Jeep Cherokee Complaints (2019)

1,674 consumer complaints on file.

#11122133August 24, 2018
POWER TRAIN
THE TRANSMISSION TAKES FAR TOO LONG TO DOWNSHIFT WHEN CALLED UPON FOR A QUICK DROP IN GEARS. WHEN DRIVING AT HIGHWAY SPEEDS OR EVEN NORMAL CITY SPEEDS, WHEN YOU NEED TO CHANGE LANES FOR A QUICK PASS OF ANOTHER VEHICLE AND PUSH THE ACCELERATOR TO THE FLOOR, THE VEHICLE IS LEFT WAITING FOR 2 TO 3 SECONDS FOR A DOWNSHIFT WITH ONLY COASTING POWER, NO ACCELERATION. THIS LAG TIME FOR A DOWNSHIFT & APPLICATION OF POWER CLEARLY NEEDS TO BE ADDRESSED BECAUSE IT IS HARDLY SAFE OR REASONABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121211August 21, 2018
ENGINE
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY LOST POWER AND STALLED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (KREBS CHRYSLER/JEEP, 100 KREBS DR., GIBSONIA, PA), BUT NO FAILURE WAS FOUND. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000. *TT *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121248August 21, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
BRAND NEW CAR WITH 12 MILES ON IT, CHECK ENGINE LIGHT ON, WILL NOT GO OVER 27 MPH ON HWY. WHEN TRY TO FILL WITH GAS IT FLUSHES BACK OUT THE TANK. ALREADY SERVICED FOR INTERNAL BRAKE SWITCH FAILURE. AFTER PICKED UP, RAN FINE FOR 48 HOURS THEN ABS WARNING LIGHT CAME ON , A W/EXCLAMATION POINT LIGHT CAME ON AND MESSAGE SAYING..."SERVICE STABILITY CONTROL" NOW JEEP IS BACK IN SHOP. DO NOT FEEL SAFE IN IT AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121277August 21, 2018
ENGINE
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING 35 MPH, THE CONTACT HEARD A CHIME AND THE VEHICLE SLOWED DOWN AND SHUT OFF IN THE LEFT LANE. THE BATTERY INDICATOR FLASHED AND START UP INSTRUCTIONS APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE RESTARTED AFTER THE SECOND ATTEMPT AND WAS DRIVEN TO AUTONATION CHRYSLER DODGE JEEP RAM (2201 VICTORY DRIVE, COLUMBUS, GA 31901, (855) 616-5890) FOR DIAGNOSTIC TESTING, BUT NO FAILURES WERE FOUND. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER, BUT THERE WAS NO INDICATION OF WHAT CAUSED THE FAILURE. NO REPAIRS WERE PERFORMED. THE FAILURE MILEAGE WAS 355.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120959August 19, 2018
ELECTRICAL SYSTEM, ENGINE
IN THE LAS 3 WEEKS THE JEEP 2019 CHEROKEE LATITUDE PLUS WHEN I WAS DRIVING SHUT OFF WHILE I WAS 5 MILES PER HOURS THIS IS NOT SAFE AT ALL, I TOOK IT TO THE DEALER AND THEY SAID IS ANYTHING WRONG WITH THE CAR, BUT I AM SCARE TO DRIVE THE BRAND NEW CAR ON THE FREEWAY, RIGHT NOW THE CAR IS AGAIN AT THE DEALER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120097August 15, 2018
ENGINE
THREE TIMES WHILE DRIVING, THEN MAKING A 90 DEGREE TURN, MY CAR HAS STALLED OUT. THE ONLY LIGHT THAT COMES ON IS THE BATTERY LIGHT, AND A MESSAGE ON THE DASH THAT SAYS SOMETHING LIKE "CAR IS NOT IN PARK" . EACH TIME THIS HAS HAPPENED I HAVE HAD TO PULL QUICKLY TO THE SIDE OF THE ROAD, PUT THE CAR IN PARK AND RESTART THE CAR. THERE IS NEVER ANY WARNING LIGHT THAT THE CAR IS ABOUT TO STALL; THE ONLY LIGHT THAT COMES ON IS THE BATTERY LIGHT, AND THAT IS AFTER THE CAR HAS STALLED. I'VE TAKEN IT TO THE JEEP DEALER AND THEY TOLD ME THAT THE OIL WAS LOW AND IT IS ACTUALLY A SAFETY FEATURE THAT THE CAR WILL STALL WHEN THE OIL IS LOW. MY CAR IS NEW, IT ONLY HAS 5200 MILES ON IT. THE OIL SHOULD NOT BE LOW. FURTHERMORE, I DO NOT CONSIDER IT A SAFETY ISSUE THAT THE CAR STALLS WHILE DRIVING, WITHOUT ANY WARNING THAT THE CAR IS ABOUT TO STALL. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119476August 12, 2018
ELECTRICAL SYSTEM, ENGINE
PURCHASED 2019 JEEP CHEROKEE LATITUDE 4X4 2.4L ENGINE ON MAY 12TH. ONLY HAVE 1,700 MILES AND IT HAS STALLED ON ME ON THREE OCCASIONS NOT DUE TO THE ESS. JUNE 2018: -1ST: WHILE ENTERING THE FREEWAY DURING RUSH HOUR IT STALLED, CAUSING ME TO COAST TO A STOP ON THE SIDE, PUT IT IN PARK, AND RESTART IT. ALMOST CAUSED AN ACCIDENT. TWO WEEKS LATER: -2ND: COASTING TO A STOP SIGN, STALLED, COASTED TO STOP, PUT IN PARK, RESTARTED. AUGUST 2018: TODAY: COASTED TO STOP SIGN, STALLED, RESTARTED. IT HAS BEEN TO THE DEALER TWICE ALREADY SINCE I PURCHASED IN MAY, THEY CANNOT FIGURE IT OUT AND I'M NOT ALONE, PLEASE SEE THIS ARTICLE: HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T77882_DS917392 THIS IS A HUGE SAFETY CONCERN AS I'M NERVOUS IT WILL HAPPEN WHILE ON FREEWAY, ALL THREE TIMES THE BATTERY LIGHT CAME ON AS WELL AS THE CHARGING ICON. DEALER HAS NO IDEA WHAT IS CAUSING THIS AND I'M PAYING $457 FOR A BRAND NEW VEHICLE THAT IS UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118761August 9, 2018
ENGINE
WHILE DRIVING A VEHICLE WITH ONLY 4200 MILES ON IT, THE JEEP STALED WITHOUT WARNING. JEEP RESTARTED AND WAS DRIVEN. WHEN I CALLED THE LOCAL DEALERSHIP, I WAS INFORMED TO CHECK MY OIL LEVEL - THAT IT WOULD BE LOW AND TO REFILL. I ASKED HOW THEY KNOW THIS AND THE DEALERSHIP'S SERVICE CENTER INFORMED ME THAT THIS IS A "KNOWN ISSUE" WITH THE 2.4 LITER ENGINE AND IS "COMMON". I CHECKED MY OIL, SURE ENOUGH, IT WAS LOW - I WOULD SAY TWO (2) QUARTS LOW (IN A 5 QUART SYSTEM). NO "CHECK ENGINE LIGHT", NO "SERVICE ISSUE ANNOUNCEMENT" FROM JEEP - NO WARNING AT ALL FOR A "KNOWN ISSUE". THIS IS INEXCUSABLE! OIL TEMP WAS NEVER ABOVE HAFT WAY, I STILL HAVE 30% ON THE OIL CHANGE METER. I OWNED A 2014 JEEP CHEROKEE AND NEVER HAD AN ISSUE WITH A 2.4L ENGINE. CAN'T WAIT TO SEE WHAT JEEP IS GOING TO DO FOR ALL THE JEEP CHEROKEE OWNERS THAT THIS "KNOW ISSUE" IS GOING TO AFFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104563June 28, 2018
ENGINE
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE STATIONARY, THE VEHICLE STALLED WITHOUT WARNING AND COMPLETELY LOST POWER. ON ANOTHER OCCASION, WHILE DRIVING 40 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO GWINNETT CHRYSLER DODGE JEEP RAM (5054 US-78, STONE MOUNTAIN, GA 30087) WHERE IT WAS DIAGNOSED THAT THERE WAS NO OIL IN THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,710.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103573June 23, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
I BOUGHT THIS CAR BRAND NEW AND NOT EVEN A WEEK LATER IT WAS THROWING EVERY SINGLE CODE POSSIBLE. TRIED TO DRIVE IT TO THE DEALERSHIP BUT IT DIED 17 TIMES INCLUDING IN THE MIDDLE OF TRAFFIC.. EVERY WARNING LIGHT WAS ON SAYING SERVICE SOMETHING DIFFERENT EVERYTIME. AFTER HAVING IT TOWED TO THE DEALERSHIP WITH EXACTLY 300 MILES ON IT THEY PRINTED A SHEET WITH 35+ CODES THAT THE CAR WAS SHOWING. ITS BEEN OVER A WEEK AND AFTER CHECKING IN THEY SAID THEY HAVE NO IDEA HOW/IF IT CAN BE FIXED. AT THIS POINT EVEN IF IT CAN BE FIXED WHATS TO SAY IT WON'T HAPPEN AGAIN. ITS A SERIOUS SAFETY ISSUE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101896June 14, 2018
ELECTRICAL SYSTEM
I HAVE HAD SEVERAL ISSUES WITH THIS CAR IT STARTED OUT WITH WHEN I WENT TO GO CHANGE THE RADIO ON THE TOUCH SCREEN THE SCREEN WAS SO HOT IT BURNT MY FINGER. I MADE AN APPOINTMENT WITH JLS JEEP AND THEY SAID THERE WERE A LOT OF RADIO CODES COMING UP SO THEY WERE GOING TO REPLACE IT. AFTER THE RADIO IS REPLACED MY CAR THEN DECIDED TO WAS NOW GOING TO SHUT OFF ON ME WHILE I WAS DRIVING AT SPEEDS 55MPH. THE D ON THE SHIFTER STARTED FLASHING AND THEN THE SCREEN ABOVE THE STEERING WHEEL STARTED FLASHING SAYING PUT THE CAR IN PARK AND TURN IT OFF. DURING THIS TIME I COULD NO LONGER USE THE GAS PEDAL AND HAD LITTLE CONTROL OVER THE STEERING WHEEL FOR IT WAS STIFF ALMOST AS IF THE CAR JUST LOCKED UP. SINCE I WAS ON A HIGHWAY WHERE THE SPEED LIMIT IS 55MPH I WAS VERY LUCKY THAT ANOTHER CAR DID NOT HIS ME SINCE THERE WAS LITERALLY NOTHING I COULD DO UNTIL THE CAR CAME TO A COMPLETE STOP AND THEN I HAD TO PUT IT IN PARK AND TURN IT ON AND OFF AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098659May 29, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
VEHICLE LOCKED UP AFTER STEPPING ON BRAKE AT STOP LIGHT. DASH LIGHTS STARTED BLINKING OFF AND ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097812May 24, 2018
ENGINE
ENGINE SHUTS OFF ITSELF WHILE DRIVING AT 40MPH IN 3 DIFFERENT OCCASIONS . ALL ISSUES IN THIS CAR START WITH THE RADIO RESETING ITSELF TO ANTITHEFT/ENGINEER MODE OR SHUTTING OFF *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091657May 3, 2018
ELECTRICAL SYSTEM
THE RADIO WILL SUDDENLY GO OUT AND MULTI-COLORED LINES WILL APPEAR ON THE LEFT SIDE OF THE SCREEN. SOMETIMES THE MUSIC WILL CONTINUE TO PLAY OTHER TIMES IT WILL NOT. IT SEEMS TO BE EFFECTING THE RUNNING LIGHTS ONLY ON ONE SIDE. THE TIME FRAME WHEN IT GOES OUT AND COMES BACK ON VARIES, ANYWHERE FROM A FEW SECONDS OR UNTIL I SHUT THE VEHICLE OFF AND TURN IT BACK ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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