Kia K5 Complaints (2024)

31 consumer complaints on file.

#11622216October 28, 2024
POWER TRAIN, ENGINE, UNKNOWN OR OTHER
On [XXX], while driving to campus during rush-hour traffic at approximately 15-20 MPH, the car suddenly felt as if the brakes had been slammed, giving me a serious scare and nearly causing an accident. The car stopped in the middle of the road, and I was stuck there, forced to manually push the car to the side to avoid further risk to myself and other drivers. I immediately had the vehicle towed to Ourisman Chantilly Kia for service. Upon arrival at the dealership, I requested a loaner vehicle. However, it took an entire week for one to be provided, leaving me without transportation for a significant period of time. I was informed that the dealership needed my approval to take apart the transmission, which I gave immediately. Despite this, for the next two weeks, I called daily for updates, only to be told that no new information was available and that the dealership was still waiting for guidance from Kia's technical team. After two weeks of no progress, I asked my service advisor, Sean, what had actually been done to my car. He informed me that the only action taken was draining the transmission fluid. I was baffled that it had taken two weeks just to drain the fluid while waiting for Kia's tech team to respond. Out of frustration, I contacted Kia directly, and within minutes, I was informed that Kia had approved a new transmission a week earlier—something the dealership had failed to communicate to me. When I informed the dealership of this, Sean confirmed that the new transmission had arrived, and I was told the car would be ready by the end of the week. However, this deadline passed with no progress. Over the course of several more weeks, I was repeatedly told the car would be done by the end of the week, only for that promise to be broken each time. Sean then explained to me that there is only one mechanic certified to work on my car, which was causing a delay. If this is indeed true, it could explain why Kia's service department is so backlog INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610380August 23, 2024
STRUCTURE:BODY
Exterior trim of car is coming off and warping.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604603July 25, 2024
ENGINE
I was driving on the expressway and the engine made a noise and I lost power. I was in the left lane of the expressway. I did not have any warning lights or signs or symptoms prior to this incident. No oil ever leaked prior to this incident. When it occurred, oil was pouring out of the engine all over the ground. The engine was smoking. And a warning message came across the entertainment screen that said, “A possible condition with your engine control system has been detected, recommend service soon” I never received any notification of any oil pressure loss, oil loss, warning lights, nothing. My car has been at the dealership for over 60 days, and KIA is refusing to cover the engine under warranty, blaming an oil change place that did an oil change over a month prior to this incident, and I drive 100 to 200 miles per day for work, so this would have occurred sooner. Terrible vehicle, terrible dealersip, Napleton Northlake Kia palm beach gardens Florida
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603023July 17, 2024
ENGINE
The contact owns a 2024 Kia K5. The contact stated while driving 80 MPH, the vehicle lost motive power. The contact stated that several unknown warning lights were illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer but was not diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 12,780.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587108May 6, 2024
ENGINE
While driving in a utility work area on 5/3/24, there was a worker placing cones to redirect traffic. Since he was very close to the travel lane, I proceeded very slowly While placing a cone, the worker got to within a few inches of the passenger side of my vehicle. This set off a warning in my car that something (or someone) was very close. After exiting the work area, I tried to accelerate, but I was unable to. I estimate the car was going no more than 5 mph. Fortunately, there was no car behind me or coming toward me, and I was able to turn left into a shopping center parking lot. It was then that I noticed a warning on the touch screen display that read: "Engine Management System - Details". When I went to look at details, it gave me some warnings but I don't recall what they were. Unfortunately, I did not get a screenshot of the messages. I tried turning off the engine several times, but there was no change. I called the dealer where I purchased the car in December 2023, but he was unable to provide any help without physically looking at the car. Since the dealer was about 40 miles away, that wasn't an option. He did however, provide me with a number to call for emergency roadside assistance from KIA. After about ten minutes, the car restarted without any issues. If this would have occurred while driving at higher speeds, it would have been extremely dangerous, most liking causing an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582181April 10, 2024
VEHICLE SPEED CONTROL:THROTTLE, ELECTRICAL SYSTEM
The contact owns a 2024 Kia K5. The contact stated while driving 60 MPH, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to be restarted. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired, and the failure reoccurred. The vehicle was taken back to the dealer, who then diagnosed a failure with the throttle body. The vehicle was repaired, but the failure reoccurred. The vehicle was then taken back to the dealer, who diagnosed an additional failure with the main wiring harness array. The vehicle was repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570396February 6, 2024
STRUCTURE:BODY
Per SA552 for earlier models, the rear trunk lid trim has become detached due to insufficient lamination. Please extend to later models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570035February 5, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Break caliper and brake rotors
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565957January 17, 2024
POWER TRAIN, ENGINE
After driving the car for approximately 30 minutes at freeway speeds I exited the freeway at my off-ramp and being driving on Surface streets. Suddenly several alerts started appearing on the screen of my car. That was followed by the engine revving up and down on its own without me touching the accelerator. When I arrived at a stoplight the engine was idling but revving slightly up and down. When the light changed I pressed accelerator and the engine never exceeded idle speed so I basically idled my way across the intersection and pulled over and stopped. The car is at the dealership now and they haven't duplicated the problem. I purchased the car brand new about one month ago. It has only 800 miles on the odometer. If this had happened a few minutes earlier I would have been on the freeway with no power to the drive train. This could have put me in a very dangerous position.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559483December 11, 2023
POWER TRAIN, STRUCTURE:BODY, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I purchased a brand new 2024 kia k5 gt on September 2 2023; from kia of Cerritos "18201 Studebaker Rd, Cerritos, CA 90703" . My car has noticeable defects that affect the driving experience and can be dangerous. When coming to a stop the engine turns off as if it was deactivating one or more of my cylinders. While that happens it stalls the car. My adaptive cruise control doesn't work as intended since it came damaged from the manufacturer, while driving with the adaptive cruise control on the vehicle requires more input to maneuver. The vehicle did a sudden jerked and almost ran me into a freeway barricade. I also noticed some of my trim pieces and my steering wheel aren't properly put on and are falling off and the body trim is under recall. The dealer handlingthe recall is kia of downtown los angeles "1945 S Figueroa St, Los Angeles, CA 90007". I was able to fix the trim pieces by another dealer. I let the dealer I purchased the vehicle from know of the experiences I had with the vehicle and nothing was done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558418December 4, 2023
FORWARD COLLISION AVOIDANCE
The contact owned a 2024 Kia K5. The contact stated that while his son was driving at an undisclosed speed, another vehicle abruptly crossed into his lane. As a result, the contact's son collided with the rear of the other vehicle. Although equipped, the forward warning collision and automatic emergency braking systems failed to activate, which could have possibly prevented and/or lessened the severity of the collision. The air bags did deploy. No warning lights were illuminated. A police report was filed, and injuries were reported. The contact's son was transported to an area hospital by EMT and treated for a broken wrist. The vehicle was towed to a tow yard and deemed a total loss. The manufacturer was not notified of the failure. The failure mileage was 1,400.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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