Kia Optima Complaints (2008)

144 consumer complaints on file.

#10334030June 1, 2010
AIR BAGS
TL* THE CONTACT OWNS A 2008 KIA OPTIMA. WHILE DRIVING WITH AN OCCUPANT IN THE PASSENGER'S SEAT, THE CONTACT NOTICED THE PASSENGER'S AIR BAG INDICATOR LIGHT WAS NOT ILLUMINATED, INDICATING THE AIR BAG WAS NOT ON. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THERE WAS NOTHING WRONG WITH THE VEHICLE. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE MUST BE STARTED PRIOR TO HAVING AN OCCUPANT IN THE PASSENGER'S SEAT IN ORDER FOR THE PASSENGER AIR BAG TO FUNCTION CORRECTLY. THERE WERE NO REPAIRS MADE TO THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329885May 11, 2010
AIR BAGS:FRONTAL
I OWN A KIA 2008 OPTIMA. EVERY 3-5 DAYS THE PASSENGER AIRBAG SENSORS DO NOT DETECT A PERSON SITTING IN THE PASSENGER SEAT. I CAN DRIVE FOR MILES AND HAVE THE PERSON ADJUST THEIR POSITION AND IT STILL DOESN'T REGISTER. IT SEEMS TO OCCUR WITH PEOPLE BETWEEN 120-160 POUNDS. THEY ARE ALL OVER 5'5". I HAVE CONTACTED KIA CORPORATE CASE #[XXX] . BECAUSE IT HAPPENS EVERY THREE TO FIVE DAYS THEY WON'T DO ANYTHING UNTIL THE COMPUTER REGISTERS AN ERROR. THE COMPUTER DOESN'T THINK ANYONE IS THERE. IT DOESN'T THINK THERE IS AN ISSUE. THEY'VE BASICALLY TOLD ME WHEN IT HAPPENS TO TURN OFF THE CAR AND HAVE THE PERSON GET OUT OF THE CAR FOR 3 SECONDS AND THEN TRY IT AGAIN. THIS DOESN'T WORK WELL WHEN YOU ARE PICKING HS KIDS UP FROM SCHOOL. YOU CAN'T JUST STOP YOUR CAR IN THE MIDDLE OF THE STREET. I'VE DONE SOME RESEARCH. IT LOOKS LIKE KIA HAS BEEN AWARE OF THE PROBLEM SINCE 2006. I BELIEVE IT IS A SERIOUS SAFETY ISSUE. IF THE SYSTEM DOESN'T IDENTIFY THE PERSON IN THE SEAT AND THERE IS A HEAD ON COLLISION THE AIRBAG IS NOT GOING TO DEPLOY. I HAVE VIDEO AND PICTURES OF IT RECURRING. KIA WILL DON'T ACCEPT IT AS EVIDENCE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321315March 22, 2010
ELECTRICAL SYSTEM
I CALLED KIA ROADSIDE ASSISTANCE WHEN LOCKED MY KEYS IN THE TRUCK OF MY 2008 KIA OPTIMA ACCIDENTLY. WHEN HE USED HIS INSTRUMENT TO OPEN THE DRIVER'S DOOR, THE ANTI-THEFT ALARM SOUNDED. HE WAITED UNTIL IT STOPPED AND ATTEMPTED TO OPEN THE TRUNK WITH THE RELEASE BUT IT WOULD NOT OPERATE DUE TO THE CAR SHUUTING DOWN. WHEN I GOT IN THE VEHICLE AND CLOSED THE DOOR IT LOCKED AGAIN AND I WAS NOT ABLE TO GET OUT. I WAS LITERALLY TRAPPED INSIDE MY CAR. THERE IS NO WAY TO ACCESS THE TRUNK FROM THE INSIDE. YOU CAN ONLY FOLD THE BACK SEAT DOWN BY USING A RELEASE FOUND ONLY INSIDE OF THE TRUNK. IF I HAD BEEN ALONE OR THE DRIVER HAD LEFT, I WOULD HAVE BEEN TRAPPED INSIDE OF MY VEHICLE WITH NO MEANS OF EXIT. THE ANTI-THEFT DEVICCE MAY PROTECT THE CAR FROM BEING STOLEN BUT IT SURE DOES NOTHING TO PROTECT THE CONSUMER. WHAT WOULD HAVE HAPPENED IF I HAD A BABY INSIDE WITH ME OR IT WAS 100 DEGREES OUTSIDE AND I COULD NOT UNLOCK THE DOORS TO GET OUT? I CONTACTED THE DEALERSHIP WHERE I PURCHASED THE CAR AND WAS PROMPTLY TOLD THAT IT WAS REALLY MY FAULT FOR LOCKING MY KEYS IN THE TRUNK IN THE FIRST PLACE. THE ALSO EXPLAINED THAT THE 'NO ACCESS TO THE TRUNK FROM THE INSIDE' IS TO PROTECT AGAINST THIEVES BREAKING INTO MY CAR AND ENTERING THE TRUNK THROUGH THE BACKSEAT AND STEAL SOMETHING SUCH AS MY SUITCASE. WELL, I THINK IT WOULD BE EASIER TO REPLACE A SUITCASE THAN MY LIFE OR THE LIFE OF A CHILD. NEEDLESS TO SAY, I DEFINITELY DON'T FEEL SAFE DRIVING THIS CAR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10320315March 16, 2010
EXTERIOR LIGHTING
HEAD LIGHTS ARE NOT ADJUSTED CORRECTLY,LEFT LIGHT IS LOW CAUSING A DARK SPOT ON THAT SIDE. THIS HAPPENS WHEN LOW BEAM IS USED. RIGHT SIDE SHINES OUT FURTHER,BUT IT TAKES EFFECT AT THE SOLID WHITE LINE AT THE RIGHT SIDE OF ROAD. I HAVE HAD ONE CLOSE CALL I DID NOT SEE THE PERSON TILL HE GOT INTO THE LIGHT OF THE RIGHT HEAD LIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10318420March 10, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2008 KIA OPTIMA. THE CONTACT TURNED THE IGNITION OFF AND ACTIVATED THE OPENING OF THE REAR TRUNK WHEN SUDDENLY THE RADIO UNIT BEGAN TO FUNCTION FOR APPROXIMATELY FIVE SECONDS. THE ENGINE WAS RESTARTED AND THE GEAR SHIFTER WAS PLACED INTO THE "DRIVE" POSITION, WHILE PRESSURE WAS APPLIED TO THE BRAKE PEDAL, THERE WAS UNCONTROLLABLE ACCELERATION. THE DRIVER TURNED THE IGNITION OFF AND PULLED OVER TO THE SIDE OF THE ROAD. AFTER RESTARTING THE VEHICLE HE WAS ABLE TO RESUME NORMAL OPERATION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION WHERE THE TECHNICIAN WAS UNABLE TO LOCATE THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 6,835.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10310383February 14, 2010
AIR BAGS:FRONTAL
FRONT PASSENGER SIDE AIR BAG DOES NOT ALWAYS ACTIVATE WHEN AN ADULT SITS IN THE FRONT PASSENGER SEAT. THE DASHBOARD LIGHT INDICATES THAT THE AIRBAG IS OFF. EVEN WITH AN ADULT WEIGHING ABOUT 115 POUNDS OCCUPIES THE SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10307433February 8, 2010
AIR BAGS:FRONTAL
INDICATOR LIGHT FOR PASSENGER SEAT AIR BAG HAS IRREGULAR PERFORMANCE. CAN'T DEPEND ON OPERATION OF PASSENGER SIDE AIR BAG. HAVE MADE 4 OR 5 COMPLAINTS WITH DEALER AND NO RESOLUTION. LOOKING AT INTERNET IT APPEARS THIS IS A PROBLEM WITH VARIOUS MODEL YEARS ON THE KIA OPTIMA AND OTHER MODELS WITHIN THE KIA FAMILY. WOULD LIKE TO HAVE RESOLUTION PRIOR TO HAVING AN ACCIDENT WITH SOMEONE IN THE PASSENGER SEAT AND THE AIR BAG DOES NOT FUNCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298850January 9, 2010
AIR BAGS:FRONTAL
WE HAVE A 2008 KIA OPTIMA, WITH 12,000 MILES.. THE PASSENGER SIDE AIRBAG INDICATOR LIGHT MALFUNCTIONS. WHILE PEOPLE ARE SEATED, IT COMES ON, INDICATING THE AIR BAG IS OFF; WHICH MEANS, IN CASE OF ACCIDENT IT WILL NOT DEPLOY. IT HAS DONE THIS RECENTLY ON THREE SEPARATE OCCASIONS WITH THREE DIFFERENT MEDIUM TO LARGE ADULTS. WE HAVE TAKEN THIS TO THE LOCAL KIA SERVICE TWICE AND HAVE BEEN TOLD EACH TIME, "YOU ARE NOT SITTING CORRECTLY." THEY EVEN SUPPLIED US WITH A "SERVICE BULLETIN" INSTRUCTING EMPLOYEES HOW TO RESPOND WHEN PEOPLE REPORT THIS CONCERN... INSTRUCTING THE CONSUMER HOW TO "SIT CORRECTLY." AFTER, MUCH CONVERSATION WITH THE LOCAL KIA DEALERSHIP EMPLOYEES, EVERYONE, THE SERVICE MANAGER, TECH, AND COMPANY MANAGER AGREED THAT WE HAD A PROBLEM BUT THEY COULDN'T FIX IT. THEIR REASON WAS KIA WOULD NOT RECOGNIZE IT AS A PROBLEM AND WOULD NOT COVER IT UNDER THE WARRANTY. AS A MATTER OF FACT, THE MANAGER REPORTED TO ME THAT THE KIA REP WAS NOT PLEASED THAT THE EMPLOYEES HAD USED THE WORD "PROBLEM" WHEN REFERRING TO MY SITUATION. THIS IS A MAJOR SAFETY CONCERN AND IT LEAVES ME WITH A CAR, THAT WHEN THE LIGHT COMES ON, I HAVE TO STOP AND MOVE THE PASSENGER TO THE BACK SEAT, AS THE AIRBAG WOULD NOT DEPLOY IN CASE OF AN ACCIDENT. UPON CHECKING THE INTERNET, I HAVE DISCOVERED PAGES OF OTHERS REPORTING THIS SAME PROBLEM WITH THE SAME INANE INSTRUCTIONS OF "NOT BEING SEATED PROPERLY." IF THE KIA'S SENSOR IS THAT SENSITIVE, IT NEEDS TO BE FIXED. WE FEEL THIS NEEDS TO BE ADDRESSED AND THAT KIA NEEDS TO ADMIT THE PROBLEM AND FIX IT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296369December 18, 2009
SUSPENSION
EARLIER THIS YEAR WE PURCHASED A NEW 2008 KIA OPTIMA LX/EX 4D. YESTERDAY MY HUSBAND WAS DRIVING SOUTH ON FLORIDA'S TURNPIKE HE WAS SLOWING DOWN TO GET OFF ON AN EXIT WHEN THE CAR MADE A LOUD NOISE AND IT STARTED PULLING TO THE RIGHT. HE TRIED VERY HARD TO GAIN CONTROL OF THE CAR BUT IT KEPT ON PULLING RIGHT. HE CRASHED INTO TWO PARKED VANS THAT WERE ON THE SIDE OF THE ROAD (COUNTY WORKERS). WHEN THE CAR FINALLY STOPPED HE NOTICED THAT THE DRIVER'S SIDE WHEEL WAS FACING FORWARD WHILE THE PASSENGER SIDE FRONT TIRE WAS FACING COMPLETELY TO THE RIGHT. SINCE THE ACCIDENT I HAVE CONTACTED THE KIA HEADQUARTERS AND REPORTED THE DEFECT. THEY TOLD ME THAT IT FIRST HAD TO BE EVALUATED BY A KIA SERVICE CENTER BUT THEY ARE REFUSING TO PAY FOR THE TOWING. THEY DO NOT WANT TO PROVIDE A RENTAL CAR AND THEY TOLD ME IT WILL BE AT LEAST FOUR DAYS BEFORE THEY CAN EVALUATE THE CAR. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10273223June 9, 2009
VISIBILITY:GLASS, SIDE/REAR, STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2008 KIA OPTIMA. WHILE DRIVING 40 MPH, AIR WOULD SEEP THROUGH THE WINDOW WHILE IT WAS CLOSED. THE CONTACT COULD HEAR THE WIND AT SPEEDS OF 40 AND 60 MPH. ONE DEALER SUGGESTED DRIVING WITH THE REARVIEW MIRROR CLOSED TOWARDS THE DOOR. ANOTHER DEALER ATTEMPTED TO ADJUST THE DOOR, BUT WAS UNSUCCESFUL. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE LESS THAN 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266170April 20, 2009
AIR BAGS:FRONTAL
BOUGHT A NEW OPTIMA 2008. THE PASSENGER AIRBAG IS ALMOST ALWAYS OFF WHEN A PASSENGER IS SEATING NORMALLY ON THE FRONT SEAT. THE DEALER REFUSES TO FIX IT DESPITE THE CAR BEING BRAND NEW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265125April 13, 2009
EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2008 KIA OPTIMA. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE NOT PROVIDING THE APPROPRIATE LIGHTING DISTANCE. THE DEALER WAS UNABLE TO CORRECT THE FAILURE. IT WOULD COST APPROXIMATELY $100 TO REPLACE EACH BULB. THE BUMPER WOULD HAVE TO BE REMOVED FROM THE VEHICLE IN ORDER TO INSTALL THE BULB. THE MANUFACTURER STATED THAT THEY WOULD NOT ASSIST SINCE THERE WAS NO DEFECT. THE FAILURE MILEAGE WAS 1,000 AND CURRENT MILEAGE WAS 3,878.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253568January 2, 2009
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2008 KIA OPTIMA. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG INDICATOR ILLUMINATED, WHICH MEANT THAT THE AIR BAG WAS DEACTIVATED. THE INDICATOR NEVER ILLUMINATED TO INDICATE THAT IT WAS ACTIVATED. THE FAILURE OCCURS INTERMITTENTLY AND WITHOUT WARNING. THE CONTACT FINDS THIS TO BE VERY UNSAFE BECAUSE THERE WAS NO GUARANTEE THAT THE AIR BAG WOULD ACTIVATE IN THE EVENT OF A CRASH. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT BECAUSE PASSENGERS WERE SEATED IMPROPERLY, THE AIR BAG MODULE WOULD NOT ACTIVATE. NO REPAIRS HAVE BEEN MADE. THE MANUFACTURER COULD NOT FIND ANY RECALLS; THEREFORE, NO COMPENSATION WOULD BE MADE. THE FAILURE MILEAGE WAS 5 AND CURRENT MILEAGE WAS 5,843.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251332December 4, 2008
ELECTRICAL SYSTEM, EXTERIOR LIGHTING:HEADLIGHTS
CONSUMER STATES THAT THE VEHICLE HEADLIGHTS DIM AT LOW SPEEDS AND WHEN APPLYING THE BRAKES OR JUST SLOWING DOWN. *NJ THE CONSUMER WAS INFORMED IT WAS THE DESIGN OF THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250353December 1, 2008
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2008 KIA OPTIMA. WHILE DRIVING APPROXIMATELY 25 MPH IN THE RAIN ON A HIGHWAY AND APPLYING PRESSURE TO THE BRAKE PEDAL IT LOCKED UP. THE CONTACT ATTEMPTED TO DRIVE THE VEHICLE TO THE EMERGENCY LANE AND WAS UNSUCCESSFUL. HE REAR-ENDED THE PROCEEDING VEHICLE AND CAUSED A MULTI-VEHICLE TRAFFIC COLLISION. THE AIR BAGS DID NOT DEPLOY WITH THE IMPACT TO THE FRONT OF THE VEHICLE. THE "AIR BAG" WARNING LIGHT INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL AND REMAINED ON UNTIL THE ENGINE WAS SHUT OFF. IN ADDITION, THE SEAT BELT SHOULDER HARNESS STRAPS WERE NON-FUNCTIONAL ON THE FRONT PASSENGER SIDE. THE POLICE AND AMBULANCE ARRIVED AND A POLICE REPORT WAS FILED. THERE WAS NO PERSONAL INJURY. THE VEHICLE SUSTAINED DAMAGES AND WAS DRIVEN TO HIS RESIDENCE. THE FAILURE AND CURRENT MILEAGES WERE 2,600.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10249553November 22, 2008
ENGINE AND ENGINE COOLING
2008 KIA OPTIMA EXV6, SINCE NEW, WHEN LIGHTLY BRAKING WHILE DECELERATING FROM 40 MPH, THE CAR DOWNSHIFTS AND HAS AN ACCELERATION SURGE AT AROUND 25 MPH. WHEN COMPLAINING TO THE DEALER, THEY SAID THE KIA'S WERE MADE THAT WAY. THIS IS AN UNSAFE CONDITION THAT CAN CAUSE A REAR END COLLISION. THE CAR SHOULD HAVE NORMAL ENGINE BRAKING THAT ALLOWS FOR CONTINUOUS DECELERATION AS LONG AS THE ACCELERATOR PEDAL IS NOT TOUCHED. THANK YOU FOR YOUR CONSIDERATION OF THIS COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247422November 1, 2008
SERVICE BRAKES, HYDRAULIC
I WAS TURNING INTO A PARKING SPOT, AND WHILE BRAKING, THE VEHICLE SHUTTERED AND HIT A CONCRETE POLE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10247123October 29, 2008
AIR BAGS:FRONTAL
DEALER HAS PUT OFF FOR OVER A MONTH REPAIRING FUNCTIONALITY OF PASSENGER AIR BAG SYSTEM. SYSTEM DOES NOT WORK. ONE MONTH WITH RUN AROUND AND DEALER SEEMINGLY UNABLE TO EXPRESS CONCERN OVER THIS SAFETY ISSUE. KIA CUSTOMER SERVICE NOTIFIED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236263July 29, 2008
POWER TRAIN:MANUAL TRANSMISSION
MY NEW KIA HAS ABOUT 700 MILES ON IT, AND WHEN I PARK IT ON AN INCLINE SUCH AS THE ONE ENTERING MY GARAGE AND I SHUT THE ENGINE OFF AND PLACE IT INTO 1ST GEAR (IT IS A STANDARD SHIFT), THE CAR SLIPS BACKWARD. UPON TAKING IT TO THE DEALERSHIP, THEY INFORMED ME THAT THE ENGINE COMPRESSION IN THE CAR IS TOO LOW TO HOLD THE CAR IN 1ST GEAR ALONE, AND THAT THE EMERGENCY BRAKE MUST ALSO BE APPLIED. MY QUESTION IS: I HAVE A 3 YR OLD GRANDSON, BUT LET'S SUPPOSE HE IS 5 AND HE WANTS TO GO OUT AND PLAY, WHICH HE COULD DO UNSUPERVISED, AND HE DECIDES HE WANTS TO GET IN GRANDMA'S CAR AND PLAY AND ACCIDENTALLY LETS THE EMERGENCY BRAKE OFF. MY CAR WOULD THEN BEGIN SLIPPING BACKWARD WITH THE CHILD INSIDE. I CONSIDER THAT TO BE A BIG SAFETY HAZARD. FURTHER I HAVE ALWAYS BEEN TAUGHT THAT IF YOUR PARKING BRAKE FAILS, THE GEAR BOX WOULD STILL KEEP THE CAR FROM ROLLING BACKWARDS. 2. MY CAR STALLS FAIRLY FREQUENTLY IN 1ST GEAR, AND VERY FREQUENTLY IN REVERSE, BOTH INCIDENTS OCCUR WHEN THE CAR IS INCHING UP OR OUT OF A PARKING SPACE. THE DEALERSHIP SAID THEY ARE LOOKING INTO IT AND WILL LET ME KNOW, BUT AGAIN, IN HEAVY TRAFFIC THIS RUNS THE RISK OF BEING REARENDED. IF YOU CAN INFORM ME ON EITHER OF THESE ITEMS, I WOULD APPRECIATE IT AS THE DEALERSHIP DOESN'T SEEM INCLINED TO DO ANYTHING ABOUT EITHER PROBLEM AT THE MOMENT. IT MAY JUST BE A FUEL TO AIR RATIO MIX GOING INTO THE ENGINE ON THE STALLING, WHICH SHOULD BE SIMPLE ENOUGH TO FIX, BUT SURELY THE COMPRESSION IN THE ENGINE CAN ALSO BE ADJUSTED SO THE CAR WILL NOT SLIP BACKWARD WHEN IN FIRST GEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235326July 22, 2008
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2008 KIA OPTIMA. TWO DAYS AFTER PURCHASING THE VEHICLE, THE AIR BAG OFF WARNING LIGHT CONTINUED TO ILLUMINATE ON THE INSTRUMENT PANEL WHILE A PASSENGER WAS PRESENT. THE DEALER STATED THAT THE ADULT PASSENGER WOULD EITHER HAVE TO RIDE IN THE BACK SEAT OF THE VEHICLE OR CARRY A 10 LBS. WEIGHT WHILE RIDING IN THE VEHICLE BECAUSE THE AIR BAG SENSOR WOULD ONLY DETECT 110 LBS. AND UP. THE FAILURE MILEAGE WAS 18.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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