Kia Optima Complaints (2016)

764 consumer complaints on file.

#11433002September 14, 2021
UNKNOWN OR OTHER
Here in Wisconsin Kias are being stolen at an alarming rate. It’s the most stolen car. It is being stated that this is due to how the cars were made and that Kia knew this but didn’t disclose it. My car was stolen at work, along with other coworkers. This is beyond insane. How many more cars have to be taken due to manufactures negligence for something to be done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432663September 12, 2021
UNKNOWN OR OTHER
I'm about to replace my THIRD window accuator on this car. The first one that failed was the rear passenger side at 54000 miles. The window was rarely if ever used, failed any way. The second failed at 60,000 miles.. driver side rear. Like the first, rarely used window. Now the third has failed at 66,000 miles. Cost to replace, over $300 because a $5 sprocket fails. Windows failing is definitely a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432581September 11, 2021
UNKNOWN OR OTHER
While driving at night with the "auto" function for the headlights on they turn off at random. This has happened numerous times during the past year. Very dangerous on dark roads. Dealer could not replicate situation to repair. No warning lights appeared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432154September 8, 2021
EXTERIOR LIGHTING
Headlights turn off and on randomly when headlight switch is in auto mode. Dangerous in the dark when suddenly the light disappears.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431935September 7, 2021
FUEL/PROPULSION SYSTEM
The engine is sputtering. Dealership can’t get my car in for two weeks due to their full schedule. They stated as long as the check engine light isn’t flashing it’s ok to drive. The motor sounds like a farm tractor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431936September 7, 2021
EXTERIOR LIGHTING
My dash told me I have a headlight out. The headlight seems to come on and off from time to time. Now it says both are out. Every now and again they both come back on. It seems as though I have an electrical issue going on all of a sudden. But could be due to the engine running poorly causing disconnections In the wiring harness. The engine is shaking pretty bad and awaiting my scheduled appointment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431468September 2, 2021
ENGINE
As I was driving on the highway my vehicle started to decelerate without warning. I was able to move to shoulder and when the car came to a stop the temperature gauge immediately went from cold to hot and the engine light came on and the dash displayed engine overheating. While researching what to do if your engine overheats, I came across the issues Kia has been having with their engines. I had the car towed to the dealership for inspection and was told my vehicle would not be covered because I didn’t do the product replacement which I had no knowledge of. After calling the manufacturer and talking to several reps I was ultimately blamed for the defect and not knowing about the problem so therefore it’s not Kia’s responsibility to fix my vehicle. One rep told me that Kia sent out notices according to DMV records, which means I should have received a notice. Another rep discovered that they did not have a correct address for me on file and said that it was my fault because I am supposed to update my address when I purchased the vehicle. I was also told by a supervisor that customers that buy new cars get priority in being contacted and that used car costumers are supposed to notify the manufacture when they buy a car so that’s why I received no notification of the recalls or product replacement. I received less than adequate customer service, and being blamed for a problem that resulted for Kias negligence is totally unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430859August 28, 2021
UNKNOWN OR OTHER
All 4 of my windows have stoped working and fall down while driving it started pouring down my driver window fell down and I almost wrecked I see a lot of people having the same issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430467August 25, 2021
UNKNOWN OR OTHER
Having trouble with my driverside window it let's down but will not let back up i called kia and they want over 200.00 to diagnose it plus labor to fix it from what I have been reading online alot of people are having the same issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429651August 18, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
About 3 weeks ago my headlight Auto dash notification would flash on and off for probably 8 times. It was day time so I didn't think anything of it. Last week I was driving in the dark and my head lights turned off completely. I was able to get them back on. I started doing research and other people have had the same issue stating that it is the multifunction switch. Again this morning driving in the dark they turned off completely again. This is dangerous for not just the driver and passengers of the car but also other drivers if you can not be seen. This needs to be recalled and needs to be fixed sooner than later. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429468August 17, 2021
UNKNOWN OR OTHER
All four of my car windows fall down unexpectedly due a defect in the window regulator part, and window motor. The windows do not respond to door controls and I've now had to spend approx. $3500. and many trips to the dealer repair shop to get these windows fixed. I live in Florida, and when a window opens unexpectedly in the middle of a severe rain storm and cannot be closed, this is a safety hazard. I've had to pull over when there is very limited visibility on the road, and try, usually unsuccessfully, to close the window. The glass windows are fairly heavy and my attempts to tape them shut do not work. I've contacted KIA consumer affairs and have filed a complaint with the Better Business Bureau, but so far KIA has done nothing and has not responded to the BBB (according to the last BBB email I received). The 4th window is being fixed today at the dealer, and another window is getting re-repaired, I don't know if any of the repairs will last, as every few months another window breaks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429230August 16, 2021
EXTERIOR LIGHTING:HEADLIGHTS
When I was driving at 4:45am it was total darkness still out my exterior headlights shut off and I could not see. It is always set on auto. It just happened out of no where and I could not see. I could have had an accident. Now i have read that a few people have had this same problem. About a month ago they kind of went off then on again bit i thought maybe they were switching to daytime lights. Now today they just shut off in total darkness. This needs to be looked into! Especially if many people report same problem. Now i did pull over where I could then switched the lights to just the on mode and they worked fine tell I got home but I don't know what's happening. Does this mean they will work on the on mode or lights eventually wont work at all?? Is it a fuse or relay? Idk please check onto this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429079August 14, 2021
EXTERIOR LIGHTING:HEADLIGHTS
When I turn on my blinkers my headlights sometimes flash off (without turning them off). Then come back on when I turn off the blinker. My trunk has also lost power and will no longer unlock.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429086August 14, 2021
ENGINE
Oil consumption 2 Quarts every 1000 miles /sudden engine failure/ miss firing cylinders/blue smoke/ very hot engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428369August 9, 2021
ENGINE
The contact owns a 2016 Kia Optima. The contact stated while driving 40 mph, the vehicle would not accelerate when the accelerator pedal was depressed. The vehicle was towed to the dealer and diagnosed as engine failure. The dealer informed the contact that the manufacturer had not approved the vehicle for an engine repair because the software update had not been performed on the vehicle. The contact stated that she had not received a notice from the manufacturer for the software update. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and initially informed the contact that the engine would be repaired under the warranty coverage however, the manufacturer later informed the contact that because the software update was not performed, the warranty coverage would be declined. The failure mileage was approximately 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426043July 22, 2021
POWER TRAIN
2016 kia Optima will not go in reverse. It will only work in drive. Tried to drive out of my driveway today. 07.22.2021 and the car would not go in reverse. Pulled back in the driveway and will not drive due to safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425804July 21, 2021
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
The contact owns a 2016 Kia Optima. The contact stated the passenger's side and rear driver's side window became inoperable. There was no warning light illuminated. The contact called the local dealer however, the vehicle was not diagnosed nor repaired. The contact removed the door panels and noticed that the power window regulator was corroded. The manufacturer was not informed of the failure. The failure mileage was 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425720July 20, 2021
ENGINE, FUEL/PROPULSION SYSTEM, SEATS
I have a flashing check engine light while driving my vehicle was not trying to give gas or anything
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424810July 14, 2021
ENGINE
Burns oil, worn piston rings, bad gaskets! Engine replacement
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424478July 12, 2021
ENGINE
My 2016 KIA was consuming 1 quart of oil every 500 miles in 2021. Called KIA dealer about oil consumption issue and they started 3-1000 mile oil consumption tests on 4/6/21 (miles 92,053). On the 1st 1000 mile test, 2 qts of oil were consumed. 2nd 1000 mile test 1.2 qts of oil were consumed. 3rd 1000 mile test 1.5 qts of oil were consumed. All results were reported to KIA. The 3rd oil consumption test was completed on 5/27/21 (miles 95,065) and I went home and checked the oil level on the dipstick, which was filled correctly to the full mark. On 5/28/21 the service mgr called to schedule an engine compression test on 6/8/21. On the morning of 6/8/21, I checked the engine oil and it was more than a qt low (miles 95,510) with only 445 miles since the oil was topped off. Delivered car to KIA for the engine compression test on 6/8/21, told service mgr of the 1 qt oil consumption in 445 miles, and he informed me that if the compression test is good, KIA will direct an engine cleaning procedure per KIA TSB 222. When TSB 222 was completed, they stated another 1000 mile oil consumption test had to be completed. On 6/9/21 I returned to the KIA dealer to pick up my car. Requested to check the engine oil level with the mechanic since this was the start of the 1000 mile test. The car was returned to the service floor, time was allowed for oil draindown, and the mechanic pulled the dipstick which indicated the oil was overfilled by approx 1/3 quart. Took a picture of the dipstick level. The service manager was told of the situation. No action was taken. They sealed the dipstick and I departed. Printed TSB 222 from NHTSA website. On 6/24/21 returned for 1000 mile check. I witnessed (took picture) mechanic check the oil and he said it was less than a qt. I showed service mgr the overfill picture. He change the consumption to 1 qt. Spoke with KIA mgr. He said another 1000 mile check was to be performed. Since TSB 222 states oil is to be filled to full mark, their test is invalid.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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