Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11123931September 1, 2018
UNKNOWN OR OTHER
WHILE DRIVING DOWN THE ROAD MY JEEP WOULD SHUT OFF WITHOUT WARNING AN DREW THEN WOULD NOT START BACK UP TOOK IT TO DEALERSHIP THEY SAID NOTHING'S WRONG GOT IT BACK THE VERY NEXT DAY WHILE DRIVING DOWN THE ROAD ALL THE SHIFTER LIGHTS CAME ON AND THE DASHBOARD DISPLAYED SERVICE SHIFTER OBVIOUSLY SOMETHING IS WRONG WITH MY VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121020August 20, 2018
ENGINE
WHILE ENGAGED IN DRIVING MODE, THE CAR WILL CUT OFF AND GIVE MESSAGE OF "SHIFT TO PARK OR NEUTRAL, PRESS BRAKE TO SELECT GEAR" THIS HAPPENS WHILE I HAVE BEEN DRIVING THE CAR. THIS HAS HAPPENED WHILE I WAS EXISTING A PARKING LOT, DRIVING DOWN A STREET, AND MOST RECENT WHILE ENTERING A FREEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119799August 14, 2018
ENGINE, POWER TRAIN
I WAS ON INTERSTATE GOING 60MPH, A VAN WAS BESIDE ME TURNING INTO MY LANE. TO AVOID A CRASH I PUSHED DOWN ON GAS PEDAL MY CAR DID NOTHING SO I HIT THE BRAKE THEN THE CAR LUNGE FORWARD AND MY RPM WAS 6. I ALMOST HIT THE VAN IN REAR END.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119899August 14, 2018
POWER TRAIN
GEAR SHIFT SERVICE AND SHIFTING ISSUES LIGHTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115535August 3, 2018
ELECTRICAL SYSTEM
EMERGENCY BRAKE WOULD NOT RELEASE VEHICLE WOULD NOT MOVE FORWARD OR REVERSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115355August 2, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING VARIOUS LOW SPEEDS, THE TRANSMISSION MALFUNCTIONED. THE CONTACT STATED THAT THE VEHICLE BEGAN TO DOWNSHIFT AND UPSHIFT IMPROPERLY AND THE VEHICLE JERKED WHILE ACCELERATING. AN UNKNOWN DEALER IN STROUDSBURG, PENNSYLVANIA PERFORMED A SOFTWARE UPDATE OF THE TRANSMISSION PRIOR TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED IN REGARD TO THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000. *TT CONSUMER STATED WHILE GOING DOWN A SLIGHT DOWN HILL THE TRANSMISSION SHIFTED TO A LOWER GEAR AND THE CAR ACCERLATED TO A FASTER SPEED WHICH REQUIRED BREAKING. UPDATED 10/16/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114497July 30, 2018
WHEELS
I RECENTLY HAD A TIRE BLOW OUT WHILE TRAVELING A SHORT DISTANCE. THE TIRE HAD ONLY 8000 MILES ON IT, SO I QUESTION A FIRESTONE DEALER IN N.SMITHFIELD, R.I. WHETHER THE TIRE HAD A DEFECT AND WAS TOLD (COMMON REPLY OF DENIABILITY) A POT HOLE CAUSED THE TIRE TO BLOW. I POINTED OUT THAT THE DAMAGE WAS DONE ON THE INSIDE WALL NOT THE OUTSIDE WALL AND I HADN'T HIT ANY POTHOLES DRIVING TO MY DAUGHTER'S HOUSE. I EVEN ASKED HIM TO COME CHECK THE ROUTE I TOOK AND COULD SEE FOR HIMSELF THE CONDITION OF THE ROAD I TRAVELED ON (HE REFUSED TO DO SO) IT IS NOT NORMAL FOR A T IRE TO EXPLODE WITH SUCH LOW MILEAGE ON IT. THERE WAS NO DAMAGE TO THE RIM OR WHEEL THAT COULD OF AFFECTED THE LIFE OF THE TIRE BUT UPON INSPECTION NO DAMAGE WAS FOUND. IT IS SO EASY TO BLAME POTHOLES FOR A TIRE THAT MAY HAVE HAD A DEFECT WHEN IT WAS MADE ESPECIALLY WHEN THE TIRE HAS A WARRANTEE OF 72 MONTHS FROM THE DATE OF PURCHASE. I BOUGHT T HE VEHICLE IN 2017 WITH SAID TIRES ATTACHED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113236July 24, 2018
ENGINE
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE EXPERIENCED A LOSS OF ENGINE POWER AND THE 'PUT IN DRIVE' WARNING MESSAGE ILLUMINATED. THE VEHICLE HAD TO BE MANUALLY RESTARTED MULTIPLE TIMES IN ORDER TO BECOME OPERABLE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111856July 17, 2018
POWER TRAIN
AROUND 10000 MILES MY JEEP STARTED HAVING A BUCKING/JERKING FEELING WHEN ACCELERATING OR SLOWING DOWN WHILE DRIVING. I TOOK IT TO THE DEALERSHIP AT 18000 MILES. THE DEALERSHIP WAS AWARE OF THIS CONCERN AND DID A TCM QUICK LEARN (12 JUNE 18). ON 19 JUNE 18 SAME PROBLEM DEALERSHIP IS CALLING IT HARSH UP SHIFT AND DOWN SHIFT MORE IN LOWER GEARS WHILE DRIVING. DEALERSHIP VERIFIED CONCERN WITH TEST DRIVE AND REPLACED THE VALVE BODY. THEN 25 JUN 18 CHECK ENGINE LIGHT CODE: U0402 ANOTHER TCM RELEARN. ON JULY 14 SAME SHIFTING ISSUE WHILE DRIVING ON INTERSTATE AND JULY 15 CHECK ENGINE LIGHT CAME ON. I TOOK TO ANOTHER DEALERSHIP JULY 16 BECAUSE I AM ON VACATION SAME CODE U0402, TCM RELEARN. TRANSMISSION AND PCM CODES. SERVICE MANAGER SAID SAFE TO DRIVE. WHILE DRIVING SAME DAY TO ANOTHER STATE ON VACATION SAME SHIFTING ISSUE. THIS VEHICLE IS UNSAFE! CONSISTENT SHIFTING PROBLEMS, CONCERNING THE TRANSMISSIOIN WHILE DRIVING. I HAVE TWO CHILDREN EVERY-TIME I GET THE JEEP BACK THE DEALER SAYS IT IS FIXED IT IS NOT AND THE TRANSMISSION ISSUES ARE A SAFETY CONCERNS. DRIVING 70 MPH ON AN INTERSTATE WITH A TRANSMISSION THAT CAN HAVE SHIFTING CONCERNS AT ANYTIME WHEN SLOWING DOWN OR SPEEDING UP IS A HUGE RISK TO EVERYONE ON THE ROAD. THIS VEHICLE SHOULD BE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111692July 16, 2018
VEHICLE SPEED CONTROL
USING CRUISE CONTROL. APPLIED BRAKES CAR STARTED SPEEDING UP INSTEAD OF SLOWING DOWN OR DISENGAGING CRUISE CONTROL HAD TO PUT CAR INTO NEUTRAL TO GET IT TO STOP. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111777July 16, 2018
POWER TRAIN
TRANSMISSION IS SLIPPING AND SLAMMING INTO GEARS. FEELS LIKE THE VEHICLE IS GOING TO STALL AT STOP LIGHTS WHEN TRANSMISSION IS IN DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105164July 2, 2018
ENGINE
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING 40 MPH, THE VEHICLE STALLED IN THE MIDDLE OF THE ROAD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SPITZER CHRYSLER DODGE JEEP RAM OF HOMESTEAD (30101 S DIXIE HWY, HOMESTEAD, FL 33032, (305) 363-1645), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 29,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104072June 26, 2018
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
WHILE IN CRUDE CONTROLS MY JEEP SPEEDS UP AND PAST THE SET SPEED AND KEEP ON GOING FASTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103728June 25, 2018
ENGINE AND ENGINE COOLING, ENGINE AND ENGINE COOLING:ENGINE
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO RESTART ON THE THIRD ATTEMPT. THE CONTACT STATED THAT THE OIL LEVEL WAS CHECKED AND HE DISCOVERED THAT THE ENGINE OIL LEVEL WAS LOW. THE CONTACT STATED THAT THE VEHICLE WAS USING EXCESSIVE OIL. THE CONTACT CALLED JEEP CHRYSLER DODGE CITY AT (203) 531-0505 (LOCATED AT 631 WEST PUTNAM AVENUE, GREENWICH, CT 06830) AND WAS WAITING TO SCHEDULE A DIAGNOSTIC APPOINTMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED A CASE. THE FAILURE MILEAGE WAS 23,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101918June 14, 2018
VEHICLE SPEED CONTROL
THE CRUISE CONTROL WAS SET ON MY CHEROKEE. I WAS GOING DOWN A HILL AND THE VEHICLE ACCELERATED. THE CRUISE WAS SET TO 59 MPH AND THE SPEED GOT UP TO 67 MPH. THE MOTOR REVVED TO ABOUT 4000 RPMS. I TURNED OFF THE CRUISE, STEPPED ON THE BRAKE AND PUT THE CAR IN NEUTRAL. AFTER A COUPLE OF SECONDS THE MOTOR STOPPED REVVING AND RETURNED TO NORMAL. I PUT THE CAR BACK IN DRIVE AND IT WAS FINE. I WAS ON A STATE HIGHWAY IN A 55 MPH SPEED ZONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099901June 5, 2018
UNKNOWN OR OTHER
I PURCHASED THIS VEHICLE IN JUNE OF 2017. THE SERVICE SHIFTER ERROR BEGAN POPPING UP IN NOVEMBER OR DECEMBER OF THE SAME YEAR. IT RESETS ONCE THE CAR IS TURNED OFF AND THEN RESTARTED. I AM CURRENTLY APPROACHING 20,000 MILES AND IT SEEMS WITH EVERY NEW MILE ACCRUED THAT THE LIGHT IS COMING ON MORE OFTEN. AFTER READING SEVERAL ONLINE FORUMS REGARDING THIS ISSUE I REALIZED THAT I AM NOT ALONE. ONE PERSONS ACCOUNT MENTIONED THAT THEIR CAR WAS GOING 70 MILES AN HOUR WHEN SUDDENLY THE CAR SWITCHED TO PARK, CAUSING A MAJOR ACCIDENT AND INJURY. THIS IS VERY DISTURBING TO ME. ALTHOUGH MY CAR HASN'T SHIFTED WHILE THE CODE IS ON YET. I AM WORRIED THAT ME OR A LOVED ONE (OR A STRANGER FOR THAT MATTER) WILL END UP BEING HURT OR IN A SERIOUS ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099543June 4, 2018
ENGINE
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING 60 MPH, THE VEHICLE STALLED IN THE MIDDLE OF THE HIGHWAY AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE RECURRED THREE TIMES ON DIFFERENT OCCASIONS. THE CONTACT LOST CONTROL OF THE VEHICLE AS IT KEPT SWERVING BACK AND FORTH AND LOST POWER. THE CONTACT PULLED OVER TO THE SHOULDER OF THE ROAD, TURNED OFF THE VEHICLE, AND IT RESTARTED ON THE THIRD ATTEMPT. THE VEHICLE WAS TAKEN TO BETTENHAUSEN CHRYSLER DODGE JEEP RAM (8355 W 159TH ST, TINLEY PARK, IL 60477, (708) 532-2665) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099441June 3, 2018
ENGINE, STEERING, UNKNOWN OR OTHER
WHILE I WAS DRIVING YESTERDAY, MY CAR DIED OUT ON ME. THE CAR IS ONLY 6 MONTHS OLD. I WAS DRIVING WHEN THE BATTERY LIGHT BEGAN TO FLASH AND THE CAR SHUT OFF ON ME. I HAD ELECTRICAL POWER AS THE STERIO WAS WORKING, BUT THE ENGINE AND POWER STEERING SHUT OFF WITHOUT A CHECK ENGINE LIGHT. I WAS LUCKILY ABLE TO COAST INTO A PARKING LOT AND PUT THE CAR IN PARK. I 'SHUT IT OFF' PULLED THE KEY FOB FROM THE IGNITION AND TRIED TO RESTART IT. IT HAD DIFFICULTY TURNING OVER AND ABOUT AFTER 39 SECONDS IT TURNED OVER AND STARTED. THEN EVERYTHING WAS NORMAL. THE CAR DIED OUT ON ME WHILE GOING 45 MILES PER HOUR ON A VERY BUSY STREET AND I COULD BARELY TURN THE WHEEL TO GET INTO A PARKING LOT. AFTER THIS HAPPENED THE CAR WENT BACK TO NORMAL AND NO WARNINGS WERE DISPLAYED. I WENT TO MY UCONNECT APP AND IT DID NOT REGISTER THE ISSUE OR SAY THERE WAS ANY ISSUES ON THE CAR. IF THIS HAPPENS ON AN EXPRESSWAY THIS CAN BE DEADLY AND IT JEEDS TO BE ADDRESSED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098923May 31, 2018
UNKNOWN OR OTHER
CAR WAS PURCHASED IN APRIL 2017. TWICE THE VEHICLE WOULDN'T START FOR NO APPARENT REASON. THE CAR IS PARKED ON THE STREET AND WOULDN'T START EARLY MORNING ON A SATURDAY AND AGAIN LATE AFTERNOON ON THIS PAST TUESDAY. BOTH OCCASIONS, I TRIED USING THE FOB TO UNLOCK AND PERFORM A REMOTE START, VEHICLE WOULD NOT TURN ON. EVENTUALLY, THE CAR DID START, BUT THE REASON IS STILL UNDETERMINED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098417May 29, 2018
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, UNKNOWN OR OTHER
PRIOR REPORT#[XXX] 5/26/18 5:54P XM STOPPED WORKING AND WOULDN'T WORK THE REST OF THE DAY. 5/28/18 4:24P TRACTION LIGHT FLASHED DRIVING ON FLAT DRY ROAD 5/29/18 8:21A 5371 MILES STOP & GO TRAFFIC ON FLAT ROAD, TRACTION LIGHT FLASHED 5/29/18 8:36A 5374 MILES STOP & GO TRAFFIC ON FLAT ROAD, TRACTION LIGHT FLASHED 5/29/18 8:46A 5375 MILES STOP & GO TRAFFIC ON FLAT ROAD. ACCELERATING STRAIGHT THROUGH AN INTERSECTION, CAR JUMPED AND SLIPPED FROM GEAR. FLASHING "D", DISPLAY ALTERNATING MESSAGE "TO SHIFT VEHICLE MUST BE STOPPED" AND "SHIFT TO PARK OR NEUTRAL PRESS BRAKE + SELECT GEAR". TURNED FLASHERS ON, STOPPED ROLLING CAR, SHIFTED TO PARK, WAITED A FEW SECONDS, SHIFTED BACK TO DRIVE. CAR RESPONDED AND DROVE THROUGH INTERSECTION. APPROX. TWENTY FEET LATER TRACTION LIGHT FLASHED AGAIN. VIDEO IS 33.7MB. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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