Kia K5 Complaints (2022)

129 consumer complaints on file.

#11622763October 30, 2024
SERVICE BRAKES
2022 car with 80000 miles on it has a break booster vaccum pump failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614726September 15, 2024
ELECTRICAL SYSTEM, SUSPENSION, POWER TRAIN
My 2022 Kia K5 GT-Line was involved in a hit and run accident while my vehicle was unattended and legally parked on the street. The repairs for this vehicle were $11,500+ The entirety of the left side of the car was mauled. Very key integral parts were involved and I have had alignment issues, A/C and heating issues, electrical problems including safety features (lane change, etc) and heavy suspension damage. It took almost 5 months to fix everything on my car insurance company/shop; mostly using aftermarket parts to save money. Loved the “State of condition must be repaired to a pre-accident condition” yet the insurance gets away with using after market parts! As of, 08/29/2024, my vehicle is currently at the Kia dealership for o2 sensor recall, as well as my melted blower motor, melted a/c wiring harness kit, foul stench coming from A/C vents when recirculating switched into fresh air mode. The smell is foul and causing upper respiratory issues for me. The seat has become toxic smelling from mildew/rust. I’ve been trying to address all of the above issues. The shop believes once they fix the A/C blower motor/wiring harness they can try to diagnose the fumes coming from the vents. Most of the repairs are on back order and without a date (2weeks-2months+) I am without a vehicle for my job and my insurance doesn’t cover rental reimbursement.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11611385August 28, 2024
FUEL/PROPULSION SYSTEM, SEATS
A couple of days before taking my vehicle to get serviced, I started noticing some concerning factors about an issue going on with the vehicles fuel system. When putting fuel in my car, the gas odometer wouldn't match with what the car was marking the gas miles to be. It would fluctuate throughout the day, in the morning it would mark 174 miles of fuel and in the afternoon it would somehow say I had 215 miles of fuel when I never added more fuel to my call. Also when I opened the gas tank I saw white smoke come out from the tank. My back seat also popped out of the clips that kept it in place. It was very apparent while doing research online of the issues I was going through, that other have similar issues, all leading to the fuel tank expanding. The service center at my local Kia claimed their not 1 but 2 recalls on the vehicles and unfortunately the sensor in the fuel tank needed an update, but because my gas tank expanded while they checked it out, they said they couldn't simply update the sensor as my whole fuel system had to be redone. I have tried to reach out to Kia since I do not have a vehicle to commute to work and it is essential I get the issue resolved with my car. I don't know how long this process will take either since no one provides clear time frames or how the process will go. I am pretty much out of a car for over 6 days and still don't know if it can be repaired or what can be done with my vehicle in the condition it is in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610768August 25, 2024
ELECTRICAL SYSTEM, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
Fuse melted into the fuse box causing electrical problems which caused blower motor issues which leads to no ac
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608130August 12, 2024
ELECTRICAL SYSTEM
I have a 2022 Kia K5 GT-Line. My problem started with what I thought was a AC problem. My car was still in warranty. (Under 60,000 miles). They change the blower motor. After it was fixed the next day my AC went out again. I have taken my car in 4 times about the same problem. Just for them to tell me it’s a fuse problem where the fuse box is overheating and the whole fuse box is melting and needs to be repaired which I was told is almost $2000 to be repaired and it is not covered under the warranty. I know of 5 other people that’s having the same problem. I wouldn’t expect this to happen to an 2 year old car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606739August 6, 2024
STEERING
The contact’s daughter owns a 2022 Kia K5. The contact stated that while the daughter was driving at 65 mph, the steering wheel became difficult to turn. The driver lost control of the vehicle and crashed into a ravine. No warning lights illuminated. The driver sustained arm injuries due to the air bag deployment. No medical attention was received as of yet. A police report was filed. The vehicle was towed to an independent mechanic but was not diagnosed or repaired. The dealer was not contacted. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 35,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11605780August 1, 2024
POWER TRAIN
TRYING TO PASS A TRUCK THAT WAS TRAVELING SLOWLY, I ACCELLERATED AND LOST POWER. I TRIED AGAIN AND SAME THING. THIS IS INDEED A TRAFIC HAZARD. I NOTICED THAT THE RPM RAISED, BUT THE VEHICLE LOST POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605114July 29, 2024
FUEL/PROPULSION SYSTEM
On June 12, 2024, the driver heard a loud pop/thump coming from the rear of the vehicle. The driver looked back to inspect the vehicle and noticed that the back seats had lifted his child and car seat up from the proper seating position. Upon further inspection, the driver had noticed a large bulge under the rear seats that was releasing a lot of heat and the smell of gas was throughout the cabin of the vehicle. On the way home at the time of the event the driver stopped to get the gas and when opening the gas cap noticed a violent pressure release, similar to opening a shaken-up soda. The driver quickly got to a safe location as the heat in the passenger cabin started to rise. The driver immediately notified the Kia Service Dept. and the vehicle was towed to the Kia service department on June 13, 2024. On June 18, 2024, the driver was told that the current issue was due to a gas tank expansion issue and that the gas tank expanded causing the metal frame to bend, and that the vehicle may not be repairable since the metal frame had been bent. The service department stating the vehicle is no longer safe to drive and that the issue would be escalated to their consumer affairs team. It is July 29, 2024, and there has been no word of Kia or any representative thereof that has reached out to remedy this issue. The dealer has denied a temporary replacement vehicle and/or rental car replacement for the time being. Where the driver and child were at extreme risk of a potential fatality or extreme injury, It would be expected that the matter be handled a little more expeditiously. Hoping to get this matter resolved!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604476July 25, 2024
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The contact owns a 2022 Kia K5. The contact stated that while his wife was driving approximately 35 MPH, the A/C unit occasionally shut off, and failed to return to normal operation several minutes later. No warning light was illuminated. The vehicle was driven to the local dealer to be diagnosed. The contact was informed that the fuse was burned and could cause an electrical fire. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603476July 19, 2024
POWER TRAIN
The contact owns a 2022 Kia K5. The contact stated while driving at an undisclosed speed, the power train warning light illuminated. The vehicle was taken to a dealer; however, the vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601775July 13, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
A/C has gone completely out on vehicle. Fuse has melted into fuse box and destroyed the electrical harness causing the blower motor and resistor to malfunction. Second time this incident has occurred and is a know problem to my local KIA dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601519July 12, 2024
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
The contact owns a 2022 Kia K5. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle shuddered and hesitated to respond. The check engine warning light was illuminated. The vehicle was taken to the dealer several times, where the dealer related the failure to the fuel cap. The dealer loosened the fuel cap; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed with fuel tank expansion. The vehicle was not repaired. The dealer offered to repurchase the vehicle. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 47,940.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593181June 8, 2024
FUEL/PROPULSION SYSTEM
Backseat made loud noise and the backseat popped up car started to cut off and stumble as there was no gas in the gas tank leaving me stranded on the side of the road out of state were i donr stay in the way back home to ga
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588860May 15, 2024
FUEL/PROPULSION SYSTEM
I was driving home yesterday and experienced a loud pop in the back of the car and found the backseat had lifted because the gas tank had expanded I am at the dealership right now Hoping that they will give me a loaner And I would like to trade the car in because I don’t trust the car anymore There are other reports of this similar issue I found online The reports say that there is a PVC pressure release valve that is getting stuck and causing the gas tanks to explode I am currently at the dealership and it is going to be inspected It is the first time this dealership has had this issue reported But there are six other incidents reported in other states like Texas, Louisiana, Florida, and North Carolina
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586696May 3, 2024
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM, LANE DEPARTURE: ASSIST
Instrumental Cluster has went completely out. The only light that’s on is the seatbelt light on my 2022 Kia K5. That’s is strange for a brand new car unless there could be a recall which is for the late 2022 / 2023 model cars. I contacted every Kia dealership near me and would not tell me what the issue could be that I needed to bring it in. The amount just to do a diagnostic was not in my budget but finding out later that there are recalls for this exact reason, does not sit well with me. I contacted a service manager in Sherwood AR where I lurched my vehicle to see if its cover under warranty and he has not called back. It’s not customer service satisfying that neither techs were even willing to tell me why it just magically stopped working on a brand new car. I put my life at risk driving my kids and myself to work, I couldn’t see how fast I was going, don’t know how much gas I have in my car, signal light comes on but no sound… NOTHING. Something has to be done and seeing that other Kia’s has had this same issue does not sit well with me and a Kia owner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576691March 11, 2024
ELECTRICAL SYSTEM
I was experiencing problems with my air conditioning not staying on and the blower would not come on at all. It would come on sometimes but it stop cooling and sometimes it wouldn’t come on. I reported the problem in November 2023 and was told that the something in the wiring harness had burnt out and the wiring harness had to be replaced. Their earliest available service appointment was in February 5, 2024. I asked if it was safe to continue driving, and I was told yes it is drivable and wouldn’t be a hazard. It’s been over a month and I can never get the status of my vehicle from the service department. I contact the Kia corporate office and they gave them a service completion date and my vehicle has not been repaired. After a second attempt with the corporate office, the corporate office call wasn’t answered so a message was left. This vehicle has 34K miles and should not be in need of such a repair for a 2022 Kia K5. It’s March 11, 2024 and I’m without my vehicle and haven’t been provided with a loaner after several requests. I have learned my lesson and hoping this matter will be resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572809February 19, 2024
AIR BAGS, WHEELS, LANE DEPARTURE: WARNING
I was involved in an accident where my lane departure warning did not work! I was hit twice, causing significant body damage over19,000 in which my air bags did not deploy!
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11560731December 18, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Kia K5. The contact statement while driving at approximately 45 MPH, there was a sound of air inside the cabin of the vehicle and the fuel gauge erroneously reduced to empty. The vehicle was later driven to the local dealer who diagnosed that the fuel tank was defective and had expanded and needed to be replaced. The contact was informed that the fuel tank expansion had also caused damage to the rear seat support metal. The exact cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 72,000.2
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548114October 3, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, ENGINE, ELECTRICAL SYSTEM
On August 23rd my car slowed down while on the highway and completely came to a stop and wouldn’t drive while pressing the gas. At this time the forward safety system, EPB, Auto Hold, caution and traction control lights were on. I had to get the car towed to the dealership. September 1 Kia called said nothing was wrong with the car I could pick it up that same day I got charged for a diagnostic fee and also asked for the inspection to be done. Picked up the car on 9/2. After driving the car 2 days all the lights came up including the check engine light, at this moment the car completely stopped and turned off while in the middle of incoming traffic when turning at a light. Quickly turned blinker lights on and turned the car on and was able to drive it at this time only the check engine light was on called my husband because I was shaken by the fact that I could of been seriously injured if traffic would of been heavier at that time. He called Kia told them about the situation and they said to take the car in. As of right now 10/3 Kia is still not aware of what is going on with the vehicle and have stated that they have checked several things and still have not found the issue. The next thing they will be checking is the fuel system. To this moment I am thankful that nothing worse happened when the car completely came to a stop in the middle of incoming traffic, while the car was just inspected 2 days before.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541167August 28, 2023
STRUCTURE:BODY
The saga continues with this particular vehicle, which Goose Creek Mitsubishi failed to disclose had experienced prior accidents, major parts damages, repairs, & replacements. So much so, the frame & body works of the entire vehicle have been quite compromised. The most recent sign of their attempted repairs & replacements, due to undisclosed front & side impact damages, is the entire front bumper, which became fully detached, while in transit. On the way, to & from my wife's surgery, we passed through some uneven pavement sections, along a construction zone, between Barnwell, SC & Aiken, SC, on August 11. As we reached my son's school & entered the parking lot, I began to hear sounds from the front end of the vehicle. By the time we pulled into a parking spot, all but one corner of the bumper had become detached & was lying on the ground. I didn't have the resources, on hand, to properly address the collapsed bumper. Thankfully, my own father came to our rescue. We used bungee cords, straps, & zip ties, in order to secure the front bumper in place. Due to the bumper being offset & the cords/strap crossing over the top edges of the bumper assembly & engine frame, I've been unable to fully secure the hood. The vehicle has been rendered unsafe for highway driving. My mechanic & I have addressed that very bumper, through previous communications, directly to the dealership, through a prior BBB complaint process, & a currently open, SC Consumer Affairs complaint. It's obviously a replacement bumper, attached to a compromised frame. We have shared photos, which revealed breakage & separation, beneath the hood lid, at the very top edges, where the front bumper attachments meet up with the engine frame.There's visible breakage, along the seam of that top edge & at the adjacent passenger side corner. The vehicle was sold to me, in disrepair, & has quickly fallen into further disrepair. Therefore, I've been forced to park the car & wait for proper resolution. Thank You
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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