Jeep Cherokee Complaints (2019)

1,674 consumer complaints on file.

#11204437April 29, 2019
SERVICE BRAKES, VEHICLE SPEED CONTROL, WHEELS
BREAKS FEEL WORN OUT AND WHEN I BREAK YOU CAN HEAR NOISE.ALSO THE DISC LOOK WORN OUT AND VEHICLE IS BEGINNING TO DRIVE POORLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204491April 29, 2019
ENGINE
TRANSMISSION JERKS FROM 1ST TO 3RD GEAR, GIVES YOU WIPE LASH,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203608April 24, 2019
STRUCTURE:BODY
SINCE THE DAY I PICKED UP THIS 2019 JEEP CHEROKEE LIMITED TWO WEEKS AGO, THE HOOD SHAKES AND FLUTTERS IN CERTAIN DRIVING CONDITIONS CAUSING SAFETY CONCERNS. DRIVING INTO HIGH WINDS AND OVER 55 MPH, AIR GETS UNDER THE HOOD IN SUCH A WAY THAT IT SEEMS AS IF THE HOOD COULD BREAK LOOSE CAUSING EITHER INJURIES OR AN ACCIDENT. IT GETS EVEN WORSE WHEN DRIVING IN SIDE WINDS AND MEETING SEMI TRUCKS. IT ACTUALLY APPEARS THAT THE GUST OF WIND COMING OFF THE TRUCK IS GOING TO TAKE THE HOOD OFF OF THE VEHICLE. DRIVING THIS CHEROKEE IN THESE CONDITIONS HAS PERSONALLY CAUSED ME VERY HIGH ANXIETY TO THE POINT WHERE I AM CONSTANTLY FOCUSED ON THE HOOD RATHER THAN THE ROAD. WHEN MEETING SEMI TRUCKS ON THE HIGHWAY, I PULL AS FAR TO THE RIGHT AS POSSIBLE SOMETIMES COMPLETELY GOING OFF THE ROAD IN AN ATTEMPT TO MINIMIZE THE WIND GUST. THESE ARE MAJOR SAFETY CONCERNS TO ME AND I DON'T FEEL SAFE DRIVING THIS VEHICLE ON PUBLIC ROADS. IT HAS GOTTEN TO THE POINT WHERE I HAVE TO TAKE ANTI ANXIETY MEDICATION JUST TO GET THE COURAGE TO DRIVE ON THE HIGHWAY, THUS CAUSING OTHER SAFETY ISSUES AND FEELING AS IF I'M BEING AN IRRESPONSIBLE DRIVER. THE JEEP DEALER HAS ADJUSTED THE HOOD LATCH AND BUMPERS BUT THE PROBLEM STILL EXISTS JUST AS IT DID WHEN I PURCHASED THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203101April 23, 2019
STRUCTURE:BODY
WHILE TRAVELING ON THE INTERSTATE AND PASSING SEMI-TRUCK TRAILER'S THE 2019 JEEP CHEROKEE HOOD VIBRATES EXCESSIVELY UP AND DOWN (I-70 SPEED LIMIT IS 75 MPH). THE UP AND DOWN HOOD VIBRATION ACTION CAUSES THE A STOP / START MESSAGE TO APPEAR IN THE INSTRUMENT CLUSTER DISPLAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202981April 22, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM
PURCHASED THE VEHICLE BRAND NEW IN NOVEMBER 2018 AND ON SEVERAL OCCASIONS WITHIN THE PAST COUPLE MONTHS, INCLUDING TODAY, THE RED BRAKE LIGHT ON THE DASH HAS SPONTANEOUSLY ACTIVATED. MOST OF THE TIME IT OCCURS WHEN I COME TO A STOP LIGHT AND AUTO SHUT OFF KICKS ON, HOWEVER, THIS ISSUE IS VERY SERIOUS SINCE ITS BASICALLY STALLING MY VEHICLE WHILE IN ROUTE, AND IS VERY SCARY SINCE I DRIVE MY CHILD AROUND. I'VE ALSO TAKEN IT INTO THE DEALERSHIP TO HAVE IT LOOKED AT AND THEY ARE UNABLE TO DETERMINE THE ISSUE, WHICH IS EXTREMELY DISHEARTENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197135April 18, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), SEAT BELTS
RENTED VEHICLE 2019 JEEP CHEROKEE GOING OUT OF TOWN. ON MY WAY TO HOUSTON. ON AN EXIT ON MY WAY TO PUT GAS TOOK THE EXIT AND THE JEEP COULD NOT BRAKE WAS WITH MY TWO KIDS. I TRIED TO BRAKE TRUCK DIDNT STOP ENDED UP FLIPPING OVER IN A DITCH. SINGLE VEHICLE ACCIDENT. BROKEN ANKLE IMMEDIATE SUGERY PLATE 10 SCREWS. BROKEN FEMUR BONE. BROKEN RIBS. MY SON WAS AIRLIFTED TO SAN ANTONIO AND DAUGHTER IN ICU. TERRIBLE ACCIDENT I THANK GOD FOR GIVING US ANOTHER CHANCE. THE JEEP CHEROKEE BRAKES DID NOT WORK AND IT STALL IT COULDNT STOP AT ALL. IM AFRAID OF DRIVING MY LIFE HAS CHANGE DRAMATICALLY. ALSO MY SEATBELT GOT LOCKED I COULD HAVE DIED THEY HAD TO CUT IT W/ A KNIFE. THAT IS VERY DANGEROUS COULDNT GET OUT OF THE VEHICLE DUE TO SEATBELT BEING LOCKED. PHOTOS ATTACHED. *JB
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11196847April 17, 2019
ENGINE
CAR STALLING WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196396April 15, 2019
ELECTRICAL SYSTEM
RADIO VOLUME CONTROL ISSUES. VOLUME FADES IN AND OUT SPORADICALLY. HAPPENS ANYTIME. THIS MAKES RADIO UN-USABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196044April 13, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
AS I AM DRIVING THE BATTERY LIGHT COMES ON AND THE CAR STARTS TO STALL AND I AM PROMPTED TO PUT THE CAR IN PARK AS THE D IS BLINKING AS IS THE BATTERY LIGHT. I HAVE TO TURN MY CAR OFF THEN BACK ON AND IT TAKES A MINUTE TO TURN ON THEN IT GOES. MY BATTERY IS AT ITS HALFWAY MARK PER THE VEHICLE INFO ON THE CAR. THEN WHEN I TURN CORNERS MY CAR BEEPS AND THE SPEEDOMETER WORD APPEARS ABOVE THE SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195795April 12, 2019
POWER TRAIN
I WAS APPROACHING A TRAFFIC CIRCLE AND HAD TO YIELD. I NEVER CAME TO A COMPLETE STOP, BUT WAS TRAVELING AROUND 5MPH. I PRESSED ON THE ACCELERATOR TO CONTINUE ON THE CIRCLEAND MY CAR STALLED. I WAS ALMOST SIDE SWIPED DUE TO MY VEHICLE ENTERING THE CIRCLE AND NOT ACCELERATING FOR APPROXIMATELY 10 SECONDS. THIS HAS HAPPENED ON SEVERAL OCCASIONS WHEN COMING TO A YIELD AREA. MY COUNTY HAS OVER 150 TRAFFIC CIRCLES WITH YIELD SIGNS. THIS WILL BE DANGEROUS WITH THIS HAPPENING FREQUENTLY. I AM MARKING THIS AS OCCURING 4/11/19 BECAUSE IT WAS VERY BAD THAT OCCASION. IT MADE ME THINK OF THE TIMES IT HASN'T BEEN AS NOTICEABLE IN THE PAST THOUGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194435April 7, 2019
SERVICE BRAKES
ON MARCH 29, 2019 AS I WAS DRIVING TO WORK AND WAS APPROACHING THIS INTERSECTION, THE LIGHT CHANGED TO YELLOW. WHEN I PUT MY FOOT ON THE BRAKES SO THAT I COULD STOP FOR THE LIGHT, THE BRAKE PEDAL WENT TO THE FLOOR. I WAS UNABLE TO STOP FOR THE LIGHT WHICH TURNED RED FOR ME BY NOW AND I WAS DRIVING AT APPROXIMATELY 25 TO 30 MILE AN HOUR. I TRIED PUMPING THE BRAKES, BUT THE BRAKE PEDAL WAS POSITIONED ON THE FLOOR. AS I HAD NO OTHER CHOICE BUT TO GO THROUGH THE RED LIGHT, I KEPT MY HAND ON THE HORN TO TRY AND AVOID AN ACCIDENT. THERE WERE CARS STARTING TO GO THROUGH THE INTERSECTION, THE CLOSEST CAR ALMOST HIT MY PASSENGER SIDE OF THE CAR. BETWEEN THAT CAR STOPPING SHORT, AND ME STEERING AROUND THEM, SERIOUS INJURY AND OR DEATH WAS AVOIDED, AFTER I PAST THE INTERSECTION I PUT THE CAR INTO NEUTRAL AND EASED ON THE PARKING BRAKE TO STOP MY BRAND-NEW 2019 JEEP, AND THEN PUT IT IN PARK AND TURNED THE CAR OFF. BY THIS POINT I WAS A COMPLETE AND TOTAL NERVOUS WRECK. HOW COULD MY BRAND NEW 2019 JEEP CHEROKEE LATITUDE PLUS THAT I HAD BEEN DRIVING FOR THIRTEEN DAYS HAVE BRAKE FAILURE? I HAVE DRIVING FOR 45 YEARS AND NEVER HAD ANYTHING LIKE THIS HAPPEN. I WAS A LITTLE OVER TWO MILES AWAY FROM WORK WITH NO TRAFFIC LIGHTS OR STOP SIGNS. SO I STARTED THE CAR UP (STILL SHAKING LIKE A LEAF) WITH THE INTENTION OF DRIVING VERY SLOWLY AND USING THE PARKING BRAKE TO GET TO WORK. TO MY SURPRISE THE BRAKES WERE WORKING AND I MADE IT TO WORK STILL SHAKY AND SCARED TO BE IN THE CAR LET ALONE DRIVING IN IT. GOD WAS WITH ME THROUGH THIS TO BE ABLE TO AVOID ANY KIND OF ACCIDENT THAT COULD HAVE LED TO SERIOUS INJURY OR DEATH. ON MY DRIVE IN I HAVE SEVERAL INTERSECTIONS THAT ARE MAJOR HIGHWAYS THAT TRACTOR TRAILERS USE. I HAVE TO WORRY THAT WHAT IF THE BRAKES GO OUT AT ONE OF THESE INTERSECTIONS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194183April 5, 2019
ELECTRICAL SYSTEM
AM RADIO MUFFLES ON OCCASION. I HAVE THE ALPINE RADIO SYSTEM WITH SURROUND SOUND. IT ALSO HAS SIRIUS RADIO WHICH IS NOT BEING SUBSCRIBED TO. IT HAS BEEN NOTICEABLE WHEN CAR GOES UNDER AN OVERPASS BUT HAS ALSO HAPPENED AT OTHER TIMES. SEEMINGLY WHEN CROSSING INTERSECTIONS. HAVE NOT NOTICED THIS ON FM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193855April 4, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
WHEN MY VEHICLE IS IN MOTION, DRIVING THROUGH CITY STREETS, AND I TRY TO APPLY THE BREAK IT ACCELERATES INSTEAD. THE RPM'S WILL REACH 4000 OR 5000 AND HOLD THERE. I WAS TOLD BY CHRYSTLER TO APPLY THE GAS QUICKLY THEN BREAK WHEN THIS HAPPENS TO STOP MY VEHICLE. THIS IS UNSAFE AND I DO NOT FEEL COMFORTABLE IN MY OWN CAR. I ALSO HAVE AN ISSUE WITH THE ENGINE MAKING A KNOCKING SOUND AT TIMES, AND THE RADIO FADES IN AND OUT, WITH THAT FEATURE TURNED OFF, AS WELL AS SHUTTING COMPLETELY DOWN AND RESETTING ITSELF. PRIOR TO THE RECALL IN NOV OF 2018 THIS SAME VEHICLE FROM ONE WEEK OF PURCHASE WOULD STALL WHILE I WAS DRIVING THROUGH CITY STREETS. ALL OF THESE THINGS HAPPEN AT A SPEED OF 35 OR LESS. THE CAR WENT FROM STALLING TO AFTER RECALL UPDATE IT IS NOW ACCELERATING WHEN TRYING TO STOP. THE DEALER HAS NOT BEEN ABLE TO REPLICATE AND CHRYSTLER EITHER SO THEY ARE SAYING THERE IS NOTHING WRONG WITH THE VEHICLE. I DO NOT FEEL SAFE IN MY OWN CAR. I AM WORRIED THERE WILL BE A TIME I WILL NOT BE ABLE TO STOP THE CAR BEFORE CAUSING AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193679April 3, 2019
ELECTRICAL SYSTEM, ENGINE
MARCH 2019 I WAS MAKING A RIGHT HAND TURN GOING ABOUT 4-6 MPH ONTO A BUSY HIGHWAY, WHEN ALL OF SUDDEN MY VEHICLE STALLED IN THE MIDDLE OF THE LANE I WAS TURNING ONTO. ALL THE DASH LIGHTS TURNED ON. I PLACED THE VEHICLE QUICKLY IN PARK , RESTARTED THE VEHICLE , PLACED IT IN GEAR AND HURRIED TO GET OUT OF THE LANE OF TRAVEL. I THEN NOTICED A WARNING LIGHT , IT'S THE AUTO STOP START SYMBOL WITH A CIRCLE AROUND THE A WITH AN EXCLAMATION POINT NEAR TO THE MILEAGE AREA. THANKFULLY I TOOK A PICTURE OF THIS ERROR. I TOOK MY VEHICLE TO NAPLETON AND THE SERVICE ADVISOR STATED THAT THE VEHICLE COULD HAVE A BATTERY ISSUE OR THE OIL IN THE VEHICLE WAS LOW. THE BEST THING ABOUT THE ERROR SIGN IS, THAT IT CLEARS AFTER YOU SHUT YOUR VEHICLE OFF AND RESTART IT. EVEN AFTER SHOWING THE PICTURE OF THE ERROR THE SERVICE DEPARTMENT CAN NOT DUPLICATE THE ISSUE. STATED THE VEHICLES SYSTEM IS NOT SHOWING ANY ERROR CODES WHEN THEY PLUG IN THEIR CODE BOX. IT'S BEEN ALREADY 4 DIFFERENT OCCASIONS MY VEHICLE STALLS WHILE TURNING OR STOPPED AT A LIGHT TRYING TO MOVE FORWARD. I GUESS CHRYSLER WILL NOT RECOGNIZE THE ISSUE THEY ARE HAVING WITH THESE VEHICLE UNTIL SOMEONE LOSES THEIR LIFE AND THEY GET SUED FOR DAMAGES. I SHOULDN'T HAVE TO DEAL WITH A STALLING PROBLEMS A NEW VEHICLE WITH LESS THAN 5000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193185April 1, 2019
ENGINE
ISSUE STARTED AT 3,500 MILES. WHEN MAKING A RIGHT OR LEFT TURN A CHIME WOULD GO OFF AND THE BATTERY OR ENGINE LIGHT WOULD COME ON, THE D FOR DRIVE WOULD FLASH ON THE CONSOLE, AND VEHICLE WAS BASICALLY STALLED. TRYING TO ACCELERATE DID NOTHING. HAD TO TURN CAR OFF AND BACK ON. DEALERSHIP SAID IT WAS LOW ON OIL AND CAR WENT INTO SELF-PRESERVATION MODE. HAPPENED TWO MORE TIMES BEFORE I HIT 7,500 MILES. DEALER KEPT ADDING OIL EACH TIME. WAS TOLD THIS ENGINE HAD A HARDER THAN NORMAL BREAK IN PERIOD UP TO 7,500 MILES. WAS TOLD TO COME BACK FOR OIL CHANGE IN ANOTHER 5,000 MILES. OIL WAS CHECKED AT 1,000 AND 2,000 MILES AND WAS NOT LOW. AT 4,100 MILES THE ISSUE STARTED AGAIN AND HAPPENED THREE TIMES DRIVING TO WORK AND THEN ONCE GOING TO THE DEALER. THE JEEP IS BACK AT THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192699March 31, 2019
EQUIPMENT:ELECTRICAL:INFOTAINMENT, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
UCONNECT SYSTEM MALFUNCTIONING. WHILE DRIVING IT AUTOMATICALLY SWITCH THE CONTROLS BETWEEN RADIO TO CAR PLAY TO A/C HIGH FAN SPEED AND CHANGE HEATING SETTINGS - IT REPEATS IT OVER AND OVER ENABLING RANDOM FUNCTIONS WITHOUT ALLOWING US TO CONTROL IT. FINALLY NEED TO SWITCH OFF ENTIRE SYSTEM ELSE WE CANNOT DRIVE THE CAR SAFELY. *DT*JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11192726March 31, 2019
ELECTRICAL SYSTEM, ENGINE
CAR RADIO/COMPUTER TURNS OFF SEVERAL TIMES WHILE DRIVING, WON'T RECONNECT TO CARPLAY (WHICH HAS NAVIGATION) UNTIL YOU STOP THE VEHICLE AND RESTART THE ENGINE, CAR DOES NOT REGISTER FOB ACTION (UNLOCK, RESTART, OPEN TAILGATE, ALARM) AND THE BATTERIES WERE GOOD AND THE CAR DIDN'T GIVE ALERT THAT NO FOB WAS DETECTED. ONCE I FINALLY GOT IN THE CAR, THE ENGINE WOULDN'T START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192768March 31, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, FUEL/PROPULSION SYSTEM
FOR THE THIRD TIME, THE VEHICLE HAS LOST POWER AT HIGHWAY SPEED. IT STARTS COASTING AND THE MOTOR RUNS BUT DEPRESSING THE GAS PEDAL HAS NO EFFECT. THE LAST TIME IT HAPPENED, WE WERE ON A CURVING MOUNTAIN ROAD AND ALMOST GOT RUN OVER BY AN 18 WHEELER. THIRD TIME THIS HAS HAPPENED AND THE DEALER HAS NOT BEEN ABLE TO FIX. THIS HAS TO STOP, BRAND NEW CAR STALLING AT HIGHWAY SPEEDS. EACH TIME WE WERE AT HIGHWAY SPEEDS. MULTIPLE LIGHTS COME ON THE DASHBOARD, SEE ATTACHED PHOTO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192647March 30, 2019
ELECTRICAL SYSTEM, POWER TRAIN
THE VEHICLE KEEPS STALLING WITHOUT WARNING RECAL#UA9/NHTSA 18V-739 THE DEALER HAD THE CAR TO FIX THE RECALL. THE CAR STILL DOES THE SAME THING AS IT DID BEFORE RECAL. IT HAS BEEN IN 6-8 TIMES FOR THIS PROBLEM. DEALER INSTALLED A DATA RECORDER AND IT DID NOT RECORD AN EVENT TWICE. IT HAPPENS ON THE HIWAY, THE STREET AND IN FRONT OF THE HOUSE WHEN GOING INTO DRIVEWAY;
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192436March 29, 2019
POWER TRAIN
2ND REPORT FOR TRANS ISSUES NOW. REPROGRAMMING FROM DEALERSHIP DID NOT WORK FROM 1ST TRY AT REPAIR. AND HAD TO REPLACE MOTOR MOUNT DUE TO TRANS ISSUE. CAR TRIES TO LUNGE WHEN STOPPED AT TRAFFIC LIGHT. DOWNSHIFTS AND STAYS WHILE ON EXPRESSWAY, HAVE TO SLOW DOWN THEN SPEED BACK UP TO CORRECT. WHEN REVERSING, COME TO A STOP THEN SWITCH TO DRIVE THE VEHICLE "SLAMS" INTO GEAR. NOW THE MOTOR MOUNT IS CLUNKING AGAIN. AGAIN THIS IS 2ND TIME FOR SAME ISSUES IN 6 MONTHS OR 1966 MILES OF OWNERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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