Kia EV9 Complaints (2024)

210 consumer complaints on file.

#11644936February 25, 2025
SUSPENSION
At highway speeds, the SUV experiences significant body sway when hitting a bump, causing it to rock side to side in an unsettling manner. This issue makes the vehicle feel unstable and nervous, requiring the driver to slow down to regain control. The excessive body roll presents a potential safety hazard, as it could lead to a loss of control in certain conditions. Based on my research, this problem appears to affect the GT-Line model more than others. A solution is urgently needed to address this serious handling issue, but so far, Kia Corporation has done nothing to resolve it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642401February 13, 2025
ELECTRICAL SYSTEM
The blank screen software recall has not fixed the screen that goes blank. It is still happening. This was after a dealership visit to address the recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642002February 11, 2025
SEATS
The contact owns a 2024 Kia EV9. The contact stated while driving at various speeds, the middle-row passenger’s side seat failed to remain secured. The contact stated that due to the failure the middle row passenger seated in the seat was moving forwards and backwards because the seat failed to remain secured. The contact stated that the dealer nor an independent mechanic was contacted. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 35,701.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641089February 6, 2025
AIR BAGS, STRUCTURE:BODY, SERVICE BRAKES
UNKNOWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639989January 31, 2025
SERVICE BRAKES
Parking brake remains engaged when driving after parking Must manually reset parking brake because the brake doesn’t release automatically after - as designed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639648January 30, 2025
STEERING, SUSPENSION
The manufacturer failed to align the vehicle at all prior to leaving the factory. The failed parts all have to do with the alignment. My safety was put at risk because of the persistent pull while driving, shaking while driving, instability at high speeds, and the fact that the tires are now damaged due to the alignment issues. The dealer kept the vehicle for over 60 days, and was able to rectify part of the alignment issues, but there are still areas that they are unable or unwilling to fix, as shown to them by the alignment machine. The vehicle has been inspect by a certified Kia dealership, as it was there for over 60 days. The issues were the shaking of the vehicle, the pull, the instability at high speeds, and the damage caused to the tires. It appear upon first taking the car home after purchase. I was forced to pick up my vehicle because Kia was unwilling to fix the vehicle, and they threatened me with storage fees.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639470January 29, 2025
SERVICE BRAKES
Vehicle was stored in a closed garage prior to operation. I started the vehicle and began to back out of the garage into the driveway. After approximately 3-5 feet of movement backward, several yellow warning icons illuminated on the dashboard and the vehicle's brakes stopped functioning. The vehicle free-rolled several feet down the driveway. After about 1 second, the vehicle brakes engaged, all warning lights went out, and the vehicle began operating normally. I attempted to replicate the fault but was not able to. I feel this is a safety concern because uncontrolled rolling of a 2-ton vehicle could cause a crash or I could have rolled over a small child or a dog on my sidewalk! Ambient temperature 56F with no precipitation and low relative humidity. Garage was at roughly 65F. Vehicle has 3,960 miles on the odometer and was at approximately 40% charge on the main battery. I am currently on hold with Kia to report the issue (20 minutes and counting).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639368January 29, 2025
ELECTRICAL SYSTEM, SERVICE BRAKES, STRUCTURE:BODY
The 12-volt battery for the vehicle was depleted, so the vehicle had to be jump-started to run. I work for a repair facility (it was here for collision repairs, as far as I know unrelated to this issue) and since I was unfamiliar with the vehicle, I inadvertently turned it off before shifting into park. When I took my foot off the brake, the vehicle began to roll forward. I am not sure if the vehicle was in park, neutral, or even reverse (the gear I was in when I turned the vehicle off), but whatever gear it was, the vehicle kept rolling after it was turned off. I tried turning the vehicle back on to shift to park, but was unable to do so due to the depleted 12-volt battery. I tried hitting the park button anyway, and this did nothing. I then tried to engage the electronic parking brake, but this was also inoperative due to the lack of power. With each attempt, I tried briefly taking my foot off the brake, but each time it continued to roll forward. I then called my manager and asked him to jump start the vehicle so I could put it in park and engage the parking brake. No damage was done in this incident, nor was anyone hurt, but this lack of fail-safes to prevent the vehicle from moving after a loss of power is a significant design flaw and safety hazard. If I had not noticed the issue in time and gotten out, the vehicle could have rolled away and caused property damage or bodily injury to me or a bystander. To my knowledge, this is the only such incident with this vehicle, and I do not know whether it is specific to this particular vehicle or replicable in others of the same year make and model. There were no warning lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638603January 26, 2025
ELECTRICAL SYSTEM
Main gauge cluster display blank. No speed info, charge info, etc. no blindspot warning or turn signal sound or anything
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638572January 25, 2025
SEATS
Started around mid December, the driver's seat makes a clunking sound as you go around especially left-hand corners. AND recently, I can feel the seat shift/move as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636392January 16, 2025
STEERING, SERVICE BRAKES, UNKNOWN OR OTHER
I brought the vehicle in to have recalls addressed on 12/30/24. Starting the next day we noticed the car was weaving without any steering, but thought it might have been icy road conditions and waited to see if it reoccured. The car has since weaved intermittently, but has righted itself after releasing the accelerator. However, on 1/15/25 while traveling about 50mph, the car started weaving on its own and when the accelerator was released the car started to wildly fishtail. Called dealer and they agreed this was a serious issue and agreed to see car the next morning. Service tech said when they drove the car it did the same thing and that the troubleshooting recommended I change the regenerative braking setting to "smooth" and sent me on my way. I did not get even a mile before the car began weaving rapidly again on its own. Went straight back to dealership where manager wanted me to drive the vehicle again with the tech in car which I refused as it is not safe to drive. So he said if I was ok with it tech would take car out again but if it was just acting how regenerative brakes work, there wasn't much else they could do. When manager returned to talk to me, he said he ended up going with the tech and it did replicate the weaving action two times during that drive. The car is steering on its own weaving wildly left and right and imposes a great danger and no longer feels like a safe vehicle to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635659January 13, 2025
ELECTRICAL SYSTEM
I am told my car did have the software update for the instrument display but I still experienced issue where I turn on the car and the display in the middle is completely black except it shows D for the gear I am in. Can’t see the speed can’t see if the blinkers are on!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634889January 8, 2025
VISIBILITY/WIPER
When blocked from returning to the fully off/down position, in this case by ice, the windshield wipers stop working. In my other vehicle, even if they don't go all the way down they still operate. We had an ice blockage that completely deactivated the wipers while driving in already hazardous conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633059December 30, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Vehicles accelerates aggressively to no limit (95+) when adaptive cruise control is set and there is no leading vehicle within following range.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632760December 27, 2024
STEERING, LANE DEPARTURE: ASSIST
Active lane keeping function feature disengages without audible warning leading to multiple near collisions. Happens without warning or any particular trigger. Was brought to the kia specialist attention and he did not seem surprised or concerned. Happens almost every time this feature is utilized at some random point in the drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630011December 10, 2024
EXTERIOR LIGHTING, UNKNOWN OR OTHER
The display for the instrument cluster is completely blank, or shows unrelated information after starting the car and shows none of the vital information about the car's operation or status. After leaving the car off for 30 minutes, the instrument cluster display began functioning normally. This was the subject of a 2024 October recall which we got dealer service for but the issue is not resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629607December 9, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION, VEHICLE SPEED CONTROL
Instrument panel was non-functioning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629303December 6, 2024
UNKNOWN OR OTHER
Car was new with 1,002 miles on odometer and with me for 3 weeks. The 12 volt battery died and needed to be replaced. This vehicle uses the 12v battery to start the electronics for the car which then enable operation of the car. The failure of this battery left the car without any power and it needed to be towed from my garage to the dealer. This is a common issue with Kia and Hyundai electric vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628948December 4, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My EV9 lunged forward very abruptly when I was parking. I had to slam on the brakes before my vehicle crashed into the building in front of me. My vehicle also lost the signal (blank screen while driving ) the same day my car lunged forward. I could not tell how fast or slow I was going. I pulled over and restarted the vehicle or and my screen came back on. I began driving for maybe 4 minutes and the screen went completely black except for the “lost signal” alert in red. My vehicle has also lost the ability to use adaptive cruise control while driving my vehicle. I pulled over and when I restarted the vehicle i was able to use it again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628852December 4, 2024
LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
Over 10 times I've had errors come up on dashboard about sensor systems that are not working. Cat has been taken in 5 times for this with no resolution. I can provide numerous dashboard pictures going back since I purchased the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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