Jeep Cherokee Complaints (2015)

1,794 consumer complaints on file.

#10970042April 2, 2017
ENGINE, POWER TRAIN, VISIBILITY/WIPER
THE TRANSMISSION SHIFT HARD. THE DOWNSHIFT IS BAD. VERY POOR ON GAS. ELECTRIC PROBLEM. AIR BAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969790March 31, 2017
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, THE SERVICE TRANSMISSION WARNING INDICATOR ILLUMINATED AND THE VEHICLE FAILED TO ACCELERATE OVER 60 MPH. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,235.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968800March 27, 2017
POWER TRAIN
SINCE OWNING FOR 2 MOS. CONTINUOUSLY HAS PROBLEMS SHIFTING IN THE LOWER GEARS UP TO 3RD. HAS ALL THE TRANSMISSION UPDATES. THURS AFTER TURNING TO A STREET WITH SLIGHT INCLIND, SHIFTING INTO 3RD A LOUD, SCARE "BANG" OCCURED. KEPT DRIVING NO PROBLEM. FRID SAME HAPPED WITH MIFFLED "BANG" SOUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967808March 22, 2017
UNKNOWN OR OTHER
TAKATA RECALL I HAVE HAD MY 2015 JEEP CHEROKEE (LATITUDE) FOR 2YRS NOW. ON SATURDAY 3/11/17, IT WOULD NOT START AND THE TRANSMISSION LIGHT WAS ON. THE GEAR SHIFT WASN'T WORKING EITHER. I CALLED THE DEALERSHIP I BOUGHT IT FROM BECAUSE IT IS STILL UNDER WARRANTY, THEY GAVE ME THE NUMBER FOR ROADSIDE HELP TO HAVE IT TOWED IN, THEN AFTER SEVERAL TIMES TRYING IT STARTED, WHILE ON THE PHONE WITH THE ROADSIDE SERVICE DPT. THE NEXT WEEK ON TUE (3/14/17) IT WOULD NOT START AGAIN, THEN SUDDENLY IT DID. I WAS CLOSE TO MY JOB SO I THOUGHT I COULD MAKE IT, BUT THE GEARS WERE STUCK AND HARD TO CHANGE. WHILE PULLING OUT INTO TRAFFIC THE CAR I COULDN'T SPEED UP. I COULD HAVE BEEN IN A BAD ACCIDENT BECAUSE OF THIS CAR!!!! THERE SHOULD BE A RECALL ON THIS CAR IT IS NOT SAFE. I'M JUST GLAD I HAD DROPPED MY 4 KIDS OFF BEFORE THIS HAPPENED. THE DEALERSHIP SAID IT WAS A GLITCH IN THE TRANSMISSION MODULE, WELL THIS IS THE SECOND WEEK IT HAS BEEN IN THE SHOP. THEY CANNOT FIGURE OUT WHAT IS WRONG WITH IT. WHILE GOING TO GET THE CAR SEATS OUT OF IT, THERE WAS A LADY THERE WITH HER CAR (SAME MAKE & MODEL BUT 2016) HAVING THE SAME PROBLEM SHE HAD ONLY 17,000 MILES ON HER CAR AND THE TRANSMISSION WENT OUT ON IT. I THINK MINE HAS THE SAME PROBLEM. MY MILEAGE IS UNDER 25,000!! THIS IS NOT RIGHT. IF THE COMPANY KNOWS THERE ARE NUMEROUS COMPLAINTS ABOUT THE SAME ISSUE, THEN THERE SHOULD BE A RECALL ON THE CAR. IT'S NOT FAIR TO CONSUMERS!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967472March 21, 2017
ENGINE, STEERING, WHEELS
TAKATA RECALL - BAD WHEEL BEARING , LOSS OF POWER, ENGINE LIGHT. IN MOTION!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960281March 13, 2017
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
WHILE DRIVING ON STREET CAR JUST DIED AND SLOWLY CAME TO STOP.VERY DANGEROUS.TRIED RESTARTING WOULD NOT START.UNKNOWN WHAT IS WRONG WITH CAR THAT STOPS WHEN DRIVING AND WILL NOT START AGAIN RIGHT AWAY. AFTER CAR SITTING AWHILE AND A FEW ATTEMPTS TO START IT, IT STARTS AGAIN ONLY TO STOP WHILE DRIVING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10965777March 13, 2017
POWER TRAIN
I PURCHASED A 2015 JEEP CHEROKEE TRAILHAWK IN FEBRUARY OF 2015. IT WAS RUNNING FINE UNTIL I TOOK IT IN FOR A RECALL AND A SOFTWARE UPDATE. WHEN ACCELERATING FROM A STOP OR YIELD, THE JEEP HESITATES THEN IT WILL LUNGE FORWARD. ON DECEMBER 8, 2015, I TOOK THE JEEP IN FOR A RECALL, THERE WAS ALSO A SOFTWARE UPDATE. AFTER THAT DATE MY VEHICLE WAS NEVER THE SAME. PRIOR TO DECEMBER 8, 2015, I HAD NO COMPLAINTS ABOUT THE TRANSMISSION. WE HAVE TAKEN THE JEEP BACK TO THE DEALERSHIP DECEMBER 29, 2015, FEBRUARY 12, 2016, MAY 23, 2016 WITH OUR CONCERNS BEING COMPLETELY IGNORED. IN JUNE OF 2016 I CONTACTED CHRYSLER AND WAS INSTRUCTED TO TAKE MY JEEP BACK TO THE DEALERSHIP. THE DEALERSHIP HAD MY JEEP FOR 2 DAYS AND I WAS TOLD THE PROBLEM WAS FIXED. IT WAS NOT! IT CONTINUES TO LUNGE FORWARD. I NO LONGER DRIVE IT ON THE HIGHWAY BECAUSE WHEN I AM MERGING INTO TRAFFIC, IT HESITATES AND I HAVE HAD TO PULL OFF TO THE SHOULDER. I WOULD LIKE TO BE ABLE TO ENJOY THE VEHICLE THAT I HAVE INVESTED SO MUCH INTO. AFTER BEING TOLD BY THE MECHANICS AND THE MANAGER OF THE SERVICE DEPARTMENT, THAT I JUST DON'T KNOW HOW TO DRIVE....IT IS GOOD TO KNOW, I AM NOT THE ONLY ONE WITH THIS PROBLEM AND HOPEFULLY IT WILL SOON BE FIXED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960197March 12, 2017
POWER TRAIN
THE TRANSMISSION SHIFTS SUPER HARD EVERY TIME IT SHIFTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960221March 12, 2017
POWER TRAIN
2015 JEEP CHEROKEE TRANSMISSION: WARNING LIGHT FOUR WHEEL DRIVING SYSTEM UNAVAILABLE SERVICE REQUIRED! WHEN DRIVING THE TRANSMISSION WOULD SHIFT THROUGH 2ND GEAR AND GET STUCK THERE WITH VERY HIGH RPMS, THEN SLAMMING INTO THIRD. (CITY STREET & HIGHWAY) IT ACCELERATES WHEN DOWNSHIFTING. NORMAL DRIVING, NO POWER. WHILE DRIVING LOUD WHINING SOUND FROM UNDER THE SUV. WHEN STOPPED AND IN DRIVE AND TURNING ON AC OR HEAT, THE RPMS WOULD DROP BELOW 1K AND THE SUV WOULD AUTOMATICALLY INCREASE THE RPM CAUSING IT TO LURCH FORWARD. TRANSMISSION SHIFTED RANDOMLY. THE DEALERSHIP WE LEASED THE JEEP FROM REPLACED/RECONFIGURED THE DRIVETRAIN CONTROL MODULE AND FLASH PROGRAMMED THE ECU. THEY REPLACED A DEFECTIVE TRANSFER CONTROL MOTOR. THEY CHECKED WIRING HARNESS AND CALLED A REGIONAL TECHNICIAN. ALL OF THESE "FIXES" FAILED AFTER AN EXTENDED TEST DRIVE. RT 46 CHRYSLER, JEEP, DODGE SAID THEY NOW NEED TO REPLACE THE TRANSMISSION CONTROL MOTOR. THE CAR HAS BEEN AT THEIR SHOP FOR ALMOST A WEEK. CHRYSLER CORPORATE SAID THEY WILL NOT COVER CONSEQUENTIAL DAMAGES DUE TO DEFECTIVE PARTS UNDER WARRANTY. THE SALES MANAGER AT RT 46 CHRYSLER JEEP DODGE WOULD NOT TAKE OUR 2015 CHEROKEE AS TRADE IN FOR A NEW SUV BECAUSE HE CALLED IT A LEMON. THIS VEHICLE IS UNPREDICTABLE AND UNSAFE WHILE DRIVING. THE DEALERSHIP WE LEASED THE CHEROKEE FROM DOESN'T EVEN WANT IT BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958999March 6, 2017
POWER TRAIN
MY VEHICLE JERKS FORWARD AFTER STOPPING, INCREASES SPEED WHILE SLOWING DOWN ON A HILL, FEELS LIKE THE TRANSMISSION IS GOING TO SHOOT OUT FROM UNDER THE CAR. I FEEL VERY UNSAFE DRIVING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957545February 28, 2017
ENGINE
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE USED UP A QUART OF OIL EVERY THREE THOUSAND MILES WITHOUT WARNING. THE DEALER DIAGNOSED AND PERFORMED AN OIL CHANGE. THE TECHNICIAN NOTED ON THE INVOICE THAT THE OIL FILTER WAS LOOSE. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 41,633.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956915February 25, 2017
POWER TRAIN
WHILE PULLING OUT, INTO TRAFFIC, MY TIRE CAUGHT SOME ICY SLUSH. IT STARTED TO SPIN. AS I WAS ALREADY ON THE ROAD IN TRAFFIC, I GAVE IT MORE GAS TO GO. THE ENGINE REVVED. I NOTICED THE RPMS HAD PEGGED AROUND 6000+. I NOTICED NO TRACTION CONTROL, AT LEAST NOT HOW I HAVE FELT IT IN OTHER VEHICLES. I FINALLY GOT OUT IN TRAFFIC. THIS IS WHEN MY CAR WENT HAYWIRE. THE DASHED FLASHED A WARNING THAT MY CAR WAS GOING INTO SAFE MODE AND WOULD BE SHIFTING TO NEUTRAL. THEN THERE WAS A LOUD CLUNK AND IT FELT LIKE I GOT HIT FROM BEHIND. I DID NOT, ALTHOUGH I'M SURE THE PERSON I PULLED IN FRONT OF WOULD'VE LIKE TO HAVE HIT ME, AS HE WAS BLOWING HIS HORN AT ME AND FLIPPING ME OFF. MY CAR WAS NOW IN NEUTRAL AND COULDN'T GO ANYWHERE. I PULLED TO THE SIDE OF THE ROAD. AS I CAME TO A STOP MY CAR ENGAGED THE PARKING BRAKE. I WAS PANICKED AND SCARED. I TURNED OFF MY CAR. I CALLED MY HUSBAND. I TRIED TO RESTART MY CAR. IT RESTARTED BUT I COULD NOT DISENGAGE THE PARKING BRAKE. THE CHECK ENGINE LIGHT CAME ON. THE TRACTION CONTROL LIGHT CAME ON. THE BRAKE LIGHT CAME ON. MY HUSBAND SHOWED UP AND THROUGH TRIAL AND ERROR HE FOUND OUT THAT HE COULD ONLY DISENGAGE THE PARKING BRAKE IF THE CAR WAS IN NEUTRAL. HE DROVE IT AROUND SOME AND IT SEEMED FINE. I DROVE IT TO WORK, WITH ALL THOSE DASH LIGHTS STILL ON. I CALLED THE DEALERSHIP AND GOT MY CAR IN. WITHIN 2 DAYS THE DASHLIGHTS HAD TURNED OFF AND EVERYTHING SEEMED TO BE NORMAL. I TOOK MY CAR IN AND SINCE THERE WERE NO LIGHTS ON AT THAT TIME THEY COULDN'T DIAGNOSE ANYTHING. THEY TOLD ME IT WAS A SAFETY OVERRIDE AND I JUST NEEDED TO LEARN TO DRIVE IT. (I WAS LIVID, AS I HAVE HAD MANY PROBLEMS WITH THE TRANSMISSION) A VEHICLE SHOULD NOT SHUT DOWN IN TRAFFIC. LUCKILY I WAS ON A RURAL ROAD WHEN THIS HAPPENED. I COULDN'T IMAGINE WHAT COULD OF HAPPENED IF I WAS PULLING OUT ACROSS 5 LANES OF TRAFFIC OR MERGING ON TO A BUSY FREEWAY. THIS IS UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956613February 23, 2017
POWER TRAIN
TRANSMISSION JERKS SLAMS IN GEAR DOESN'T KNOW WHAT GEAR IT SHOULD BE IN HESITATES WHEN STOPPED THEN GOES INTO GEAR DOESN'T KNOW WHAT GEAR TO BE IN ON THE HIGHWAY TAKES TO LONG TO GO INTO PASSING GEARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956672February 23, 2017
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, FUEL/PROPULSION SYSTEM
WHILE DRIVING AT FULL SPEED ON I-10 WEST, MY JEEP CHEROKEE CAME TO A FULL STOP FORCING DRIVERS TO STEER AROUND ME SO AS NOT TO REAR END ME. IT'S DONE THIS 5 TIMES SINCE SUATURDAY THE 18TH OF FEBRUARY. IT SAYS THE VEHICLE MUST BE IN PARK BEFORE RELEASING THE BRAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956374February 22, 2017
POWER TRAIN
MY VEHICLE CONTINUOUSLY "CLUNCKS" WHEN SHIFTING BETWEEN CERTAIN GEARS. HAPPENS DAILY NOW AND IS VERY UNSETTLING BECAUSE THERE IS A LOSS OF POWER/ACCELERATION WHEN IT HAPPENS. STARTED WHEN SHIFTING BETWEEN 3RD AND 4TH BUT NOW DOES IT FROM 1ST TO 2ND. DEALERSHIP IS WELL AWARE, SAY THERE ARE ABOUT 2-3000 JEEPS OUT THERE DOING THE SAME THING BUT THEY WON'T FIX IT BECAUSE THE CHECK ENGINE LIGHT DOESN'T COME ON AND THEY DON'T KNOW WHICH PART IS BROKEN/FAILING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955652February 20, 2017
POWER TRAIN
TRANSMISSION BUCKS AND LURCHES. SLOW TO RESPOND TO GAS WHEN PULLING OUT. LOOKS FOR A GEAR WHILE DRIVING IN TRAFFIC. DANGEROUS TO DRIVE NOT KNOWING WHAT THE TRANS WILL DO OR NOT DO. TOOK IT TO 2 DIFFERENT DEALERS AND THEY CLAIM NO PROBLEMS. THE UPDATES DO NOT CORRECT THE ISSUES. IT HAS BEEN IN THE SHOP & TIMES FOR THIS ONGOING PROBLEM. I'M PAYING FOR A LEASE AND RARELY DRIVE IT AFTER 2+ YEARS OF OWNERSHIP 10970 MILES ON IT. I DON'T TRUST IT FOR A LONG TRIP ANY LONGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955507February 19, 2017
POWER TRAIN
SERVICE LIGHT FOR TRANSMISSION WILL ILLUMINATE WHEN ON THE EXPRESSWAY. IF YOU SLOW DOWN CAR WILL JERK AND MAKE A LOUD CLUNK NOISE. WHEN RESUMING ACCELERATION THIS NOISE HAS TO HAPPEN. THE LIGHT GOES OFF AT TIMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955525February 19, 2017
ENGINE
MY 2015 JEEP CHEROKEE BURST INTO FLAMES A WEEK AGO. I HAVE NO IDEA WHAT THE CAUSE WAS AS CHRYSLER WILL NOT INVESTIGATE IT. THE CAR WAS A TOTAL LOSS. AS I WAS DRIVING, THE PASSENGER IN MY CAR SMELLED SMOKE. WE QUICKLY GOT OUT OF THE CAR AS WE THEN SAW SMOKE POURING OUT OF THE HOOD AND WITHIN SECONDS IT WAS IT FLAMES. ...UPDATED 02/23/17 *BF.. UPDATED 03/01/17 *BF *CN
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10955054February 16, 2017
POWER TRAIN
THE TRANSMISSION DOES NOT AUTOMATICALLY DOWNSHIFT OUT OF 3RD GEAR WHEN COMING TO A STOP OR AT A BRIEF STOP RESULTING IN LOSS OF POWER AT TAKE OFF. TRYING TO ACCELERATE FROM A STOP WHILE IN 3RD GEAR RESULTS IN SIGNIFICANT DELAY IN POWER. THIS HESITATION IS SIMILAR TO STALLING WHICH IS VERY DANGEROUS WHEN PULLING INTO TRAFFIC. JEEP HAS STATED THAT THIS IS NORMAL AND THAT YOU MUST ALWAYS COME TO A COMPLETE EXTENDED STOP BEFORE THE TRANSMISSION WILL DOWN SHIFT. THIS IS NOT FEASIBLE WHEN A COMPLETE STOP IS NOT NECESSARY OR REQUIRED LIKE WHEN A LIGHT CHANGES TO GREEN WHEN YOU ARE COMING TO A STOP, OR YOU ARE MERGING INTO TRAFFIC WITH A YIELD SIGN. THIS IS AN ACCIDENT WAITING TO HAPPEN, OR IS ALREADY RESULTING IN ACCIDENTS THAT ARE CLASSIFIED AS YOUR VEHICLE DIDN'T YIELD TO RIGHT OF WAY, EVEN THOUGH THIS STALL LIKE SCENARIO IS THE PRIMARY CONTRIBUTOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954892February 15, 2017
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING 45 MPH, THE TRANSMISSION BEGAN TO SHIFT IMPROPERLY AND HARD SHIFTED INTERMITTENTLY. ALSO, THE STEERING WHEEL VIBRATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION AND THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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