Kia Optima Complaints (2016)

764 consumer complaints on file.

#11543042September 6, 2023
ENGINE, POWER TRAIN
My car has been consuming oil and has locked up and will not operate. This issue has been reported to the manufacturer by several other customers, and my car is not a part of the recent recalls. This issue could have caused me serious harm, had I been on a highway, or busy intersection. My car engine now doesn't work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542900September 6, 2023
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
The contact owns a 2016 Kia Optima. The contact stated that the rear passenger’s side window failed to roll up as needed. The contact’s spouse pulled the window up manually. The contact stated that months later while driving approximately 65 MPH, the rear driver’s side window fell into the door. The contact’s spouse manually pulled the window up. The contact stated that several months later while driving approximately 75 MPH, the failure occurred with the driver’s side window. The contact took the vehicle to a certified mechanic and was informed that the window regulator failed and that the window panels needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542909September 6, 2023
ELECTRICAL SYSTEM
Every window regulator is broken, 2 of them in the middle of the highway and the other 2 when I parked the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541989August 31, 2023
ENGINE, ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
Oil started leaking from the car and checking underneath it looked as though it was leaking from the plug so i replaced the plug, which did not fix the issue, and accidentally forgot to put the gasket back on. took it to the local shop was given a gasket and an oil change. the car started leaking oil worse than before so i took the car back. The oil pan had a little over an inch long crack on the corner/edge where the oil pan plug is. Mechanic told me he’d never seen or heard of a steel oil pan cracking before. $400 for a new oil pan made from below par steel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541964August 31, 2023
SERVICE BRAKES, ENGINE, FUEL/PROPULSION SYSTEM
My 2016 Kia Optima has been consuming oil every 1.5months. I have multiple times had to replace my oil because my oil light kept coming on. I’ve checked it every single time and it is barely anything there. I have my breaks mess up and not work as properly with my safety and others being comprised. I have brought this up to my Kia dealership but they have just brushed it off and charged me for an oil change. I have seen and heard many cases like mine and it has happened worse to them to the point where the car stops in the middle of the highway. My car has been checked by others and they have all noticed the same thing - the oil levels extremely low only after 1 and a half months or way prior to when my next oil change should be made. Having this happen is expensive and life threatening when the brakes don’t work as they should or when my could possibly bust. I have received no help and would like to make this known .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540862August 26, 2023
ENGINE
This 2.4ltr engine burns 1 quart per 1000 miles! 53769 miles, Kia claims not under warranty and wants over 600 dollars for an engine flush! KIA OF PORT CHARLOTTE FL. They filled my oil too much! It is at least a half a quart above full! They also filled the Kia with 5-30, I do understand that from book and temp. Ranges. Found PCV valve partially defective and replaced that... Can you help me understand why I have no warranty under 54,000 miles and why engine is not covered under 100,000 miles? Also, is this defect acceptable to the NTSB? It has caused multiple accidents due too engine failure and seizing Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540915August 26, 2023
UNKNOWN OR OTHER, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Both rear windows, independently and at different times, have needed to have the gear inside the door panel that rolls the windows up and down replaced due to spontaneous stripping and total failure. The dealer has replaced the offending parts, which are sold only as part of a much larger / very large component panel, i.e. it is not possible to replace only the small plastic stripped-out gear. My safety was at risk both times because the window would not go up, resulting in my inability to lock and secure my car. If I had small children who ride in the back seat (I don't, but surely others who have this car do), I would not be able to secure their safety inside the vehicle. The problem has been inspected, confirmed, and repaired by the dealer. It is a known recurring problem by the manufacturer Kia, but they refuse to issue a recall. The first time it happened the car was still under warranty so there was no charge to me. With the second window the car was no longer under warranty and I had to pay the full cost of the repair. There were no warnings of pending failure; the windows were rolled down and just failed to roll up. I wish to state for the record that although this is a 2016 model and therefore is now 7 years old (in 2023), it has only 14,000 actual miles on it, i.e. I drive the car only around town for errands, etc. From 2017 (when we purchased the car) through mid-2020, I drove it 18 miles per week to my part-time job very near my home. I retired in mid-2020 and drive the car even less now. Furthermore, I've had riders in the back seat probably less than a dozen times in 7 years, my point being that the rear windows are rarely used. Mostly they have been used by me as the driver when I want to release built-up heat from the car when it has been sitting all day in the NC summer sun and I'm going out once or twice a week to drive it somewhere (like the grocery store). This failure should not be happening with a car with so little usage on it!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540683August 25, 2023
ENGINE
Knock sensors
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540503August 24, 2023
AIR BAGS, ENGINE, FUEL/PROPULSION SYSTEM
Crack in dash along outline of airbag. Burns oil so it has to be refilled monthly Now mechanic says compression and combustion are problems Can’t get into Kia until February when warranty will probably be expired
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540237August 23, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
My high beams and low beams are starting to shut off randomly. When it happens, my dash shows that i am trying to turn my headlights from auto to another setting, which is not the case. It has happened at night and that poses a danger because i cant see the road and people cant see my car. I have not had it looked at yet. I do see multiple complaints online for multiple different kia models and years. There is no recall and i do not see a TSB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540241August 23, 2023
POWER TRAIN
I have already had to have motor and transmission replaced once under warranty. The replaced transmission was worse than the original problem. The original problem was hard shifting. Now I have intermittent hard shifting, occasional lunging forward, occasional shuddering while pressing accelerator, and feeling like there is hesitation to change gears. I have not taken it back to the dealer yet. I always get the excuse that they cant replicate the problem. It took me 2-3 years to get it acknowledged the first time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539981August 22, 2023
ENGINE
The 2016 Optima SX Ltd is consuming oil, but no leak can be found by the mechanics. It is available for inspection upon request. Had the motor seized, I would have been stranded on the side of the road. I have all the CarFax Service records. It is serviced IAW Mfg recommendations. The oil light flickers and turns off at starting. A service engine in 30 days light came on. Took it to change the oil and there was NO oil in the vehicle. The oil and filter were changed, the engine cleaned and no leak could be detected. One week later the engine oil light flickered on and the oil was checked. It had consumed 1.5 quarts of oil in one week. There are zero oil stains in my driveway where the vehicle is parked every single day. This problem has been reported on multiple complaints NHTSA ID#s 11539081, 11538898, 11538679, 11538029...since August 1. Kia should issue a recall or investigate why the vehicles are consuming so much oil that leads to engine damage/failure with occupants stranded on the side of the road. Why is the oil light just flickering on and then off and not staying on if the oil is low? Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539912August 21, 2023
ENGINE
The contact's son owns a 2016 Kia Optima. The contact stated while his son was driving 35 MPH, the vehicle stalled. Several unknown warning lights illuminated. The contact stated that his son was able to pull into the driveway. The vehicle failed to restart. The vehicle was towed to an unknown dealer, where the failure could not be duplicated; however, the dealer informed the contact that the failure could be related to the engine rod bearing. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and referred the contact to the dealer. The failure mileage was approximately 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539554August 19, 2023
ENGINE, UNKNOWN OR OTHER
My daughter was driving on the interstate and her car lost power while driving. This is a major safety issue. A car losing power in the middle of 80 or higher mph traffic could result in fatalities.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539081August 17, 2023
ENGINE
The contact owns a 2016 Kia Optima. The contact stated that the vehicle was consuming an excessive amount of engine oil. The engine consumed 5 quarts of oil for every 5,000 to 7,000 miles driven. Additionally, the contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, and the vehicle accelerated quickly. The vehicle was taken to the dealer for an oil change, and the dealer informed the contact that the vehicle was consuming an excessive amount of oil and that there were no leaks found. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538898August 16, 2023
ENGINE
There's an oil consumption problem... I'm burning through a quart of oil about every 300 miles. there are no leaks. Just burning the oil way too fast... There's been numerous people with this problem and no one has issued a recall... The car started doing this at around 60,000 miles. there's still plenty of life on this engine. It should in no way be burning this much oil... We need help. I was told it's part of an investigation already... We need this to be labeled a recall... This is not normal and thousands of people are having this problem with this model 2016 Kia Optima LX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538679August 15, 2023
ENGINE
2016 KIA Optima is burning excessive oil. Current mileage ~85K, under power train warranty. The KSDS S/W upgrade has been done. Took car to KIA dealership. Tested twice and confirmed 1/2 quart and 3/4 qt burned in 1000 miles. Limit for service was >1 qt in 1000 miles, so no action taken. Question #1. How/where was this limit established? Clearly hear a knocking sound and blue smoke out the tailpipe upon starting. A copy of video showing the tailpipe smoking was submitted to KIA. The internet references a class-action suit for this problem and NUMEROUS complaints. Question #2: Why has NO recall been initiated for this problem across numerous models and several years, anyone with a 4-cyl GDI engine? Maintenance interval is 7500 miles for each synthetic oil change. This means I will put in more than 5.5 quarts of oil between oil changes??? And this is NOT a problem??? Question #3: Why is this NOT an EPA pollution issue? Finally, the KIA dealership told me to come back in, if the problem exceeds the >1 qt per 1000 mile limit. I asked and there is NO extension of the 100K power train warranty, (in 15K miles) so after 100K, any engine repair/replacement would be at my cost. At 85K, my resale value has plummented and 2-3 nonKIA dealerships that I have spoken to about a trade-in are NOT interested in this car as a trade-in. Question #4: HOW does this NOT qualify as a RECALL? -1) Class action lawsuit on record? -2) Known problem over several years/models with the 4-cyl engine? -3) Engine seizing and shutting down due to oil loss seems like a safety issue to me? Final QUESTION: How do I get involved (after the fact) with the Class action lawsuit? I seem like I'm in suspended animation, e.g. won't fix it, can't trade it, WHAT A MESS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538731August 15, 2023
VISIBILITY/WIPER, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, VISIBILITY:GLASS, SIDE/REAR
My complaint is regarding the rear windshield, which came with the vehicle when I purchased it new in 2016 from a Kia dealership (Santa Fe Kia, Santa Fe, New Mexico). The Optima has never been in an accident. Over the last several years, the rear windshield has become increasingly blurry making it difficult to see traffic behind me. This situation is worse particularly at night. The blurriness is both from the outside looking in and inside looking out. I have called several Kia dealers and they claim that they are not aware of the problem, and have told me that the windshield is not warranted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538774August 15, 2023
FUEL/PROPULSION SYSTEM, ENGINE, SERVICE BRAKES
5/9/23 appointment for 4 recalls -completed 2 and ask if we could bring back next day to finish and we said no because granddaughter in school so service manager said important to get it back in and finish and sent granddaughter home with car 5 days later while driving car caught on fire and lost brakes and transmission and swerved into vacant parking lot smoke and flames coming into car and girls had to jump while car was still moving both girls checked on sight for smoke inhalation. 15 year old had to go to emergency room for road rash and nerve issues. we have documents ,911 tapes, videos, text ,,,witnesses, pictures. very negligent on service dept. for sending car out without completing issues. we came ready to leave it but they sent it out.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11538029August 11, 2023
ENGINE
Car has been consuming too much oil and burning spark plugs all the time since car was at 80k miles. Car was covered under a bumper to bumper 100k mile warranty. Now at 136k, dealership is now doing oil consumption test, but even if we fail this test, new engine will not be installed. Dealership is saying they “got in trouble” for replacing too many engines and now an inspector has to come out to inspect the engine, which is only once every 2 weeks. Kia will not pay for rental car and car has to stay on lot until inspected, and will only pay for rental car after inspector looks at car. We were also told that unless the car throws a knock sensor code, throws a rod, or locks up, engine will not be replaced and we will have to pay for all repairs. We are the sole owners of the car, and all updates/recalls have been done at dealership. Dealership even told us to “run the car with no oil, let the engine lock up, and then replace the oil before bringing it to dealership” and that doing this will ensure a replacement engine. We also have the lifetime warranty on the engine, but Kia will not honor it unless we throw a knock code, throw a piston/rod, or engine locks up. This is a HUGE safety hazard not only for us driving, but for others on the road as well. We add no less than 2 quarts of oil per week and change at least one spark plug a month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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