Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11131639September 26, 2018
POWER TRAIN
THREE DIFFERENT TYPES OF SHIFTER-TRANSMISSION ISSUES IN APPROXIMATELY 6 MONTHS OF NORMAL IN-TOWN AND FREEWAY DRIVING. 1. SERVICE SHIFTER WARNING CAME ON SUDDENLY ON A LEVEL, DRY PAVEMENT ON CRUISE CONTROL AT 70MPH ON THE FREEWAY (17K MILES ON VEHICLE) ONE MONTH, AFTER IT HAPPENED AT 15MPH ON DRY, STRAIGHT, LEVEL PAVEMENT IN THE CITY AND WAS TAKEN TO THE DEALERSHIP AND TOLD NOTHING, WAS WRONG. TURNING THE VEHICLE OFF AND ON AGAIN ELIMINATES NOTIFICATION. THE SERVICE DEPARTMENT AT JEEP DEALERSHIP NOTIFIED OF THE 2ND INCIDENT WHICH HAPPENED TODAY, AND I HAVE AN APPOINTMENT NEXT WEEK TO HAVE IT CHECKED. 2. SHIFTER POPPED OUT OF DRIVE SUDDENLY WHILE DRIVING ON DRY, FLAT, STRAIGHT AT 35 MPH CITY STREET (15K ON VEHICLE) INTO NEUTRAL. HAD MY HANDS ON THE WHEEL AND DID NOT BUMP IT. WOULD NOT GO EASILY BACK TO PARK OR DRIVE. THIS HAPPENED APPROXIMATELY ONE MONTH BEFORE SERVICE SHIFTER INCIDENTS. 3. GOING THROUGH A CAR WASH IN NEUTRAL AT THE END WHEN THE VEHICLE HAD ROLLED OFF THE CONVEYOR AND WAS STOPPED I ATTEMPTED TO PUT IT INTO DRIVE AND VEHICLE REVVED TO A HIGH RPM BUT DID NOT ENGAGE INTO DRIVE. I HAD TO PUT INTO PARK, SHUT IT OFF AND THEN TURN IT BACK ON AGAIN TO GET THE VEHICLE TO GO INTO DRIVE. THIS HAPPENED AT APPROXIMATELY 5K-10K MILES ON TWO SEPARATE OCCASIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131705September 26, 2018
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
WHEN I GOT IN MY CAR YESTERDAY MORNING, MY DRIVERS SEAT WAS ALL THE WAY BACK. I AM THE ONLY ONE WHO DRIVES IT - IT WAS ODD THAT IT WAS MOVED. NEVERTHELESS, I NEEDED IT TO GO BACK INTO POSITION SO I COULD DRIVE IT. THE CONTROLS WEREN'T REALLY WORKING SO IT TOOK A BIT TO GET IT TO MOVE FORWARD. I NOTED IT TO MENTION TO THE DEALER WHEN I TAKE IT IN FOR AN OIL CHANGE THIS WEEKEND. I DROVE TO WORK, UNEVENTFULLY. AS I LEFT WORK, AND GOT INTO MY JEEP, THE SEAT WAS FINE. YAY! I HEADED HOME. I WAS POURING RAIN. AS I TOOK A RIGHT, HEARD THE CAR GO "DING" SAW THE BATTERY LIGHT COME ON AND THEN THE JEEP TURNED OFF. I WAS DRIVING AND MY CAR JUST TURNED OFF. THIS IS THE SECOND TIME IT HAS HAPPENED TO ME. THE LAST TIME WAS JANUARY 2018 AS I WAS ENTERING I95. I TURNED LEFT AND HEARD THE "DING" AND OFF THE JEEP WENT. I HAD TO COAST TO THE SIDE OF THE ROAD. DANGEROUS! I GOT TOWED TO THE LOCAL JEEP DEALER BY AAA AND LEFT THE CAR FOR DIAGNOSTIC TESTING. THE RESULTS, ACCORDING TO THE DEALER, WAS THAT MY OIL WAS LOW. THE CHEROKEE TURNS OFF THE CAR TO PRESERVE THE ENGINE. EVEN IF YOU ARE DRIVING THE CAR ON THE HIGHWAY. JUST. TURNS. OFF. FIRST OF ALL, THAT SHOULD NOT HAPPEN NO MATTER WHAT. THE HUMAN IN THE CAR IS WHAT SHOULD BE PRESERVED, NOT THE CAR ITSELF. NO CAR SHOULD EVER JUST TURN OFF. SECOND OF ALL, THERE WAS NO INDICATION ON THE DASH OR ON THE UCONNECT APP THAT I WAS LOW ON OIL. AND SECONDLY, I WAS ONLY A 300 MILES OVER THE MILEAGE ON THE OIL STICKER ON MY WINDSHIELD. I HAVE HAD A LOT OF CARS IN MY LIFE AND EVEN THE REALLY OLD CARS WOULD INDICATE IF THE OIL WAS LOW. THIS IS A BRAND NEW CAR. WHY WOULD I THINK THE DEALERSHIP WOULD PUT MILEAGE ON THE OIL CHANGE STICKER THAT WAS WRONG? WHY WOULD I EVEN THINK THAT I WOULD NEED TO CHECK MY OIL LEVELS ON A NEW CAR? AND ONE MORE THING - JEEPS ARE BUILT TOUGH. SO WHY WOULD THE ENGINE BE THAT SENSITIVE? SO ANGRY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131122September 25, 2018
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
MY 2017 JEEP WOULDN'T START ON SEPTEMBER 22,23 2018 WHILE PARKED IN DRIVEWAY. IT MADE A SOUND LIKE THE BATTERY WAS DEAD AND DIDN'T HAVE ENOUGH JUICE TO START. AFTER ATTEMPTING TO START MULTIPLE TIMES AND TRYING TO TURN OFF RADIO AND HEADLIGHT. IT FINALLY TURNED OVER, BUT AFTER RETURNING HOME FROM RUNNING ERRANDS, THE FOLLOWING MORNING ON THE 23RD IT WOULDN'T NOT START UNTIL I RECEIVED A JUMP. THERE WAS A P CODE ON THE DASHBOARD OF CAR. IVE ALSO EXPERIENCE ISSUE WITH IT NOT WANTING TO EXCELLERATE EVEN WITH EXCESSIVE AMOUNT OF PRESSURE TO THE GAS PEDDLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131611September 25, 2018
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING 30 MPH, THE VEHICLE STALLED AND THE TRANSMISSION WARNING INDICATOR ILLUMINATED. IN ADDITION, THE GEAR SHIFTER ILLUMINATED. THE VEHICLE WAS TAKEN TO ATLANTIC DODGE CHRYSLER JEEP RAM (2330-40 US 1 SOUTH, SAINT AUGUSTINE, FL 32086, 904-293-4177) WHERE IT WAS DIAGNOSED THAT THE COMPUTER NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 22,150.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131096September 24, 2018
POWER TRAIN
WHILE DRIVING AT INTERSTATE SPEEDS OF 70-75 MPH, THE MOTOR REVVED UP TO 3500 RPM'S AND I DISCOVERED THAT THE CAR HAD LOST PROPULSION AND WOULD NOT PULL. I WAS ABLE TO COAST ONTO THE SHOULDER AND STOPPED. I TOOK THE GEARSHIFT OUT OF DRIVE AND PLACED IT INTO PARK. I PUT IT BACK INTO DRIVE, AND IT BEGAN TO WORK AGAIN. THIS FIRST OCCURRED IN JULY OF 2018. IT HAPPENED SEVERAL MORE TIMES WHERE-IN THE CAR APPEARED TO SHIFT OUT OF GEAR EVEN THOUGH THE SHIFTER WAS IN THE D POSITION. I TOOK IT TO THE DEALER AND WAS TOLD THAT THERE WAS A RECALL AND THE COMPUTER NEEDED UPDATING. THIS SERVICE WAS PERFORMED ON THAT DAY. SINCE THEN, THE VEHICLE HAS CONTINUED TO APPEAR TO JUMP INTO NEUTRAL WHILE I AM DRIVING AT HIGHWAY SPEEDS. THE MOTOR WILL REVV, AND THE VEHICLE STOPS PULLING. I TOOK IT BACK TO THE DEALER TODAY AND WAS TOLD THAT THERE WAS NOTHING WRONG WITH IT. *DT *JS *DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130846September 23, 2018
UNKNOWN OR OTHER
SERVICE SHIFTER LIGHT KEEP POPPING ON AND OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130563September 21, 2018
ELECTRICAL SYSTEM
JEEP SHIFT CHANGER LIGHTS CAME ON, ALL CAR LIGHTS IN DASH BOARD, AND CAR WOULD NOT START. CAR ISN'T STARTING WITH KEY CONTROL, AND/OR PUSH START. THIS HAS OCCURRED ON SEVERAL OCCASIONS. HAVING CAR TOWED TO DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129838September 17, 2018
ENGINE
WE BOUGHT A 2017 JEEP CHEROKEE IN SEPTEMBER OF 2017 WITHIN THE PAST WEEK THE ENGINE HAS SHUT OFF WHILE MY WIFE WAS DRIVING ON THE HIGHWAY TWICE AND ONCE IN OUR DRIVEWAY. BOTH TIMES ON THE HIGHWAY SHE TOOK IT TO THE JEEP DEALER NEAR HER WORK AND THEY WERE AWESOME BUT UNFORTUNATELY COULD NOT REPLICATE THE PROBLEM. I AM BRINGING IT TO THE SELLING DEALER TODAY TO GIVE THEM AN OPPORTUNITY TO FIX IT. ESSENTIALLY WHAT HAPPENS IS A COMPLETE ENGINE STALL WHILE THE VEHICLE IS MOVING. I HAVE A VIDEO WHICH SHOWS THE DRIVE POSITION KEY POSITION, LACK OF ELECTRICAL POWER TO THE WINDOWS, NO THROTTLE RESPONSE, AND INABILITY TO RESTART THE CAR. AFTER THREE TRIES TO RESTART, THE CAR STARTS AND RUNS FINE. THIS NEEDS TO BE INVESTIGATED BEFORE IT HAPPENS DURING RUSH HOUR IN THE CITY. SOMEONE WILL END UP DEAD FROM THIS PROBLEM! JEEP NEEDS TO RECALL THE CAR! *DT *DT UPDATED 10/18/18*JB THE CONSUMER STATED THE DEALER ADVISED THE VEHICLE ONLY DISPLAYED LOSS OF COMMUNICATION CODES. THE DEALER WAS UNAWARE OF HOW TO REPAIR THE VEHICLE. *JS *JB *DT CONSUMER STATED LOST ENGINE POWER. UPDATED 12/12/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129279September 13, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE GEAR SHIFT FAILED TO CHANGE OUT OF THE PARK POSITION. THE VEHICLE WAS NOT DIAGNOSED; HOWEVER, THE DEALER (GILL AUTO GROUP MADERA, 1100 S MADERA AVE, MADERA, CA 93637, 1-(877) 698-2434) SCHEDULED AN APPOINTMENT FOR 09/14/18. THE FAILURE WAS PROGRESSING INTERMITTENTLY; THEREFORE, THE VEHICLE WAS NOT BEING DRIVEN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 29,455.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129150September 12, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE PARK, REVERSE, NEUTRAL, AND DRIVE INDICATORS ILLUMINATED ON THE SHIFTER. IN ADDITION, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 16,335. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128324September 9, 2018
POWER TRAIN
THE VEHICLE WAS IN MOTION. JUST CRANKED IT AND PULLING OUT OF THE PARKING LOT AT A TARGET IN HUNTSVILLE ALABAMA. THE CAR SHIFTED HARD AND I HEARD A POP. I STOPPED AT THE END OF THE ROW TO PULL OUT. I HEARD ANOTHER POP WHILE TURNING INTO THE BOTTOM PARKING LOT ROAD. I MADE IT TO THE HIGHWAY NOT HEARING ANOTHER POP. I MADE IT TO THE RED LIGHT AND THE CAR LOST POWER TO THE TRANSMISSION. I COASTED INTO A PARKING LOT. THE CAR WOULD NOT ENGAGE IN FORWARD OR REVERSE. THE CAR WOULD POWER UP AND ALL OTHER FUNCTIONS WORKED. *DT UPDATED 10/18/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128058September 7, 2018
PARKING BRAKE, POWER TRAIN
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED ON THE INTERSTATE, THE PARKING BRAKE INDEPENDENTLY APPLIED ITSELF. AS A RESULT, THE VEHICLE WAS ALMOST INVOLVED IN A REAR END COLLISION. THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MCLARTHY DANIEL FORD LINCOLN (2609 S WALTON BLVD, BENTONVILLE, AR) WHERE IT WAS DIAGNOSED THAT THE SHIFTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 312.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128091September 7, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING AT ANY SPEED, A DINGING NOISE WAS HEARD FROM THE DASHBOARD AND ALL THE INDICATORS ILLUMINATED ON THE GEAR SHIFTER. ALSO, THE "SERVICE SHIFTER" INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO FUREY CHRYSLER DODGE JEEP RAM (330-863-1144, LOCATED AT 206 S CARROLLTON ST, MALVERN, OH 44644) WHERE IT WAS STATED THAT AN UNKNOWN RECALL REPAIR WAS PERFORMED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 35,717.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124731September 6, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE SERVICE SHIFTER INDICATOR ILLUMINATED AND THEN TURNED OFF. THE VEHICLE WAS TAKEN TO AUTONATION CHRYSLER DODGE JEEP RAM SPRING (21027 I-45, SPRING, TX 77388, 281-715-6927) WHERE IT WAS DIAGNOSED THAT THE SHIFTER SENSOR FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124592September 5, 2018
POWER TRAIN
SERVICE SHIFTER WARNING LIGHT COMES ON THE DASH AFTER THE SHIFTER ILLUMINATES ALL RED LIGHTS ON THE GEAR SHIFT, THIS HAPPENS ALWAYS WHILE IN MOTION DRIVING DOWN THE ROAD . THERE IS NO SET SPEED NOR DRIVING CONDITIONS THAT TRIGGERS THIS DEFECT. ONCE STOPPED AND THE CAR IS TURNED OFF THE LIGHTS AND WARNING WILL GO OFF. WITHIN A FEW MINUTES THE LIGHTS AND WARNING WILL COME BACK ON AS I BEGIN DRIVING AGAIN. THIS IS HAPPENING MORE FREQUENTLY. I TOOK THE JEEP TO THE LOCAL DEALERSHIP AND THEY ASSURED ME THEY FIXED THE PROBLEM. SINCE THAT "REPAIR" (WHERE NOTHING WAS FIXED), THE WARNING LIGHT AND GEAR SHIFTER LIGHTS HAVE CAME ON NUMEROUS TIMES. I TAKE PICTURES EVERY TIME THIS HAPPENS, SHOWING THE MILEAGE. THE DRIVE TRAIN SOMETIMES SEEMS TO HAVE A TUG FEELING AS THE CAR IS IN MOTION. THIS HAPPENS WITHOUT THE WARNING OR ILLUMINATED GEAR SHIFTER PANEL LIGHTING UP WITH ALL RED. I WAS TOLD THE CHEROKEE GRAND HAD A RECALL ON THIS BUT NOT THE CHEROKEE LATITUDE. IT CAME ON TWICE TODAY, I HAVE A TRIP PLANNED ACROSS COUNTRY, SO MY HUSBAND HAS IT AT THE SAME LOCAL DEALERSHIP THAT CLAIMS THEY LOOKED AT IT BEFORE AND CORRECTED IT. THEY SAY IT MAY BE A COMPUTER ISSUE THAT CAN BE FIXED. I FEEL IT IS A MECHANICAL ISSUE IN THE SHIFTER AND I AM IN DANGER OF A WRECK HAPPENING! THE DEALERSHIP HAS AGREED TO REPLACE THE SHIFTER ON 9/6/2018 AT FLETCHER JOPLIN MO. I AM REPORTING THIS TO DOCUMENT THE PROBLEM INCASE THERE IS FURTHER ISSUES. *TT *TR *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124234September 4, 2018
ELECTRICAL SYSTEM, POWER TRAIN
THROTTLE BODY AND GASKETS WERE REPLACED AFTER LEAVING ME STRANDED IN THE STREET. ALSO, LINKAGE WAS REPLACED DUE TO SERVICE SHIFTER WARNING. PLEASE SEE THE ATTACHED DOCUMENT FOR ADDITIONAL DETAILS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124237September 4, 2018
UNKNOWN OR OTHER
SERVICE SHIFTER WARNING LIGHTS COME ON...7 TIMES IN A MONTH. FIRST TIME WAS JULY 24TH. FIRST COUPLE TIMES WAS WHEN I STARTED THE CAR, EVERY OTHER TIME IT'S BEEN WHILE I WAS DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124388September 4, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE "SERVICE GEAR" INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER AND CALLED JIM SHORKEY AUTO GROUP AT 724-616-0083 (LOCATED AT 13339 LINCOLN HWY, NORTH HUNTINGDON, PA 15642). THE DEALER REPLACED THE SHIFTER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS REPAIRED. THE FAILURE MILEAGE WAS 12,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124118September 3, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
CAR CAUGHT ON FIRE WHILE DRIVING. ENTIRE FRONT END WAS IN FLAMES AND BURNED COMPLETELY. *TT *TR *BF VIN IS INVALID UPDATED 11/26/18*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11124189September 3, 2018
POWER TRAIN
WARNING LIGHT ON DASH SAID SERVICE SHIFTER AND ALL GEARS AT SHIFTER WHERE ALL RED.IT HAS HAPPENED 2 MORE TIME ALL WHEN DRIVING DOWN THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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