Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#10920220October 31, 2016
POWER TRAIN
PERDIDA DE POTENCIA, SALTA LOS CAMBIOS Y PIERDE ACELERACIN. EN LA PANTALLA SE REPORTA REVISIN DE TRASMISIN. ESTE PROBLEMA LO REPORTAN MUCHOS USUARIOS EN INTERNET. TIENE 400 KM Y 2 SEMANAS DE USO. QUED BLOQUEADA Y TODOS LOS TESTIGOS PRENDIDOS. EL CARRO IBA EN UNA AUTOPISTA Y PERDI TODA LA ACELERACIN Y SE PAR, CON EL PELIGRO DE CAUSAR UNA COLISIN. SALTA DE UN CAMBIO A OTRO Y NO ACELERA MAS, PARA SALIR DE "P" SUENA DURSIMO Y EN "D" NO SE MUEVE SOLA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919969October 29, 2016
EXTERIOR LIGHTING
THE FIRST TIME I DROVE MY 2016 JEEP CHEROKEE AT NIGHT I COULD NOT SEE AS WELL AS WITH MY OTHER CARS ,I THOUGHT SOMETHING WAS WRONG WIYH MY HEADLIGHTS SO I STARTED LOOKING ON LINE AND FOUND LOTS OF OTHER PEOPLE WITH THE SAME PROBLEM.I TALKED TO THE SERVICE DEPT.AND THEY TOLD ME THERE ISNT ANY RECALLS ON THIS PROBLEM.I THINK JEEP SHOULD DO SOMETHING ABOUT THIS BEFORE SOMTHING SERIOUS HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918477October 24, 2016
POWER TRAIN
THE SERVICE LIGHT CAME ON TO SERVICE THE TRANSMISSION AS I WAS DRIVING. I IMMEDIATELY CHECKED THE TRANSMISSION TEMPERATURE GAUGE AND IT READ 154 DEGREES THE CAR THEN SUDDENLY SHUTDOWN. I HAD TO COAST TO THE SIDE. IT ACTED AS THOUGH IT HAD SHIFTED INTO NEUTRAL BUT IT STILL SHOWED IN DRIVE. IT WAS VERY SCARY AND VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918087October 22, 2016
UNKNOWN OR OTHER
ON OCT. 21, 2016, WHILE BACKING OUT OF A PARKING SPACE, ANOTHER VEHICLE THAT HAD BEEN PARKED BEHIND ME ALSO BACKED UP. OUR TWO VEHICLES COLLIDED - BUMPER-TO-BUMPER, AT A SLOW SPEED (PROBABLY 2-3 MPH). VERY MINOR DAMAGE RESULTED - THE REFLECTOR ON MY REAR BUMPER WAS BROKEN. I AM SURPRISED THAT MY SAFETY WARNING SYSTEM DID NOT ACTIVATE TO ALERT ME TO THE IMPENDING COLLISION. THIS SYSTEM VERY RELIABLY ACTIVATES IF I'M BACKING UP AND CROSS TRAFFIC IS NEAR, OR IF I'M APPROACHING ANOTHER VEHICLE WHILE PARALLEL PARKING. I'M WONDERING IF THIS SYSTEM HAS A "BLIND SPOT" THAT PREVENTED IT FROM WORKING IN THE CASE OF YESTERDAY'S COLLISION.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10916193October 14, 2016
EXTERIOR LIGHTING
THE HEADLIGHTS ON THIS CAR ARE EXTREMELY DIM AND MAKE DRIVING AT NIGHT, IN THE RAIN OR SNOW VERY HAZARDOUS. I TOOK THE CAR TO MY DEALERSHIP AND THEY AGREE THEY ARE DIM BUT SAID THAT THEY ARE IN WORKING ORDER. THEY GET THIS COMPLAINT FREQUENTLY. SO NO FIX OR UPGRADE AVAILABLE. NO MY EYES ARE NOT THE PROBLEM. CHRYSLER MADE STANDARD VERY BRIGHT LIGHTS ON ALL OF THE 2017 MODELS. NOT A COINCIDENCE. THIS IS A DANGEROUS SITUATION. I DRIVE ON DARK BACK ROADS IN THE HILLS FREQUENTLY. IT ISN'T JUST A NUISANCE BUT A TRULY DANGEROUS SITUATION. CHRYSLER NEEDS TO ADDRESS THIS IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915752October 13, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING 5 MPH, THE VEHICLE ACCELERATED RAPIDLY ON ITS OWN AND CRASHED INTO A GARAGE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A BODY SHOP. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 1,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10911387October 3, 2016
POWER TRAIN
AUTOMATIC TRANMISSION IS DOESN'T SEEM AS SMOOTH AS WHEN I FIRST BOUGHT THE VEHICLE, DRIVING WITH MORE WHIPLASH FROM SHIFTING GEARS. VEHICLE ACCELERATES SLOWLY, BUT GEARS JUMP SHIFT PRETTY QUICKLY PERHAPS TOO SOON BEFORE REACHING PROPER SPEED (MPH). ACCELERATING OVERALL JUST DOESN'T FEEL OR SOUND RIGHT WHEN STOPPED AT A TRAFFIC LIGHT AND THEN ACCELERATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910174September 28, 2016
POWER TRAIN
THE TRANSMITION SHIFT HARD AND CAUSES WHIP LASH AHD STICKS IN GEAR, SKIPS GEARS,IT HORRIBLE ETC..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909851September 26, 2016
POWER TRAIN
SERVICE TRANSMISSION AND ENGINE LIGHT CAME ON WHILE DRIVING ABOUT 58 MPH TRANSMISSION BASICALLY DISENGAGED WHILE DRIVING ON THE HIGHWAY. AFTER SLOWING AT A STOPLIGHT , THE CAR WOULD NOT ACCELERATE AND I WAS NEARLY REAR ENDED. CAR HAS BEEN AT DEALERSHIP FOR 5 DAYS, DUE TO BE READY FOR PICK UP TOMORROW AFTER CHANGING TCM. I WAS ONLY OFFERED A RENTAL THIS AFTERNOON-GEE THANKS!AFTER SOME RESEARCH, I AM FINDING MANY SIMILAR STORIES IN WHICH THE REPAIRS DO NOT HOLD AND THE OWNERS HAVE CONTINUED PROBLEMS, THE MOST WORRISOME IS THE TRANSMISSION DISENGAGING MID DRIVE, AND MULTIPLE BREAKDOWNS AND SERVICE VISITS . I DO NOT FEEL SAFE IN THIS CAR AND SHOULD THIS MALFUNCTION CAUSE ME TO BE CRASHED INTO AND I SURVIVE, I WILL COME AT CHRYSLER-WHO'S ADVISE THUS FAR WAS THAT I PURCHASE A SERVICE PLAN-AGAIN, GEE THANKS- I WILL COME AT THEM WITH A FURY THAT IS UNMATCHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908931September 23, 2016
ENGINE
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING 75 MPH, THE VEHICLE DECELERATED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE ENGINE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT ABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THERE WERE NO RECALLS FOR THE FAILURE. THE FAILURE MILEAGE WAS 2,900....UPDATED 12/14/16 *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906111September 13, 2016
SERVICE BRAKES
I HAD MY 2016 JEEP CHEROKEE IN TO SERVICE AT ABOUT MILEAGE 1800. THE JEEP DEALER REPORTED TO ME THAT HE UPGRADED MY SOFTWARE TO THE LATEST AND GREATEST AND PRODUCED A SOFTWARE UPGRADE NUMBER WHICH MEANT NOTHING TO ME, BUT THE DEALER ASSURED ME THAT CERTAIN FIXES WERE ADDRESSED, INCLUDING THE IMPORTANT PARKING BREAK IMPROVEMENT, WHERE IF THE CAR IS PLACED INTO PARK, AND THE DRIVER DOOR IS OPENED, THEN THE PARKING-BREAK WOULD/SHOULD BE AUTOMATICALLY ENGAUGED. YESTERDAY, THE FIRST TIME THIS FEATURE SHOULD HAVE BEEN AUTOMATICALLY ACTIVATED, IT DID NOT WORK. I AM USUALLY VERY GOOD IN DEPLOYING THE PARKING BREAK, BUT NOT THIS ONE TIME -- I PULLED UP ON THE SWITCH RATHER THAN PUSHED IT DOWN TO DEPLOY THE PARKING BREAK (OR OPPOSITE.) MY POINT IS THAT THE AUTOMATIC DEPLOYMENT OF THE PARKING BREAK DID NOT OCCUR. FURTHER, IN THE WAINING CALIFORNIA SUN, THE AMBER LED USED BY FIAT/CHRYSLER IS NOT SUFFICIENT AND A REALLY POOR COLOR CHOICE. IT IS IMPOSSIBLE TO SEE THE LED ON THE PARKING BREAK. WHAT KIND OF STUPID CHOOSES A LED THAT IS PROBABLY THE LEAST VISIBLE TO SEE? THE LED MATCHES THE COLOR OF THE SUN (SORT OF.) GREEN IS MUCH MORE VISIBLE. RED IS BETTER THAN AMBER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906211September 13, 2016
STEERING
WE HAVE BEEN WARNED THAT THIS VEHICLE MAY HAVE A STEERING WOBBLE WHEN TOWED BEHIND A MOTORHOME. FIAT CHRYSLER HAS ISSUED A RECALL ADDENDUM TO THE OWNER'S MANUAL THAT A HARNESS WIRING KIT PART NO. 68321424AB IS RECOMMENDED BEFORE TOWING, AND THAT IF THE VEHICLE IS TOWED WITHOUT THIS KIT, FIAT CHRYSLER WILL NOT BE RESPONSIBLE FOR ANY DAMAGES. ALSO, SERVICE PROCEDURE NOTICE S13 AND SERVICE BULLETIN NO. 08-029-16 REV. A HAVE BEEN ISSUED SAYING THAT WE NEED A MOPAR FLAT TOW WIRING KIT BEFORE TOWING HAVE BEEN ISSUED. EVEN THOUGH OUR JEEP IS UNDER WARRANTY AND FIAT CHRYSLER HAS ISSUED THESE WARNINGS, THE MANUFACTURER REFUSES TO PAY FOR THE INSTALLATION OF THE RECOMMENDED KIT. WE HAVE GONE THROUGH OUR DEALER, THE DISTRICT JEEP SERVICE MANAGER, AND ALSO DIRECTLY TO FIAT CHRYSLER WITH NO RESOLUTION. FIAT CHRYSLER REFUSES TO COVER THE COST OF THIS REPAIR, WHICH WOULD BE $330.00 OUT OF POCKET TO US. WE FEEL, SINCE OUR VEHICLE IS UNDER WARRANTY AND FIAT CHRYSLER ACKNOWLEDGES THIS PROBLEM, THAT FIAT CHRYSLER SHOULD PAY FOR THE INSTALLATION OF THIS REPAIR THAT THEY RECOMMEND AND REQUIRE, VIA RECALL. FURTHER, THE CURRENT NEW VERSION OF THE OWNER'S MANUAL ISSUES A CAUTION THAT "FAILURE TO USE THE PROPER MOPAR WIRING KIT TO POWER THE STEERING SYSTEM DURING RECREATIONAL FLAT TOWING MAY DAMAGE THE VEHICLE'S STEERING SYSTEM AND/OR OTHER VEHICLE COMPONENTS." NONE OF THIS INFORMATION WAS INDICATED IN THE ORIGINAL OWNER'S MANUAL FOR THE 2016 JEEP CHEROKEE AT TIME OF PURCHASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905821September 12, 2016
EXTERIOR LIGHTING
THE DEALER SOLD THE JEEP PATRIOT 2016 WITH THE BRAKE LIGHT ABOVE THE REAR HATCH NOT WORKING. THE LATER INSPECTION CONDUCTED FOR WHAT WAS THOUGHT TO BE A BAD LIGHT BULB, TURNED INTO A DISCOVERY THAT THE BRAKE FIXTURE WIRING HAD BEEN CUT WITH A RECOMMENDATION TO CHANGE THE HARNESS ($600).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904551September 7, 2016
UNKNOWN OR OTHER
BUY A NEW JEPPCHEROKEE IN SILVER SPRING DARCARS MD. WHEN I WAS DRIVING DOWN A SMALL HILL, SUDDENLY A NOISE AND THE CAR STOPPED, CALL ASSISTANT ROAD AND SENT A TOW TRUCK TO TAKE THE CAR TO CRISWELL JEEP SERVICE, THE TECHNICAL S CRISWELL JEEP SERVICE THEY DIAGNOSED TRANSMISSION, INCLUDING THE REEMPLASARIAN FOR A NEW ONE. ALL THIS HAPEND ON JULY 31, 2016 AND TODAY SEPTEMBER 9 2016 THEY STILL HAVE NOT BEEN ABLE TO FIX THE CAR THE CHYSLER ALREADY HAVE MY CASE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904309September 7, 2016
UNKNOWN OR OTHER
THIS CAR WAS PURCHASED ON JUNE 30, 2016. WE WENT ON VACATION JULY 18, 2016 IN OUR NEW VEHICLE. AT THE TIME OF THE FIRE THIS CAR WAS JUST 32 DAYS OLD. WE PULLED INTO A LOVE'S TRUCK STOP TO REFUEL THE CAR. THE ENGINE WAS TURNED OFF AND I HAD BEGUN REFUELING THE CAR. SMOKE WAS COMING OUT OF THE HOOD. UPON OPENING THE HOOD THERE WAS FIRE UNDERNEATH THE ENGINE COMING UP BOTH SIDES. USING WATER AND A FIRE EXTINGUISHER WE WERE ABLE TO PUT THE FIRE OUT. WE HAD THE CAR TOWED TO THE NEAREST JEEP DEALER. CHRYSLER IS TAKING NO RESPONSIBILITY EVEN THOUGH THERE ARE NUMEROUS CASES SITED WITH ENGINE FIRES ON JEEP VEHICLES. THEY HAVE REFUSED A DIRECTIVE FROM NHTSB TO ISSUE A RECALL FOR THIS PROBLEM. WITH OTHER PEOPLE ALSO REFUELING CARS RIGHT NEXT TO US, THIS COULD HAVE BEEN A MAJOR CATASTROPHIC EVENT. CHRYSLER, JEEP, MY FAMILY AND ALL THOSE AT THE LOVE'S TRUCK STOP WERE VERY LUCKY THAT DAY, AUGUST 2ND, 2016.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10904343September 7, 2016
POWER TRAIN
I WAS PULLING OUT OF A PARKING LOT ON TO A CITY STREET IN THE MIDDLE OF SCHOOL TRAFFIC. I PRESSED THE ACCELERATOR AND MY JEEP BUCKED REALLY HARD. I TRIED TO GET IT GOING BUT IT WOULD NOT GO PASSED 1ST GEAR. I BASICALLY COASTED BACK TO MY HOME AND CALLED JEEP TO HAVE IT TOWED TO THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10901992August 27, 2016
ENGINE
WE BOUGHT A BRAND NEW JEEP AND BY 5168 MILES IT USED 3 QUARTS OF SYNTHETIC OIL. WE HAD THE OIL CHANGED AT 3000 MILES AT THE DEALER(AS THEY SUGGESTED). WE INFORMED THE DEALER THAT THE JEEP WAS BURNING OIL NOT LEAKING OIL. WE WERE TOLD THAT CHRYSLER WOULD NOT DO ANYTHING ABOUT IT UNTIL 7500 MILES AND THEN THEY WOULD DO A OIL CONSUMPTION TEST ON THE JEEP AND AFTER THAT WE WOULD HAVE TO BRING IT BACK EVERY 500 MILES TO TOP THE OIL OFF IF NECESSARY. SYNTHETIC OIL IS ABOUT $8.00 A QUART. THIS JEEP IS UNDER WARRANTY BUT THEY WOULDN'T FIX IT. AND WE WOULD OF HAD TO PAY FOR THE OIL TO TOP IT OFF WITH TOO. THE DEALER WAS AWARE OF THIS PROBLEM WITH THESE JEEPS. OUR DAUGHTER BOUGHT A JEEP WITH THE SAME ENGINE BUT SHE HASN'T HAD A PROBLEM WITH HERS. WHEN WE TOLD THE DEALER THIS THEY SAID THIS PROBLEM EXISTS ONLY WITH SOME OF THE ENGINES. WHY ISN'T THERE A RECALL ON THESE! WHY ARE THEY EVEN SELLING THESE WHEN THEY KNOW THERE'S A PROBLEM. SINCE THE MANUFACTURE WOULDN'T FIX THE PROBLEM WE GOT RID OF THE JEEP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896210August 16, 2016
UNKNOWN OR OTHER
CENTER CONSOLE IN THIS 2016 JEEP CHEROKEE LATITUDE AWD HAS DESIGN FLAWS AS EVERY TIME CAR HITS A BUMP THE CONSOLE OPENS CAUSING A DISTRACTION -- DEALERSHIP HAS REPLACED THE LATCH THAT DID NOT WORK AND THEN THEY REPLACED THE WHOLE CONSOLE AND AS TO DATE THE CONSOLE STILL OPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895586August 13, 2016
STEERING, SUSPENSION, EXTERIOR LIGHTING
VEHICLE HAS A FRONT WOBBLE OR SHIMMY WHEN ACCELERATING FROM STOP. ON LOOSE OR SLICK PAVEMENT WOBBLE REPLICATES WHEEL SLIP AND HAS CAUSED ME TO OVER CORRECT MY STEERING AND ACCELERATION ON MULTIPLE OCCASIONS. VEHICLE STEERING WHEEL IS WRAPPED IN LEATHER. THE LEATHER IS LOOSE NEAR CENTER SPOKES OF STEERING WHEEL. FINGERS HAVE SNAGGED ON THE LOOSE LEATHER ON MULTIPLE OCCASIONS CAUSING A DANGEROUS CONTROL ISSUE. VEHICLE DELIVERED WITH NON FUNCTIONING BLIND SPOT MONITOR MIRROR ON PASSENGER SIDE AND NORMAL MIRROR ON DRIVER SIDE. ASSUMING THE PASSENGER SIDE WAS EQUIPPED WITH BLIND SPOT ASSISTANCE I WAS NEARLY IN AN INTERSTATE COLLISION DURING THE NIGHT DRIVE HOME IMMEDIATELY FOLLOWING DELIVERY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894994August 11, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING DOWNHILL WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE ACCELERATED AND THE ENGINE RPMS REVVED. IN ADDITION, THE TRANSMISSION DOWNSHIFTED, BUT FAILED TO ENGAGE. THE DEALER STATED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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