Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11140360October 15, 2018
ELECTRICAL SYSTEM, POWER TRAIN
I PURCHASED MY VEHICLE NEW. SINCE HAVING IT THE PANEL WHICH DISPLAYS THE RADIO WILL RANDOMLY GO BLACK. I'VE ALSO HAD SEVERAL ISSUES WITH ACCELERATION. SOMETIMES IF I'M AT A RED LIGHT AND THEN IT TURNS GREEN THE CAR WILL REV AND NOT MOVE ANYWHERE FOR ABOUT 30 SECONDS. YESTERDAY WHILE I WAS ON THE HIGHWAY MY SPEED DROPPED FROM 60 TO 40 VERY FAST AND I WAS NOT ABLE TO ACCELERATE AT ALL AND HAD TO PULL OVER ON THE SIDE OF THE ROAD AND MY TRANSMISSION LIGHT CAME ON. I'VE ALSO BEEN DRIVING BEFORE AND WHEN I HIT THE BRAKE IT MAKES A NOISE LIKE ITS SHIFTING SUPER LOUD AND THE BRAKE CLICKS. MY VEHICLE IS IN FOR SERVICE RIGHT NOW BUT I DONT FEEL SAFE DRIVING IT AT ALL. IT ONLY HAS 16,000 MILES ON IT AND SHOULDN'T BE HAVING ALL OF THESE ISSUES WITH SUCH LOW MILEAGE. YESTERDAY NOT BEING ABLE TO ACCELERATE ON THE HIGHWAY WAS SCARY AND DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139629October 11, 2018
ENGINE, VEHICLE SPEED CONTROL
WHILE DRIVING ON THE FREEWAY AN ENGINE WARNING LIGHT APPEARED ON THE DASH WITH THE MESSAGE "SERVICE TRANSMISSION" AND MY SPEED IMMEDIATELY DROPPED AND I WAS UNABLE TO ACCELERATE TO MOVE OUT OF THE WAY OF ONCOMING VEHICLES. I WAS BARELY ABLE TO PULL THE CAR OVER. ONCE STOPPED THE MESSAGE WENT AWAY AND ACCELERATION WAS RESTORED, BUT MESSAGE OCCURRED AGAIN AND POWER WAS AGAIN LOST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139640October 11, 2018
UNKNOWN OR OTHER
AFTER I START THE CAR UP IN THE MORNING OR AFTER IT HAS SAT FOR AWHILE, IT WILL RUN FOR ABOUT 5 MINUTES AND THEN THE ENGINE WILL COMPLETELY DIE, THE BATTERY LIGHT COMES ON AND THE SCREEN SAYS "SHIFT TO P THEN DESIRED GEAR". WHEN IT DOES THIS, I LOSE THROTTLE POWER, BREAKS AND STEERING. I HAVE TO PUT THE CAR IN PARK AND TRY TO TURN IT OFF, WHEN I TRY AND TURN IT OFF IT CRANKS LIKE IT IS TRYING TO START AND WON'T. AFTER I GET THE CAR TURNED OFF AND GO TO TURN IT BACK ON, IT CRANKS REALLY HARD FOR ABOUT 45 SECONDS BEFORE STARTING. THEN IT SMELLS LIKE SOMETHING IS BURNING, IT WILL DO THIS 4-5 TIMES BEFORE IT STARTS RUNNING OK. AFTER IT DIES, THE TRANSMISSON FEELS LIKE IT IS JUMPING/JERKING AND THE CAR WILL RANDOMLY DING LIKE IT DOES WHEN THE WINDSHIELD WIPER FLUID IS LOW BUT NOTHING SHOWS UP ON THE SCREEN OR IN THE MESSAGES. IT HAS DIED IN THE MIDDLE OF AN INTERSECTION, WITH THE STERRING LOCKING UP AND THE THROTTLE LOSING POWER, THIS COULD HAVE CAUSED A MAJOR ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11138999October 8, 2018
POWER TRAIN, VEHICLE SPEED CONTROL
WHEN DRIVING AT A SPEED OF 70 MPH THE SERVICE TRANSMISSION LIGHT COMES ON, DISABLING ACCELERATION AND PUTTING THE CAR INTO 8TH GEAR. THIS CAUSES A DANGEROUS SITUATION WHERE THE CAR SPEED DECREASES INSTANTLY AND REQUIRES THE CAR TO PULLED OVER TO THE SIDE OF ROAD AND TURN THE CAR OFF THEN ON. CHRYSLER IS WELL AWARE OF THIS ISSUE BUT HAS NOT ISSUED A RECALL FOR THESE VEHICLES. INSTEAD THEY CHOOSE TO PUT CUSTOMERS IN THE DANGEROUS SITUATION OF DISABLING A VEHICLE AT HIGH SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133602October 5, 2018
FUEL/PROPULSION SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING, THE OIL LEVEL BECAME LOW AND THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO SIEMANS CHRYSLER DODGE RAM JEEP (8691 RED ARROW HWY, BRIDGMAN, MI 49106) AND THE CONTACT WAS ADVISED TO ADD OIL TO THE VEHICLE EVERY 1,000 MILES TO KEEP IT FROM RUNNING LOW. THE MANUFACTURER WAS ALSO CONTACTED AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15,000. *TT UPDATED 12/13/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133284October 4, 2018
ENGINE, POWER TRAIN
I HAVE TAKEN MY 2016 JEEP CHEROKEE INTO THE SERVICE DEPARTMENT MULTIPLE TIME TO HAVE THEM DIAGNOSE THE HESITATION IN THE TRANSMISSION, JERKING INTO GEAR ( FROM 1ST TO SECOND GEAR, BUT MOST OF THE TIME FROM 2ND TO 3RD GEAR) AND A LOUD CLACKING NOISE THAT APPEARS TO COME FROM THE BOTTOM OF THE CAR. ACCORDING TO 2 DIFFERENT JEEP/CHRYSLER DEALERSHIP SERVICE DEPARTMENT THAT I HAVE TAKEN MY CHEROKEE TO BE DIAGNOSE, THEY CAN'T FIND WHAT IS WRONG WITH THE TRANSMISSION AND THEY DID NOT EXPIRIENCE THE JERKING ON THE TRANSMISSION DURING DRIVING. THEY DID INFORMED ME THAT THE CLACKING SOUND COMING FROM THE BOTTOM OF THE CAR IS THE CATALYTIC CONVERTER WHEN IT GETS HOT MAKES A CLACKING NOISE, BUT THEY HAVE NO FIX FOR IT. THE DEALERS CLAIM THEY ARE WAITING FOR THE JEEP INC. TO COME OUT WITH A FIX. AS IF THAT'S ACCEPTABLE TO FORCE YOUR CUSTOMER TO DRIVE A NOISY, HESITATING BRAND NEW CAR. I AM DUMBFOUNDED WITH HOW THE DEALERSHIPS JEEP / CHRYSLER KEEP SWEEPING THIS ISSUE UNDER THE RUG HOPING IT WILL GO AWAY. TIME TO FIND A SOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132986October 2, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, UNKNOWN OR OTHER
OVER THE LAST 2 WEEKS, WHILE DRIVING MY JEEP HAS LOST POWER. NO WARNING LIGHT OR ANYTHING, MY JEEP JUST DIES. IT WILL SAY "SHIFT INTO P, THEN SELECT GEAR" AFTER I HAVE LOST POWER. MY LIGHTS/RADIO/BLUETOOTH ALL STILL WORK, BUT I CAN NOT BREAK NOR ACCELERATE NOR STEER. I WAS NEARLY T-BONED THIS AM, AND NEARLY REAR ENDED LAST WEEK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132685October 1, 2018
ELECTRICAL SYSTEM, POWER TRAIN
WHILE DRIVING ON HIGHWAY, AUTOMATIC 9 SPEED TRANSMISSION SEEMED TO LOSE ALL ACCELERATION AT AROUND 60MPH. THE "SERVICE TRANSMISSION" NOTIFICATION APPEARED ON THE DISPLAY, AND THE VEHICLE STARTED DECELERATING UNTIL IT WAS NECESSARY TO PULL OVER AND PARK. PROBLEM SEEMED FIXED AFTER AN ENGINE RESTART, BUT OCCURRED AGAIN AT HIGHER SPEED (60MPH). I DON'T KNOW WHY 2016 VEHICLES WERE NOT INCLUDED IN THE S55 RECALL, IT IS THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131478September 25, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM
EACH TIME I HAVE BEEN DRIVING THE VEHICLE WHEN THE BRAKES FAILED WITHOUT WARNING THE LAST TIME (4TH TIME) MY CAR WAS IN THE SHOP BECAUSE THE TRANMISSION SEAL HAD A LEAK. WHILE THE MECHANIC WAS TEST DRIVING THE CAR THE BRAKES FAILED WITH HIM. WHEN I HAVE HAD BEEN DRIVING THE JEEP AND THE BRAKES FAILED I WAS PULLING INTO DIFFERENT LOCATIONS AND THE BRAKES WOULD FAIL AND NOT STOP THE CAR. THE BRAKE WERE AS HARD AS A ROCK AND JUST SIMPLY WOULD NOT STOP THE CAR. I FEEL AFTER 4 TIMES THIS CAR IS NOT REPAIRABLE AND I AM NOW MENTALLY ANQUISHED WITH DRIVING IT I AM AFRAID THE BRAKES WILL FAIL AGAIN AND I MIGHT GET INTO AN ACCIDENT BECAUSE OF THE BRAKE ISSUE AND POSSIBLY GET HURT, KILLED, KILL SOMEONE ELSE THIS IS WITHOUT A DOUBT A SAFETY ISSUE. THE MECHANIC AT THE DEALERSHIP HAS EVEN SAID THE CAR IS NOT SAFE. I HAVE A CASE NUMBER WITH THE CHRYSLER MANUFACTURER ON THE CASE. IT IS# 35139860
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131035September 24, 2018
UNKNOWN OR OTHER
STALLING WHILE DRIVING, MOSTLY WHEN MAKING A TURN OR AS WHEEL IS TURNED; HAS ALMOST CAUSED MULTIPLE SEVERE ACCIDENTS TO OCCUR. HAS HAPPENED WHILE DRIVING ON THE HIGHWAY, STREET, AND PULLING OUT OF A PARKING SPOT ON SEVERAL OCCASIONS. SYSTEM STALLS AND THEN A MESSAGE APPEARS 'SHIFT TO P'. HAVING TO QUICKLY STOP IN INCOMING TRAFFIC, PUT INTO PARK, SHUT OFF ENGINE AND RESTART TO WORK. WHEN MAKING SMALLER TURNS THE SYSTEM DINGS AS IF A MESSAGE ALERT WILL APPEAR BUT NOTHING SHOWS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131038September 24, 2018
ENGINE, UNKNOWN OR OTHER
VEHICLE RANDOMLY GETS HOT AS IF THE AC STOPPED BLOWING COOL AIR BUT THEN WORKS NORMALLY. DOES THIS FREQUENTLY BUT RANDOMLY FOR ONLY A COUPLE OF SECONDS AT A TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130637September 21, 2018
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I HAVE HAD TRANSMISSION ISSUES SINCE BUYING THE VEHICLE. I HAVE BEEN TO THE DEALER ABOUT 3 OR 4 TIMES TO HAVE THE ISSUE FIXED AND IT WAS NEVER FIXED. LOW POWER, HESITATIONS IN ACCELERATION, RANDOMLY DROPPING SPEED WHILE ACCELERATION, AND COMPLETE LOSS OF POWER. IT HAPPENS WHEN IN MOTION AT ALL SPEEDS BUT MOSTLY AT SPEEDS UNDER 40 MPH. IT ALL CONTINUES TO THIS DAY AND I HAVE ALL BUT GIVEN UP ON GETTING CHRYSLER TO TAKE RESPONSIBILITY. I AM SOMETIMES EVEN AFRAID TO DRIVE THE VEHICLE WHEN ONE OR MORE OF THESE SYMPTOMS HAPPENS. CHRYSLER NEEDS TO TAKE RESPONSIBILITY. AS A CONSUMER I AM ENTITLED TO GET WHAT I PAY FOR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130452September 20, 2018
VEHICLE SPEED CONTROL
THE SHIFT MODULE UNIT IS GOING BAD . IT WILL READ IN THE DISPLAY DASH SERVICE SHIFTER AND RED LIGHTS APPEAR FOR ALL GEARS PARK, N, DRIVE, REVERSE, NO AUTO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129638September 15, 2018
ENGINE, FUEL/PROPULSION SYSTEM
VECHILE STALLING WHILE DRIVING. THE VECHILE WILL STALL DRIVING AT LOW SPEED TURNS, UP HILLS AND COMING TO A STOP. SECOND TIME IT HAS BEEN TO DEALERSHIP FOR SAME PROBLEM. FIRST TIME WAS JUNE 30 2016. SECOND IS TODAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129290September 13, 2018
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING 10 MPH, THE CHECK ENGINE AND "PUT IN PARK AND PLACE IN DESIRED GEAR" WARNING INDICATORS APPEARED ON THE INSTRUMENT PANEL. IN ADDITION, THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS. AFTER SEVERAL ATTEMPTS, THE CONTACT WAS ABLE TO PLACE THE VEHICLE IN PARK AND SHUT OFF THE VEHICLE. ONCE RESTARTED, THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. WINNIE DODGE CHRYSLER JEEP RAM (LOCATED AT 125 TX-124, WINNIE, TX 77665, (409) 296-3500) WAS CONTACTED AND AN APPOINTMENT WAS MADE TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,696.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129405September 13, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STARTED TO LOSE POWER AND THE SERVICE TRANSMISSION INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER MULTIPLE TIMES FOR SIMILAR FAILURES. THE VEHICLE WAS TAKEN TO BOB MOORE CHRYSLER DODGE JEEP RAM OF TULSA (4627 S MEMORIAL DR, TULSA, OK 74145) AND THE TRANSMISSION CONTROL MODULE WAS REPAIRED. THE VEHICLE WAS KEPT AT THE DEALER FOR THREE MONTHS. WHILE LEAVING THE DEALER, THE CONTACT STATED THAT THE TRANSMISSION INDICATOR ILLUMINATED AGAIN. THE DEALER REPROGRAMMED THE VEHICLE. AFTER THE REPAIR, THE CONTACT STATED THAT THE VEHICLE FAILED TO DRIVE. THE VEHICLE WAS TOWED BACK TO THE DEALER AND THE TRANSMISSION WAS REPAIRED AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15,652.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128008September 7, 2018
ELECTRICAL SYSTEM, POWER TRAIN
I'VE HAD THE JEEP LESS THAN 2 YEARS . ONLY 14000 MILES ON IT . THE TRANSMISSION STARTED JERKING AND LUNDGING WHEN IT DOWN SHIFTED OR STARTED OFF FROM A STOP. MY DAUGHTER AND I WHERE COMING BACK FROM THE HUMAN SOCIETY. WHILE DRIVING AT ABOUT 50 MPH I HAD TO SLOW DOWN FOR ON COMING TRAFFIC.THE JEEP SHIFTED TO A LOWER GEAR AND LUNGED SO FIERCELY I THOUGHT THE TRANSMISSION HAD FALLEN OFF THE VEHICLE. THE VEHCLE IMMEDIATELY SHUT DOWN. I WAS AT A COMPLETE STOP. LIGHTS STARTED FLASHING SERVICE TRANSMISSION. I HAD NO POWER TO MOVE. IM ON AN OVER PASS WITH TRAFFIC AND THERES NO WHERE TO GO IN THE MIDDLE OF TRAFFIC. BY CHANCE THE JEEP WAS ABLE TO START AND ACCELERATE TO 5MPH AND GET TO A SAFE PLACE TO PULL OVER. IT WAS A VERY SERIOUS HAZARD FOR ME AND MY DAUGHTER AND OTHER DRIVERS WE BASICALLY GLIDED TO A COMPLETE STOP IN THE MIDST OF TRAFFIC WHILE DOING 50MPH. THAN STARTING IT UP AND ONLY DOING 4 TMPH. THIS WAS CLEARLY A VERY DANGEROUS SITUATION. I DONT FEEL SAFE OR CONFENDENT. I PAID A PREMIUM PRICE FOR A VEHICLE THAT SHOULD BE DEPENDABLE AND SAFE. NOW THE JEEP WONT START. THE REAR BUTTON TO CLOSE THE HATCH HAS QUIT WORKING. THE START BUTTON WILL NOT START THE CAR AT ALL. WHEN IT STARTED TO MALFUNCTION. IT WOULD HESATATE AS IF THE BATTERY WHERE DEAD. WHEN IT DID START THE SETTINGS 'CLIMATE CONTROL WOULD BE SET TO DEFROST. THE A WOULD SHOW UP ON THE FACE WITHOUT BEING PRESSED. AND EVENTUALLY THE SCREEN WOULD NOT REACT TO TOUCH AT ALL. AND THE RADIO WOULDNT PLAY. BUT ALL ELISE SEEMED TO WORK WITHOUT A PROBLEM. THE WINDOWS WORKED FINE THE LIGHTS WHERE BRIGHT. THERE WASNT A PROBLEM WITH THE BATTERY. I AM APPLAUDED THAT JEEP WOULD THINK THIS IS ACCEPTABLE FOR A NEW VEHICLE IM THE COMSUMER. I PAID FOR A PRODUCT THAT HAS TO AND IS A TO CERTAIN EXPECTATIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124485September 5, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE SHIFT REPORTS SERVICE SHIFTER ALL THE LIGHTS TURN ON, HAS NOT SHIFTED ON US
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124640September 5, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
THE DRIVER INFORMATION CENTER SAYS SERVICE SHIFTER. WHEN ACTIVE, THE MANUAL SHIFT DOESN'T WORK BUT FORWARD REVERSE AND PARK DO NOT SEEM TO BE AFFECTED. IF YOU STOP SHUT OFF THE VEHICLE AND RESTART, IT CLEARS. IT STARTED DOING THIS 6-9 MONTHS AGO ONCE IN A WHILE BUT NOW DOES IT SEVERAL TIMES A DAY DEPENDING ON AMOUNT OF DRIVING. WE BROUGHT IT INTO THE DEALER TO HAVE IT CHECKED AND THEY SAID THERE WAS NO CODES OR PHYSICAL PROBLEMS BUT COULD REPLACE THE SHIFTER TO SEE IF THIS WOULD FIX THE PROBLEM. WE ELECTED NOT TO DO THIS AT THE PRESENT TIME. WE HAVE HEARD OF ACCIDENTS FROM THIS SO WE JUST WANTED TO NOTIFY YOU THAT IT IS HAPPENING. WE WOULD LIKE TO ADDRESS THIS BEFORE AN ACCIDENT OCCURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124233September 4, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
ON JULY 18, 2018 I WENT OUTSIDE TO GET AN ITEM OUT OF BACK OF MY VEHICLE WHICH WAS STATIONARY AND I COULDN'T GET LIFTGATE TO LIFT AND I NOTICED THERE WAS SMOKE IN MY CAR, I OPENED THE DRIVERS SIDE DOOR AND SMOKE BILLOWED OUT. AFTER A FEW MINUTES, I GOT IN THE VEHICLE AND MOVED IT BACK AWAY FROM MY HOUSE AND NOTICED I HAD NO A/C, RADIO OR ANYTHING WORKING ON DASHBOARD. I LOOKED IN BACK OF VEHICLE AND IT WAS BURNT IN THE BACK LEFT CORNER OF LIFT GATE. I IMMEDIATELY CALLED MY INSURANCE COMPANY AND THEY HAD IT TOWED TO MIKE SMITH AUTO GROUP IN BEAUMONT. THE SMELL IN THE VEHICLE WAS AWFUL, A COMBINATION OF BURNT RUBBER AND PLASTIC. THERE WAS A RECALL ON THIS VEHICLE FOR BACK LEFT LIFTGATE IN 2015 OF WHICH I TOOK IT IN AND SUPPOSEDLY IT WAS REPAIRED. I ALSO IMMEDIATELY CALLED THE DEALERSHIP OF WHICH THEY WERE NO HELP AT ALL AND VERY UNCONCERNED. I TALKED TO MY INSURANCE COMPANY AND THEY SAID IF IT WAS DUE TO A RECALL I SHOULD CALL CHRYSLER CORPORATION OF WHICH I DID DAILY WITH NO RESULTS. THEY WOULD NOT LET ME TALK TO ANYONE, THEY FINALLY SENT AN INSPECTOR OF WHICH HE JUST LOOKED AT THE INSIDE OF CAR, DID NOT TAKE THE PANELS OFF OR ANYTHING AND SENT TO THE CORPORATION AND THEY SENT ME A LETTER STATING IT WAS NOT DUE TO RECALL. MY INSURANCE COMPANY SENT AN ENGINEER WHO TOOK THE PANEL OFF AND SEARCHED IT THOROUGHLY AND DETERMINED IT WAS DUE TO THE RECALL. I CANNOT GET ANY HELP ON THIS WHICH IS NOT MY FAULT. *BF *TR *TT*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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