it to the dealership a the service advisor said I’m glad you made it and checked my vehicle after letting him know I just got a oil change I was advised oil change wasn’t done incorrectly but my vehicle is possibly among the recall for the 2.0L engines for failure my vehicle is only at 45,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437252October 18, 2021
ENGINE
while driving on the freeway, car completely shut off. There was a safety risk as the car was driving 65 on the freeway at the time. Car has been at a indpependent car shop and has now been at the dealership for 5 weeks and was told that complete engine failure. Car was driving fine up until the moment it died. There was no sputtering, or engine light that came on for a warning. Had to very carefully get the car over to the side of the freeway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436179October 9, 2021
UNKNOWN OR OTHER
After having some minor body work done (nowhere near the engine) I got my car back with the engine light on. Body shop said they hooked it up to a scanner and it just needed a tune up. Then while driving, the oil light began flickering off and on, so I checked the oil. It was fine. Then shortly after the engine started knocking. The knocking got louder and faster the faster I went. I had it towed to a mechanic from my work, and when he checked it, he said that he found a piece of the engine IN the oil pan and that the engine would have to be completely replaced. It only had about 80,000 miles on it and was serviced regularly. I bought it used with 5000 so the 100000 mile warranty was not applicable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432139September 8, 2021
ENGINE
We have been driving the vehicle all day doing some shopping and my fiance took the vehicle up to his parents house after we got home to eat dinner with them. The vehicle had driven fine day long and we had just done an oil change and tune up 2 weeks prior. There was no warning lights no knocking and no indication that there was any issue. Regardless on the way home my fiance calls me and tells me he had just he Had to push the vehicle from the middle of the road where it stopped cold turkey to get it out of traffic. We now have had to drop thousands by due to catalytic converter being faulty it caused the engine to throw a piston. Which just so happens was the exact thing that caused prior years to be recalled . The car only has 110000 and I'm the only owner I purchased it brand new and to top it off I still owe 5000 on the thing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432208September 8, 2021
ENGINE
Engined seized and had to be replaced due to an issue known to dealer. (Learned after the fact) Zero issues before it happend. Nearly caused accident. Going up a hill and all at once dead shake, lost acceleration and steering for a moment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431938September 7, 2021
ENGINE
At around 50,000 miles the engine of the vehicle began knocking loudly. I immediately pulled over and had it towed to the dealership. It has been well-maintained and there were no warning lights. The engine has failed and Kia is refusing to honor the warranty, citing lack of physical records of oil change.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431670September 3, 2021
ENGINE
Upon startup one day, the engine began knocking. It was turned off and towed. Both an independent service center and Kia dealer have confirmed connecting rod failure, and the need for a total engine replacement. The vehicle is still available for inspection at this time. Fortunately, the issue began when the engine was turned on so the car was not moving at the time of failure, but had it begun on the highway or had a portion of the rod perforated the engine, it could have led to immediate loss of power while in motion and/or leaking oil. There were no warning lamps or messages prior to failure, and the engine had been maintained according to manufacturer guidelines. Periodically prior to this occurrence, the engine did demonstrate temporary reductions in power when accelerating, like it was hesitating to rev up beyond idle speed. However, the local Kia dealer was unable to diagnose the problem at that time (53,293 miles), and simply said to come back if it got worse, giving me the phone number for Kia Roadside Service. Although the loss of power was always temporary and infrequent, it could be a bit surprising when making a right turn into moving traffic, or a left turn across traffic because the car did not move into the traffic as fast as usual, which could have led to a collision with oncoming traffic. Fortunately it never lasted more than a second or two at a time. These symptoms returned the day prior to engine failure in greater frequency and duration. This type of failure is highly unusual for a vehicle of this age (4 years old) and mileage (67,000 miles), and Kia has denied warranty coverage, even though engine issues began before expiration of the warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431091August 30, 2021
ENGINE
The car's oil pressure light started blinking while driving on the highway. The vehicle stalled at a nearby gas station, and no oil was present on the dipstick. The car was less than 1,500 miles off of an oil change, and had oil present on the dipstick before the incident. After filling the car back up with oil a knock was present, and no check engine light was shown. The car was towed to a dealer who claimed it was a rod bearing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429231August 16, 2021
ENGINE
Engine blew while driving down the highway, gave no indication anything was wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428125August 6, 2021
UNKNOWN OR OTHER
This is the second time I have had to take my vehicle in to have the speed sensors fixed. Now Kia is trying to charge me $400+ for something that is obviously a defect within the system. They have failed to respond to my many complaints, and I am hoping you all can do an investigation as to why I am having continued issues with the speed and traction sensors. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427879August 5, 2021
SERVICE BRAKES
The contact owns a 2017 Kia Soul. The contact stated that while driving at approximately 25 mph, the brake pedal was depressed but failed to stop the vehicle. The contact mentioned that her foot was taken off the brake pedal and that she had to repeatedly pump on the brake pedal to stop the vehicle. In addition, the brake pedal traveled to the floorboard and there was a delay with stopping the vehicle. The dealer was contacted and informed of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 50,133.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427280July 31, 2021
ENGINE
On Tuesday July 27 2021, we noticed that the oil light was flickering at idle on our 2017 Kia Soul. We called a dealership and they recommended that we have the car towed to their service department. We received confirmation that the car arrived at the dealership at 1.32 pm on Tuesday July 27 2021. We’d like to note that our 2017 Kia Soul had approximately 20,000 miles on it at this time. The dealership ran diagnostics on car and found nothing wrong. They also drove the car and said that they saw no indication of a problem (no flickering oil light). They said that the oil looked dark and thin. We had checked the oil the day before and it looked yellow to gold in color. We were not shown any evidence that the oil was dark, only the word of the service department. We had the car serviced and then picked it up from the dealership. 10 minutes or so after picking the car up from the dealership, on Colorado Highway 58 heading west, just outside Golden, CO, there was a loud knocking noise and the check engine and oil pressure lights starting blinking. Seconds later, the car lost power, and then stalled. My husband was able to steer it to side of the highway, where we waited more than three hours for roadside assistance from Kia before having to leave the car to get somewhere safe. The outside temperatures were 90 degrees of more and our child, who was with us, is very sensitive to high temperatures. We are waiting to hear from the dealership (Kia towing somehow managed to cancel the tow order and left the car on the side of the road all night) and do not yet know the exact nature of the engine failure but the car is undriveable. The fact that the engine stalled and died on the highway, traveling at a speed of 55 mph, is incredibly dangerous and put my husband at extreme risk for an accident or the infamous Kia engine fire. All of this happened just minutes after picking up a car that we were told had no issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426241July 24, 2021
ENGINE
Without warning indicators, my car lost power while I was driving it on a busy highway. I was able to coast onto an exit and a friend towed it to a safe area. I discovered there was no oil in the engine, even though I had had a recent oil change and no indicator on the car showed a problem with oil pressure, excessive heat, etc. I added oil and drove it a few feet to a secure location, but heard engine knocking. I called a mechanic, who inspected it and confirmed that a rod was thrown and the engine would need to be replaced. He is sourcing the replacement currently. This is a 2017 Kia Soul, 2.0 engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426087July 23, 2021
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:WHEEL SPEED SENSOR/TONE RING
This is the second time I have had to have the traction and ABS sensors go bad. The first time it was fixed under warranty, this time I'm being told I have to pay $400 for a $37 part. This is a safety issue as I do not have ABS and traction control at all. You need that in Florida when it rains...every day. This needs to be fixed under warranty, no excuses. This is a safety hazard, and if something like this doesn't get fixed, it opens lawsuits for Kia. I suggest that this be corrected under warranty or I will seek legal counsel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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