Jeep Cherokee Complaints (2015)

1,794 consumer complaints on file.

#10908366September 21, 2016
SERVICE BRAKES, STEERING
WHILE DRIVING LESS THAN 10 MPH, EMERGENCY BRAKE CAME ON THUS MAKING THE CAR UNABLE TO STEER OR MOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908421September 21, 2016
AIR BAGS, POWER TRAIN
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION FAILED AND RE-ENGAGED. THE CHECK ENGINE INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL AND THE VEHICLE LUNGED FORWARD. THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY ON THE INSTRUMENT PANEL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907508September 19, 2016
EXTERIOR LIGHTING
WHEN 2015 JEEP CHEROKEE FRONT WINDSHIELD WIPERS ARE TURNED ON, THE INSTRUMENT PANEL LIGHTS DIM. THE VEHICLE WAS IN MOTION ON AN INTERSTATE HIGHWAY. MAYBE AN ELECTRICAL PROBLEM...UNKNOWN. THIS HAS HAPPENED SEVERAL TIMES, LAST BEING SEPTEMBER 17, 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907497September 18, 2016
POWER TRAIN
I WAS DRIVING DOWN THE FREEWAY WHEN MY SERVICE TRANSMISSION CAME ON AND MY VEHICLE INSTANTLY LOST POWER AND STARTED JERKING AND GRINDING. DUE TO BEING ON THE FREEWAY I ALMOST GOT INTO A WRECK WITH BOTH OF MY KIDS IN THE CAR. I AM NOT HAPPY WITH THIS DUE TO THE DEALER NOT HAVING ANY PARTS AVAILABLE TO FIX IT. I DRIVE 40 MINS TO WORK AND BACK AND I NOW DO NOT HAVE A SAFE CAR TO DRIVE. VERY DISAPPOINTED WIH THIS CAR AND I WANT SOMETHING DONE ASAP. I WILL NOT BE ASSOCIATED WITH JEEP ANYMORE. IF SOMETHING WOULD OF HAPPENED TODAY I WOULD DEFINITELY FILE A LAWSUIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907198September 16, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE POWER TRAIN FAILED TO OPERATE AS INTENDED. THE CONTACT STATED THAT THE VEHICLE SHIFTED IMPROPERLY BETWEEN SECOND AND THIRD GEARS. WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE REMAINED IN THIRD GEAR. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT STATED THAT THE POWER TRAIN SOFTWARE WAS UPDATED ON FIVE OCCASIONS; HOWEVER, THE REMEDY FAILED TO REPAIR THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906817September 15, 2016
POWER TRAIN
THE TRANSMISSION ON THIS VEHICLE, CHEROKEE TRAILHAWK WITH 13K MILES IS VERY DANGEROUS. LIKE OTHERS, I HAVE BEEN TO MULTIPLE DEALERS NUMEROUS TIMES FOR TRANSMISSION SOFTWARE UPDATES WHICH SEEM TO FIX THE PROBLEM BUT THE PROBLEM SEEMS TO BE RELEARNED BY THE COMPUTER AND COMES BACK WORSE THAN BEFORE. NOW THERE IS A TRANSAXLE ISSUE WHERE ALL POWER CAN BE LOST WHILE DRIVING. THIS VEHICLE'S TRANSMISSION IS BAD ENOUGH WITH THE CONSTANT LAG, JERKING AND HESITATION BUT NOW THIS UNREPAIRABLE TRANSAXLE ISSUE IS MAKING IT VERY HARD FOR ME TO EVEN WANT TO DRIVE THIS INCREDIBLY UNSAFE VEHICLE. DEALERS SAY 9 SPEED TRANSMISSION JUST WORK THIS WAY BUT THIS IS THE WORST SHIFTING, MOST DANGEROUS VEHICLE I HAVE EVER DRIVEN. I AM VERY DISAPPOINTED IN THIS JEEP PRODUCT AND WORRY ABOUT ANYONE DRIVING MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906815September 15, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906963September 15, 2016
ELECTRICAL SYSTEM, STEERING, SUSPENSION
JEEP CHEROKEE RECALL S13 SEE LETTER ATTACHED. VEHICLE WAS REPRESENTED TO BE CAPABLE FOR FLAT TOW AT PURCHASE. RECALL A YEAR+ LATER REQUIRED MODIFICATIONS IN ORDER SAFELY TO DO SO. FCA IS REQUIRING OWNERS TO PAY FOR MODIFICATIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907030September 15, 2016
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
MY JEEP CHEROKEE LATITUDE 2015 ACCELERATE IT SELF . IT'S UNDER WARRANTY AND THE DEALER CAN'T SOLVE THE PROBLEM. WHEN THE RPM COME BACK TO 1000 YOU CAN FEEL HOW THE TRANS JUMP AND THE CAR ACCELERATE IT SELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907032September 15, 2016
POWER TRAIN
TRANSMISSION SHIFTS HARD. LAGS AT TAKE OFF, SEVERAL SECONDS BEFORE IT CATCHES A GEAR, AND DOWN SHIFT HARD WHEN COMING TO A STOP. VEHICLE JERKS TO A STOP. WHEN DEPRESSING HAS PEDAL TO TAKE OFF, IT CAN BE 2-4 SECONDS BEFORE GEAR CATCHES, CAUSING DANGEROUS CLOSE CALLS, FROM ONCOMING VEHICLES. HAPPENS DAILY AFTER RECALL FOR A/C HOSE WAS FIXED. TOLD VEHICE WOULD RELEARN OUR DRIVING STYLE. NOW IT'S DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906043September 13, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905793September 12, 2016
POWER TRAIN
TRANSMISSION DOES NOT SHIFT PROPERLY. STARTS OUT IN 3ED GEAR GOING 5MPH THEN WILL SLAM HARD INTO A LOWER GEAR. I AM ON MY 3RD CASE WITH CORPORATE AND STILL NOT FIX. BEEN TO 2 DIFFER.ENT DEALERS FOR REPAIR/FIX TROUBLE ALL STARED WHEN THEY DID THE R01 SOFTWARE UPDATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905908September 12, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905508September 10, 2016
POWER TRAIN
RECALL S55, TRANSAXLE WIRE HARNESS - WE ARE BEING COMPELLED TO CONTINUE TO DRIVE A VEHICLE WITH A MAJOR SAFETY DEFECT. FOR TAKATA AIRBAGS, THE DEALERS BROUGHT THE CARS IN AND ISSUED RENT CARS (AT THEIR EXPENSE) UNTIL THE REPAIRS COULD BE MADE. WHY IS THIS SAME PRACTICE NOT BEING FOLLOWED? I RECEIVED NOTICE IN THE MAIL TODAY SO AM USING THIS DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904647September 8, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING, THE GEAR SHIFTED IN NEUTRAL INDEPENDENTLY AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS AND THE TRANSMISSION MODULE NEEDED TO BE REPLACED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904795September 8, 2016
SEAT BELTS
RIGHT REAR PASSENGER (OUTBOARD) SEAT BELT FAILS TO ENGAGE. WILL NOT LATCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904869September 8, 2016
POWER TRAIN
TRANSMISSION LUNGES, CLUNKS AND JERKS. HORRIBLE 2 UPDATES AND 2 RELEARNS AT ONE YEAR OLD ALREADY. THE 1ST GEAR DOES NOT SEEM TO ENGAGE ALL THE TIME RIGHT AWAY. THE 5TH GEAR CLUNKS , LUNGES OR SLIPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904345September 7, 2016
POWER TRAIN, VEHICLE SPEED CONTROL
TRAVELING ON HIGHWAY AT APPROXIMATELY 65 MPH ABOUT 1 HOUR INTO TRIP, VEHICLE STARTED EMITTING TRANSMISSION WARNINGS AND PARKING BRAKE MALFUNCTION AND SAYING TO PLACE THE CAR IN PARK. VEHICLE LOST ABILITY TO ACCELERATE EVEN THOUGH THE VEHICLE WAS IN DRIVE. VEHICLE ONLY HAS 11,000 MILES ON IT. DRIVER WAS ABLE TO COAST TO THE SIDE OF THE HIGHWAY. PLACED CAR IN PARK AND RESTARTED - ERRORS STILL EMITTING AND SHIFTING IN TO DRIVE CAUSED THE CAR TO JOLT. TOW TRUCK WAS CALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903281September 2, 2016
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE TRANSMISSION FAILED AND THE VEHICLE WOULD NOT ACCELERATE. THE CHECK ENGINE AND ABS INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,772.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903387September 2, 2016
STRUCTURE:BODY, UNKNOWN OR OTHER
WHILE DRIVING DOWN THE ROAD AT 50MPH WITH MY TRAILHAWK EDITION JEEP, THE ROOF RAIL BAR RIPPED OUT OF THE ROOF OF THE CAR SENDING MY KAYAK RACK AND 35 POUND KAYAK DOWN THE CENTER OF THE ROAD. CHRYSLER/JEEP STATES THEY ARE NOT LED TO BELIEVE THE INCIDENT WAS A MANUFACTURING RESPONSIBILITY. LIVES COULD HAVE BEEN LOST. THE JEEP DEALERSHIP TRIED TO TELL ME THEY FOUND DOCUMENTATION THAT THE RAILS ARE NOT TO BE USED UNLESS THEY HAVE A MANUFACTURED CROSSBAR WITH A MAXIMUM WEIGHT OF 150 POUNDS. MY KAYAK RACK HAS A CROSSBAR AND THE WEIGHT OF THE RACK WAS MAYBE 15 POUNDS AND THE KAYAK ITSELF WAS 35 POUNDS. THERE WAS NO WHERE IN MY OWNERS MANUAL THAT STATES I CANNOT USE MY ROOF RAILS. ONLY A SAFETY STATEMENT SAYING NOTHING SHOULD BE SCREWED INTO MY ROOF FOR AIRBAG AND SAFETY PURPOSES. EVEN WITH MANUFACTURED CROSSBARS THEY WOULDN'T BE ABLE TO SCREW INTO MY ROOF SO THEY WOULD NOT HAVE HELD MY ROOF RAIL INTO THE ROOF. THE ROOF IS VERY THIN AND THERE ARE CLEAR HOLES WHERE THE BAR COMPLETELY RIPPED OUT OF THE ROOF. IF THERE WAS A VEHICLE BEHIND ME PEOPLE COULD HAVE BEEN VERY HURT. CHRYSLER SENT AN INVESTIGATOR TO DO A REPORT ON THE VEHICLE THEY SENT ME A ONE PARAGRAPH LETTER STATING THEY DECLINE ANY ASSISTANCE ASSOCIATED WITH THIS INCIDENT. SAFETY CONCERNS FOR OTHER PEOPLE ON THE ROAD AND OTHER JEEP OWNERS WAS NOT ADDRESSED. AT THE TIME OF THE INCIDENT I WAS ON A BACK ROAD GOING 50 MILES AN HOUR WITH NO WIND GUSTS OR ANY REASON FOR THIS TO OCCUR. THIS INCIDENT OCCURRED ON AUGUST 7 AND EVEN THOUGH IT WAS REPORTED TO THE DEALERSHIP ON THE EIGHTH I HAVE RECEIVED NO HELP. I AM ATTACHING PHOTOS OF THE KAYAK SAFELY MOUNTED ON THE KAYAK RACK THE DAY BEFORE THE INCIDENT AND THE DAMAGES TO MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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