Kia Optima Complaints (2013)

1,443 consumer complaints on file.

#10913770October 4, 2016
ENGINE
I PURCHASED THIS VEHICLE USED IN MAY 2016. I HAVE ONLY HAD ONE OIL CHANGE AND THE CAR HAS 40,000 MILES. I WAS DRIVING THE CAR AT 55 MPH. THE VEHICLE CUT OFF AND I COASTED TO THE EDGE OF THE ROAD. VEHICLE WAS TOWED TO KIA DEALERSHIP. THEY DEALERSHIP ADVISED THAT THE ENGINE IS BLOWN AND NO OIL WAS INSIDE. NO WARNING LIGHTS, NO OIL LEAKS BUT THEY WON'T PAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911281October 3, 2016
ENGINE, FUEL/PROPULSION SYSTEM
GDI ENGINE BURNS OIL, CONNECTING ROD FAILED. WHITE SMOKE, AND MAKES WEIRD NOISE UNDER HOOD WHEN GETS TO 60MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910816September 30, 2016
ENGINE, POWER TRAIN, STEERING
AFTER PURCHASING THE VEHICLE BRAND NEW WE NOTICED A PROBLEM WITH THE STEERING. WHEN YOU TURNED THE STEERING WHEEL WHILE STOPPED YOU WOULD GET A LOUD KNOCKING NOISE. THE POWER STEERING RACK WAS REPLACED TWICE ALREADY AND THE VEHICLE JUST NOW HAS 43,000 MILES. OUR BIGGEST CONCERN HAS BEEN AN ENGINE KNOCKING NOISE THAT STARTED TO OCCUR AT JUST OVER 35,000 MILES WHEN YOU START VEHICLE. WE HAD BROUGHT OUR VEHICLE TO LIBERTYVILLE KIA IN LIBERTYVILLE, IL FOR OUR PROBLEM AND THEY SAID THEY COULD NOT DUPLICATE WHAT WE ARE HEARING. THE SERVICE MANAGER VERBALLY TOLD ME TO WAIT FOR IT TO GET WORSE THAT IT IS HARD TO GET KIA TO COVER THIS KNOWN ENGINE PROBLEM. AFTER REACHING OUT TO KIA WITH THIS ENGINE PROBLEM AND GETTING NO HELP EXCEPT THEM BLAMING US FOR LACK OF OIL CHANGES AND MAINTENANCE. WHICH WAS ABSURD WHEN WE ONLY TOOK THE VEHICLE TO KIA FOR SERVICE SINCE PURCHASING NEW. FILED A FORMAL COMPLAINT WITH ILLINOIS ATTORNEY GENERALS OFFICE LISA MADIGAN TO GET HELP WITH THIS AND KIA HAS BOTCHED THEIR RECORDS AND STILL SDAYS WE HAVE NOT MAINTAINED THE VEHICLE PROPERLY. BUYERS OF KIA AND HYUNDAI I STRONGLY URGE TO THINK AGAIN. I HOPE EVERYONE THAT HAS HAD PROBLEMS LIKE THIS GET THE HONEST HELP THEY DESERVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909593September 26, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 KIA OPTIMA. THE CONTACT STATED THAT WHILE THE VEHICLE WAS REVERSED, THE REAR CAMERA FAILED TO ILLUMINATE. THE CONTACT WAS CONCERNED THAT DUE TO THE FAILURE IT COULD RESULT IN A CRASH. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE DIAGNOSIS WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909722September 26, 2016
SEAT BELTS
OPTIMA'S DRIVER'S-SIDE SEAT BELT STOPPED WORKING AND THE BACK SEAT MIDDLE SEAT BELT, (RARELY USED), STOPPED WORKING DUE TO INABILITY TO CLICK (LOCK) INTO PLACE. CAR IS A 2013 KIA OPTIMA GDI & IS IN EXCELLENT CONDITION IN EVERY OTHER ASPECT SEEN & KNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909313September 23, 2016
ENGINE
TL* THE CONTACT OWNS A 2013 KIA OPTIMA. WHILE DRIVING 55 MPH, THE VEHICLE VIBRATED ABNORMALLY AND STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT WAS CONCERNED ABOUT DRIVING THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A CONNECTOR ROD IN THE ENGINE THAT WAS FRACTURED. THE CONTACT WAS ALSO INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908733September 22, 2016
ENGINE
SAME ISSUE AS EVERYONE ELSE. SHOWED RECEIPTS OF CONSISTENT OIL CHANGES AND THEY REFUSED TO HONOR THE WARRANTY DUE TO SLUDGE. THE DEALER SAID THEY CALLED CONSUMER AFFAIRS BUT THE REGIONAL MANAGER REFUSED TO HONOR THE WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906000September 13, 2016
ENGINE
TL* THE CONTACT OWNS A 2013 KIA OPTIMA. WHILE DRIVING APPROXIMATELY 20 MPH, ON AN INCLINE WITH THE ACCELERATOR PEDAL DEPRESSED, THE VEHICLE ROLLED BACK. IN ADDITION, THE VEHICLE LOST POWER. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,314. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905477September 10, 2016
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, STEERING
DIFFICULT TO KEEP CAR CENTERED WHILE DRIVING. STEERING WHEEL MAKES A CLUNKING NOISE AND HAS BECOME JERRY WITH SMALL MOVEMENTS. TENDENCY TO PULL HARD TO THE LEFT OR RIGHTS. STEERING WHEEL JENKS WHEN TRAVELING ON ERROR ANY SIZE BUMP IN ROAD. BACK UP CAMERA CUTS IN AND OUT. NEVER OBTAIN EPAULETS FUEL MILAGE ESTIMATES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895290August 12, 2016
ENGINE
WHEN IDELING THE ENGINE WOULD START SPUTTERING. MECHANICS SAID IT NEED AN OIL CONTROL VALUE AND IT MAY FIX IT, BUT THEY COULDN'T DO THAT BECAUSE THE WARRANTY WOULD NOT COVER IT, BECAUSE I COULDN'T PRODUCE ALL THE SERVICE RECORDS. I TOOK THE CAR BECAUSE THEY SAID THE ENGINE LIGHT WAS OFF, BUT AS SOON AS I GOT IN THE CAR THE LIGHT WAS ON. THEY SAID THE COULDN'T DO ANYTHING. ONCE I GOT THE CAR HOME AND DROVE IT FOR ONE DAY THE CAR WOULD BE RUNNING AND JUST SHUT OFF.WHEN TURNING OR IDELING. I TOOK IT TO ANOTHER KIA MECHANIC THEY PUT IN THE OIL CONTROL VALUE (SOME HOW IT WAS COVERED UNDER THE WARRANTY). THE MECHANICS SAID IT MIGHT FIX THE PROBLEM. IT DID NOT FIX THE PROBLEM AND NOW KIA IS SAYING IT NEEDS A NEW ENGINE AND KIA WILL NOT REPLACE IT EVEN THOUGH I HAVE AN EXTENDED WARRANTY. THEY SAID SINCE I COULD NOT PRODUCE ALL THE MAINTENANCE SERVICE RECORDS THEY WOULD NOT COVER IT. I CALL KIA CORP, AND ESP WARRANTY AND THEY WOULD NOT DO ANYTHING. AT THIS TIME I FILLED A COMPLIANT WITH THE STATE OF MARYLAND CONSUMER PROTECTION DIVISION. I HAVE GOTTEN A HOLD OF A NON-KIA MECHANIC AND HE SAID THAT HE HAS HEARD THE KIA WAS HAVING PROBLEMS WITH THEIR ENGINES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894290August 9, 2016
STEERING
TL* THE CONTACT OWNS A 2013 KIA OPTIMA. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE AT VARIOUS SPEEDS, THE STEERING WHEEL HAD SUDDENLY BEGAN JERKING AND STICKING MAKING IT DIFFICULT TO PROPERLY STEER THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892968August 3, 2016
ENGINE, SEATS, STEERING
MY 2013 KIA OPTIMA HAS HAD DIFFICULTY REMAINING IN A SRAIGHT LINE ON THE FREEWAY. TENDS TO PULL LEFT AND RIGHT. THE RATE OF TRAVEL IS APROX. 45-65MPH. THERE IS ALSO A PROBLEM WITH "OVERSTEERING" WHEN I ATTEMPT TO RETURN TO THE CENTER OF THE LANE. I HAD BEEN DRIVING MY OTHER CAR FOR 29YRS, AND I ASSUMED THAT NEWER CARS MAY HAVE BEEN DIFFERNT, SUCH AS BEING MORE SENSITIVE WITH STEERING. I HAVE ALMOST HAD A COLLISION ON THE FREEWAY BECAUSE THERE ARE ALSO BLIND SPOTS IN SEVERAL AREAS OF THE KIA OTIMA. THIS TIME I DID END UP IN COLLISION BECAUSE OF BLINDSPOTS AND OVERSTEERING IN ORDER TO AVOID HITTING THE CAR NEXT TO ME, AND INSTEAD HIT THE CAR NEXT TO ME ON THE OTHER LANE WHEN I ATTEMPTED TO MOVE OUT OF THEIR WAY THIS OCCURRED FROM SENSETIVE OVERSTEERING. OUR AIRBAGS DID NOT DEPLOY. BEFORE THIS ACCIDENT, I HAD RECEIVED A LETTER FROM KIA STATING THEY WANTED TO KNOW IF I WOULD LIKE TO TRADE UP TO THE KNEW KIA OPTIMA. THE EMAIL STATED THEY HAD NEW FEATURES; SUCH AS CAMERAS FOR BLIND SPOTS. THIS MADE ME AWARE THAT KIA KNEW THERE WAS A PROBLEM WITH THESE SERIOUS .BLINDSPOTS. THE CAR WAS ALSO BEGINNING TO RUMBLE, AND I BELIEVED IT WAS COMING FROM THE ENGINE,IN FACT QUITE SURE IT WAS FROM THE ENGINE. I ALSO HAD RECEIVED A LETTER IN THE MAIL FROM KIA, STATING THEY WERE HAVING PROBLEMS WITH THE ENGINES FROM CERTAIN YEARS OF THE KIA OPTIMA MY CAR WAS WITHIN THE YEARS STATED. IT STATED THEY WOULD HONOR THIS PROBLEM IF YOU KEPT THIS LETTER IN YOUR CAR, WHEN BRINGING IT IN FOR REPAIRS. I WAS GOING TO DO THIS, BUT THE CAR IS NOW TOTALED AFTER THE ACCIDENT.
Crash:
Yes
Fire:
No
Injuries:
5
Deaths:
0
#10888333July 25, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2013 KIA OPTIMA. WHILE THE VEHICLE WAS PARKED, THE GEARS FAILED. THE CONTACT USED THE SHIFT LOCK RELEASE TO TAKE THE VEHICLE OUT OF GEAR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,837. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888172July 25, 2016
ENGINE
CAR ONLY HAS 65,000 MILES, HAS HAD REGULAR OIL CHANGES, HAD TO BE TOWED TO DEALER. FOUND SLUDGE IN ENGINE AND NEEDS TO BE REPLACED. KIA WILL NOT HONOR THE WARRANTY OR EXTENDED WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10886002July 19, 2016
ENGINE
CAR WAS RUNNING FINE OR SO I THOUGHT AND @ 1 WEEK AFTER GETTING MY OIL CHANGED THERE WAS EXCESSIVE EXHAUST/SMOKE AND MY SON AND I THOUGHT IT MIGHT BE BAD GAS OR CLOGGED INJECTORS. WE DROVE IT TO AZ AND BACK TO NV. CAR SEEMED TO RUN OK AT THAT POINT THEN MY DAUGHTER TOOK IT TO CA AND THE OIL LIGHT STARTED FLICKERING ON AND OFF AND FINALLY THE ENGINE LIGHT CAME ON. SHE TOOK IT TO A JIFFYLUBE WHERE THEY SAID IT HAD NO OIL. WHAT?!?!?! THE OIL WAS JUST CHANGED AT 47,000 MILES. PUT 4 QTS IN AND TOOK IT AAA TO RUN AN ENGINE DIAGNOSTIC. SAID EVERYTHING WAS FINE ACCORDING TO THE CODE THEY GOT AND RESET THE ENGINE LIGHT. WRONG AGAIN.. DAUGHTER DROVE AWAY AND SAME PROBLEM. TOOK IT BACK TO AAA WHERE THEY DETERMINED IT WAS AN INTERNAL ENGINE PROBLEM AND TO TAKE IT TO THE DEALERSHIP. SLUDGE EVERYWHERE IN THE ENGINE. MY CAR ONLY HAS 48,000 MILES ON IT AND I HAVE THE OIL CHANGED AS SCHEDULED. WAITING TO HEAR WHAT KIA IS GOING TO DO, BUT FROM THE SOUNDS OF THE PRIOR COMPLAINTS, THEY ARE NOT GOING TO HONOR THEIR WARRANTY. I CAN'T AFFORD $5,000+ TO REPLACE THE ENGINE IN MY CAR. THIS IS SO RIDICULOUS. THEY NEED TO HONOR THEIR WARRANTY FOR THEIR [XXX] ENGINES. *TR PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884497July 13, 2016
STRUCTURE:BODY
WHILE DRIVING ON A 2 LANE ROAD WITH MY SON AND A FRIEND, GOING ABOUT 25 MPH ON A CLEAR DAY AT NOON, WE HEARD WHAT SOUNDED LIKE A GUNSHOT COME FROM THE MOON ROOF CAUSING ME TO SWERVE. ONCE I WAS ABLE TO PULL OFF THE ROAD AND ASSESS THE SITUATION, WE FOUND THAT THE MOON ROOF HAD "EXPLODED" CAUSING THE ENTIRE THING TO CRACK AND REMAIN CRACKING, CAUSING TINY SHARDS OF GLASS TO FORM. IT WAS IMMEDIATELY UNDRIVEABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883775July 9, 2016
ENGINE
SLUDGE IN ENGINE 45,000 MILES. WARRANTY WONT COVER AND APPARENTLY SERVICE CAMPAIGN MEANS NOTHING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881793June 30, 2016
ENGINE
I WAS DRIVING DOWN THE HIGHWAY AT 65 MPH AND I HEARD A LOUD NOISE, MY CAR STARTED SLOWING DOWN AND I COULD HEAR A CLANGING NOISE, I STOPPED AND PARKED AND IT WAS KNOCKING LOUDLY. STILL CAN'T DRIVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874446June 15, 2016
UNKNOWN OR OTHER
I HAVE HAD ISSUES WITH THE BATTERY SINCE 2014 I CALLED WHEN IT ORIGINALLY STARTED TO SEE IF THERE WERE RECALLS AND THEIR WASNT. THE CAR IS DEAD DUE TO BATTERY FAILURE IF YOU LEAVE IT FOR A MORE THAN 3-4 HOURS FOR EXAMPLE DRIVE IT TO WORK AND HAVE TO GET A JUMP AT THE END OF THE (5) SHIFT. IT IS WILL STOP FOR A WHILE THEN THE PROBLEM COMES BACK. IT STOPPED FOR ABOUT 6 MONTHS AND NOW IT HAS STARTED AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874458June 15, 2016
HYBRID PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 KIA OPTIMA HYBRID. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED AND THE HYBRID SYSTEM FAILURE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 36,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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