Kia Sorento Service Bulletins (2024)
60 manufacturer communications on file.
- September 9, 2025•Document ID: 11023106Service Bulletin/Repair InstructionsPOWER TRAIN
- Mfr Comm. #:
- TSB_TRA112
- Date Added:
- September 12, 2025
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: TRANSAXLE ASSEMBLY REPLACEMENT & HCU LOGIC IMPROVEMENT - This bulletin provides information to replace the transaxle assembly and upgrade the Hybrid Control Unit Low-Voltage DC Converter (HCULDC) software on some 2022-2024MY Sorento Plug-In Hybrid (MQ4 PHEV) vehicles equipped with a 1.6L T-GDI engine and All-Wheel Drive (AWD), produced from June 29, 2021 through January 10, 2024. Some vehicles may experience an illuminated Malfunction Indicator Lamp (MIL) with DTC P0C4E00 stored, accompanied by a rough transition when the vehicle switches between EV and HEV motive power.
Associated Products (3)Associated Documents - August 22, 2025•Document ID: 11022347OtherELECTRICAL SYSTEM
- Mfr Comm. #:
- PS791
- Date Added:
- September 2, 2025
- Manufacturer:
- KIA
SummaryPITSTOP: TECHNICAL OPERATIONS: DCU IDENTIFICATION AND DAIGNOSTIC AID - This Pitstop provides information on identifying the Data Connectivity Unit (DCU) in Kia vehicles equipped with Connected Car Navigation Cockpit (ccNC) and ccNC Lite head units, as well as a diagnostic aid when diagnosing Kia Connect concerns. When diagnosing non-operational Kia Connect concerns, under no circumstance should the DCU be swapped with a known good DCU from another vehicle. Doing so may result in inoperative Kia Connect services on either vehicle and may require the replacement of the known good DCU. If a DCU needs to be replaced, the recommendation is to always order a replacement unit (with the correct P/N) to ensure proper Kia Connect services operations using the newly installed/replaced DCU.
Associated Products (7)Associated Documents - June 3, 2025•Document ID: 11019475Service Bulletin/Repair InstructionsSERVICE BRAKES
- Mfr Comm. #:
- TSB_CHA126V_R1
- Date Added:
- June 11, 2025
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: FRONT BRAKE DISC REPLACEMENT - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to replace the front brake discs on certain 2021-2024MY Sorento (MQ4a) vehicles produced from July 26, 2021 through March 28, 2024 and 2023-2024MY Sportage (NQ5a) vehicles produced from January 7, 2022 through May 20, 2024 to address a customer’s complaint of brake judder. The affected vehicles may exhibit a vibrating and/or pulsing sensation (front brake disc judder) in the steering wheel, brake pedal, and/or seat when the brakes are applied during driving.
Associated Products (6)Associated Documents - May 13, 2025•Document ID: 11018298Service CampaignELECTRICAL SYSTEM; STRUCTURE:BODY
- Mfr Comm. #:
- SC298_OWNR_201
- Date Added:
- May 14, 2025
- Manufacturer:
- KIA
SummaryVOLUNTARY SERVICE CAMPAIGN: OWNER RENOTIFICATION (SC298) - This document is the owner renotification advising that Kia is conducting a Voluntary Service Campaign to apply additional body seam sealer to prevent potential water intrusion into the blower motor in certain 2023-2024 MY Sorento vehicles. Kia dealers will also inspect and, if necessary, replace the blower motor
Associated Products (2)Associated Documents - May 3, 2025•Document ID: 11018158Service CampaignELECTRICAL SYSTEM; SEATS
- Mfr Comm. #:
- SC339_OWNR
- Date Added:
- May 8, 2025
- Manufacturer:
- KIA
SummaryVOLUNTARY SERVICE CAMPAIGN: OWNER NOTIFICATION (SC339) - OWNER NOTIFICATION (SC339) - This document is the owner notification advising that Kia is conducting a Voluntary Service Campaign to inspect and, based on the inspection results, replace the right-hand 2nd-row seat cushion wire harness on certain 2024-2025 MY Sorento X-Line SX Prestige AWD and X-Pro SX Prestige AWD vehicles equipped with heated 2nd-row Captain’s Chairs. In addition, dealers will reroute the wiring harness and install additional protective covering to prevent damage to the wiring.
Associated Products (2)Associated Documents - April 30, 2025•Document ID: 11017411Service Bulletin/Repair InstructionsSEATS
- Mfr Comm. #:
- SC339_TSB
- Date Added:
- May 1, 2025
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: VOLUNTARY SERVICE CAMPAIGN: RIGHT-HAND 2ND-ROW SEAT WIRING HARNESS INSPECTION/REPLACEMENT AND REROUTE (SC339) - This bulletin provides instructions to 1) inspect the right-hand 2nd-row seat cushion wiring harness and, if necessary, replace the wiring harness and 2) reroute the wiring harness and install additional protective covering to prevent damage to the wiring in certain 2024-2025 model year Sorento (MQ4a) vehicles equipped with heated 2nd-row captain’s chairs produced between December 7, 2023, and January 29, 2025.
Associated Products (2)Associated Documents - April 30, 2025•Document ID: 11017372Service CampaignSEATS
- Mfr Comm. #:
- SC339_QA
- Date Added:
- April 30, 2025
- Manufacturer:
- KIA
SummaryVOLUNTARY SERVICE CAMPAIGN: QUESTION AND ANSWER (SC339) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Voluntary Service Campaign SC339.
Associated Products (2)Associated Documents - April 30, 2025•Document ID: 11017371Service CampaignSEATS
- Mfr Comm. #:
- SC339_DPSM
- Date Added:
- April 30, 2025
- Manufacturer:
- KIA
SummaryVOLUNTARY SERVICE CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (SC339) - This document is the announcement to the dealer Parts and Service managers advising that Kia is conducting a Voluntary Service Campaign to inspect and, if necessary, replace the right-hand 2nd-row seat cushion wire harness on certain 2024-2025 MY Sorento X-Line Prestige AWD and X-Pro SX Prestige AWD vehicles equipped with heated 2nd-row Captain’s Chairs, manufactured from December 7, 2023 through January 29, 2025. Dealers will also reroute the wiring harness and install additional protective covering to prevent damage to the wiring.
Associated Products (2)Associated Documents - April 30, 2025•Document ID: 11017370Service CampaignSEATS
- Mfr Comm. #:
- SC339_DP
- Date Added:
- April 30, 2025
- Manufacturer:
- KIA
SummaryVOLUNTARY SERVICE CAMPAIGN: DEALER PRINCIPAL MEMO (SC339) - This document is the announcement to the dealer principals advising that Kia is conducting a Voluntary Service Campaign to inspect and, if necessary, replace the right-hand 2nd-row seat cushion wire harness on certain 2024-2025 MY Sorento X-Line Prestige AWD and X-Pro SX Prestige AWD vehicles equipped with heated 2nd-row Captain’s Chairs, manufactured from December 7, 2023 through January 29, 2025. Dealers will also reroute the wiring harness and install additional protective covering to prevent damage to the wiring
Associated Products (2)Associated Documents - April 17, 2025•Document ID: 11017172Service Bulletin/Repair InstructionsPOWER TRAIN
- Mfr Comm. #:
- TSB_TRA046_R5
- Date Added:
- April 23, 2025
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: TRANSMISSION FLUID APPLICATION GUIDE - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information relating to the correct transmission fluid type and fill quantity requirement for each Kia model. A flush is required ONLY when a transmission is replaced, and the transmission oil cooler is transferred to the new transmission.
Associated Products (165)Associated Documents - March 20, 2025•Document ID: 11015973Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB_ELE378
- Date Added:
- March 26, 2025
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: SERVICE ACTION: KIA CONNECT MODEM RESET (SA611) - This bulletin outlines the procedure for resetting the modem in certain 2016-2025MY Kia vehicles listed on page 3 that are equipped with Kia Connect Services. The affected vehicles may encounter the following issues: remote Start/Climate Control function not working, vehicle Status on the Kia Access App not updating, connected routing not functioning properly.
Associated Products (68)Associated Documents - March 6, 2025•Document ID: 11015426Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB_ELE341_R4
- Date Added:
- March 8, 2025
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: COMBINATION TSB/SERVICE ACTION: CCNC – DEALER MODE, FACTORY & NETWORK RESET (SA613) - This bulletin has been revised as a Combination TSB/SA and includes additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to access the ‘Dealer Mode’ function on 2024MY~ models listed on page 5 equipped with a Connected Car Navigation Cockpit (ccNC) head unit, and to perform a ‘Reset Network’ and/or ‘Factory Reset’ to address customer concerns related to activation of Kia Connect or Kia Connect features that may have stopped working.
Associated Products (6)Associated Documents - March 5, 2025•Document ID: 11015269Service Bulletin/Repair InstructionsSUSPENSION
- Mfr Comm. #:
- TSB_CHA127V
- Date Added:
- March 7, 2025
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: REAR SHOCK ABSORBER REPLACEMENT - This bulletin provides information to address vehicles that may be exhibiting a ‘clunking’ noise from the rear suspension while traveling over rough/bumpy terrain on certain 2024-2025MY Sorento (MQ4a) vehicles produced from January 6, 2024 through January 31, 2025. The noise on the affected vehicles may have been caused due to a decrease of gas pressure from within the shock absorber body.
Associated Products (2)Associated Documents - December 2, 2024•Document ID: 11011232Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB_ELE352_R2
- Date Added:
- December 4, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: SERVICE ACTION: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) (SA582) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software on 5th Generation AVN wide on certain 2023-2024MYKia vehicles (refer to model list on page 8) to remedy a ‘non-responsive’ or ‘inoperative’ radio (FM, AM, SXM, etc.) concern. The affected AVN unit on the vehicles may not respond when pressing the ‘RADIO’ hard key/button on the AVN unit or when selecting the ‘RADIO’ icon on the AVN menu screen.
Associated Products (8)Associated Documents - November 14, 2024•Document ID: 11010522EmissionsENGINE
- Mfr Comm. #:
- SC318_OWNR
- Date Added:
- November 14, 2024
- Manufacturer:
- KIA
SummaryVOLUNTARY EMISSIONS SERVICE CAMPAIGN: SAMPLE OWNER NOTIFICATION TO THE DEALERS (SC318) - This document is the owner notification (sample) mailed to the dealers advising that Kia is conducting a Voluntary Emissions Service Campaign to improve the emissions logic in the Electronic Control Module (ECM) on certain 2024 MY Sorento vehicles equipped with 2.5L Turbo Gas Direct Injection (T-GDI) engines to ensure compliance with emissions regulations.
Associated Products (1)Associated Documents - November 13, 2024•Document ID: 11010699Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB_ELE352_R1
- Date Added:
- November 20, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: SERVICE ACTION: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) (SA582) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software on 5th Generation AVN wide on certain 2023-2024MYKia vehicles (refer to model list on page 8) to remedy a ‘non-responsive’ or ‘inoperative’ radio (FM, AM, SXM, etc.) concern. The affected AVN unit on the vehicles may not respond when pressing the ‘RADIO’ hard key/button on the AVN unit or when selecting the ‘RADIO’ icon on the AVN menu screen.
Associated Products (8)Associated Documents - November 8, 2024•Document ID: 11010524Service Bulletin/Repair InstructionsENGINE
- Mfr Comm. #:
- SC318_TSB
- Date Added:
- November 14, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: VOLUNTARY EMISSIONS SERVICE CAMPAIGN: ECM LOGIC UPDATE (SC318) - This bulletin provides the procedure to update the software logic of the Engine Control Module (ECM) system on certain 2024MY Sorento (MQ4a) vehicles equipped with 2.5L T-GDI Theta III engines produced from December 7, 2023 through February 26, 2024. The subject vehicles may have engine calibrations that were not optimized for emissions standards under certain specific conditions, which may cause the vehicle to release air pollution which exceed Federal and California standards. As a result, the subject vehicles may exhibit an illumination of the Malfunction Indicator Lamp (MIL) with DTC P060547.
Associated Products (1)Associated Documents - November 7, 2024•Document ID: 11010523EmissionsENGINE
- Mfr Comm. #:
- SC318_QA
- Date Added:
- November 14, 2024
- Manufacturer:
- KIA
SummaryVOLUNTARY EMISSIONS SERVICE CAMPAIGN: QUESTION AND ANSWER (SC318) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Voluntary Emissions Service Campaign SC318.
Associated Products (1)Associated Documents - November 7, 2024•Document ID: 11010521EmissionsENGINE
- Mfr Comm. #:
- SC318_DPSM
- Date Added:
- November 14, 2024
- Manufacturer:
- KIA
SummaryVOLUNTARY EMISSIONS SERVICE CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (SC318) - This document is the announcement to the dealer Parts and Service managers advising that Kia is conducting a Voluntary Emissions Service Campaign on certain 2024 MY Kia Sorento vehicles equipped with 2.5L Turbo Gas Direct Injection (T-GDI) engines manufactured from December 7, 2023 to February 26, 2024 to update the emissions software logic in the Electronic Control Module (ECM) to ensure compliance with emissions regulations.
Associated Products (1)Associated Documents - November 7, 2024•Document ID: 11010518EmissionsENGINE
- Mfr Comm. #:
- SC318_DP
- Date Added:
- November 14, 2024
- Manufacturer:
- KIA
SummaryVOLUNTARY EMISSIONS SERVICE CAMPAIGN: DEALER PRINCIPAL MEMO (SC318) - This document is the announcement to the dealer principals advising that Kia is conducting a Voluntary Emissions Service Campaign on certain 2024 MY Kia Sorento vehicles equipped with 2.5L Turbo Gas Direct Injection (T-GDI) engines manufactured from December 7, 2023 to February 26, 2024 to improve the emissions logic in the Electronic Control Module (ECM) to ensure compliance with emissions regulations.
Associated Products (1)Associated Documents