Jeep Cherokee Complaints (2020)

334 consumer complaints on file.

#11685446September 6, 2025
POWER TRAIN
While driving my 2020 Jeep Cherokee, my four-wheel-drive light came on and the car felt like somebody had rear-ended me after checking the code that came on. It says it was a PTU failure. It is a known issue with Jeep, but no resolution has been made the same issue has been recalled for other VIN numbers, but not mine. This is a safety issue because when the car did this, if someone was behind me, they would’ve actually hit me in the rear end because the car like actually stops.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685216September 5, 2025
STEERING
The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at approximately 30 MPH, the "Steering Wheel with an Exclamation Mark" was displayed. The contact stated that the steering wheel was difficult to turn to the left or right. The contact pulled over and turned off, and restarted the vehicle; however the steering function failed to respond as needed. The vehicle was left on the side of the road. The contact had not taken the vehicle to a local dealer. The contact stated that a mobile mechanic went to the vehicle; however, the mechanic was unable to retrieve a fault code with a handheld scanner. The mechanic advised the contact that there was a recall associated with the steering for the make and model. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 19V637000 (Steering); however, the VIN was not included in the recall. The contact called a local dealer, and it was confirmed that the VIN was not included in the recall. The manufacturer was not informed of the failure. The failure mileage was 35,088.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684661September 3, 2025
POWER TRAIN
The transfer case failed at 30,000 miles. There is a 3 month backlog on the part, so the vehicle is off the road until at least December 10. This part was recalled on the 2017-2019 models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684031August 29, 2025
UNKNOWN OR OTHER
I was at a stop light, light turned green and as I started to accelerate there was a loud banging noise and it felt like I had been hit from behind. I pulled over to check out my car but nothing seemed wrong. The exact same thing happened about 2 1/2 months prior to this incident The jolt was so much so that my head hit the headrest hard enough to cause a headache for several hours
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683465August 27, 2025
POWER TRAIN
“Service 4WD” warning light came on. Took vehicle to mechanic who said error code indicates power transfer unit failure. Car is clearly unsafe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682411August 22, 2025
UNKNOWN OR OTHER
2020 vehicle is having PTU issues but not on recall. 2017-2019 models had a recall for same issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682141August 21, 2025
POWER TRAIN
Every time I drive 20-30 my service 4wd light comes on. I got it scanned when the light was not on but it was showing no code
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680850August 15, 2025
ENGINE, UNKNOWN OR OTHER
Engine warning light came on. Bloomington Chrysler Jeep repair shop said the active grill shutter connector wasn't working. This can cause engine overheating and damage and possibly a fire. I did not have this happen, as I caught it early.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679637August 10, 2025
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
Blind spot indicator light comes on and I have no control of the windows. Speeds up to four RPMs or more no matter what speed I am going including while I'm in cruise control. Turns off cruise control while driving. All of these are random incidents but they have become more and more frequent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678981August 7, 2025
UNKNOWN OR OTHER, POWER TRAIN
I am submitting this complaint regarding my 2020 Jeep Cherokee Limited which has now been undrivable for over 3 months due to a part that is on national backorder. The issue began in May 2025 when I brought the vehicle to a Jeep dealership for repairs related to the Power Control Unit (PCU). Since then, the part has not been available, and the car has remained at the dealership with no clear repair timeline. I have been told by Jeep corporate that I am only eligible for rental coverage and nothing more. This delay has left me without a working vehicle for over 90 days, and I am concerned that this issue may involve a defect or systemic parts shortage that is affecting multiple vehicles. I also believe this is a safety-related issue, as a failure of the power control unit could result in sudden loss of power or drivability. I am requesting that NHTSA investigate: Whether this part shortage is linked to a wider defect or recall Whether Jeep (Stellantis) should be required to take further action If any safety recalls should be issued for this model and issue I have already filed a complaint with the New York Attorney General. Jeep is not a participant in BBB Auto Line, and I am left without a reliable resolution while still paying for a vehicle I cannot use. Please let me know what further information is needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679000August 7, 2025
ELECTRICAL SYSTEM, TRACTION CONTROL SYSTEM, POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was a grinding sound coming from the vehicle while accelerating, while the vehicle was idling, and while depressing the brake pedal. The failure was intermittent but became more frequent. The traction control warning light was intermittently illuminated. The contact stated that the START/STOP button intermittently failed to start the vehicle, requiring several attempts to start the vehicle. The "A" for the Start/System remained illuminated long after the button was pressed. The vehicle was taken to a certified mechanic, who diagnosed that the failure might be caused by a failure of the power transfer unit. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678109August 3, 2025
POWER TRAIN
PTU failure. Car was manufactured in 08/2019, Mopar recalled Jeep’s manufactured until 02/2019. Please extend recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677179July 30, 2025
POWER TRAIN
Component: Power Transfer Unit (PTU) The power transfer unit has failed. This appears to be a manufacturing defect identical to those listed under the recall. Left me stranded in traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676372July 26, 2025
POWER TRAIN
PTU/Transmission failure. Vehicle is available for inspection. Traveling 70mph on a local highway when the vehicle gave two large jolts/shutters and loud bangs. Lost all power to the vehicle while on the highway and had trouble safely exiting the highway with other vehicles passing by and having no power to the vehicle. Transmission/gear fluid from the ptu/Transmission completely emptied itself onto the road after the failure. The Jeep brand is well aware of these issues plaguing the 2015- present Jeep cherokee 4x4 models. However, only the 2015-2019 are currently recalled. Vehicle has not been inspected by manufacturer, police, or service center but is able to be.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675169July 21, 2025
POWER TRAIN
Ptu failure at 75,325 miles as well as active grill shutter at same time. Was told the ptu is on back order and last person it took 6 months to get it. We have had vehicle since new and always dealer serviced. Super disappointed on time to fix it, meaning there is obviously a problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674759July 19, 2025
POWER TRAIN
Service 4wd light is on, diagnostic is reading code for transfer case
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674501July 18, 2025
POWER TRAIN, ELECTRICAL SYSTEM
The SVC 4WD light came on in my 2020 Jeep Cherokee at 59000 miles. This indicated a problem with the PTU, the transfer case actuator. The warranty expired 1.5 months ago, and Jeep is denying to fix it under warranty. This has been a recall for over 60,000 Jeep Cherokees, yet it has not been a recall for my vehicle. This clearly needs to be recalled for my specific vehicle, yet Jeep has failed to acknowledge this. The risks for the PTU failing are scary, including sudden loss of power and slipping out of park ,or drive, including while in motion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673360July 14, 2025
POWER TRAIN
The contact owns a 2020 Jeep Cherokee. The contact stated that while operating the vehicle, the message "4WD Unavailable" remained displayed. The vehicle was taken to the local dealer who diagnosed that that the transfer case unit was faulty and needed to be replaced; however, parts were unavailable. The vehicle was not repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 25V011000 (POWER TRAIN). The contact indicated that the vehicle had experienced the failure listed in the recall. The manufacturer was not notified of the failure. The failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673362July 14, 2025
POWER TRAIN
The contact owns a 2020 Jeep Cherokee. The contact stated that while operating the vehicle, the message "4WD Unavailable" remained displayed. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that the transfer case unit was faulty and needed to be replaced; however, there were no parts available for the repair. The vehicle was not yet repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 25V011000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The manufacturer was not notified of the failure. The failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673210July 13, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
My Jeep keeps going into Limp Mode and not will completely shut off while I come to a complete stop at a stop light. And while I’m driving the engine light comes on. I can cycle it through to get the engine light off. Then it runs fine. This has been happening since after I bought it. I’ve taken back to the dealership I got it from and they couldn’t find anything wrong with it, so they took it to a Jeep dealership and got the same answer. Clearly there is something wrong with it. And could cause me to get into an accident. This is my only vehicle for transportation. The code that shows up is P0934
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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