Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11021815September 6, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH, THE SERVICE SHIFTER WARNING INDICATOR AND SEVERAL OTHER WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CLINTON AUTO GROUP (2850 VALLEY WEST DRIVE, CLINTON, IA 52732) FOR DIAGNOSTIC TESTING. THE CONTACT WAS NOT ADVISED AS TO WHAT NEEDED TO BE REPAIRED OR REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 10,175.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021404September 5, 2017
UNKNOWN OR OTHER
WHEN DRIVING IT WILL DING AND WILL SHOW A MESSAGE OF SERVICE SHIFTER. ALL THE LIGHTS WILL BE LIGHT UP ON THE SHIFTER. IT WILL NOT GO OFF UNTIL YOU STOP, PUT IT INTO PARK AND TURN OFF VEHICLE. HAVE HAD IT HAPPEN 6 TIMES SO FAR, TAKEN TO 2 DEALERSHIPS AND THEY CAN FIND NOTHING WRONG WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021528September 5, 2017
STEERING, UNKNOWN OR OTHER
WHEN I CANCEL CRUZ CONTROL OR PRESS ON MY BRAKE THE VEHICLE REVS UP THE THE RPMS GO UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021300September 3, 2017
ELECTRICAL SYSTEM
THE PRESETS ON THE PHONE PART OF THE TOUCH SCREEN HAVE ERASED THEMSELVES TWICE IN A MONTH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020520August 30, 2017
AIR BAGS, POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNED A 2017 JEEP CHEROKEE. WHILE THE CONTACT'S SPOUSE WAS DRIVING 65 MPH, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE ACCELERATED INDEPENDENTLY AND THEN SHIFTED INTO PARK INDEPENDENTLY. THE VEHICLE BECAME UNCONTROLLABLE, SPUN AROUND SEVERAL TIMES, AND CRASHED INTO A TRACTOR TRAILER. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT'S SPOUSE SUSTAINED A BRUISED KNEE AND A CONCUSSION, BUT DID NOT SEEK MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. THE VEHICLE WAS DESTROYED.UPDATED 09/19/17 *BF UPDATED 10/23/17 *BF UPDATED11/16/17 *BF *JS *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11013710August 8, 2017
AIR BAGS
WE WERE STOPPED IN TRAFFIC AND BRAKED AND WAS HIT FROM THE REAR BY A VEHICLE GOING BETWEEN 50-60MPH ON A FREEWAY AND IN TURN WE WERE PUSHED INTO A VEHICLE IN FRONT OF US. DAMAGE RESULTED IN THE BACK, FRONT, AND LEFT SIDE OF THE VEHICLE. NO AIRBAGS WERE DEPLOYED. POWDER FROM THE AIRBAGS RELEASED AND FILLED OUR VEHICLE BUT THE AIRBAGS NEVER DEPLOYED. THE VEHICLE WAS BRAND NEW AND WE HAD IT FOR TWO WEEKS. MY HUSBAND, MYSELF, AND MY 3 MONTH OLD WERE IN THE VEHICLE DURING THE COLLISION.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11011543July 30, 2017
POWER TRAIN
INTERMITTENTLY DOES GO INTO REVERSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003045July 5, 2017
POWER TRAIN
IRREGULAR TRANSMISSION SHIFTING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000819June 23, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING 65 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE INDEPENDENTLY ACCELERATED AND THE ENGINE REVVED. AFTER APPLYING THE BRAKES, THE VEHICLE RESUMED NORMAL SPEED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (STEPHENS CHRYSLER JEEP DODGE RAM 200 NORTH STREET, BENNINGTON, VT, 05201) WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 9,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000558June 21, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I WAS STOPPED AT THE RED LIGHT, MY FOOT ON THE BRAKE AND VEHICLE GEAR IN D, I FELT MY VEHICLE IS REVERSING (MOVING BACKWARDS), I THOUGHT MY VEHICLE GEAR WAS IN R AND FOOT ON GAS PADEL BUT THAT WAS NOT THE CASE, I DOUBLE CHECKED TO MAKE SURE THE VEHICLE GEAR WAS IN D AND FOOT ON THE BRAKE PEDAL, I PUT MY VEHICLE IN PARK (P) TO MAKE SURE IT STOPS AND THEN WHEN LIGHT TURNED GREEN, I PUT IT IN DRIVE (D) AND STARTED DRIVING. IN ALL THAT BIZZARENESS, I FELT I MISSED A GREEN LIGHT AS WELL. I THOUGHT MAY BE THE VEHICLE BESIDES ME STARTED DRIVING AND IT WAS MY VISION WHICH MADE ME THINK THAT MY VEHICLE MOVED BACKWARDS BUT I AM A LONG TIME DRIVER AND SOMETHING LIKE THAT NEVER HAPPENED WITH ME BEFORE. I WAS COMPLETELY SHAKEN UP, THINKING THAT LUCKILY NO VEHICLE WAS BEHIND ME DURING ALL THAT TIME. I ALSO NOTICED THAT MY VEHICLE WAS AT LEAST ONE VEHICLE SPACE BEHIND THE STOPPAGE LINE WHEN I STARTED DRIVING AGAIN. THIS STRENGTHENED MY BELIEF THAT MY VEHICLE MOVED BACKWARDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995781June 18, 2017
UNKNOWN OR OTHER
SUDDEN SHATTERED SUNROOF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994554June 12, 2017
POWER TRAIN
THIS VEHICLE OFTEN HAS A SIGNIFICANT DELAY WHEN SHIFTING FROM REVERSE TO DRIVE. IT JUST SITS THERE WITHOUT REVVING OR STALLING DESPITE DEPRESSING THE ACCELERATOR. AFTER 1-3 SECONDS THE JEEP WILL "ROCKET" FORWARD. IT WILL SOMETIMES DO THIS AGAIN IMMEDIATELY AFTER TAKING OFF. IN ADDITION TO THIS SLOWING DOWN TO TURN A CORNER WILL CAUSE THE SAME RESULTS. THOUGH DANGEROUS, THE REVERSE TO DRIVE IS MUCH MORE DISTURBING AND MY FAMILY FEARS DRIVING IT. THIS IS THE ONLY PROBLEM I HAVE EXPERIENCED LIKE THIS IN MY DRIVING HISTORY. A "FIX" WAS DONE A MONTH AGO BUT NO CHANGE. IT'S IN THE SHOP AGAIN BUT THE TECHS SAY IT'S FINE AND FIND NOTHING WRONG. 6-12-2017
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985518May 13, 2017
SERVICE BRAKES
WE JUST PURCHASED ABOVE VEHICLE WITH 13 MILES ON IT. LIKE THE CAR, BUT WE WERE CRAWLING ALONG AND THE CAR IN FRONT OF US STOPPED. MY HUSBAND TRIED TO STOP AND HIT BOTH THE GAS AND BRAKE PEDAL AT THE SAME TIME. THE BRAKE PEDAL AND GAS WERE SIDE BY SIDE AND HE HIT BOTH AT SAME TIME. NO SPACE BETWEEN THE PEDALS AT ALL. COST US OVER 3,000 JUST FOR OURS. THINKING OF GETTING ANOTHER VEHICLE JUST BECAUSE OF THE ABOVE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10984537May 9, 2017
ENGINE
I WAS PULLING AWAY FROM A STOP SIGN WHEN I RECEIVED AN ERROR MESSAGE STATING "4WD UNAVAILABLE". I THEN HEARD A LOUD CLUNKING SOUND AND LOST POWER TO ALL THE WHEELS. AFTER PULLING OVER, I SHUT THE VEHICLE OFF AND RESTARTED IT. I PLACED THE CAR IN DRIVE AND A CLUNKING SOUND PERSISTED. WHEN GIVING THE VEHICLE GAS, THE ENGINE REV'D BUT NO POWER WENT TO THE WHEELS. I THEN SHUT THE VEHICLE OFF AND HAD IT TOWED TO THE LOCAL JEEP DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983214May 3, 2017
ELECTRICAL SYSTEM, ENGINE
NEW 2017 JEEP CHEROKEE HAS COMPLETELY AND RANDOMLY SHUT OFF/SHUT DOWN WHILE DRIVING THREE TIMES. EXTREMELY DANGEROUS FAILURE MODE! VEHICLE HAS LESS THAN 2000 MILES AND IS LESS THAN 3 MONTHS OLD. FIRST INSTANCE: APRIL 27, 2017. DAUGHTER DRIVING. GOING UP A HILL ON CITY ROAD AT APPROXIMATELY 45MPH. VEHICLE JUST DIED. ALMOST REAR-ENDED. PULLED OVER. PUT IT IN PARK. VEHICLE RESTARTED. SECOND INSTANCE: APRIL 28, 2017. OWNER DRIVING. ON INTERSTATE 376 GOING 65MPH. VEHICLE JUST DIED. PULLED OVER. PUT IT IN PARK. VEHICLE RESTARTED. THIRD INSTANCE: APRIL 29, 2017. OWNER DRIVING. STATE ROAD GOING 40MPH. VEHICLE JUST DIED. NOTICED A "DING" SOUND JUST BEFORE IT DIED. ALMOST REAR-ENDED. PULLED OVER. PUT IT IN PARK. VEHICLE RESTARTED. TOOK CAR TO DEALER - PRESTON MOTORS IN NEW CASTLE, PA. EXPLAINED SITUATION. TOLD THEM "WE COULD HAVE DIED!" THEY CLAIM THEY KNOW OF NO SIMILAR ISSUES OR REPORTS OF THIS PROBLEM. I PRESENTED THEM WITH PRINTOUTS OF THE NUMEROUS SIMILAR COMPLAINTS FOR 2016 MODELS ON NHTSA WEBSITE. DEALER IS CURRENTLY INVESTIGATING AND GUESSES (DOES NOT KNOW) IT MAY BE A PROBLEM WITH THE STARTER BUTTON (NOT THE STOP/START BUTTON). THEY ARE REPLACING IT AND WILL TEST DRIVE IT BEFORE GIVING IT BACK TO US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959692March 8, 2017
POWER TRAIN
THE SO CALLED, 9 SPEED TRANSMISSION ISN'T A 9 SPEED. IT NEVER, UNDER ANY CIRCUMSTANCES, HITS 9TH GEAR. THE JEEP SERVICE TECH TOLD ME THAT THERE'S NOTHING WRONG WITH THE TRANSMISSION, BUT HE KNOWS THAT IT WILL NEVER HIT 9TH. ALSO, I HAVE EXPERIENCED A VERY SCARY MOMENT WHEN I SHIFTED FROM REVERSE TO DRIVE. I STEPPED ON THE ACCELERATOR AND THE CAR DIDN'T MOVE FOR A COUPLE OF SECONDS. I ALMOST GOT HIT IN THE DOOR BY AN ONCOMING CAR! I HAVE BEEN GOING DOWN HILL AT OVER 70MPH, AND IT WON'T SHIFT TO 9TH. WHEN MOVING THE SHIFT LEVER FROM "D" TO THE ELECTRONIC MANUAL POSITION, THE INDICATOR SHOWS THAT 8TH IS THE HIGHEST ATTAINABLE GEAR. I CAN MANUALLY SHIFT THE HIGHEST ATTAINABLE GEAR TO 9TH, BUT THE TRANSMISSION STILL WON'T UP SHIFT TO 9TH GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936257December 19, 2016
ENGINE
STOP/START FEATURE DANGER: I WAS MAKING A LEFT TURN, PULLING OUT FROM A DRIVEWAY IN HEAVY CROSS TRAFFIC. I WAS PULLING ONTO A FOUR LANE ROAD. JUST AS I STARTED TO LIFT MY FOOT FROM THE BRAKE, THE STOP/START FEATURE SHUT THE ENGINE OFF. THERE WAS A FULL TWO SECONDS BEFORE THE ENGINE STARTED. THE CROSS TRAFFIC HAD TO SLAM ON THE BRAKES TO AVOID HITTING ME. NORMALLY WHEN THE ENGINE THE RE-START DELAY IS SMALL, BUT BECAUSE THE ENGINE WAS SHUTTING OFF AS I TOOK MY FOOT OFF THE BRAKE, THIS ADDED A SIGNIFICANT DELAY BEFORE THE ENGINE RESTARTED AND WAS ABLE TO ACCELERATE. THIS IS ONLY AN ISSUE IF THE ENGINE HAPPENS TO SHUT OFF RIGHT AT THE MOMENT YOU INTEND TO PULL OUT INTO TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929792December 4, 2016
POWER TRAIN
VEHICLE HESITATES TO ACCELERATE AFTER SLOWING OR STOPPING. DELAY IS SEVERAL SECONDS AND POSSES A SERIOUS RISK OF BEING STRUCK FROM BEHIND. THIS HAPPENS INTERMITTENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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