Kia Optima Complaints (2016)

764 consumer complaints on file.

#11196710April 16, 2019
ENGINE
A MONTH AFTER DOING THE RECALL FOR THE ENGINE UPDATE, THE HARNESS HAS TO COMPLETELY REPLACED. I WAS ON THE EXPRESSWAY WENT IT STARTED SHAKING AND WOULD NOT GO OVER 63 MPH. THE ENGINE LIGHT KEPT BLINKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196807April 16, 2019
STRUCTURE:BODY
WE HAVE OWNED THE CAR ABOUT 2.5 YEARS. 2 DAYS AGO I TOOK IT THROUGH A TOUCH LESS CAR WASH. TODAY I NOTICED THE ANTENNA COVER/ SHARK FIN IS MISSING. I'M NOT SURE IF IT CAME OFF DURING THE WASH OR WHEN I WAS DRIVING. IT APPEARS THE PLASTIC SCREW HOLES HAVE ALL BROKEN OFF. THE CIRCUIT BOARD FOR THE ANTENNA IS EXPOSED. LOOKS TO BE A BIG FLAW IN MANUFACTURING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193360April 2, 2019
POWER TRAIN
MY CAR WAS MANUFACTURED ON NOVENBER 13, 2015 THE SAME DATE FOR THE RECALL NUMBER SC139 FOR THE POWERTRAIN AXLE BUT WASN'T INCLUDED ON THE RECALL. MY AXLE IS STARTING TO MAKE NOISE LIKE IF IT IS FAIL JUST AS THE RECALL STATES I'M TOWING IT TO THE DEALER TO GET FIXED BUT WAS MY CAR SUPPOSE TO BE APART OF THAT RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193362April 2, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 KIA OPTIMA. THE CONTACT STATED THAT THE FRONT AXLE STARTED TO FAIL AND MADE ABNORMAL NOISES. PERRIS VALLEY KIA (707 E 4TH ST, PERRIS, CA 92570) STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V705000 (POWER TRAIN). THE MANUFACTURER WAS ALSO CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190661March 22, 2019
ENGINE
AROUND THE FIRST WEEK OF FEBRUARY THIS YEAR. THEY DID A RECALL ON THE ENGINE ADJUSTMENT AND THE FOLLOWING WEEKEND THE ENGINE FAILED. I WAS ABLE TO GET THE CAR INTO KIA NAPLETON CARMEL/INDIANAPOLIS THIS WAS FEBRUARY 11TH I BELIEVE. WITHIN TEN MINUTES THE OPERATIONS PERSON CAME BACK AND SAID THEY HAD A RENTAL COMING TO PICK ME UP. THEY HAD TO REPLACE THE ENGINE DO TO WHATEVER THEY DID TO THE CAR IN THE RECALL. I THOUGHT ABOUT THIS FOR AWHILE, I WAS GOING TO PURCHASE THE CAR AT THE END OF THE LEASE. THE LARGE WARRANTY IS JUST ABOUT UP IN TIME, AND SHOULD ANYTHING OCCUR OUTSIDE OF THE POWER TRAIN, IT IS ON ME. THAT MEAN IF IT TAKES MONTHS OR WEEKS TO FIX THE CAR, I NEED TO LEASE A CAR AND WAIT FOR THE PART. I BECAME VERY IRRITATED ON THE 15TH DAY OF WAITING. THAT WAS NOW ALL MOST A MONTH AGO. KIA NAPLETON HAS NOW HAD THE CAR FOR A TOTAL OF FIVE WEEKS AND NOT ENGINE IN SIGHT. ENTERPRISE TOLD ME MY RENTAL WAS EXTENDED TO APRIL 14TH WHICH KIA MOTORS IF PAYING. I HAVE COMPLAINED FROM THE DEALERSHIP TO KIA LEASE, TO KIA MOTORS AND BACK TO THE DEALERSHIP. A LOT OF RUN-AROUND. FINALLY, THEY HAVE ISSUED A LETTER TO PERMIT ME TO PAY $19,040 TO BUY OUT THE LEASE OR AROUND $11,000 TO FIND A NEW LEASE OR JUST $3,000 FOR MY TROUBLES AND KEEP THE CAR. MY WORRY IS IF SOMETHING ELSE GOES WRONG, WHAT IF I AM WAITING FOR FIVE WEEKS OR LONGER FOR A PART TO ARRIVE FROM ASIA, AND WHAT IF IT HAPPENS ON THE OPEN ROAD. I WANT KIA TO TAKE ME OUT OF THE LEASE WITHOUT DAMAGES TO ME. I AM NOT PLEASED TO HAVE HAD KIA DESTROY THEIR OWN ENGINE AND NOW MAKE IT MY PROBLEM. KIA HAS CONTINUALLY REFERRED ME BETWEEN DEPARTMENTS AND ONE INDIVIDUAL TOLD ME TO CONTACT MY OWN INSURANCE AGENT. THEY CANNOT GUARANTEE ME THAT THE CAR WILL FAIL IN SOME FORM FOR THE REMAINDER OF THE LEASE WHICH IS JUST AROUND 16 MONTHS OUT. I TOOK THE LETTER FROM KIA OVER TO NAPLETON K
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184995March 8, 2019
AIR BAGS, ELECTRICAL SYSTEM, SEAT BELTS
AS I BEGAN CROSSING THE INTERSECTION (HIGHWAY) I ENDED UP GETTING T- BONED HALFWAY THROUGH THE INTERSECTION BY A PICKUP. HE WAS SPEEDING GOING ROUGHLY 60MPH IN A 45MPH ZONE MY KIA OPTIMA SUSTAINED PASSENGER SIDE/ AND FRONTAL IMPACT DAMAGE. THE IMPACT OF THE ACCIDENT SENT ME SKIDDING ACROSS THE HIGHWAY AND NONE OF MY FRONTAL AIRBAGS ACTIVATED NOR DID THE SEATBELT LOCK UP. THIS LEAD ME TO SUSTAIN HEAVY CHEST INJURIES FROM THE IMPACT OF THE STEERING WHEEL. ALSO THE CAR COULD NOT BE SHUT OFF AFTER THE ACCIDENT. THE VEHICLE STAYED RUNNING UNTIL EMT DISCONNECTED THE POWER TO IT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11183935March 4, 2019
ENGINE
FOR THE 2ND YEAR, MY KIA WOULD NOT START IN 32 DEGREE WEATHER IN BIG BEAR, CA. THIS IS AN ANNUAL TRIP & TOOK MY KIA.THE LIGHTS, RADIO ALL TURN ON BUT THE ENGINE WILL NOT START. I HAVE TO WAIT UNTIL NOON FOR THE SUN TO WARM UP THE CAR & THEN IT'S BACK TO NORMAL. I HAVE TAKEN THE CAR BACK TO THE DEALERSHIP & HAVE BEEN TOLD THEY CANNOT FIND ANY MALFUNCTION & NEVER HEARD OF ANYONE EXPERIENCE WHAT I HAVE. THERE ARE MANY FORUMS WITH KIA OWNERS COMPLAINING OF THE SAME, BUT CANNOT GET A FIX OR ACKNOWLEDGEMENT THAT THE PROBLEM EXISTS. IT'S BEYOND FRUSTRATING WHEN THE CAR HAS LESS THAN 40K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182219February 24, 2019
ENGINE, POWER TRAIN
ENGINE FAILED ON HIGHWAY AND CAR STOPPED ACCELERATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175053February 7, 2019
ENGINE
I CHANGE MY OIL CHANGE IN MY KIA OPTIMA 16 OIL GET LOW BEFORE 3000MILE IT LOSE OIL BEFORE IT REACH 3000 MILES IT LOSE 2 QUART OIL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173769February 3, 2019
AIR BAGS
I WAS INVOLVED UN A REAR END COLLISION. I WAS STRUCK FROM BEHIND WHILE STOPPED @ A TRAFFIC LIGHT. SEVERE DAMAGE TO THE REAR END OF THE CAR. NO AIR BAGS DEPLOYED FROM THE IMPACT. I ENDED UP HITTING MY HEAD VERY HARD ON THE STEERING WHEEL. NO AIR BAGS DEPLOYED @ ALL FROM THE COLLISION.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11170412January 16, 2019
STRUCTURE:BODY
SHARK FIN ANTENNA COVER EASILY COMES LOOSE OR COMPLETELY WHILE HAND WASHING THE VEHICLE. THE VEHICLE WAS STATIONARY IN DRIVEWAY WHILE WASHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155913December 4, 2018
ENGINE
TL* THE CONTACT OWNS A 2016 KIA OPTIMA. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO CHARLIE'S MOTOR MALL (465 WESTERN AVE, AUGUSTA, ME 04330, 207-622-7327) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 92793557. THE FAILURE MILEAGE WAS APPROXIMATELY 22,000. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154465November 28, 2018
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
THE CAR STUMBLES TO START AND WHEN I ACCELERATE IT FLUTTERS UNTIL PICKING UP SPEED. THIS HAPPENED ON HIGHWAY 43.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152920November 20, 2018
SEATS
TL* THE CONTACT OWNS A 2016 KIA OPTIMA. WHEN THE CONTACT PUSHED THE BUTTON BEHIND THE REAR PASSENGER SEAT TO RELEASE THE SEATS, THE HEADREST DETACHED AND STRUCK THE CONTACT ON THE LEFT EYE. THE CONTACT SUSTAINED AN EYE INJURY, BUT MEDICAL ATTENTION WAS NOT REQUIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 53,400.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11150768November 10, 2018
UNKNOWN OR OTHER
TAKATA RECALL - MY CAR IS STARTING TO STALL FOR SOME REASON BUT THERE ISN'T A CHECK ENGINE LIGHT ON. MECHANICS CANNOT UNDERSTAND WHAT MIGHT BE CAUSING IT. THIS HAPPENS AS I DRIVE ON STREETS AND ON HIGHWAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145189November 4, 2018
EXTERIOR LIGHTING
HEADLIGHT ASSEMBLY: WIRING HARNESS MELTING, BULBS BURNING OUT EVERY 3 MONTHS OR SO. A SAFETY HAZARD POTENTIALLY A FIRE HAZARD. DRIVING VISIBILITY AT NIGHT WITH LIGHTS ON DIM CREATES A TREMENDOUS SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142250October 23, 2018
EXTERIOR LIGHTING
HEADLIGHT MALFUNCTION SHUT OFF PROBLEM. AT NIGHT WHEN IN MOTION ON VARIOUS CITY STREETS THE FRONT AND REAR LIGHTS WILL, SUDDENLY AND RANDOMLY, WITH NO DRIVER INPUT WHATSOEVER, SHUT OFF COMPLETELY BOTH IN THE BACK AND IN THE FRONT OF THE CAR! THE HEADLAMPS AND REAR LAMPS WILL, AT THAT POINT STAY COMPLETELY OFF WITH ABSOLUTELY NO EXTERIOR LIGHTING FUNCTION EXCEPT THE BRAKE LIGHTS!! THE ONLY WAY TO GET REAR AND HEAD LAMPS BACK IS TO TURN THE HEADLIGHTS SWITCH OFF AND THEN ON AGAIN. THIS MALFUNCTION SO FAR HAS OCCURRED WHEN HEADLIGHT SWITCH IS IN AUTO MODE. THIS MODE OF LIGHTING DETECTS ENVIRONMENTAL LIGHTING CONDITIONS TO ACTIVATE EITHER DAYTIME RUNNING LIGHTS OR HEADLIGHTS. THIS HAS HAPPENED FIVE TIMES SINCE I PURCHASED THIS CAR BRAND NEW IN 2016. THE DEALER HAS BEEN NOTIFIED AND THE CAR HAS BEEN INSPECTED SEVERAL TIMES BUT THEY HAVE REPEATEDLY INSISTED THAT THE SYSTEM IS WORKING 'AS DESIGNED' OR SHOWS NO PROBLEMS. FORTUNATELY, I HAVE THE FRONT AND REAR CAMERAS INSTALLED WITH VIDEOS TO PROVE IT. MY VEHICLE MOUNTED CAMERAS HAVE CAPTURED THIS MALFUNCTION AS HAS MY IPHONE VIDEO.I WILL NEED A WAY TO SEND YOU THE VIDEO FILES AS THEY ARE TOO LARGE. I BELIEVE THIS IS A VERY DANGEROUS SITUATION. AFTER MANY ATTEMPTS AND COMMUNICATION WITH THE COMPANY, THE CAR WAS KEPT FOR TWO WEEKS AND WAS RETURNED WITH REPAIR TO WHAT THEY ARE CALLING THE "MULTIFUNCTION SWITCH".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141309October 18, 2018
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2016 KIA OPTIMA. WHILE DRIVING 15 MPH, THE STEERING WHEEL BECAME LOOSE AND THE TRACTION CONTROL AND POWER STEERING WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO MENTIONED THAT WHEN TURNING LEFT OR RIGHT, A CLICKING NOISE WAS DETECTED. IN ADDITION, THE STEERING WHEEL WOULD ONLY ALLOW THE CONTACT TO TURN APPROXIMATELY ONE INCH TO THE LEFT OR RIGHT, AND THE STEERING WHEEL EVENTUALLY SEIZED. THE VEHICLE WAS TAKEN TO SOUTH SHORE KIA (1128 SUNRISE HWY, COPIAGUE, NY 11726, (631) 991-3910) WHERE THE CONTACT WAS INFORMED THAT THE COMPUTER NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 2,843.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140608October 16, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
IN AUGUST 2018 I NOTICED THAT THE CAMERA ON THE FRONT GRILLE OF MY 2016 KIA OPTIMA WAS PRODUCING A BLURRY IMAGE. IT DID NOT DO THIS THE NIGHT PRIOR WHEN I USED THE CAMERA TO PARK IN MY GARAGE (WHERE I DID NOT HIT OR BUMP ANYTHING, I WAS NOT EVEN NEAR THE WALL AT THE FRONT OF THE GARAGE). THE LENS HAD A CRACK. SOME CONTEXT: THIS HAPPENED BEFORE IN 2017 AND THE KIA DEALERSHIP IN MCDONOUGH, GA REPAIRED IT AS A WARRANT ITEM. I TOOK THE CAR TO THE DEALERSHIP, WHERE THE SERVICE REPRESENTATIVE NAMED JOSE CAMACHO SAID THEY THEY WOULD COVER IT AS A WARRANT TIME AND THAT I WOULD NOT HAVE TO PAY FOR IT. THEY JUST NEEDED TO ORDER THE PART AND WOULD CALL ME WHEN IT ARRIVED. I NEVER RECEIVED A CALL, SO WHEN I CALLED THE DEALERSHIP IN SEPTEMBER 2018 I WAS TOLD THAT THE CLAIM WAS DENIED AS A NORMAL WEAR AND TEAR PROBLEM AND THAT THEY SHOULD NEVER HAVE REPLACED IT THE FIRST TIME. I WAS TOLD THAT IF I WANTED TO DISPUTED IT, I WOULD NEED TO CALL KIA CONSUMER AFFAIRS. KIA CONSUMER AFFAIRS TOLD ME THAT THEY WOULD CHECK WITH THE DEALERSHIP AND AFTER A FEW WEEKS, I CALLED THEM BACK AND THEY SAID THE DEALERSHIP WANTED MY TO COME BACK. I CALLED THE DEALERSHIP AND THEY ASKED FOR ME TO BRING THE CAR IN SO THEY COULD TAKE PICTURES. WHILE I WAS THERE I ASK WHAT THE ODDS WHERE THAT THE CAMERA LENS WOULD CRACK TWICE WITH NO VISIBLE DAMAGE TO THE CAMERA UNIT, THE GRILLE OR THE BUMPER, THE SERVICE MANAGER JUSTIN, TOLD ME IT WASN'T LIKELY. I NOTIFIED THEM THAT THERE WAS A 3 PAGE FORUM ON THE INTERNET WHERE OTHER KIA OPTIMA OWNERS HAVE REPORTED THE SAME PROBLEM, IN FACT, IF YOU DO A SIMPLE GOOGLE SEARCH FOR KIA OPTIMA CRACKED LENS, IT IS THE FIRST SEARCH RESULT. I ASKED WHY THIS IS NOT A RECALL ITEM, AND THEY SHRUGGED THERE SHOULDERS AND SAID THEY DIDN'T KNOW WHY. THEY THEN SAID THEY WOULD SUBMIT THE PICTURES AND I WOULD GET A CALL BACK FROM KIA CONSUMER AFFAIRS. IT WAS DENIED, NO REASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140233October 14, 2018
POWER TRAIN
THE TRANSMISSION HAS A VERY HARSH DOWNSHIFT UPON COMING TO A STOP. SOMETIMES SO BAD THAT IT WILL PUSH ALL PASSENGERS HEADS FORWARD HARSHLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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