Kia Niro Complaints (2017)

101 consumer complaints on file.

#11208393May 18, 2019
ENGINE
THE CAR MISFIRES DUE TO THE EGR VALVE AND THE ENGINEER'S OF THE CAR CAN'T COME UP WITH A FIX FOR THE MISFIRE PROBLEM THE CAR HAS NO POWER WHEN THIS HAPPENS AND IS UNSAFE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191530March 26, 2019
UNKNOWN OR OTHER
MY 2017 KIA NIRO CAUGHT ON FIRE YESTERDAY AFTERNOON AS I WAS DRIVING DOWN THE INTERSTATE. NO COLLUSION WAS INVOLVED. I GOT A WARNING MESSAGE TO STOP THE ENGINE DUE TO A PROBLEM BEING DETECTED IN THE HYBRID SYSTEM. I PULLED OFF OF THE INTERSTATE DURING RUSH HOUR TRAFFIC AND NOTICED BLACK SMOKE COMING FROM UNDERNEATH MY HOOD. I THOUGHT THAT SOMETHING HAD JUST HAPPENED TO THE ENGINE. I STAYED IN THE CAR AND CALLED A TOW TRUCK AS I DID NOT WANT TO STAND ON THE SHOULDER OF THIS BUSY HIGHWAY. A MAN THEN JUMPS OUT OF HIS TRUCK AND STARTS RUNNING TOWARD ME YELLING AT ME TO GET OUT OF THE CAR THAT IT WAS ON FIRE. I GOT OUT, WE RAN DOWN THE SHOULDER AND WE STOOD WATCHING MY CAR BECOME ENGULFED IN FLAMES. I JUST BOUGHT THE CAR IN NOVEMBER 2018.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11172990January 29, 2019
ELECTRICAL SYSTEM
I HAVE TRIED ON THREE OCCASIONS TO HAVE THIS RECALL FIXED. EACH TIME, I LEFT THE CAR WITH THE DEALER, WAITED ALL DAY AND WAS TOLD THAT THE WORK WASN'T DONE BECAUSE THAT THEY HAS TO ORDER THE PART. THE FIRST TIME, COVINA KIA, SENT ME AN E-MAIL TELLING ME THAT I HAD CANCELLED THE APPOINTMENT, WHEN THEY CANCELLED IT BECAUSE THEY COULDN'T GET THE PART. THE SECOND TIME, THE PART WAS SUPPOSED TO BE IN STOCK BUT WAS AGAIN NOT AVAILABLE. THE LAST TIME WAS WITH CITRUS KIA. I CALLED KIA CUSTOMER CARE, REPORTED THE PROBLEM AND WAS PROMISED THAT IT WOULD BE RESOLVED. AS OF THIS DATE IT HASN'T. I BELIEVE, KIA IS STALLING THIS RECALL BECAUSE THEY DON'T KEEP PARTS IN STOCK. CURRENTLY, I HAVE TO WAIT UNTIL FEB. 6, TO HAVE THE WORK DONE. THIS IS LOS ANGELES WITH THOUSANDS OF CARS. I AM ESPECIALLY SUSPICIOUS OF THE E-MAIL AS IT MADE ME LOOK LIKE I HAD CANCELLED THE APPOINTMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140413October 15, 2018
SEATS
THE STEMS THAT THE HEADREST SETS ON ARE SHARP. MY DAUGHTER CUT HER FINGER WHILE TRYING TO ADJUST THE HEADREST. IT WAS MINOR, BUT STILL UNEXPECTED.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11139106October 8, 2018
POWER TRAIN
THE ACCELERATION RAPIDLY FLUCTUATES AND IT FEELS LIKE IT IS VIBRATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139104October 8, 2018
SERVICE BRAKES
DURING EMERGENCY BRAKING THE CAR SKIDS LIKE THE ANTI-LOCK BRAKES ARE NOT WORKING. THIS HAS RESULTED IN THE CAR GOING INTO A SIDEWAYS SKID. I ENCOUNTERED THIS NUMEROUS TIMES IN SLIGHTLY WET/SLICK ROAD CONDITIONS WHEN PANIC BRAKING FROM ~35 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139119October 8, 2018
STRUCTURE:BODY, UNKNOWN OR OTHER
ON SEPTEMBER 30, 2018, I WAS DRIVING ON THE INTERSTATE COMING BACK FROM AUSTIN AND HEARD WHAT SOUNDED LIKE AN EXPLOSION. AFTER A FEW MOMENTS I HEARD A SOUND OF SOMETHING RATTLING ABOVE MY HEAD. MY PASSENGER SAID IT SOUNDED LIKE IT WAS COMING FROM THE SUNROOF AREA. HE CRACKED OPEN THE SUNROOF ACCESS DOOR AND HE SAID HE COULD SEE THAT THE SUNROOF WAS SHATTERED AND HE CLOSED IT IMMEDIATELY. WE STOPPED AS SOON AS WE COULD AND TOOK PICTURES OF THE SHATTERED SUNROOF. IT WAS A SUNNY DAY AND THERE WERE NOT ANY CARS AROUND US. AND WE DID NOT GO UNDER ANY BRIDGES OR OVERPASSES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123575August 30, 2018
STRUCTURE:BODY
VEHICLE WAS STATIONARY (PARKED AND UNLOCKED). UPON PULLING THE HANDLE TO OPEN THE DOOR (BACKSEAT, DRIVER'S SIDE), THE HANDLE BROKE OFF AND FELL TO THE GROUND. I RETRIEVED THE HANDLE AND A (BROKEN) PLASTIC CONNECTING PIECE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122337August 25, 2018
STRUCTURE:BODY
PASSAGER DOOR HANDLE COMPLETELY CAME APART WHILE TRYING TO OPEN THE DOOR; RENDERING THE DOOR INOPERABLE. IN AN EMERGENCY, THIS CAN LEAVE A PASSENGER STUCK IF THE DRIVER OR FIRST RESPONDERS CANNOT ACCESS THEM. THERE IS A SERVICE BULLETIN (TSBBOD173) ISSUED FOR THIS PROBLEM BUT DUE TO THE SAFETY HAZARD, THIS SHOULD BE A FULL RECALL. A SEARCH OF THE INTERNET SHOWS THIS IS NOT AN ISOLATED ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114382July 29, 2018
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
THIS CAR HAS BEEN IN THE DEALERSHIP 8 TIMES SINCE I PURCHASED IT IN FEBRUARY 2017. THE AIRBAG SENSORS WERE DEFECTIVE AND REPAIRED. THE CAR MALFUNCTIONS OVER A BRIDGE CONSTANTLY ON MY WAY TO WORK. KIA DOESN'T KNOW WHY IT DOES THIS. THE LATEST ISSUE IS THE TRANSMISSION FAILING IN TRAFFIC AND THERE BEING NO ACCELERATION. I'VE BEEN IN A LOT OF UNSAFE SITUATIONS BECAUSE OF THESE ISSUES. KIA CORPORATION HAS BEEN INVOLVED AND A TECH HAS BEEN FLOWN OUT TO INVESTIGATE MY CAR. I'M CURRENTLY SUING THEM TO REPURCHASE IT AS A LEMON. THIS COULD BE THE BEGINNING OF ISSUES WITH THIS MODEL. THEY HAVE HAD AIRBAG AND ELECTRICAL ISSUES WITH SEVERAL OTHER MODELS HISTORICALLY. NO ONE CAN TELL ME WHY MY CAR KEEPS BREAKING DOWN. I HAVE SEVERAL INVOICES AND PICTURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102835June 20, 2018
UNKNOWN OR OTHER, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
TL* THE CONTACT OWNED A 2017 KIA NIRO. WHILE THE VEHICLE WAS PARKED AT THE CONTACT'S RESIDENCE, A LOUD ABNORMAL NOISE WAS HEARD. THE CONTACT LOOKED OUTSIDE AND NOTICED THAT THE FRONT PASSENGER TURN SIGNAL LIGHT AND THE MIDDLE OF THE VEHICLE WERE ON FIRE. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT STATED THAT THE BATTERY CAUSED THE FIRE AND DECLARED THE VEHICLE A TOTAL LOSS. THERE WERE NO INJURIES SUSTAINED. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS CALLED AND THE CONTACT WAS AWAITING A CALL BACK. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11093810May 14, 2018
FUEL/PROPULSION SYSTEM, POWER TRAIN
I HAD THIS CAR 2 MONTHS WHEN I REALIZED I AM NOT GETTING MPG AND ALSO THE TRANSMISSION IS JERKING OFF. MPG ON HIGHWAY IS ABOUT 35 MPG AND ABOUT 40 IN STREET. ABOUT TRANSMISSION EVERY TIME I AM ABOUT SLOWING DOWN I HEAR NOISE FROM UNDERNEATH OF CAR AND SOME TIMES I FEEL SHAKE, AND ALSO FEW TIMES VERY HARD KICK. I HAVE BROUGHT THIS ISSUE WITH SERVICE AT CARSON, AND GLENDALE KIA AND BOTH SERVICE REP GAVE ME SAME ANSWER ABOUT THIS CLUTCH IS COMPUTER AND IT IS NORMAL IF JERKS. AND ALSO ONCE I ASKED SERVICE TECH TO DRIVE THE CAR AND HE SAID SAME THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065272January 26, 2018
AIR BAGS
THE AIR BAGS DIDN'T DEPLOY WHEN I WAS REAR ENDED AND TOTALED MY CAR.. WHILE.SITTING AND WAITING FOR GREEN LIGHT ON A ROAD(STATIONARY).THE NEW KIA ARE NOT SAFE. IF YOU ARE REAR ENDED.THERES NO PROTECTION.THE AIR BAGS DON'T WORK EVEN IF YOU GET HIT AT 35 MPH.I AM COMPLAINING TO MAKE THE CONSUMERS TO BE AWARE OF THE KIA BRAND.THAT THEY ARE NOT TESTING CARS ON REAR END COLLISIONS.MY CAR WAS ONLY 6 MONTHS OLD.I HOPE YOU INVESTIGATE THIS AND MAKE CARS MORE SAFER.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11054843December 14, 2017
SERVICE BRAKES, VEHICLE SPEED CONTROL
NEW KIA NIRO ROLLS BACK ON INCLINES IN DRIVE AFTER REMOVING FOOT OFF OF BREAK AND RIGHT BEFORE PUSHING THE ACCELERATOR PEDAL IN STOP AND GO TRAFFIC, ON PAVED, CITY STREETS. NEVER HAD THIS WITH OTHER AUTOMATICS. NEW KIA NIRO JUMPS FORWARD/ACCELERATES SHARPLY WHILE IN DRIVE WHILE DRIVING SLOWLY (1-3 MILES PER HOUR) UP AN INCLINE. THIS OCCURRES ON PAVED, CITY STREETS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053336December 7, 2017
EXTERIOR LIGHTING
REVERSING (BACKUP) LIGHTS ARE VERY DIM, AND MAY NOT COMPLY WITH THE STIPULATIONS OF SECTION 571.108 OF THE CFR TITLE 49 CH. 5 (10-1-04 EDITION)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047350November 19, 2017
STRUCTURE:BODY
EXTERIOR DOOR HANDLES POP OFF, JUST FROM PULLING ON THE HANDLES TO OPEN THE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994154June 9, 2017
VEHICLE SPEED CONTROL
I ACCELERATED TO 65MPH.I SET THE CRUISE CONTROL. 2 SECONDS LATER I SEE THAT I AM ACCELERATING. I PRESS CANCEL AT 72 MPH. I PRESS THE CRUISE BUTTON AGAIN, TURNING OFF THE CRUISE, THEN ON AGAIN. SLOW TO 65, PRESS THE - SET AND IT IMMEDIATELY STARTS SPEEDING UP. SECOND REPORT. 4TH AND 5TH TIME TO HAPPEN. DASHCAM RECORDED EVENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993066June 4, 2017
VEHICLE SPEED CONTROL
WHEN PRESSING THE RESUME BUTTON THE CAR HAS ACCELERATION WIDE OPEN THROTTLE WELL BEYOND THE SET SPEED OF THE SPEED CONTROL. MOST OF THE TIME THE RESUME DOES NOTHING BUT SET A NEW SPEED, THE CURRENT SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980033April 23, 2017
SERVICE BRAKES
WARNING LIGHTS CAME ON INDICATING AN ISSUE WITH THE REGENERATIVE BRAKING SYSTEM. FURTHER INSPECTION FOUND THE RIGHT REAR FLEXIBLE BRAKE LINE LOOSE WHERE IT ATTACHES TO THE HARD LINE. I TIGHTENED THE FITTING ADDED APPROXIMATELY 6OZ OF BRAKE FLUID TO THE RESERVOIR AND LEAK CHECKED THE SYSTEM UNDER PRESSURE. I WOULD CONSIDER THIS TO BE A SERIOUS QUALITY ASSURANCE FACTORY ESCAPE WHICH COULD HAVE CREATED AN EXTREMELY DANGEROUS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957721February 28, 2017
ELECTRICAL SYSTEM, STEERING
LEASED THE 2017 KIA NIRO EX HYBRID CAR, LATE SUNDAY, FEBRUARY 19, 2017 AND DROVE HOME 10+ MILES. ODOMETER HAD 15 MILES AT START. LEFT THE CAR IN THE GARAGE FOR TWO DAYS AND ATTEMPTED TO DRIVE IT EARLY WEDNESDAY, FEBRUARY 22, 2017 AT 4AM. BACKING OUT OF THE GARAGE AND WAS STEERING ONTO THE STREET WHEN THE POWER STEERING WARNING LIGHT CAME ON AND STEERING WAS VERY DIFFICULT AND NOISY (GROWLING) - VIBRATING WHILE TURNING THE WHEEL ITSELF. PULLED BACK INTO THE GARAGE AND ALL WARNING LIGHTS CAME ON. SHUT THE CAR OFF AND RETRIED SEVERAL TIMES. WAITED WITH THE CAR IDLING. BATTERY - HYBRID SYSTEM WARNING LIGHT CAME ON. LET THE CAR SIT AND LOOKED IN THE MANUAL FOR ANSWERS. TRIED BACKING OUT AGAIN AND ALL THE WARNING LIGHTS CAME ON AGAIN, AND STEERING WAS AGAIN VERY DIFFICULT. DROVE BACK INTO THE GARAGE. CALLED THE ROADSIDE ASSISTANCE NUMBER AND THE FLATBED TRUCK TOOK THE 2017 KIA NIRO EX BACK TO THE DEALERSHIP. THE TOW DRIVER HAD MUCH TROUBLE GETTING THE CAR OUT OF THE GARAGE AND MANEUVERED ONTO THE FLATBED. THIS IS A SERIOUS SAFETY ISSUE TO US BECAUSE OF A CATASTROPHIC STEERING FAILURE. RECEIVED CALL FROM SERVICE AT KIA CERRITOS SAYING POWER STEERING MOTOR HAD TO BE REPLACED AND THAT KOREAN ENGINEERS WERE FLYING OUT TO LOOK AT THE CAR PERSONALLY. STILL DO NOT HAVE A CAR, BUT WE ARE IN LIMBO NOW ABOUT THE BRAND ITSELF. WE DO NOT WANT THIS CAR OR A KIA PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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