Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#10949067February 2, 2017
ENGINE
DRIVING THROUGH A PARKING LOT, JEEP TURNED OFF BUT I COULD STILL STEER AND BRAKE. HAD TO STOP COMPLETELY, PUT IT IN PARK, REMOVE AND RE-INSERT KEY FOR IT TO RESTART. STARTED WITH NO HESITATION, NO LIGHTS OR ANYTHING CAME ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949073February 2, 2017
ENGINE
ACCELLERATING FROM A STOP TO GET ON THE HIGHWAY AND ENGINE SHUT DOWN. HAD TO STOP IN THE MIDDLE OF A BUSY INTERSECTION TO PUT IT IN PARK, REMOVE AND RE-INSERT KEY, AND RESTART. ALMOST GOT REAR ENDED IN THE PROCESS. TOOK VEHICLE TO THE DEALERSHIP IMMEDIATELY AFTER (SATURDAY), THEY HAVE HAD IT ALL WEEK - SAID THEY HAVE DRIVEN IT EVERY DAY AND HAVE BEEN UNABLE TO REPLICATE THE PROBLEM. TODAY IS THURSDAY AND THEY ARE ASKING ME TO PICK IT UP. WIRING IS SECURE, BATTERY IS FINE, THERE IS NO TRACE IN THE VEHICLE'S COMPUTER THAT THERE WAS EVER AN ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947101January 23, 2017
POWER TRAIN
WHILE I WAS DRIVING AT 70 MPH ON A HIGHWAY MY JEEP CHEROKEE LOCKED ITSELF AND WOULD NOT SHIFT AND SAID SERVICE TRANSMISSION. THIS VEHICLE HAS JERKED INTO GEAR, HAS SHIFTED HARD, TOOK A LONG TIME TO SHIFT INTO DRIVE FROM PARK. TOOK IT TO THE DEALER ON 1/23/17 SAID THAT THEY ARE REPLACING THE TRANSMISSION CONTROL MODULE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946246January 18, 2017
POWER TRAIN, VEHICLE SPEED CONTROL
WHILE DRIVING 45 MPH ON STRAIGHT HIGHWAY GOING DOWNHILL UNDER ENGINE POWER WITH CRUISE CONTROL ON AND SET AT 45 MPH TRANSMISSION DOWNSHIFTS AND UPSHIFTS ABRUPTLY AND RPM INCREASES AND SPEED SURGES INCREASES TO 63 MPH. GOING DOWN SAME HILL AR 45 MPH WITHOUT CRUISE CONTROL ON NEXT TRIP CAR COASTS ONLY TO 50 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945731January 17, 2017
ENGINE
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT WAS EXPERIENCING AN EXCESSIVE OIL CONSUMPTION ISSUE WITH THE VEHICLE. THE CONTACT HAD TO ADD OIL TO THE VEHICLE EVERY 1,200 MILES. THE CONTACT RESEARCHED THE ISSUE ONLINE AND DISCOVERED THAT THIS WAS AN ONGOING ISSUE WITH THE MANUFACTURER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940213January 6, 2017
POWER TRAIN, VEHICLE SPEED CONTROL, VISIBILITY/WIPER
SETTING CRUISE DOES NOT HOLD WITH EVEN VERY MINOR INCLINE/DECLINE NO MATTER WHAT SPEED SET IS. THE INCREASE OF SPEED DURING SET CRUISE IS ALARMING AT OVER 10+ MILES AT MEDIUM DECLINE, AND AT SOME POINT CAR TRIES TO SLOW DOWN, BUT IT IS NOT A SMOOTH TRANSITION, AS IT FEELS JERKY. I HAVE TAKEN TO LICAL JEEP DEALER, BUT THEY SAID MAYBE AFTR "COMPUTER UPDATES", IT WOULD REMEDY IT. NOT! I CAN BE ON A BOULEVARD, STREET, HIGHWAY, ETC... I HAVE ANOTHER APPOINTMENT FOR 1-13-2017 WHILE LATITUDE STILL HAS WARRANTY...NO DEALER IS ABLE TO GET VEHICLES IN QUICKLY, SO THAT ALONE SAYS A LOT ABOUT ISSUES WITH THIS MANUFACTURER.... I WOULD ADD THAT I TESTED CRUISE WITH THAT AUTOMATIC ENGINE SHUTOFF BOTH ON AND OFF TO NARROW IT DOWN, BUT THERE WAS NO DIFFERENCE... THERE IS A HUGE PROBLEM WITH DEFROSTING WINDSHIELD, TOO, WHERE THE ONLY REMEDY IS ROLLING DOWN WINDOWS, WHICH IS TERRIBLE IN FOG, RAIN, COLD WEATHER... THE OTHER ISSUE I HAVE IS THE AREA WHERE THE SIDEVIEW MIRRORS ARE: IT IS SO WIDE, IT BLOCKS AN ONCOMING CAR (ESPECIALLY ON PASSENGER SIDE), WHEN TRYING TO TURN LEFT. IT MAKES IT NEARLY IMPOSSIBLE TO SEE ROAD, TOO, AS MANY STREETS HAVE MEDIANS AND MANY DO NOT. SOME HAVE CONCRETE BIKE CURBS, AND ONE MUST PULL CAR FURTHER OUT THAN NORMAL, JUST TO AVOID RUNNING INTO SOMETHING. THIS IS TRUE FOR BOTH RIGHT OR LEFT TURNS. IF AREA IS DARK, IT IS A GUESSING GAME. THIS ALSO MAKES IT DIFFICULT TO SEE DEER IN NEIGHBORHOODS OR FREEWAYS HERE IN SAN ANTONIO, MUCH LESS OBJECTS THAT ARE THREE FEET TALL AND BELOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939823January 5, 2017
ENGINE
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT CAME TO A COMPLETE STOP. THE VEHICLE RESTARTED NORMALLY. THE DEALER DIAGNOSED THAT THE OIL LEVEL WAS TOO LOW AND THE ENGINE STALLED. THE CONTACT ALSO STATED THAT THE ENGINE WAS REPLACED BECAUSE THE FAILURE RECURRED SIX OTHER TIMES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936535December 20, 2016
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START AFTER BEING PARKED OVERNIGHT. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936281December 19, 2016
STEERING
BOUGHT CAR IN FEB 2016 AND WAS OK TO TOW 4 WHEELS DOWN WITH OUT ANY ADDITIONS. ABOUT 2 MONTHS LATER I RECEIVED A NOTICE THAT I COULD NO LONGER TOW 4 WHEELS DOWN WITH OUT ADDING A MOPAR FLAT TOW WIRING KIT. DUE TO BATTERY DRAINAGE THE FRONT END GOES INTO A SERIOUS WOBBLE WHICH COULD CAUSE ACCIDENT OR EVEN DEATH. JEEP REFUSES TO PAY FOR THIS ADDITION. I TOWED THIS CAR FROM AZ TO FL AND JUST LAST MONTH I DID HAVE THE WOBBLE AND MUST SAY GLAD I WAS NOT GOING HIGHWAY SPEED AS IT COULD HAVE BEEN VERY SERIOUS!!!! THIS HAPPENED WHILE GOING THROUGH A CONSTRUCTION SITE AND THE SPEED WAS ABOUT 35 TI 40 MPH, IT WAS SO BAD THAT I HAD TO STOP AND SPEND TIME UNHOOKING AND THEN HOOKING BACK UP AGAIN. LUCKILY THERE WAS PLACE TO PULL OFF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935627December 16, 2016
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
PROBLEM BEGAN WITH THE CAR BUCKING SIGNIFICANTLY AFTER CHANGING GEARS. THEN, WHEN THE CAR WAS IN DRIVE (BUT FOOT WAS ON THE BRAKE), CAR WOULD START TO BUCK AGAIN, TRANSMISSION SLOWED, CAR WOULD NOT ACCELERATE, KEPT BUCKING AND LIGHTS IN CAR DIMMER. HAD TO KEEP RESTARTING THE CAR TO GET IT TO KEEP GOING. BUT, ONCE I USED THE BRAKE AGAIN, THE BUCKING AND LOSS OF ACCELERATION WOULD START ALL OVER AGAIN. DEALER CONTINUES TO STATE THAT THE COMPUTER IN THE CAR IS NOT REGISTERING ANY PROBLEMS AT ALL. HAS BEEN IN THE DEALER 3 TIMES OVER THE LAST 3 WEEKS. THIS ALL HAPPENED WHEN THE VEHICLE IS IN MOTION, ON ANY KIND OF STREET OR HIGHWAY, WHENEVER THE GEAR BEGINS TO CAUSE BUCKING AFTER CHANGING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935361December 14, 2016
UNKNOWN OR OTHER, ENGINE
MY 2016 JEEP CHEROKEE LATITUDE CAUGHT FIRE, BEHIND THE ENGINE, WHILE I WAS DRIVING IT. I WAS ABLE TO EXTINGUISH THE FIRE WITH THE HELP OF TWO-THREE BYSTANDERS AND THE FIRE DEPARTMENT. THERE WAS A POLICE REPORT TAKEN. WHILE THERE IS A RECALL FOR A AUTO REAR-LIFT GATE, MY JEEP CHEROKEE DOES NOT HAVE THAT FEATURE AND THE FIRE STARTED AND WAS LOCATED BELOW THE VEHICLE AND RIGHT BEHIND THE ENGINE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10933822December 8, 2016
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
UCONNECT SYSTEM KEY FOB WITH REMOTE START CAPABILITY IS ABLE TO START THE VEHICLE ACCIDENTALLY IF THE FOB START BUTTON IS DEPRESSED IN A POCKET. IN THE INSTANCE IN QUESTION, VEHICLE WAS PARKED IN HOME GARAGE, FOB WAS IN POCKET OF OWNER INSIDE THE HOME. OWNER WALKED INTO GARAGE TO FIND VEHICLE WAS RUNNING. REMOTE START FEATURE OF FOB CANNOT BE DISABLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933928December 8, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE OPERATING THE VEHICLE, IT FAILED TO ACCELERATE WHILE DRIVING BETWEEN 5-25 MPH. AFTER EASING OFF THE ACCELERATOR PEDAL A THUMPING NOISE WAS HEARD FROM THE TRANSMISSION. THE CONTACT ALSO INDICATED THAT A HUMMING NOISE UNDER THE VEHICLE WAS PRESENT WHILE DRIVING OVER 50 MPH. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 100. UPDATED 01/25/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928766November 30, 2016
POWER TRAIN
THE VEHICLE WILL OFTEN SHIFT INTO NEUTRAL UNCOMMANDED. THE MANUAL GEAR SHIFT STAYS IN INDICATED DRIVE MODE BUT THE TRANSMISSION OPERATES AS IF IN NEUTRAL. NO ENGAGED POWER OR INDICATION THAT IT IS IN NEUTRAL BUT PLENTY OF RPM JUST NOT ENGAGED. ON SEVERAL OCCASIONS DRIVING ON FREEWAY AT 55 MPH AND THE CAR JUST SHIFTED INTO NEUTRAL. NO POWER AVAILABLE SO HAD TO COAST OF THE FREEWAY. ONCE I SHIFTED TO PARK AND BACK TO DRIVE IT OPERATED NORMALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928571November 29, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING AT VARIOUS TIMES, THE PROJECTION HEADLIGHTS FAILED TO PROJECT FAR ENOUGH TO SEE AHEAD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE TECHNICIAN WAS UNABLE TO PROVIDE A REMEDY FOR THE FAILURE. THE CONTACT STATED THAT THERE WAS A MANUFACTURER DEFAULT IN THE DESIGN. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926579November 17, 2016
ELECTRICAL SYSTEM
LANE DEPARTURE WARNING CAPABILITY IS NOT FUNCTIONING PROPERLY. IT GOES OFF WHILE IN OPERATION IF THE VEHICLE TURNS A CORNER AND OFTEN WHEN CHANGING LANES. CAR ALARM GOES OFF UNEXPECTEDLY AND WITHOUT CAUSE. HAS BEEN RETURNED TO THE DEALERSHIP REPEATEDLY ONLY TO BE TOLD THEY ARE WORKING ON A SOFTWARE UPDATE. NO ESTIMATE OF TIME CAN BE GIVEN BUT ADVISED THIS IS A PROBLEM WITH THE RENEGADE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926567November 16, 2016
POWER TRAIN
WHILE DRIVING I LOST ACCELERATION CAPABILITY. KEPT HAPPENING ON MY WAY HOME BUT WHEN I HAD TO GO ACROSS A BRIDGE, I WAS SLIPPING BACKWARDS WITH NO ACCELERATION AND HAD TO "FLOOR IT" TO GET CLOSE TO 30-40 MPH. VERY SCARY!! CONTINUE TO HAPPEN ON MY WAY HOME AND EVERY LIGHT I STOPPED AT OR EVEN IF I SLOWED DOWN I HAD NO ACCELERATION UNTIL I SHIFTED INTO PARK AND THEN TRIED TO ACCELERATE. COULD NOT EVEN GET IT OVER A SMALL 1-2 FOOT DRIVEWAY INCLINE!! WILL TAKE DOWN TO DEALERSHIP TOMORROW TO SEE WHAT IS GOING ON WITH THIS USED VEHICLE I PURCHASED LESS THAN 3 WEEKS AGO (10/29) WITH LESS THAN 6,500 MI DRIVEN ON IT!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925436November 10, 2016
ELECTRICAL SYSTEM
I HAD A WARNING ON MY CAR SAYING THAT MY 4WHELL DRIVE WAS NOT WORKING AND THAT I NEEDED TO CALL FOR SERVICE . NOW MY CAR IS IN REPAIR AND THEY ORDERED AN ACTUATOR FOR THE TRANSFER CASE. VEHICLE WAS DRIVING FINE ALL THE TIME WITH ONLY THAT WARNING SO I TOOK IT I
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10923732November 2, 2016
ELECTRICAL SYSTEM, POWER TRAIN, EQUIPMENT
THE UCONNECT UNIT QUIT WORKING THEREFORE NO WAY TO ADJUST RADIO, HEAT, USE, BLUETOOTH, BACKUP CAMERA STAYS ON WHEN DRIVING FRONTWARDS DOWN ROAD, ETC. CANNOT USE REGULAR KNOBS TO ADJUST. HAVE NOW BEEN WAITING ALMOST 2 WEEKS FOR A NEW RADIO TO SEE IF THAT FIXES THE PROBLEM. ALSO THUMPING NOISE IN THE RIGHT FRONT IN WHEN MAKING A TURN & GOING OVER A BUMP AT SAME TIME. BUYING A BRAND NEW VEHICLE YOU SHOULD NOT HAVE TO WORRY ABOUT PROBLEMS LIKE THIS AFTER OWNING IT FOR LESS THAN 6 MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920472November 1, 2016
ENGINE, UNKNOWN OR OTHER
THE TRANSMISSION SHIFTS ROUGH IN THE LOWER 3 GEARS. THERE IS A BAD JUMPING/LURCHING/BANGING WHEN ACCELERATING FROM A STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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