Kia Optima Complaints (2017)

306 consumer complaints on file.

#11193782April 4, 2019
ELECTRICAL SYSTEM, ENGINE
I HAVE 2017 KIA PLUG IN I HAD TO REPLACE BATTERIES SYSTEM TWICE WITHIN A YEAR. I ALSO HAVE A ENGINE KNOCKING AT 26000 MILES THAT THE DEALER CLAIMS IS A THAT WAS CAUSE BY SERVICE DONE TO OIL FILTER THAT DON'T MAKE NO SENSE. NO OIL LIGHT OR ENGINE LIGHT WENT OFF. FURTHER MORE AFTER THAT HAPPENED THE ELECTRICAL WENT OUT. THE KIA COMPANY'S REFUSE TO FIX IT. THE VEHICLE HAS 5 YEAR WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192587March 30, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
KIA WON'T SERVICE THE ELECTRICAL LOSS RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11169860January 14, 2019
SEAT BELTS
SEAT BELT WILL NOT SNAP CORRECTLY IT KEEPS UNSNAPPING UNTIL YOU PUSH DOWN ON RELEASE BUTTON AND THEN IT STAYS SNAPPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161283December 13, 2018
ENGINE
MY 2017 KIA OPTIMA BROKE DOWN ON 10/7/2018 AND THE CAR WAS TOWED TO FUCCILLO KIA. THEY REQUESTED A COPY OF MY LAST 3 OIL CHANGES BECAUSE THEY STATED THAT THERE WAS GUNK IN THE ENGINE. I SUBMITTED THE RECEIPTS AS REQUESTED AND A CLAIM WAS FILED WITH KIA'S CONSUMER AFFAIRS DEPARTMENT. THE CLAIM WAS DENIED ON 10/17/2018 BECAUSE INSUFFICIENT MAINTENANCE. I CALLED KIA CONSUMER AFFAIRS TO ASK WHY IT WAS CONSIDERED INSUFFICIENT MAINTENANCE. THE REP COULD NOT OR WOULD NOT TELL ME WHY. I WENT TO THE DEALERSHIP AND NO ONE WOULD HELP ME KEPT REFERRING ME TO THE CLAIMS DEPARTMENT. THEY AGREED TO SUBMIT AN APPEAL SO THE DISTRICT MANAGER WOULD REVIEW MY CLAIM BUT THAT WAS DENIED WITHIN 24 HOURS STATING THREE OIL CHANGES WERE NOT ENOUGH. I ONLY SUBMITTED THE LAST THREE RECEIPTS AS THEY REQUESTED. IN TOTAL, I HAD SIX RECEIPTS. I DID THE RUN AROUND AGAIN AND AFTER STATING I WOULD NEED EVERYTHING IN WRITING (CLAIM DENIAL, WARRANTY INFO, ESTIMATE OF DAMAGES) FROM KIA AND THEY STATED THEY WOULD NOT GIVE ME ANYTHING IN WRITING. I ADVISED THEM I NEEDED IT TO GET LEGAL REPRESENTATION AND THEN THEY STATED THAT THEY WOULD ESCALATE MY CLAIM ON 10/22/2018 AND I SHOULD HEAR FROM MY CLAIM SPECIALIST IN THREE BUSINESS DAYS. THEY ALSO REQUESTED THE ADDITIONAL THREE RECEIPTS, WHICH I SUBMITTED TO THEM WITHIN 24 HOURS. I CALLED THE ESCALATION DEPARTMENT WEEKLY TO TRY TO GET A STATUS ON MY CLAIM AND THERE WAS ALWAYS A REASON WHY IT HAS NOT BEEN RESOLVED. ON 12/11 TAMMY SHAMBURGER CALLED ME TO TELL ME THAT THEY WILL NOT HONOR THE WARRANTY. THEY WOULD BE WILLING TO PAY HALF THE COST TO FIX THE CAR. TOTAL COST $7,814.89 AND I WOULD HAVE TO PAY $3,907.45 PLUS ALL THE TAXES. I DID ASK WHAT EXACTLY IS WRONG WITH THE CAR AND SHE STATED SHE COULD NOT RELEASE THE DETAILS OF MY CASE BECAUSE IT IS PRIVATE INFORMATION. IN ADDITION, THEY WANTED ME TO SIGN AN OFFER LETTER AND A RELEASE AGREEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151743November 15, 2018
ENGINE
DRIVING AND THE DASHBOARD SAID TURN CAR OFF. HAD TOWED TO THE DEALER AND THEY SAID $8500 FOR A NEW ENGINE...SAID THE OIL DRAIN BOLT WAS LAYING OF TOP OF THE SPLASH SHIELD AND NO OIL LEFT IN THE ENGINE, THEY WANTED TO KNOW IF SOMEONE WAS AFTER US...WHAT THE HECK. FOUGHT WITH THEM FOR 2 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122715August 27, 2018
VISIBILITY/WIPER
WAS DRIVING THROUGH A TUNNEL WHEN I HEARD A LOUD POP, AND THEN THE SOUNDS OF GLASS SHATTERING AND WIND. THE SUN ROOF OF MY CAR WAS COMPLETELY CRACKED. THE INTERIOR SUN SHADE WAS THE ONLY THING THAT PREVENTED ME FROM HAVING A GLASS SHOWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119944August 14, 2018
ENGINE, UNKNOWN OR OTHER
I PURCHASED A NEW 2017 KIA OPTIMA IN FEB OF 2017 AND ON JULY 17 2018 I WAS DRIVING DOWN A STREET WHEN I SLOWED DOWN TO A STOP SO A CAR CAN BACK OUT WHEN THE CAR VIOLENTLY SHOOK THEN SHUT OFF. I TRIED MULTIPLE TIMES TO RESTART IT BUT JUST SHOOK AGAIN AND TURNED OFF. MY HUSBAND PUSHED ME TO THE SIDEWALK WHERE I TRIED AGAIN TO RESTART IT AND IT FINALLY STAYED ON WITH NO LIGHTS SHOWING UP. TOOK IT TO THE DEALERSHIP ON A TOW TRUCK AND WAS TOLD NOTHING IS WRONG WITH IT. THEY KEPT THE CAR FOR A DAY AND SAID I CAN PICK IT UP IT'S PERFECTLY FINE. I HAVE A CASE OPEN WITH KIA AND THEY TOLD ME NOT TO RESTART THE CAR BECAUSE THE CODES WILL ERASE AND THAT'S WHAT HAPPENED. I TOLD KIA I WILL NOT BE DRIVING THE CAR BECAUSE IT'S NOT SAFE AND I HAVE CHILDREN. THEIR RESPONSE IS NOTHING IS WRONG WITH IT SO I DECIDED TO DRIVE IT ONLY TO TAKE MY HUSBAND TO WORK FOR THE NEXT 2 WEEKS AND ON AUGUST 13 2018 WHILE I WAS DRIVING THE LIGHTS CAME ON AND I COULD NOT GET ANY GAS SO I WAS JUST COASTING. LUCKILY I WAS ABLE TO PULL INTO A PARKING LOT AND PARK BUT I ALSO TOOK A VIDEO OF WHAT LIGHTS CAME ON AS WELL AS WHEN THE TOW TRUCK CAME SHOWING THE LIGHTS WERE STILL ON EVEN THOUGH I DID NOT COMPLETELY TURN THE CAR ON. I HAVE A RENTAL FOR 2 WEEKS AND A FIELD TECH IS GOING TO DRIVE MY CAR FOR 1 WEEK TO TRY AND DUPLICATE THE ISSUE EVEN THOUGH IT ALREADY HAPPEN FOR THE SECOND TIME. NOW I'M WAITING ON WHAT THE ISSUE IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118752August 9, 2018
AIR BAGS
WHEN DRIVING THE 2017 KIA OPTIMA LX THE PASSENGER SIDE AIR BAG INDICATOR LIGHT WILL START FLASHING INDICATING THAT THE PASSENGER AIR BAGS ARE ENGAGED ALTHOUGH THERE IS NO ONE SITTING IN THE SEAT. THE INDICATOR LIGHT FLASHES CONTINUOUSLY FOR APPROXIMATELY ONE MINUTE THEN TURNS OFF. THIS INDICATION CAN HAPPEN AT DIFFERENT STAGES IN THE DRIVING PROCESS FROM BEING PARKED TO DRIVING DOWN THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118626August 8, 2018
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
WHILE ON AN HOUR'S DRIVE THE BSD (BLING SPOT DETECTION SYSTEM) CEASED TO OPERATE. THE ACTUATOR SWITCH WAS ILLUMINATED, BUT AN ERROR EXCLAMATION POINT APPEARED ON THE DASH NOTING THE BSD FAILURE. I DROVE ON FURTHER UNTIL I CAME TO STOP AT A TRAFFIC LIGHT. THIS HAD HAPPENED A COUPLE OF MONTHS AGO, ALSO. I TURNED OFF THE ENGINE AND PULLED THE KEY. I WAITED 30 SECONDS AND RESTARTED THE CAR. THEY SYSTEM CAME BACK ONLINE. FURTHER ALONG ON THE DRIVE IT HAPPENED AGAIN, AS I WAS DRIVING ON A HILLY ROAD. WHEN I WENT TO GIVE THE CAR MORE GAS, THE CAR DID NOT RESPOND. I FLOORED THE ACCELERATOR, AND THE CAR STILL DID NOT RESPOND, WHILE THE BSD MALFUNCTIONED AGAIN. IT WAS SIMULTANEOUS. ADDITIONALLY, THE SYSTEM ON THE DASHBOARD THAT INDICATES WHERE THE SHIFTER IS WENT DARK AND THE EXACT SAME TIME AS THE FAILURE IN BOTH CASES ON THIS DAY. OF COURSE I TOOK THE CAR TO THE DEALER. THEY COULD NOT RE-CREATE THE ISSUE. THEY CALLED KIA CORPORATE TO SEE IF THERE WERE SIMILAR REPORTS WITH A FIX THEY MIGHT KNOW OF. THE FACTORY SENT A CYA RESPONSE TO THE DEALER STATING THAT KNEW NOTHING OF THIS ISSUE. I HAD GONE ON THE INTERNET AND FOUND SCORES OF SIMILAR BSD FAILURES IN BOTH KIA AND HYUNDAI WHICH ARE SISTER COMPANIES. I HAVE TO BELIEVE THE BSD MODULE IS MADE BY THE SAME MANUFACTURER FOR BOTH COMPANIES. I TOLD THE DEALERSHIP IF IT HAPPENED AGAIN WHILE I WAS IN THE AREA OF THE DEALERSHIP I WOULD DRIVE THE CAR THERE SO THEY COULD SEE AND POSSIBLY COME UP WITH A DIAGNOSTIC CODE WHILE THE FAILURE WAS IN PROGRESS. THEY HAD NO EXPLANATION FOR THE ASSOCIATED LOSS OF POWER...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118109August 6, 2018
HYBRID PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2017 KIA OPTIMA HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V161000 (HYBRID PROPULSION SYSTEM). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (JIM BONE KIA, 1255 SANTA ROSA AVE, SANTA ROSA, CA 95404, (707) 545-7050) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112578July 20, 2018
SERVICE BRAKES, SUSPENSION, UNKNOWN OR OTHER
TAKATA RECALL- WHEN BRAKING PR PUMPING THE BRAKES THERE IS A KNOCKING NOISE, THIS ALSO HAPPENS WHEN RELEASING THE BRAKE PEDAL ON FLAT ROADS OR HILLS. THERE IS A CREAKING NOISE WHEN RELEASING THE BRAKE AFTER PUTTING CAR FROM PARK TO DRIVE OR REVERSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112581July 20, 2018
ELECTRICAL SYSTEM, ENGINE
HAPPENED NUMEROUS TIMES WHILE DRIVING IN TRAFFIC OR SPEEDS OVER 60 MPH, ENGINE WARNING LIGHT COMES ON STATING HYBRID ENGINE MALFUNCTION TURN OFF IMMEDIATELY. IF I DON'T GET TO PULL OVER IMMEDIATELY, I LOSE POWER UNTIL I DO. WHEN I HAVE MY PHONE ATTACHED TO THE CARPORT PROGRAM, IT REGISTERS THAT THERE IS SOMEONE IN THE PASSENGER SEAT AND WILL BEEP UNTIL I PUT THE SEAT BELT IN THE RECEPTACLE AS IF SOMEONE WAS THERE. THIS HAS HAPPENED SINCE I FIRST BOUGHT IT AND I HAVE ABOUT 5,000. I HAVE BROUGHT THIS TO THE DEALER TWICE AND THEY CLAIM THAT THEY CAN'T REPLICATE EITHER ISSUE. THIS IS OBVIOUSLY A TREND. THEY ARE NOW SENDING OUT AN "EXPERT" TO FIX THE PROBLEM. OTHERWISE I'M LEMON LAWING IT. I HAVE PHOTOS AND VIDEO OF THE DEFECT SO THEY CAN'T EVEN TRY AND SAY I'M MAKING IT UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110703July 11, 2018
UNKNOWN OR OTHER
BACKUP CAMERA DOES NOT ACTIVATE ON THE NAVIGATION SCREEN WHEN WE PUT THE CAR IN REVERSE. THIS HAPPENS OFTEN BUT NOT EVERY SINGLE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105400July 3, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2017 KIA OPTIMA HYBRID. WHILE DRIVING APPROXIMATELY 75 MPH, THE SPEED SUDDENLY REDUCED TO APPROXIMATELY 40 MPH. THE CONTACT INDICATED THAT THE FAILURE OCCURRED WHEN THE ELECTRIC MOTOR WAS TURNED OFF AND THE GAS MOTOR DID NOT IMMEDIATELY TURN START. THE VEHICLE WAS TAKEN TO THE DEALER (KIRBY KIA OF VENTURA, 6424 AUTO CENTER DR, VENTURA, CA). BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS ALSO NOTIFIED. THE FAILURE MILEAGE WAS 5,500. THE VIN WAS NOT AVAILABLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097716May 23, 2018
EXTERIOR LIGHTING
TAKATA RECALL BREAK LIGHTS NOT COMING ON. I NOTICED I HAD A NOTIFICATION COME ON MY DASHBOARD THAT READ ''CHECK BRAKE LIGHTS' AND BOTH OF MY BREAK LIGHTS WERE FLASHING ON THE IMAGE OF THE CAR ON THE DASH. IT WOULD COME OFF AND ON RANDOMLY THROUGHOUT THE DAY. I CAN SMACK MY BREAK LIGHTS AND THEY COME BACK ON, AND ONCE I PRESS MY BREAK THEY GO BACK OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089870April 24, 2018
UNKNOWN OR OTHER, ENGINE
TL* THE CONTACT OWNS A 2017 KIA OPTIMA HYBRID. WHILE DRIVING, THE VEHICLE STALLED AND FAILED TO RESTART. THE CHECK ENGINE INDICATOR ILLUMINATED DURING THE FAILURE. THE VEHICLE WAS TOWED TO THE DEALER (GALPIN KIA, 8425 SEPULVEDA BLVD, NORTH HILLS, CA 91343), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 18V161000 (HYBRID PROPULSION SYSTEM), BUT THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO WAIT FOR A DIAGNOSIS FROM THE DEALER. THE FAILURE MILEAGE WAS 143.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072137February 11, 2018
ENGINE
THE VEHICLE IS GETTING STUCK ON ELECTRIC MODE AND NOT SWITCHING OVER TO GAS AND LOSING POWER. HAVING TO PULL OVER AND TURN CAR OFF AND BACK ON THE RESET IT. CAR ONLY HAS 2500 MILES. TAKING BACK TO DEALER ASAP. WAS DRIVING ON MAJOR INTERSTATE 70 MPH ERROR MESSAGE FROM CAR SAID TRANSMISSION ERROR SERVICE IMMEDIATELY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066462February 1, 2018
ENGINE
MY CAR HESITATE WHEN PULLING OUT IN THE STREET ..HAPPENS OFTEN AND WHEN THE ENGINE IS AT NORMAL TEMP, NOT WHEN COLD. IT STARTS OUT FOR ABOUT 3 FEET THEN THE ENGINE STALLS, DOES NOT QUIT RUNNING, JUST STALL FOR 3 TO 5 SECONDS. GIVE IT GAS AND NOTHING, THEN ALL AT ONCE IT TAKES OFF. VERY DANEROUS. SOME DAYS IT PERFORMS GREAT THEN THE NEXT IT STARTS THE HESITATION AGAIN. MAKING AN APPT TO TAKE IT BACK IN TO HAVE IT CHECKED NEXT WEEK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065016January 26, 2018
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2017 KIA OPTIMA. THE CONTACT STATED THAT THE VEHICLE DID NOT FUNCTION WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT STATED THAT THE VEHICLE TOOK MULTIPLE ATTEMPTS TO BE OPERATED NORMALLY. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE RECURRED ON SEVERAL OCCASIONS. LUPIENT KIA OF BROOKLYN PARK (7911 LAKELAND AVE N, BROOKLYN PARK, MN) WAS CONTACTED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED OR REPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 500. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064175January 22, 2018
ELECTRICAL SYSTEM
WHILE DRIVING MY KIA HYBRID A NOTICE CAME UP ON THE DASH BOARD TO IMMEDIATELY PULL OVER AND SHUT OFF MY ENGINE AND I WAS ON A MAJOR HIGHWAY GOING ABOUT 75 WHEN I LOST TOTAL POWER AND MY VEHICLE BEGAN TO LOOSE POWER. I WAS ABLE TO GET IT OFF THE ROAD AND IMMEDIATELY CALLED MY DEALER. I HAD KNOW ABOUT THIS BECAUSE A RELATIVE AND I BROUGHT THE CARS THE SAME DAY AND SHE EXPERIENCE THIS 3 TIMES.THE DEALER SAID IT WAS A SWITCH THAT GOT STUCK WHEN THE CAR GOES FROM ELECTRIC TO GAS. I SPOKE WITH KIA AND THEY SAID THERE IS NO FORMAL RECALL. BUT THIS HAS NOW HAPPEN TO ME AND A RELATIVE I KNOW OF. THE PERSON I SPOKE WITH TOOK IT VERY LIGHTLY BUT I SAID IT IS VERY DIFFICULT GETTING A CAR OFF THE ROAD THAT IS LOSING POWER. HAVE THERE BEEN ANY OTHER COMPLAINTS OF THIS TYPE AND IS THERE A INFORMAL RECALL. I AM BRINGING THE CAR TO THE DEALER TOMORROW AND THEY ARE REPLACING THE SWITCH. MY CAR ONLY HAS 2000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Optima