Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11674173July 17, 2025
UNKNOWN OR OTHER
THE SERVICE SHIFTER LIGHT KEEPS COMING ON, BUT IT GOES OFF SOMETIMES WHEN I RESTART. EVERY TIME I ASK SOMEONE TO CHECK IT OUT, THEY SAY THERE'S NOTHING TO SEE UNLESS IT IS ON. I DON'T WANT THIS TO CAUSE ANY PROBLEMS WITH THE CAR. HOW AM I SUPPOSED TO HAVE IT LOOKED AT WHEN IT IS NOT ON ALL THE TIME. I HAVE A PICTURE OF IT AND I AM STILL REFUSED SERVICE FOR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673357July 14, 2025
UNKNOWN OR OTHER
I’ve went to get my car inspected and it shows 1 recall for “IN-USE NOX - CATALYST EFFICIENCY” . There was no warning signs on my dashboard. My car just acts differently and it sounds much louder. My dealership, CarMax can’t repair it for free and charging over $100 for a diagnostic alone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672275July 9, 2025
ENGINE
When coming to a stop the auto stop turned the engine totally off. The car had to be shifted into park to restart the engine using the car's starter button. Afterward a message was displayed that the autostop was not available and to get the autostop serviced. The car was brought to the dealer for service of the full engine shutoff when the car came to a stop issue and the service manager stated they could not duplicate the problem. Since then the car engine totally shutoff 5 times when at a full stop and where the car needed to be placed in park and the start button pushed to restart the car. I now manually shutoff the autostop feature before leaving my house to avoid having the car engine fully shut off. The autostop not available message now displays within 2 minutes of starting the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671565July 7, 2025
POWER TRAIN, UNKNOWN OR OTHER
On [XXX] my Jeep started making a grinding noise near the rear axle. Initially, thinking something had broken when I had hit a pot hole earlier that evening. We parked the car at a garage and the next day inspected it and said it sounded like the rear differential may be effected, advising it should be safe to drive in “sport” mode. I drove it to Blueridge Chrysler Jeep in Abingdon VA where I informed them I had discovered a Recall 45A on the Jeep, they kept the Jeep and called me in a few days saying it was only for an “software update” and it was fixed. Om [XXX], I drove my Jeep and upon getting less than a mile down the road it sounded like the backend was dragging. They called a tow truck & took it back to the garage & now with the MOPAR Extended warranty they would have to replace the PTU. It was part of the initial recall and it could affect the PTU and the RDM (rear differential). This part took months to be delivered and during that time I had to rent and borrow a car to get back and forth from work for over two months. In May, the service dept. called saying the Jeep was still making the dragging noise and may be the transmission or the Rear Differential, but they’re still looking into it. In June, after re-working the PTU, Blueridge has determined it is the Rear Differential that now needs replaced and when I asked about it all being a part of the MOPAR extended warranty and they told me I needed to call Chrysler Customer Care. I followed up and called and spoke to several people advising that the dealership would have to call MOPAR warranty. Today, 7/7/25, I spoke with Blueridge again and they are saying the Recall was only for an update. I referred to the details of the initial 45A recall that specifically says that if the update is not complete, it would lead to problems with the PTU & the rear differential. My stance is that MOPAR warranty should cover both the PTU and the Rear Differential under Both recalls the 45A and 20V343000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671254July 4, 2025
ELECTRICAL SYSTEM, SERVICE BRAKES
Went to go to the grocery store and the Electronic Park Brake was engaged. Had it reset, went to the grocery store and it was re-engaged. Had it towed to dealer, upon diagnosis, corrosion was found at EPB module and connector pin. Declined repair and had it towed back home due to dealership quoting almost three thousand dollars for parts and repair. Upon later research, found that there is a known issue with water intrusion in this area that caused this and that there is a class action lawsuit due to almost 1.3 million vehicles affected by this and has been known about for almost 5 years. Dealership claims sunroof does leak but there has never been evidence of a leak from that area.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670288June 30, 2025
POWER TRAIN
Service four-wheel-drive light has illuminated and dealership recommends to replace PTU system
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670370June 30, 2025
FIRERELATED
The contact owned a 2016 Jeep Cherokee. The contact stated that around 5AM, when parked on the driveway the day before in the evening, the contact's wife heard abnormal noise from a window and discovered the vehicle had caught on fire. As a result of the fire, two other vehicles and the contact's residence were damaged. The vehicle was unoccupied during the fire. A fire inspector informed that the fire was an electrical one near the battery and fuse panel. The fire was extinguished by the fire department with water and foam. A fire department report was filed. A police report was not filed. The vehicle was destroyed. The local dealer was not contacted. The manufacturer was not notified of the failure. The approximate failure mileage was 133,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11669215June 25, 2025
POWER TRAIN
The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the transmission experienced a hard shift while shifting from first gear to second gear. The contact stated that the vehicle felt like it had been rear-ended while shifting into 2nd gear. There was no warning light illuminated. The contact stated that the failure recurred intermittently. The vehicle was taken to the dealer to be diagnosed, but the cause of the failure could not be determined. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 23V302000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666456June 12, 2025
POWER TRAIN
After buying the car from a used dealer, within 1,000 miles the car began grinding in slow accelerated turns. It has been diagnosed as the PTU which has many recalls before and after this particular D4 part. With all of the recalls and extended warranty adjustments for this part, why would mine not be covered? This was to be safe reliable car for my teenagers to drive, now that is no longer the case. Very disappointing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666298June 11, 2025
ENGINE, ELECTRICAL SYSTEM
Component: Power Transfer Unit (PTU) [XXX] , but my VIN is not included. The power transfer unit has failed. This appears to be a manufacturing defect identical to those listed under the recall. I am requesting immediate inclusion and repair under the recall provisions.”2. Contact Jeep (Stellantis) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665828June 9, 2025
POWER TRAIN
What component or system failed or malfunctioned, and is it available for inspection upon request? A.)Transmission has been 'stuck in 2WD' since I bought it (I was unaware of the DT issue during purchase from Boktor Motors in Las Vegas, NV). I have tried to contact dealership with no response and a blocked phone number. Car has been towed 120 miles to Wolfchase CDJ in Bartlett, TN and is being diagnosed. [In ref: NHTSA campaign number: 25V011) Power Transfer Unit(PTU)] How was your safety or the safety of others put at risk? A.) I was on my way from Lakeland, TN to Chattanooga for summer vacation with my children and we were on a highway with a small shoulder and 2 lanes. We were able to pull to the side of the road and slowly make our way to the rest stop, Has the problem been reproduced or confirmed by a dealer or independent service center? A.) It is currently at Wolfchase CDJ in Bartlett, TN for full diagnosis. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A.) Not yet. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? A.) 'Service 4WD' was on at the dealership when I test drove it, but the owner, Mina Boktor, assured me that it was because they replaced the battery. He also wrote on the warranty page of my purchase paperwork that he would fix any repairs associated with the 4WD light if it was delivered to Tennessee with the same code. Boktor Motors associates refused to answer my calls and nobody ever returned my calls or emails. About 6 months later, my shifter started lighting up all red lights with the warning 'service shifter' in the notification screen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665939June 9, 2025
POWER TRAIN
Vehicle started making growling noise. Engine light and 4wd lights came on. Transfer case has been diagnosed with damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663789May 29, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
vehicle losing power even when on. Does not accelerate in drive or reverse. My issue is the dealer found corroded wires, but when did they not say that the last time it was in which was 3 months ago. They also all of sudden tell me my battery does not fit my Jeep so they needed to replace to new battery in order to be able s add mf diagnose. All this makes no sense.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662390May 21, 2025
POWER TRAIN
The contact owns a 2016 Jeep Cherokee. The contact stated while driving approximately 45 MPH, the "Service 4x4" warning light illuminated. The contact stated that the vehicle was taken to a local dealer who informed the contact that the PTU software needed to be updated. The vehicle was repaired; however, the "Service 4x4" warning light illuminated again. The contact had taken the vehicle back to the same dealer, where it was diagnosed and determined that the differential, rear axle, and PTU needed to be replaced. The vehicle was not repaired. The contact researched online and found that the failure had occurred twice, prior to the most recent failure of the same parts. The manufacturer was informed of the failure and informed the contact that there was no "Goodwill Assistance" available for the repair. The failure mileage was approximately 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661181May 15, 2025
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that the brake pedal had to be depressed while standing almost up. In addition, the electronic brake failure warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with brake booster failure. The contact was informed that the brake booster needed to be replaced. The vehicle was repaired. In addition, the contact stated the failure had occurred three times, and the brake booster was replaced after each failure. In addition, the contact stated that on two occasions, the vehicle had to be towed to the dealer. The contact referenced NHTSA Campaign Number: 17V572000 (Service Brakes, Service Brakes, Hydraulic); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 74,407.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660971May 14, 2025
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
The car is not shifting properly and will "jump" or "lunge" forward while driving. I have noticed that the RPM's will jump and bounce around, seemingly down shifting, then shift again, and then down shift again, which causes jerking motion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659659May 8, 2025
POWER TRAIN, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Car goes into "limp mode" while driving. Will slow to a complete stop, not rev, and says "Shift to P then desired gear". All other components of car are on (battery barely a year old). Try to follow command prompt; after putting car in P, and shifting to D, it still won't rev. I was on an incline and began rolling backwards. Good thing no one was behind me at the time. Had to turn completely off. On startup, it's stuttering and takes a while to start. Turns on fine and will drive, but is physically jerking between gears. Then, the first time I have to stop for a significant time and idle, it will do it again. I follow process again and was able to record video, because I was on a back street and pulled over in time, luckily. Upon driving the next day and taking to dealer, it is still jerking. Dealer cannot replicate and shows no error codes, so they say to just keep driving and can only help if I bring in while it is happening? That is literally insane. Same thing happened a year ago, but after filling up and being on "Empty". I went to a independent mechanic then, which is why I was hopeful the dealer would have more insight into the problem. That mechanic also could not replicate. They said it could be a fuel line or pump issue and to never let gas get too low, or go through costly man hours to check the fuel line, but then it couldn't be that at all, so could still be back at square one. That time, it stopped me in a busy intersection TWICE and was far more terrifying. I decided to skip the potentially pointless and definitely expensive fuel line investigation. I decided to take it in again when it happened and followed the "don't let gas get too low" directive and had no further issues until 5/5/25.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659708May 8, 2025
SERVICE BRAKES
On or about [XXX] on Tuesday [XXX] my parking brake automatically engaged itself. With the help of a friend, pulled fuse and emergency brake was disengaged and I got to drive home. Two days later, same issue, now this time tried same remedy and it did NOT work. So now I’m stranded 30 miles from home with my dog. Call tow truck, tow vehicle to dealer, dealer said water had something to do with module activated emergency brake. I’m without vehicle for days while they locate module and have a guy who comes in once a week to find out where water is coming from. I’ve read at least 80 complaints on the issue today. Isn’t Chrysler gonna do anything about this problem? Sad, broke and car less! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659560May 7, 2025
POWER TRAIN
Since having the vehicle in for recall 45A/NHTSA 23V-302, there is a loss of drive and a clunking sound when accelerating from approximately 25-30 mph. This does not occur all the time, however when it does and there is traffic behind me, the vehicle behind me will close up quickly almost hitting me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658442May 2, 2025
POWER TRAIN
PTU failure, confirmed by dealership
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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