Jeep Cherokee Complaints (2015)

1,794 consumer complaints on file.

#11589006May 15, 2024
POWER TRAIN
PTU transfer case issues. Hard drop/ jolt while driving causing issues. Saw other recalls for same issues for other Jeep cherokees of same year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588555May 13, 2024
ENGINE
The contact owns a 2015 Jeep Cherokee. The contact stated that the vehicle was taken to an independent mechanic for regular maintenance; however, the contact was informed that the oil filter housing was leaking. The vehicle was not repaired. The contact discovered an unknown recall campaign; however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588012May 10, 2024
POWER TRAIN
The contact owns a 2015 Jeep Cherokee. The contact stated while the vehicle was parked, she noticed fluid leaking underneath the rear end of the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the rear differential had fractured internally and needed to be replaced. The vehicle was repaired. Additionally, the contact stated while driving 45-50 MPH, the vehicle experienced hard shifting. There was no warning light illuminated. The vehicle was taken back to the dealer, where it was diagnosed that the Power Transfer Unit (PTU) needed to be replaced; however, the part to repair the vehicle was not available. The vehicle was taken back to the residence. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587237May 6, 2024
AIR BAGS
The contact owned a 2015 Jeep Cherokee. While the contact's husband was driving at unknown speeds, the husband accidentally stepped on the accelerator pedal and the front bumper crashed into a brick wall that was in front of the contact's air conditioning unit. The air bags did not deploy. The contact's husband sustained cuts, bruises, and neck injuries. The vehicle was towed to a collision shop. The vehicle was destroyed. There was a police report filed. The manufacturer was made aware of the failure and a case was opened. The contact stated that the manufacturer's representative pulled the data recorder from the vehicle and an assessment was made of the data from the crash. The failure mileage was approximately 111,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11586405May 1, 2024
ELECTRICAL SYSTEM
Service Shifter Error comes on and off consistently -- dealer said that this error is known and common and has been going on for many many years. There is no "fix" to the problem and replacing the entire console is the only way to try to remediate the problem but this often does not work. It is incredibly expensive to concerning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585629April 27, 2024
ELECTRICAL SYSTEM, POWER TRAIN
I have had this shifter on my car changed and serviced 4 times and I still have an issue. The car keeps saying service shifter everytime I reverse. Barking brake module needed to be replaced. Car roof was leaking causing major damage to my car. I have all paperwork of services. Jeep tells me that because my car is not under warranty they can not assist me. I spent about 5k on fixing this car alone not including payments. I took this car to who jeep referred I also took it to the dealership I brought it from and same issue until this day. I gave up!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585435April 26, 2024
ENGINE
The contact owned a 2015 Jeep Grand Cherokee. The contact stated while parked, the vehicle suddenly jumped into gear crashing into the rear of the vehicle in front. The vehicle was taken to a dealer but was not diagnosed. The contact stated shortly after the crash while driving at approximately 70 MPH, the instrument panel flashed and the vehicle stalled. As a result, the vehicle crashed into a parked vehicle. The vehicle was deemed destroyed. A police report was filed. No injuries were reported. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 86,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11585265April 25, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
The Electronic Parking Brake has malfunctioned because water has leaked into the liftgate. Jeep is replacing the power liftgate module because if water leaks into the car, this could cause a fire if the water reaches the module. Water is in my car and has destroyed the e-brake system causing it to go on and off unexpectedly and now I can't drive the car. According to an ODI Resume, "On May 11, 2016, the manufacturer released a Technical Service Bulleting (ODI #10191415, FCA #08-060-16) that instructs dealers on replacing the EPB module and inspecting the electrical connector for corrosion if a customer describes having the EPB not releasing." Jeep is willing to replace the Power Liftgate Module - Recall 49A - but not the EPB for the exact same reason. The dealer agrees with my assessment, but without Chrysler willing to cover the cost, they are not able to replace the EPB system for free and want to charge me $1000. Several lights are going off on the dashboard - Service Park Brake, the Brake light and now the Stop/Start function is disabled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584646April 23, 2024
UNKNOWN OR OTHER
Liftgate sometimes works and sometimes does not, having to "reset" defective liftgate by pulling fuse and disconnecting battery and let set overnight
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582311April 11, 2024
ELECTRICAL SYSTEM, STRUCTURE, PARKING BRAKE
The contact owns a 2015 Jeep Cherokee. The contact stated that upon starting the vehicle, the parking brake error message was displayed. The vehicle was taken to the local dealer, where it was diagnosed that there was a crack on the vehicle near the lift gate and water had entered the spare tire compartment. The dealer diagnosed the vehicle and determined that the wiring harness and module needed to be replaced. The vehicle was repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 23V338000 (Electrical System, Structure). The failure mileage was approximately 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581901April 9, 2024
SERVICE BRAKES
The electronic parking brake (EPB) is an issue. Water has seeped into the module which has rendered it inoperable; it needs to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580677April 2, 2024
POWER TRAIN
The contact owns a 2015 Jeep Cherokee. The contact stated while driving at approximately 50 MPH, the message "Unable to Use 4x4 At This Time” was displayed. The vehicle was taken to the dealer where it was diagnosed that the rear end needed to be replaced because it was a sealed unit. The dealer stated that the parts were not yet available and were currently on backorder for a year. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579938March 28, 2024
POWER TRAIN, ENGINE
The contact owns a 2015 Jeep Cherokee. The contact stated while driving 30-35 MPH uphill, the accelerator pedal was depressed, but the vehicle failed to respond. The check engine warning light was illuminated. The contact was able to pull into a driveway. The contact stated that while shifting into reverse(R), the rearview camera engaged; however, the vehicle failed to respond, and the electric parking brake engaged independently. The contact stated that he disengaged the electric parking brake and shifted into drive(D); however, the failure recurred, and the parking brake engaged independently. The vehicle was towed to an independent mechanic, where it was diagnosed that the Power Transfer Unit Input Splines were fractured and needed to be replaced. The mechanic related the failure to NHTSA Campaign Number: 16V529000 (Power Train). The vehicle was not repaired. An unknown dealer and the manufacturer were notified of the failure and informed the contact that the VIN was not included in the recall. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579230March 25, 2024
POWER TRAIN, UNKNOWN OR OTHER
Transfer case recall. 2015 not included. Vehicle has 65,000 miles, looks new, no trailer hitch. First detected [XXX]. Still no part available, Jeep US not helpful, apparently "expedited " part three times. Clearly a manufacturer defect on all vehicles affected and should be covered. Jeep should pay for the part at this point and provide a vehicle while I am waiting, over two months since I was told to replace the part still no results. Car cannot be driven. Brakes can fail with this malfunctioning transfer case. Goss Dodge South Burlington VT has been very good it is out of their hands waiting for the part as well. Clearly it is a huge issue on these vehicles if the part is still not available. No warning signs, just got a "noise" in the front end. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578724March 21, 2024
POWER TRAIN
I went to muffler man hearing a noise in the undercarriage and they found it to be in the powertrain area when I'm driving it, it sounds like the wheel spinning is missing skipping some of the teeth. When it happened I was in a left turn lane waiting to turn when I finally turned it sounded kinda like a pop noise then it started making grinding noise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577032March 12, 2024
POWER TRAIN
•What component or system failed or malfunctioned, and is it available for inspection upon request? A. The drive train PTU and it is available for inspection upon request. •How was your safety or the safety of others put at risk? A. According to FCA this problem could cause an accident as I could lose all power while driving if it fails completely while in motion and I have not been able to use my 4WD drive reliably when needed. •Has the problem been reproduced or confirmed by a dealer or independent service center? A. The problem is a known issue by FCA. At Safford Chrysler Jeep Dodge of Warrenton the service writer told me that my vehicle was not throwing out the right code for the work to be covered by warranty, however now Chrysler is saying that because my code C14A7-97 does not align with the codes under this "warranty" they will not cover this replacement. The codes that are under this warranty are P1720-00 and P215C-00. Chrysler is aware that this part is faulty and should be held responsible for fixing this as it could be deadly. •Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A. Yes, I took my vehicle to Safford Chrysler Jeep Dodge of Warrenton on [XXX] to have a problem with the service 4x4 dash light continuously coming on diagnosed and repaired. •Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? A. Yes, the Service 4x4 MIL light started coming on almost daily. I first noticed the problem about 3 years after purchasing the vehicle and mentioned it to the dealer and they applied the [XXX] software patch. This did not fix the issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576706March 11, 2024
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576073March 7, 2024
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575380March 4, 2024
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the electronic liftgate door failed to open as needed. The failure mileage was 76,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574948March 1, 2024
POWER TRAIN
We were informed by our dealership, Kaiser Bros in Muncy PA (Jeff Lee; Service Advisor) that our power transfer unit is faulty in our 2015 Jeep Latitude which doesn't even have 100,000 miles on it. There are metal flakes in the power transfer units fluid, this could cause an accident as I could lose all power while driving. I initially reached out to Chrysler Jeep on 2/28/23 and was told that there was an extended warranty on this part JX1 until 2030 and to take it to the dealership to be fixed. The person at Chrysler did not ask for a code of any sort, however now Chrysler is saying that because my code C14A7-97 does not align with the codes under this "warranty" they will not cover this to be replaced. The codes that are under this warranty are P1720-00 and P215C-00. Chrysler is aware that this part is faulty and should be held responsible for fixing this as it could be deadly. Schenice, at Chrysler Jeep informed today there was a "warranty" for this specific code but that it expired on January 22nd 2023, we were never made aware of this or it would have been fixed as I have children I drive around with. Something that could be deadly should never have an expiration date on the warranty. We take our vehicle to Kaiser Bros. for all repairs and maintenance and this was never once brought to our attention.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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