Kia Sorento Service Bulletins (2013)
228 manufacturer communications on file.
- August 3, 2015•Document ID: 10089382Service Bulletin/Repair InstructionsPOWER TRAIN
- Mfr Comm. #:
- TSBTRA049R1
- Date Added:
- January 24, 2017
- Manufacturer:
- KIA
SummaryTSB: 6-SPD. A/T ADAPTIVE VALUE RESET /RELEARN - THIS BULLETIN PROVIDES THE PROCEDURES NECESSARY TO RESET AND RELEARN THE ADAPTIVE VALUES AFTER TRANSMISSION REPLACEMENT OR REPROGRAMMING/REPLACEMENT OF THE PCM/TCM. AFTER THE ADAPTIVE VALUES ARE RESET, THE TRANSMISSION COMPUTER ADAPTIVE VALUES MUST BE RELEARNED BY DRIVING IN A PRECISE MANNER TO TEACH THE COMPUTER THE PROPER SOLENOID DUTY AND LINE PRESSURE FOR THE NEW TRANSMISSION/COMPUTER COMBINATION.
Associated Products (40)2016 Kia Cadenza2016 Kia Forte2016 Kia Optima2016 Kia Rio2016 Kia Sorento2016 Kia Soul2016 Kia Sportage2015 Kia Cadenza2015 Kia Forte2015 Kia Optima2015 Kia Rio2015 Kia Sorento2015 Kia Soul2015 Kia Sportage2014 Kia Cadenza2014 Kia Forte2014 Kia Optima2014 Kia Rio2014 Kia Sorento2014 Kia Soul+ 20 moreAssociated Documents - July 2, 2015•Document ID: 10089625Service Bulletin/Repair InstructionsENGINE
- Mfr Comm. #:
- PS417
- Date Added:
- January 26, 2017
- Manufacturer:
- KIA
SummaryPITSTOP: DTC P0315 - CRANKSHAFT POSITION (CKP) SENSOR VARIATION NOT LEARNED - WHEN ENCOUNTERING A CUSTOMER COMPLAINT OF ENGINE MISFIRE WITH A MALFUNCTION INDICATOR LIGHT (MIL) ON IN THE DASH, CHECK FOR THE PRESENCE OF DTC P0315 CRANKSHAFT POSITION SENSOR (CKP) VARIATION NOT LEARNED. USE THE VMI TO VIEW THE SCOPE PATTERN OF THE CRANKSHAFT POSITION SENSOR SIGNAL. VERIFY A GOOD EQUAL CRANKSHAFT SENSOR PATTERN IS PRESENT WITH NO DIPS OR VARIATION, AS SHOWN IN FIGURE A, IN THE SIGN WAVE PATTERN. IF THE PATTERN IS IDENTICAL TO FIGURE A, USE GDS/KDS TO PERFORM A CRANK SENSOR RELEARN PROCEDURE. IF THE PATTERN SHOWS A DIP OR VARIATION, AS SHOWN IN FIGURE B, REPLACE THE FLEX PLATE TO RESOLVE THE CONCERN.
Associated Products (9)Associated Documents - June 26, 2015•Document ID: 10092132Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
- Mfr Comm. #:
- TSBELE089
- Date Added:
- February 17, 2017
- Manufacturer:
- KIA
SummaryTSB: NAVIGATION HEAD UNIT SD CARD REPLACEMENT - THIS BULLETIN DESCRIBES THE SD CARD EXCHANGE/REPLACEMENT PROCEDURE RELATED TO ERROR MESSAGES THAT MAY BE DISPLAYED ON THE NAVIGATION SCREEN WHEN THE INCORRECT SD CARD IS INSERTED. NOTE: ONLY NEW MODELS (DURING PDI INSPECTION OR AT THE POINT OF PURCHASE) OR COMPATIBILITY MISMATCHES THAT OCCUR AFTER HEAD UNIT REPLACEMENT WILL BE CONSIDERED FOR THIS PROGRAM.
Associated Products (38)2016 Kia Cadenza2016 Kia Forte2016 Kia Forte Koup2016 Kia K9002016 Kia Optima2016 Kia Rio2016 Kia Sorento2016 Kia Soul2016 Kia Sportage2015 Kia Cadenza2015 Kia Forte2015 Kia Forte Koup2015 Kia K9002015 Kia Optima2015 Kia Rio2015 Kia Sorento2015 Kia Soul2015 Kia Sportage2014 Kia Cadenza2014 Kia Forte+ 18 moreAssociated Documents - June 26, 2015•Document ID: 10089742Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM); ELECTRICAL SYSTEM:SOFTWARE
- Mfr Comm. #:
- TSBELE089
- Date Added:
- January 27, 2017
- Manufacturer:
- KIA
SummaryTSB: NAVIGATION HEAD UNIT SD CARD REPLACEMENT - THIS BULLETIN DESCRIBES THE SD CARD EXCHANGE/REPLACEMENT PROCEDURE RELATED TO ERROR MESSAGES THAT MAY BE DISPLAYED ON THE NAVIGATION SCREEN WHEN THE INCORRECT SD CARD IS INSERTED. NOTE: ONLY NEW MODELS (DURING PDI INSPECTION OR AT THE POINT OF PURCHASE) OR COMPATIBILITY MISMATCHES THAT OCCUR AFTER HEAD UNIT REPLACEMENT WILL BE CONSIDERED FOR THIS PROGRAM.
Associated Products (38)2016 Kia Cadenza2016 Kia Forte2016 Kia Forte Koup2016 Kia K9002016 Kia Optima2016 Kia Rio2016 Kia Sorento2016 Kia Soul2016 Kia Sportage2015 Kia Cadenza2015 Kia Forte2015 Kia Forte Koup2015 Kia K9002015 Kia Optima2015 Kia Rio2015 Kia Sorento2015 Kia Soul2015 Kia Sportage2014 Kia Cadenza2014 Kia Forte+ 18 moreAssociated Documents - June 19, 2015•Document ID: 10092136Service Bulletin/Repair InstructionsSEATS; SEATS:MID/REAR ASSEMBLY
- Mfr Comm. #:
- TSBBOD093R5
- Date Added:
- February 17, 2017
- Manufacturer:
- KIA
SummaryTSB: SECOND ROW SEAT INOPERATIVE OR DIFFICULT TO RELEASE - THIS BULLETIN PROVIDES INFORMATION RELATED TO SOME 2011-2013MY SORENTO (XMA) VEHICLES, PRODUCED FROM OCTOBER 26, 2009 TO NOVEMBER 5, 2012, WHICH MAY EXHIBIT A CONCERN RELATED TO THE SECOND ROW SEATS BEING INOPERATIVE OR DIFFICULT TO RELEASE. IT IS IMPORTANT TO NOTE THAT SOME AMOUNT OF EFFORT IS REQUIRED TO FOLD THE 2ND ROW SEATS. TO CORRECT THIS CONDITION, FOLLOW THE SERVICE PROCEDURE OUTLINED IN THIS TSB.
Associated Products (3)Associated Documents - June 19, 2015•Document ID: 10089743Service Bulletin/Repair InstructionsSEATS:MID/REAR ASSEMBLY
- Mfr Comm. #:
- TSBBOD093R5
- Date Added:
- January 27, 2017
- Manufacturer:
- KIA
SummaryTSB: SECOND ROW SEAT INOPERATIVE OR DIFFICULT TO RELEASE - THIS BULLETIN PROVIDES INFORMATION RELATED TO SOME 2011-2013MY SORENTO (XMA) VEHICLES, PRODUCED FROM OCTOBER 26, 2009 TO NOVEMBER 5, 2012, WHICH MAY EXHIBIT A CONCERN RELATED TO THE SECOND ROW SEATS BEING INOPERATIVE OR DIFFICULT TO RELEASE. IT IS IMPORTANT TO NOTE THAT SOME AMOUNT OF EFFORT IS REQUIRED TO FOLD THE 2ND ROW SEATS. TO CORRECT THIS CONDITION, FOLLOW THE SERVICE PROCEDURE OUTLINED IN THIS TSB.
Associated Products (3)Associated Documents - June 1, 2015•Document ID: 10092147Service Bulletin/Repair InstructionsPOWER TRAIN
- Mfr Comm. #:
- TSBTRA051R1
- Date Added:
- February 17, 2017
- Manufacturer:
- KIA
SummaryTSB: 6 SPD A/T SOLENOID REPLACEMENT MULTIPLE DTCS - THIS BULLETIN PROVIDES INFORMATION RELATING TO THE REPLACEMENT OF VARIOUS SHIFT SOLENOIDS ON 6-SPEED AUTOMATIC TRANSAXLES WITH DTCS P0741, P0743, P0748, P0753, P0758, P0763, P0768, P0773, P1778 AND P2709. REPLACE THE SOLENOIDS IF CURRENT OR HISTORY CODES ARE PRESENT; DO NOT REPLACE THE TRANSAXLE. TO REDUCE VEHICLE REPAIR TIME, THIS PROCEDURE CAN BE PERFORMED WITH THE TRANSAXLE INSTALLED IN THE VEHICLE. REFER TO KGIS FOR SOLENOID PACK REMOVAL AND REINSTALLATION PROCEDURES FOR THE SPECIFIC YEAR AND MODEL OF THE VEHICLE.
Associated Products (35)2015 Kia Cadenza2015 Kia Forte2015 Kia Optima2015 Kia Rio2015 Kia Sorento2014 Kia Cadenza2014 Kia Forte2014 Kia Optima2014 Kia Rio2014 Kia Sedona2014 Kia Sorento2014 Kia Soul2014 Kia Sportage2013 Kia Forte2013 Kia Forte Koup2013 Kia Optima2013 Kia Rio2013 Kia Sedona2013 Kia Sorento2013 Kia Soul+ 15 moreAssociated Documents - June 1, 2015•Document ID: 10089761Service Bulletin/Repair InstructionsPOWER TRAIN; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
- Mfr Comm. #:
- TSBTRA051R1
- Date Added:
- January 27, 2017
- Manufacturer:
- KIA
SummaryTSB: 6 SPD A/T SOLENOID REPLACEMENT MULTIPLE DTCS - THIS BULLETIN PROVIDES INFORMATION RELATING TO THE REPLACEMENT OF VARIOUS SHIFT SOLENOIDS ON 6-SPEED AUTOMATIC TRANSAXLES WITH DTCS P0741, P0743, P0748, P0753, P0758, P0763, P0768, P0773, P1778 AND P2709. REPLACE THE SOLENOIDS IF CURRENT OR HISTORY CODES ARE PRESENT; DO NOT REPLACE THE TRANSAXLE. TO REDUCE VEHICLE REPAIR TIME, THIS PROCEDURE CAN BE PERFORMED WITH THE TRANSAXLE INSTALLED IN THE VEHICLE. REFER TO KGIS FOR SOLENOID PACK REMOVAL AND REINSTALLATION PROCEDURES FOR THE SPECIFIC YEAR AND MODEL OF THE VEHICLE.
Associated Products (33)2015 Kia Forte2015 Kia Optima2015 Kia Rio2015 Kia Sorento2014 Kia Cadenza2014 Kia Forte2014 Kia Forte Koup2014 Kia Optima2014 Kia Rio2014 Kia Sedona2014 Kia Sorento2014 Kia Soul2014 Kia Sportage2013 Kia Forte2013 Kia Forte Koup2013 Kia Optima2013 Kia Rio2013 Kia Sorento2013 Kia Soul2013 Kia Sportage+ 13 moreAssociated Documents - April 24, 2015•Document ID: 10089987Service Bulletin/Repair InstructionsENGINE; VEHICLE SPEED CONTROL
- Mfr Comm. #:
- PS400
- Date Added:
- January 31, 2017
- Manufacturer:
- KIA
SummaryPITSTOP: SMART PEDAL FEATURE - THE SMART PEDAL IS AN INTEGRAL PART OF THE ENGINE MANAGEMENT SYSTEM (EMS) FUNCTIONALITY WHICH MONITORS AND PREVENTS THE SIMULTANEOUS ACTIVATION OF ACCELERATOR AND BRAKE PEDALS. WHEN ENGAGED, THE FEATURE REDUCES ENGINE POWER TO IDLE. MOST CUSTOMERS WILL NEVER NOTICE THE SMART PEDAL FEATURE WHEN ACTIVE, HOWEVER, CUSTOMERS WHO TEND TO REST THEIR FOOT ON THE BRAKE PEDAL WHILE DRIVING MIGHT DESCRIBE A HESITATION OR DELAY SYMPTOM AND NOT REALIZE THAT THE EMS ELECTRONIC CONTROL MODULE IS INTERVENING, AS DESIGNED.
Associated Products (40)Associated Documents - April 17, 2015•Document ID: 10089950Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- TSBCHA047
- Date Added:
- January 31, 2017
- Manufacturer:
- KIA
SummaryTSB: AWD SYSTEM HYDRAULIC ACTUATOR REPLACEMENT - THIS BULLETIN PROVIDES THE PROCEDURE FOR REPLACEMENT OF THE HYDRAULIC ACTUATOR OF SOME ALL-WHEEL DRIVE (AWD) EQUIPPED 2011~2016MY SPORTAGE (SL) VEHICLES, PRODUCED FROM MAY 6, 2010 THROUGH FEBRUARY 19, 2013 AND SOME AWD EQUIPPED 2011~2015MY SORENTO (XMA) VEHICLES, PRODUCED FROM OCTOBER 24, 2009 THROUGH DECEMBER 11, 2014, WHICH MAY EXHIBIT AN INOPERATIVE AWD SYSTEM WITH THE MALFUNCTION INDICATOR LAMP (MIL) ON AND DTCS P1820/1821/1822/1823/1824 (ACTIVE OR IN HISTORY). TO CORRECT THIS CONCERN, REPLACE THE AFFECTED HYDRAULIC ACTUATOR BY REFERRING TO THE APPLICABLE SERVICE PROCEDURE ON KGIS.
Associated Products (10)Associated Documents - April 1, 2015•Document ID: 10058121Service Bulletin/Repair InstructionsPARKING BRAKE:DRIVELINE:HYDRAULIC:ACTUATOR
- Mfr Comm. #:
- 047
- Date Added:
- August 4, 2015
- Manufacturer:
- KIA
SummaryKIA 2011-2016 MY SPORTAGE : THE PROCEDURE FOR REPLACEMENT OF THE HYDRAULIC ACTUATOR ON CERTAIN ALL-WHEEL DRIVE EQUIPPED SPORTAGE VEHICLES, WILL EXHIBIT AN INOPERATIVE AWD SYSTEM WITH MALFUNCTION INDICATOR LAMP. *LJ
Associated Products (11)Associated Documents - March 27, 2015•Document ID: 10092100Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- PS365R1
- Date Added:
- February 17, 2017
- Manufacturer:
- KIA
SummaryPITSTOP: BLUETOOTH® ISSUES AFTER IPHONE® IOS 8 SOFTWARE UPDATE - THIS ARTICLE PROVIDES INFORMATION RELATED TO POSSIBLE BLUETOOTH CONCERNS WHEN USING AN IPHONE® WITH IOS 8.X (IOS 8, 8.0.1, 8.0.2, 8.1, 8.1.2, 8.1.3, ETC.) WHILE PAIRED TO A HEAD UNIT.
Associated Products (28)2015 Kia Forte2015 Kia Forte Koup2015 Kia K9002015 Kia Optima2015 Kia Rio2015 Kia Sorento2015 Kia Soul2015 Kia Sportage2014 Kia Forte2014 Kia Forte Koup2014 Kia Optima2014 Kia Rio2014 Kia Sorento2014 Kia Soul2014 Kia Sportage2013 Kia Forte2013 Kia Forte Koup2013 Kia Optima2013 Kia Rio2013 Kia Sorento+ 8 moreAssociated Documents - March 6, 2015•Document ID: 10092104Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
- Mfr Comm. #:
- PS387
- Date Added:
- February 17, 2017
- Manufacturer:
- KIA
SummaryPITSTOP: NAVIGATION HEADUNIT AND SD CARD COMPATIBILITY - THIS ARTICLE PROVIDES INFORMATION IN REGARDS TO POSSIBLE COMPATIBILITY ISSUES BETWEEN NAVIGATION HEAD UNITS AND SD CARDS WHEN REPLACING HEAD UNITS FOR MULTIMEDIA ISSUES. IF AFTER REPLACING A NAVIGATION HEAD UNIT THE ORIGINAL SD CARD DOES NOT OPERATE CORRECTLY, FOLLOW THE STEPS BELOW TO DIAGNOSE THE ISSUE:
Associated Products (22)2016 Kia K9002016 Kia Sorento2015 Kia Optima2015 Kia Rio2015 Kia Sedona2015 Kia Sorento2015 Kia Soul2015 Kia Sportage2014 Kia Optima2014 Kia Sorento2014 Kia Soul2014 Kia Sportage2013 Kia Optima2013 Kia Sorento2013 Kia Soul2013 Kia Sportage2012 Kia Optima2012 Kia Sorento2012 Kia Soul2012 Kia Sportage+ 2 moreAssociated Documents - February 27, 2015•Document ID: 10089786Service Bulletin/Repair InstructionsENGINE; ELECTRICAL SYSTEM:SOFTWARE
- Mfr Comm. #:
- TSBSC114R1
- Date Added:
- January 27, 2017
- Manufacturer:
- KIA
SummaryTSB: VOLUNTARY SERVICE CAMPAIGN: ECM UPGRADE - MIL ON WITH DTC P0087 (SC114) - THIS BULLETIN PROVIDES INFORMATION RELATED TO AN ECM SOFTWARE UPDATE FOR THE ENGINE CONTROL UNIT (ECU) IN CERTAIN 2012~2014MY SORENTO, 2012~2013MY OPTIMA, AND 2012~2013MY SPORTAGE VEHICLES EQUIPPED WITH THE 2.4L AND 2.0L TURBO GDI ENGINES. THE SUBJECT VEHICLES ENGINES ARE EQUIPPED WITH A GASOLINE DIRECT INJECTION (GDI) SYSTEM THAT UTILIZES A FLOW CONTROL VALVE (FCV) TO CONTROL THE SUPPLY OF FUEL. THE FCV NEEDLE MAY EXPERIENCE EXCESSIVE WEAR, EVENTUALLY RESULTING IN IMPAIRMENT OF FUEL FLOW. IF THAT HAPPENS, AND TO PROTECT THE ENGINE, THE ECU MAY REDUCE ENGINE ACCELERATION WHILE ILLUMINATING THE CHECK ENGINE OR MALFUNCTION INDICATOR LAMP (MIL). THE ECU UPDATE WILL IMPROVE THE DURABILITY AND OPERATION OF THE FCV NEEDLE.
Associated Products (7)Associated Documents - February 11, 2015•Document ID: 10089790Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; ENGINE
- Mfr Comm. #:
- SC114OWNERSORENT
- Date Added:
- January 27, 2017
- Manufacturer:
- KIA
SummaryOWNER LETTER: DEAR KIA SORENTO OWNER: KIA MOTORS AMERICA, INC. IS CONDUCTING A VOLUNTARY SERVICE CAMPAIGN TO UPDATE THE ENGINE CONTROL UNIT (ECU) IN CERTAIN 2012-2014 MY SORENTO VEHICLES WHICH COULD OTHERWISE EXPERIENCE A DECREASE IN ACCELERATION ACCOMPANIED BY THE ILLUMINATION OF THE CHECK ENGINE OR MALFUNCTION INDICATOR LAMP (MIL).
Associated Products (3)Associated Documents - February 9, 2015•Document ID: 10089793Service Bulletin/Repair InstructionsENGINE; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SC114QA
- Date Added:
- January 27, 2017
- Manufacturer:
- KIA
SummaryQ AND A: SC114 ECU UPDATE MIL ON WITH DTC P0087 / VOLUNTARY SERVICE CAMPAIGN Q&A
Associated Products (7)Associated Documents - February 9, 2015•Document ID: 10089789Service Bulletin/Repair InstructionsENGINE; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SC114DEALERSM
- Date Added:
- January 27, 2017
- Manufacturer:
- KIA
SummaryDEALER SERVICE MANAGER MEMO: ATTENTION: ALL KIA SERVICE MANAGERS - KIA MOTORS AMERICA, INC. WILL BE CONDUCTING A VOLUNTARY SERVICE CAMPAIGN TO UPDATE THE ENGINE CONTROL UNIT (ECU) IN CERTAIN 2012-2014 MY SORENTO, 2012-2013 MY OPTIMA, AND 2012-2013 MY SPORTAGE VEHICLES EQUIPPED WITH THE 2.4L AND 2.0L TURBO GDI ENGINES. THE SUBJECT VEHICLES ENGINES ARE EQUIPPED WITH A GASOLINE DIRECT INJECTION (GDI) SYSTEM THAT UTILIZES A FLOW CONTROL VALVE (FCV) TO CONTROL THE SUPPLY OF FUEL. THE FCV NEEDLE MAY EXPERIENCE EXCESSIVE WEAR, EVENTUALLY RESULTING IN IMPAIRMENT OF FUEL FLOW. IF THAT HAPPENS, AND TO PROTECT THE ENGINE, THE ECU MAY REDUCE ENGINE ACCELERATION WHILE ILLUMINATING THE CHECK ENGINE OR MALFUNCTION INDICATOR LAMP (MIL). THE ECU UPDATE WILL IMPROVE THE DURABILITY AND OPERATION OF THE FCV NEEDLE.
Associated Products (7)Associated Documents - February 5, 2015•Document ID: 10089784Service Bulletin/Repair InstructionsEQUIPMENT:APPLIANCE:AIR CONDITIONER; ENGINE AND ENGINE COOLING
- Mfr Comm. #:
- TSBCLI026
- Date Added:
- January 27, 2017
- Manufacturer:
- KIA
SummaryTSB: A/C EVAPORATOR FREEZE-UP DURING EXTENDED DRIVE - THIS BULLETIN PROVIDES THE PROCEDURE TO REPLACE THE EVAPORATOR TEMPERATURE SENSOR OF SOME OPTIMA (TF/QF) AND SORENTO (XMA) VEHICLES (SEE PRODUCTION DATES ON PAGE 3), WHICH MAY EXPERIENCE FREEZING OF CONDENSATION ON THE EVAPORATOR CORE AND THE FOLLOWING A/C PERFORMANCE RELATED CONCERNS.
Associated Products (7)Associated Documents - January 12, 2015•Document ID: 10089900Service Bulletin/Repair InstructionsSUSPENSION:FRONT:MACPHERSON STRUT
- Mfr Comm. #:
- TSBCHA042CLOSED
- Date Added:
- January 30, 2017
- Manufacturer:
- KIA
SummaryTSB-CHA042 IS CLOSED AS OF 1/12/2015. REFER TO CHA051.
Associated Products (3)Associated Documents - January 9, 2015•Document ID: 10089901Service Bulletin/Repair InstructionsSUSPENSION:FRONT:MACPHERSON STRUT
- Mfr Comm. #:
- TSBCHA051
- Date Added:
- January 30, 2017
- Manufacturer:
- KIA
SummaryTSB: COMBINED TSB / SERVICE ACTION: FRONT STRUT BEARING REPLACEMENT (SA178) - THIS BULLETIN PROVIDES THE PROCEDURE FOR REPLACING THE FRONT STRUT BEARINGS ON SOME 2011- 2013MY SORENTO (XMA) VEHICLES, PRODUCED FROM OCTOBER 26, 2009 THROUGH JANUARY 21, 2013, WHICH MAY EXHIBIT A CREAKING NOISE EMANATING FROM THE FRONT OF THE VEHICLE WHEN TURNING THE WHEEL QUICKLY, AT SLOW SPEEDS. TO CORRECT THIS CONDITION, REPLACE THE FRONT STRUT BEARING BY FOLLOWING THE PROCEDURE OUTLINED IN THIS BULLETIN.
Associated Products (3)Associated Documents